http://m.getsatisfaction.com/topics/7777081 syncing quicken and quicken cloud hanging up 2018-10-17T15:43:07Z 2018-08-12T18:51:23Z 7777081 http://m.getsatisfaction.com/topics/7777081 7777081 syncing quicken and quicken cloud hanging up 2018-10-17T15:43:07Z 2018-08-12T18:51:23Z David http://m.getsatisfaction.com/people/9732437 https://www.gravatar.com/avatar/adb3671bb732a3c531bcbf03679c8789?d=identicon&s=55&r=PG david_gt6t8rio8iqcl I installed Quicken 2017 R17.1 and then R17.2.&nbsp; Before my syncing was working correctly.&nbsp; With both updates the screen "Syncing Quicken and Quicken Cloud" pops up and it sticks on "processing data" and just hangs up.&nbsp; The information synced but the programs hangs up and I have to shut down manually.<br /><br />I have windows 10.<br /><br />Please advise a fix. question mobile_web_and_cloud_sync mobile_web_and_cloud_sync, windows active 15 11 4 comment http://m.getsatisfaction.com/topics/7777081/replies/19692027 http://m.getsatisfaction.com/topics/7777081 19692027 mshiggins responded to "syncing quicken and quicken cloud hanging up" 2018-08-12T19:32:12Z 2018-08-12T19:32:12Z mshiggins http://m.getsatisfaction.com/people/2779851 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875349/original_medium.PNG mshiggins <br alt="" name="" rel="" target="" title="" type="" value="" />Are you using Quicken mobile or syncing to the Quicken cloud? What desktop operating system and Quicken version are you using? 1 http://m.getsatisfaction.com/topics/7777081/replies/19701236 http://m.getsatisfaction.com/topics/7777081 19701236 David responded to "syncing quicken and quicken cloud hanging up" 2018-08-16T22:46:06Z 2018-08-16T22:46:06Z David http://m.getsatisfaction.com/people/9732437 https://www.gravatar.com/avatar/adb3671bb732a3c531bcbf03679c8789?d=identicon&s=55&r=PG david_gt6t8rio8iqcl <br alt="" name="" rel="" target="" title="" type="" value="" />I am using Quicken Mobile and Windows 10 and Quicken 2017 0 http://m.getsatisfaction.com/topics/7777081/replies/19704472 http://m.getsatisfaction.com/topics/7777081 19704472 David responded to "syncing quicken and quicken cloud hanging up" 2018-08-18T21:01:16Z 2018-08-18T21:01:16Z David http://m.getsatisfaction.com/people/9732437 https://www.gravatar.com/avatar/adb3671bb732a3c531bcbf03679c8789?d=identicon&s=55&r=PG david_gt6t8rio8iqcl <br alt="" name="" rel="" target="" title="" type="" value="" />Any updates on this? 0 http://m.getsatisfaction.com/topics/7777081/replies/19705372 http://m.getsatisfaction.com/topics/7777081 19705372 Quicken Harold responded to "syncing quicken and quicken cloud hanging up" 2018-08-19T17:58:06Z 2018-08-19T17:58:06Z Quicken Harold http://m.getsatisfaction.com/people/9419664 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11208731/ScreenShot2018-01-09at7.04.25AM_medium.png quicken_harold Hello David, appreciate your patience.<br /><br />I would try to reset the Quicken Cloud:&nbsp;<a href="https://www.quicken.com/support/how-set-and-sync-accounts-quicken-your-mobile-device" rel="nofollow" title="Link: https://www.quicken.com/support/how-set-and-sync-accounts-quicken-your-mobile-device">https://www.quicken.com/support/how-set-and-sync-accounts-quicken-your-mobile-device</a><br /><br />If you have any further issues, I would reach out to <a href="http://www.quicken.com/contact-support" rel="nofollow">Quicken Support </a>for further assistance.<br /><br />Respectfully,<br />~ Quicken Harold. 0 http://m.getsatisfaction.com/topics/7777081/replies/19802624 http://m.getsatisfaction.com/topics/7777081 19802624 Steven Chesney responded to "syncing quicken and quicken cloud hanging up" 2018-10-13T19:35:00Z 2018-10-13T19:35:00Z Steven Chesney http://m.getsatisfaction.com/people/6064514 https://www.gravatar.com/avatar/ae8cb6b422b5fcb28c58e14deadcd093?d=identicon&s=55&r=PG steven_chesney_5760637 I have a similar problem.&nbsp; From the desktop, every sync action (including reset and update accounts) hangs.&nbsp; Quicken 1.4.23 (up to date) and Windows 10 64 bit (up to date).&nbsp; The sync seems to mostly occur (I can see recent data on Quicken Web and Phone.&nbsp; &nbsp;But it never stops,&nbsp; &nbsp;Right now I added an account to the (very small) list of accounts to sync and the wheel spins on "Updating accounts".&nbsp; Windows 10 Task Manager shows QuickenWindow&nbsp; (32 bit) with status "Not responding".