http://m.getsatisfaction.com/topics/7777081 syncing quicken and quicken cloud hanging up 2018-11-27T03:22:05Z 2018-08-12T18:51:23Z 7777081 http://m.getsatisfaction.com/topics/7777081 7777081 syncing quicken and quicken cloud hanging up 2018-11-27T03:22:05Z 2018-08-12T18:51:23Z David http://m.getsatisfaction.com/people/9732437 https://www.gravatar.com/avatar/adb3671bb732a3c531bcbf03679c8789?d=identicon&s=55&r=PG david_gt6t8rio8iqcl I installed Quicken 2017 R17.1 and then R17.2.&nbsp; Before my syncing was working correctly.&nbsp; With both updates the screen "Syncing Quicken and Quicken Cloud" pops up and it sticks on "processing data" and just hangs up.&nbsp; The information synced but the programs hangs up and I have to shut down manually.<br /><br />I have windows 10.<br /><br />Please advise a fix. question mobile_web_and_cloud_sync mobile_web_and_cloud_sync, windows pending 32 20 8 comment http://m.getsatisfaction.com/topics/7777081/replies/19692027 http://m.getsatisfaction.com/topics/7777081 19692027 mshiggins responded to "syncing quicken and quicken cloud hanging up" 2018-08-12T19:32:12Z 2018-08-12T19:32:12Z mshiggins http://m.getsatisfaction.com/people/2779851 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875349/original_medium.PNG mshiggins <br alt="" name="" rel="" target="" title="" type="" value="" />Are you using Quicken mobile or syncing to the Quicken cloud? What desktop operating system and Quicken version are you using? 1 http://m.getsatisfaction.com/topics/7777081/replies/19701236 http://m.getsatisfaction.com/topics/7777081 19701236 David responded to "syncing quicken and quicken cloud hanging up" 2018-08-16T22:46:06Z 2018-08-16T22:46:06Z David http://m.getsatisfaction.com/people/9732437 https://www.gravatar.com/avatar/adb3671bb732a3c531bcbf03679c8789?d=identicon&s=55&r=PG david_gt6t8rio8iqcl <br alt="" name="" rel="" target="" title="" type="" value="" />I am using Quicken Mobile and Windows 10 and Quicken 2017 0 http://m.getsatisfaction.com/topics/7777081/replies/19704472 http://m.getsatisfaction.com/topics/7777081 19704472 David responded to "syncing quicken and quicken cloud hanging up" 2018-08-18T21:01:16Z 2018-08-18T21:01:16Z David http://m.getsatisfaction.com/people/9732437 https://www.gravatar.com/avatar/adb3671bb732a3c531bcbf03679c8789?d=identicon&s=55&r=PG david_gt6t8rio8iqcl <br alt="" name="" rel="" target="" title="" type="" value="" />Any updates on this? 0 http://m.getsatisfaction.com/topics/7777081/replies/19705372 http://m.getsatisfaction.com/topics/7777081 19705372 Quicken Harold responded to "syncing quicken and quicken cloud hanging up" 2018-08-19T17:58:06Z 2018-08-19T17:58:06Z Quicken Harold http://m.getsatisfaction.com/people/9419664 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11208731/ScreenShot2018-01-09at7.04.25AM_medium.png quicken_harold Hello David, appreciate your patience.<br /><br />I would try to reset the Quicken Cloud:&nbsp;<a href="https://www.quicken.com/support/how-set-and-sync-accounts-quicken-your-mobile-device" rel="nofollow" title="Link: https://www.quicken.com/support/how-set-and-sync-accounts-quicken-your-mobile-device">https://www.quicken.com/support/how-set-and-sync-accounts-quicken-your-mobile-device</a><br /><br />If you have any further issues, I would reach out to <a href="http://www.quicken.com/contact-support" rel="nofollow">Quicken Support </a>for further assistance.<br /><br />Respectfully,<br />~ Quicken Harold. 