http://m.getsatisfaction.com/topics/7777192 https://hosted-connectv82.reckon.com/EricomXML/AccessNowSso.aspx Everytime I try to log on. 2018-08-13T04:19:43Z 2018-08-13T02:07:03Z 7777192 http://m.getsatisfaction.com/topics/7777192 7777192 https://hosted-connectv82.reckon.com/EricomXML/AccessNowSso.aspx Everytime I try to log on. 2018-08-13T04:19:43Z 2018-08-13T02:07:03Z Kylie Lomman http://m.getsatisfaction.com/people/9752599 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11309637/photo_medium.jpg kylie_lomman I am still getting this&nbsp;&nbsp;<a alt="" href="https://hosted-connectv82.reckon.com/EricomXML/AccessNowSso.aspx" name="" rel="nofollow" target="" title="Link httpshosted-connectv82reckoncomEricomXMLAccessNowSsoaspx" type="" value="">https://hosted-connectv82.reckon.com/EricomXML/AccessNowSso.aspx</a>&nbsp;error after:-&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />1. Clearing the cache, browsing history&nbsp;and temp files then restarting browser.<br alt="" name="" rel="" target="" title="" type="" value="" />2. Trying on Microsoft Edge, Chrome, Opera, Firefox and Safari, as well as doing the above.<br alt="" name="" rel="" target="" title="" type="" value="" />3. Have uninstalled each browser and then reinstalled and then the above as well.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />4. I am the current administrator of the account as the boss is somewhere in the middle of Australia camping.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />5. Have tried changing pass words etc...repeatedly.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />6. Sat on hold for 1hr 45min to tech support before the line disconnected.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I am getting to the point of throwing computer out of the window.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />PLEASE HELP.&nbsp; There has to be an issue with Reckon causing this. It has been happening since Thursday last week.&nbsp;<br />&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /> problem 10 4 1 comment http://m.getsatisfaction.com/topics/7777192/replies/19692521 http://m.getsatisfaction.com/topics/7777192 19692521 Phuong Do / Reckon Developer Partner responded to "https://hosted-connectv82.reckon.com/EricomXML/AccessNowSso.aspx Everytime I try to log on." 2018-08-13T02:16:33Z 2018-08-13T02:16:33Z Phuong Do / Reckon Developer Partner http://m.getsatisfaction.com/people/7360853 https://www.gravatar.com/avatar/a7becf4a343dcd358813a54834df6c0f?d=identicon&s=55&r=PG phuong_do_7055014 Can you try this:&nbsp;<a alt="" href="https://hosted-connectv82.reckon.com/EricomXml/AccessPortal/Start.html#/login" name="" rel="nofollow" target="" title="" type="" value="">https://hosted-connectv82.reckon.com/EricomXml/AccessPortal/Start.html#/login</a> 0 http://m.getsatisfaction.com/topics/7777192/replies/19692558 http://m.getsatisfaction.com/topics/7777192/replies/19692521 19692558 Kylie Lomman responded to "https://hosted-connectv82.reckon.com/EricomXML/AccessNowSso.aspx Everytime I try to log on." 2018-08-13T02:46:33Z 2018-08-13T02:46:33Z Kylie Lomman http://m.getsatisfaction.com/people/9752599 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11309637/photo_medium.jpg kylie_lomman It keeps telling me that my username and or password are incorrect.&nbsp; Now these are the same as the first log in username and password. I have also reset the TCP/IP on my computer.&nbsp;<img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1745887/RackMultipart20180813-46158-xo1o1i-Opera_Snapshot_2018-08-13_121405_hosted-connectv82.reckon.com_1_inline.png?1534128306" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1745887/RackMultipart20180813-46158-xo1o1i-Opera_Snapshot_2018-08-13_121405_hosted-connectv82.reckon.com_1_inline.png?1534128306" />use 0 http://m.getsatisfaction.com/topics/7777192/replies/19692575 http://m.getsatisfaction.com/topics/7777192/replies/19692521 19692575 Phuong Do / Reckon Developer Partner responded to "https://hosted-connectv82.reckon.com/EricomXML/AccessNowSso.aspx Everytime I try to log on." 2018-08-13T02:53:55Z 2018-08-13T02:53:55Z Phuong Do / Reckon Developer Partner http://m.getsatisfaction.com/people/7360853 https://www.gravatar.com/avatar/a7becf4a343dcd358813a54834df6c0f?d=identicon&s=55&r=PG phuong_do_7055014 It looks like you need to find/confirm the correct username/password. Do you still have the password for the "Admin" user? 0 http://m.getsatisfaction.com/topics/7777192/replies/19692584 http://m.getsatisfaction.com/topics/7777192/replies/19692521 19692584 Kylie Lomman responded to "https://hosted-connectv82.reckon.com/EricomXML/AccessNowSso.aspx Everytime I try to log on." 2018-08-13T02:58:33Z 2018-08-13T02:58:33Z Kylie Lomman http://m.getsatisfaction.com/people/9752599 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11309637/photo_medium.jpg kylie_lomman No I don't. Ian has that one and he is non contactable for the next few weeks and has left me in charge. But when we spoke on Friday the password I am using and the username was correct. Unless that has changed over the weekend, in which case I have no idea what to do.