&nbsp; &nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7777081/replies/19802869 http://m.getsatisfaction.com/topics/7777081 19802869 jstibrich responded to "syncing quicken and quicken cloud hanging up" 2018-10-14T01:20:14Z 2018-10-14T01:20:14Z jstibrich http://m.getsatisfaction.com/people/3883963 https://www.gravatar.com/avatar/b9feef771ac16dbff956045348fc31b4?d=identicon&s=55&r=PG jstibrich Same problem. Tried resetting the Quicken Cloud and still stuck on transactions syncing. 0 http://m.getsatisfaction.com/topics/7777081/replies/19805587 http://m.getsatisfaction.com/topics/7777081 19805587 Oleg Raytman responded to "syncing quicken and quicken cloud hanging up" 2018-10-15T20:08:57Z 2018-10-15T20:08:57Z Oleg Raytman http://m.getsatisfaction.com/people/9696825 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11287524/photo_medium.jpg oleg_raytman Please resolve this problem, because you are reaching my patience to use your product&nbsp; 0 http://m.getsatisfaction.com/topics/7777081/replies/19805592 http://m.getsatisfaction.com/topics/7777081 19805592 David responded to "syncing quicken and quicken cloud hanging up" 2018-10-15T20:12:40Z 2018-10-15T20:12:40Z David http://m.getsatisfaction.com/people/9732437 https://www.gravatar.com/avatar/adb3671bb732a3c531bcbf03679c8789?d=identicon&s=55&r=PG david_gt6t8rio8iqcl <br alt="" name="" rel="" target="" title="" type="" value="" />I called customer service, spent an hour on the phone and their solution was to start a new quicken file.&nbsp; This is frustrating.&nbsp; I don't want to manage multiple files if I want to view old transactions.&nbsp; <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />The new file did sync but there was no information there.&nbsp; It was basically a 5 kb file.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I second Oleg, this needs to be resolved.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />It is not an isolated incident.&nbsp; Others are experiencing the same issue. 0 http://m.getsatisfaction.com/topics/7777081/replies/19805598 http://m.getsatisfaction.com/topics/7777081/replies/19805587 19805598 Oleg Raytman responded to "syncing quicken and quicken cloud hanging up" 2018-10-15T20:17:08Z 2018-10-15T20:17:08Z Oleg Raytman http://m.getsatisfaction.com/people/9696825 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11287524/photo_medium.jpg oleg_raytman My solution was just kill the app in task manager, and start Quicken again.<br />As I said, if every new Quicken release will bring me a new bugs, I'll stop using this app. 0 http://m.getsatisfaction.com/topics/7777081/replies/19809129 http://m.getsatisfaction.com/topics/7777081/replies/19802624 19809129 Nunya responded to "syncing quicken and quicken cloud hanging up" 2018-10-17T15:27:22Z 2018-10-17T15:27:22Z Nunya http://m.getsatisfaction.com/people/8454145 https://www.gravatar.com/avatar/19dae9325e1df30116b317394e310ff8?d=identicon&s=55&r=PG nygdb2 my problem exactly. No matter what account I elect to synch it hangs, even after reset.&nbsp; Quicken 2017 Home and Business 2017 Version 17.4 Build 26.1.17.4.&nbsp; BTW this was occurring prior to the release of the new mobile app.&nbsp; If I close the unreponsive program using task manager and reopen it I see that the synch has completed.&nbsp; doing the super validation found no problems.&nbsp; it is definitely that synch that doesn't close out for some reason 1 http://m.getsatisfaction.com/topics/7777081/replies/19809167 http://m.getsatisfaction.com/topics/7777081/replies/19805592 19809167 Nunya responded to "syncing quicken and quicken cloud hanging up" 2018-10-17T15:38:33Z 2018-10-17T15:38:33Z Nunya http://m.getsatisfaction.com/people/8454145 https://www.gravatar.com/avatar/19dae9325e1df30116b317394e310ff8?d=identicon&s=55&r=PG nygdb2 I tried that by backing up, exporting to a new file, doing a super validation and reopening the new up file as recommended in another forum.&nbsp; same problem.&nbsp;&nbsp; 0 http://m.getsatisfaction.com/topics/7777081/replies/19809177 http://m.getsatisfaction.com/topics/7777081/replies/19805592 19809177 David responded to "syncing quicken and quicken cloud hanging up" 2018-10-17T15:43:07Z 2018-10-17T15:43:07Z David http://m.getsatisfaction.com/people/9732437 https://www.gravatar.com/avatar/adb3671bb732a3c531bcbf03679c8789?d=identicon&s=55&r=PG david_gt6t8rio8iqcl I wasn't clear on my description.&nbsp; They wanted me to start fresh and only have a file with a year or less in it. 0