0 http://m.getsatisfaction.com/topics/7777081/replies/19802624 http://m.getsatisfaction.com/topics/7777081 19802624 Steven Chesney responded to "syncing quicken and quicken cloud hanging up" 2018-10-13T19:35:00Z 2018-10-13T19:35:00Z Steven Chesney http://m.getsatisfaction.com/people/6064514 https://www.gravatar.com/avatar/ae8cb6b422b5fcb28c58e14deadcd093?d=identicon&s=55&r=PG steven_chesney_5760637 I have a similar problem.&nbsp; From the desktop, every sync action (including reset and update accounts) hangs.&nbsp; Quicken 1.4.23 (up to date) and Windows 10 64 bit (up to date).&nbsp; The sync seems to mostly occur (I can see recent data on Quicken Web and Phone.&nbsp; &nbsp;But it never stops,&nbsp; &nbsp;Right now I added an account to the (very small) list of accounts to sync and the wheel spins on "Updating accounts".&nbsp; Windows 10 Task Manager shows QuickenWindow&nbsp; (32 bit) with status "Not responding".&nbsp; &nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7777081/replies/19802869 http://m.getsatisfaction.com/topics/7777081 19802869 jstibrich responded to "syncing quicken and quicken cloud hanging up" 2018-10-14T01:20:14Z 2018-10-14T01:20:14Z jstibrich http://m.getsatisfaction.com/people/3883963 https://www.gravatar.com/avatar/b9feef771ac16dbff956045348fc31b4?d=identicon&s=55&r=PG jstibrich Same problem. Tried resetting the Quicken Cloud and still stuck on transactions syncing. 0 http://m.getsatisfaction.com/topics/7777081/replies/19805587 http://m.getsatisfaction.com/topics/7777081 19805587 Oleg Raytman responded to "syncing quicken and quicken cloud hanging up" 2018-10-15T20:08:57Z 2018-10-15T20:08:57Z Oleg Raytman http://m.getsatisfaction.com/people/9696825 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11287524/photo_medium.jpg oleg_raytman Please resolve this problem, because you are reaching my patience to use your product&nbsp; 0 http://m.getsatisfaction.com/topics/7777081/replies/19805592 http://m.getsatisfaction.com/topics/7777081 19805592 David responded to "syncing quicken and quicken cloud hanging up" 2018-10-15T20:12:40Z 2018-10-15T20:12:40Z David http://m.getsatisfaction.com/people/9732437 https://www.gravatar.com/avatar/adb3671bb732a3c531bcbf03679c8789?d=identicon&s=55&r=PG david_gt6t8rio8iqcl <br alt="" name="" rel="" target="" title="" type="" value="" />I called customer service, spent an hour on the phone and their solution was to start a new quicken file.&nbsp; This is frustrating.&nbsp; I don't want to manage multiple files if I want to view old transactions.&nbsp; <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />The new file did sync but there was no information there.&nbsp; It was basically a 5 kb file.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I second Oleg, this needs to be resolved.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />It is not an isolated incident.&nbsp; Others are experiencing the same issue. 0 http://m.getsatisfaction.com/topics/7777081/replies/19805598 http://m.getsatisfaction.com/topics/7777081/replies/19805587 19805598 Oleg Raytman responded to "syncing quicken and quicken cloud hanging up" 2018-10-15T20:17:08Z 2018-10-15T20:17:08Z Oleg Raytman http://m.getsatisfaction.com/people/9696825 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11287524/photo_medium.jpg oleg_raytman My solution was just kill the app in task manager, and start Quicken again.<br />As I said, if every new Quicken release will bring me a new bugs, I'll stop using this app. 0 http://m.getsatisfaction.com/topics/7777081/replies/19809129 http://m.getsatisfaction.com/topics/7777081/replies/19802624 19809129 Nunya responded to "syncing quicken and quicken cloud hanging up" 2018-10-17T15:27:22Z 2018-10-17T15:27:22Z Nunya http://m.getsatisfaction.com/people/8454145 https://www.gravatar.com/avatar/19dae9325e1df30116b317394e310ff8?d=identicon&s=55&r=PG nygdb2 my problem exactly. No matter what account I elect to synch it hangs, even after reset.&nbsp; Quicken 2017 Home and Business 2017 Version 17.4 Build 26.1.17.4.&nbsp; BTW this was occurring prior to the release of the new mobile app.&nbsp; If I close the unreponsive program using task manager and reopen it I see that the synch has completed.&nbsp; doing the super validation found no problems.&nbsp; it is definitely that synch that doesn't close out for some reason 1 http://m.getsatisfaction.com/topics/7777081/replies/19809167 http://m.getsatisfaction.com/topics/7777081/replies/19805592 19809167 Nunya responded to "syncing quicken and quicken cloud hanging up" 2018-10-17T15:38:33Z 2018-10-17T15:38:33Z Nunya http://m.getsatisfaction.com/people/8454145 https://www.gravatar.com/avatar/19dae9325e1df30116b317394e310ff8?d=identicon&s=55&r=PG nygdb2 I tried that by backing up, exporting to a new file, doing a super validation and reopening the new up file as recommended in another forum.&nbsp; same problem.&nbsp;&nbsp; 0 http://m.getsatisfaction.com/topics/7777081/replies/19809177 http://m.getsatisfaction.com/topics/7777081/replies/19805592 19809177 David responded to "syncing quicken and quicken cloud hanging up" 2018-10-17T15:43:07Z 2018-10-17T15:43:07Z David http://m.getsatisfaction.com/people/9732437 https://www.gravatar.com/avatar/adb3671bb732a3c531bcbf03679c8789?d=identicon&s=55&r=PG david_gt6t8rio8iqcl I wasn't clear on my description.&nbsp; They wanted me to start fresh and only have a file with a year or less in it. 0 http://m.getsatisfaction.com/topics/7777081/replies/19813182 http://m.getsatisfaction.com/topics/7777081/replies/19813036 19813182 Dan Glynhampton responded to "syncing quicken and quicken cloud hanging up" 2018-10-19T11:22:13Z 2018-10-19T11:22:13Z Dan Glynhampton http://m.getsatisfaction.com/people/5289904 https://www.gravatar.com/avatar/a796bfe16f1360414b6793e3add70101?d=identicon&s=55&r=PG dan_glynhampton Do not, under any circumstances, call the number given above. That is not the official Quicken Support number, but rather is a third party with no connection to Quicken. Most such numbers are scammers who will charge you large amounts of money for inadequate support.<br /><br /> Quicken have provided a FAQ on the issue of unauthorised third party support:<br /><br /> <a href="https://getsatisfaction.com/quickencommunity/topics/quicken-faq-why-is-quicken-charging-me-for-product-support-where-can-i-get-free-quicken-support" rel="nofollow">https://getsatisfaction.com/quickenco...</a><br /><br /> Quicken Support is free and details of how to contact them can be found on this support page:<br /><br /> <a href="https://www.quicken.com/support#contact-support" rel="nofollow">https://www.quicken.com/support#conta...</a> 1 http://m.getsatisfaction.com/topics/7777081/replies/19813341 http://m.getsatisfaction.com/topics/7777081/replies/19813036 19813341 smayer97 (QM2007, CDN user since '92) responded to "syncing quicken and quicken cloud hanging up" 2018-10-19T12:23:49Z 2018-10-19T12:23:49Z smayer97 (QM2007, CDN user since '92) http://m.getsatisfaction.com/people/533043 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10911408/imgres-2_medium.jpg smayer97 There are also 2 more official Quicken #'s:<br />Though they no longer publish it, the same old toll-free number they have always had is still valid for non-premium memberships: 1-888-311-7276<br />For premium memberships, you have to look up the number in your Quicken.com account. This will give you front-of-the-line service (using same reps).<br /><br />(If you find this reply helpful, please be sure to click "Like", so others will know, thanks.) 0 http://m.getsatisfaction.com/topics/7777081/replies/19824081 http://m.getsatisfaction.com/topics/7777081 19824081 rdarmand responded to "syncing quicken and quicken cloud hanging up" 2018-10-25T02:57:41Z 2018-10-25T02:57:41Z rdarmand http://m.getsatisfaction.com/people/8462000 https://graph.facebook.com/v2.0/10215089178966054/picture?type=normal rdarmand This is happening with my Quicken, as well. It started happening with the Quicken 2019 R14.27 update. My back account syncing works fine, but when I try Quicken Cloud syncing, it will go through the steps until "Transactions", then it will sit there spinning forever. If my mouse is in the quicken window, it blinks between the "busy" pointer and the normal pointer. Quicken then shows "not responding" in Task Manager. 4 http://m.getsatisfaction.com/topics/7777081/replies/19826762 http://m.getsatisfaction.com/topics/7777081 19826762 John Adams responded to "syncing quicken and quicken cloud hanging up" 2018-10-26T15:01:32Z 2018-10-26T15:01:32Z John Adams http://m.getsatisfaction.com/people/8436489 https://www.gravatar.com/avatar/88a09a153ca74c42ddcfaa7f93f2c97b?d=identicon&s=55&r=PG johncadams I have the same problem - I just updated to R14.27 and as you describe Quicken Cloud syncing tries to go through the normal steps but sits there forever - similarly the mouse blinks with blue circle and the Quicken program freezes.&nbsp; I have to reboot my PC in order to close the Quicken program.&nbsp; I delayed for months upgrading from 9.34 - wish I had stuck with it as I had no problems.&nbsp; R14.27 also shows I have uncategorized transactions -&nbsp; but when I click on the uncategorized link the alleged transactions show for a split second. 0 http://m.getsatisfaction.com/topics/7777081/replies/19828424 http://m.getsatisfaction.com/topics/7777081 19828424 SVH responded to "syncing quicken and quicken cloud hanging up" 2018-10-27T16:09:37Z 2018-10-27T16:09:37Z SVH http://m.getsatisfaction.com/people/9816188 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11339564/cactusadam_medium.jpg sherman_hawkins Ok getsatisfaction at quicken. I'm not getting it....is anyone working on this....defeats the purpose of a mobile app if it hangs up on syncing to the cloud.....HELP please! Thank you. 0 http://m.getsatisfaction.com/topics/7777081/replies/19828432 http://m.getsatisfaction.com/topics/7777081 19828432 Quicken Harold responded to "syncing quicken and quicken cloud hanging up" 2018-10-27T16:15:12Z 2018-10-27T16:15:12Z Quicken Harold http://m.getsatisfaction.com/people/9419664 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11208731/ScreenShot2018-01-09at7.04.25AM_medium.png quicken_harold Hello everyone, sorry for the inconvenience that this has caused.<br /><br />Have you tried resetting the cloud sync:&nbsp;<a href="https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app" rel="nofollow" target="_blank" title="Link: https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app">https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app</a>&nbsp;and&nbsp;<a href="https://www.quicken.com/support/how-set-and-sync-accounts-quicken-your-mobile-device" rel="nofollow" title="Link: https://www.quicken.com/support/how-set-and-sync-accounts-quicken-your-mobile-device">https://www.quicken.com/support/how-set-and-sync-accounts-quicken-your-mobile-device</a>.<br /><br />If this does not work, please reach out to <a href="http://www.quicken.com/contact-support/" rel="nofollow">Quicken Support</a> so that we can look into your issue further.<br /><br />Respectfully,<br />~ Quicken Harold. 0 http://m.getsatisfaction.com/topics/7777081/replies/19828436 http://m.getsatisfaction.com/topics/7777081 19828436 SVH responded to "syncing quicken and quicken cloud hanging up" 2018-10-27T16:18:04Z 2018-10-27T16:18:04Z SVH http://m.getsatisfaction.com/people/9816188 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11339564/cactusadam_medium.jpg sherman_hawkins Thanks Harold, yes I have...even re-organized my qdata file for year end......to no avail. 0 http://m.getsatisfaction.com/topics/7777081/replies/19828610 http://m.getsatisfaction.com/topics/7777081/replies/19828432 19828610 rdarmand responded to "syncing quicken and quicken cloud hanging up" 2018-10-27T18:52:36Z 2018-10-27T18:52:36Z rdarmand http://m.getsatisfaction.com/people/8462000 https://graph.facebook.com/v2.0/10215089178966054/picture?type=normal rdarmand Harold, I did try resetting the cloud sync, but my Quicken still stayed forever on the "Transactions" step. 0 http://m.getsatisfaction.com/topics/7777081/replies/19843923 http://m.getsatisfaction.com/topics/7777081 19843923 Clark responded to "syncing quicken and quicken cloud hanging up" 2018-11-06T02:14:20Z 2018-11-06T02:14:20Z Clark http://m.getsatisfaction.com/people/8580852 https://www.gravatar.com/avatar/98fe1e368412c64ef985fab4698ae47d?d=identicon&s=55&r=PG drc85345 Ok.&nbsp; I had the same problem.&nbsp; Windows 10.&nbsp; It is now fixed but the fix may not be for everyone.&nbsp; I went to my update settings, signed in and unchecked the "sync to quicken cloud" box.<br alt="" name="" rel="" target="" title="" type="" value="" />The fact that this stops my bank update from hanging suggests the problem is in the communication between the software and Quicken Cloud.&nbsp; That's something only Quicken can fix<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7777081/replies/19870126 http://m.getsatisfaction.com/topics/7777081/replies/19828432 19870126 Red Knight responded to "syncing quicken and quicken cloud hanging up" 2018-11-22T15:19:10Z 2018-11-22T15:19:10Z Red Knight http://m.getsatisfaction.com/people/9861360 https://www.gravatar.com/avatar/2a002ccf99ceb517bf423a164d21e8d6?d=identicon&s=55&r=PG norm_beausoleil Me too, Harold.&nbsp; I've reset the cloud, validated files, and it still hangs.&nbsp; One step update works fine without a cloud sync, but the moment I try to sync to the cloud, either during one step update or sync when closing, the desktop version R17.4 Hangs up.&nbsp; It's been like this for several months (several updates)&nbsp; I've been quiet hoping one of the new updates would resolve the issue.&nbsp; I can't tell you exactly when it started, but I can tell you it was right after one of the updates in the last 6 months or so. 0 http://m.getsatisfaction.com/topics/7777081/replies/19876087 http://m.getsatisfaction.com/topics/7777081 19876087 Anders Martinson responded to "syncing quicken and quicken cloud hanging up" 2018-11-27T03:04:04Z 2018-11-27T03:04:04Z Anders Martinson http://m.getsatisfaction.com/people/8371447 https://www.gravatar.com/avatar/1a5f1710a3059c29e3a15449aa708b21?d=identicon&s=55&r=PG andyb77 I have exactly the same problem. Just installed Q19 and cloud sync just hangs.&nbsp; 0 http://m.getsatisfaction.com/topics/7777081/replies/19876109 http://m.getsatisfaction.com/topics/7777081/replies/19876087 19876109 Anders Martinson responded to "syncing quicken and quicken cloud hanging up" 2018-11-27T03:22:05Z 2018-11-27T03:22:05Z Anders Martinson http://m.getsatisfaction.com/people/8371447 https://www.gravatar.com/avatar/1a5f1710a3059c29e3a15449aa708b21?d=identicon&s=55&r=PG andyb77 Did a cloud reset to clear data on web site. Seemed to work, but sync is still really slow. 0