&nbsp; 0 http://m.getsatisfaction.com/topics/7777192/replies/19692586 http://m.getsatisfaction.com/topics/7777192/replies/19692521 19692586 Phuong Do / Reckon Developer Partner responded to "https://hosted-connectv82.reckon.com/EricomXML/AccessNowSso.aspx Everytime I try to log on." 2018-08-13T03:00:02Z 2018-08-13T03:00:02Z Phuong Do / Reckon Developer Partner http://m.getsatisfaction.com/people/7360853 https://www.gravatar.com/avatar/a7becf4a343dcd358813a54834df6c0f?d=identicon&s=55&r=PG phuong_do_7055014 Sorry, can't help you with that, maybe Reckon support can help you to reset the password, I'm not sure. 0 http://m.getsatisfaction.com/topics/7777192/replies/19692633 http://m.getsatisfaction.com/topics/7777192/replies/19692521 19692633 Kylie Lomman responded to "https://hosted-connectv82.reckon.com/EricomXML/AccessNowSso.aspx Everytime I try to log on." 2018-08-13T03:25:20Z 2018-08-13T03:25:20Z Kylie Lomman http://m.getsatisfaction.com/people/9752599 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11309637/photo_medium.jpg kylie_lomman Sitting on hold for over an hour is not something I wish to do again and then have the line disconnect.&nbsp;&nbsp; 0 http://m.getsatisfaction.com/topics/7777192/replies/19692638 http://m.getsatisfaction.com/topics/7777192 19692638 Rav responded to "https://hosted-connectv82.reckon.com/EricomXML/AccessNowSso.aspx Everytime I try to log on." 2018-08-13T03:28:25Z 2018-08-13T03:28:25Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Kylie,<br alt="" name="" rel="" target="" title="" type="" value="" />To clarify, are you getting the error message in your opening post&nbsp;<b alt="" name="" rel="" target="" title="" type="" value=""><u alt="" name="" rel="" target="" title="" type="" value="">OR</u></b>&nbsp;are you getting stuck at the Admin user name/password screen from your screenshot above?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />This article from our Data Recovery team has some good information on differentiating between the two levels of authentication -<br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://community.reckon.com/reckon/topics/how-to-tell-the-difference-between-my-reckon-accounts-hosted-password-and-my-company-data-file-qbw-password" name="" rel="nofollow" target="" title="Link httpscommunityreckoncomreckontopicshow-to-tell-the-difference-between-my-reckon-accounts-hosted-password-and-my-company-data-file-qbw-password" type="" value="">How to tell the difference between my Reckon Accounts Hosted password and my company data file (QBW) password</a><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7777192/replies/19692657 http://m.getsatisfaction.com/topics/7777192 19692657 Kylie Lomman responded to "https://hosted-connectv82.reckon.com/EricomXML/AccessNowSso.aspx Everytime I try to log on." 2018-08-13T03:42:18Z 2018-08-13T03:42:18Z Kylie Lomman http://m.getsatisfaction.com/people/9752599 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11309637/photo_medium.jpg kylie_lomman Sometimes I get the screen above, other times I get the error above.&nbsp; So over losing 3 days of working because of this error.&nbsp; I have gotten to the screen shot above through the link&nbsp;<a alt="" href="https://community.reckon.com/reckon/people/phuong_do_7055014" name="" rel="nofollow" target="" title="" type="" value="">Phuong Do&nbsp;</a>&nbsp;sent me.&nbsp; If I use any of the above browsers I get the above error message. Does that make sense.&nbsp; I am frustrated. I have done everything I can think of to fix it from my end. Including resetting the TCP/IP on my computer.&nbsp;&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7777192/replies/19692667 http://m.getsatisfaction.com/topics/7777192/replies/19692657 19692667 Rav responded to "https://hosted-connectv82.reckon.com/EricomXML/AccessNowSso.aspx Everytime I try to log on." 2018-08-13T03:51:31Z 2018-08-13T03:51:31Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh I'd recommend that you try giving us a call again so that a technician can assist with why you're getting the first error message Kylie.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />I appreciate that you've tried earlier without success and I apologise that you weren't able to get through. The current wait time is only 2 minutes which is very reasonable, can you please give us a call as soon as you can. 0 http://m.getsatisfaction.com/topics/7777192/replies/19692705 http://m.getsatisfaction.com/topics/7777192 19692705 Acctd 4 (Shaz) (Reckon Accredited Bookkeeper/Regd BAS Agent) responded to "https://hosted-connectv82.reckon.com/EricomXML/AccessNowSso.aspx Everytime I try to log on." 2018-08-13T04:19:43Z 2018-08-13T04:19:43Z Acctd 4 (Shaz) (Reckon Accredited Bookkeeper/Regd BAS Agent) http://m.getsatisfaction.com/people/4372472 https://graph.facebook.com/564477472/picture?type=normal acctd_4 Hi Kylie<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I've posted this on your other thread also to hopefully help clarify ....<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />The User Name &amp; Password on the screenshot you've uploaded will not be the same as your Hosted login.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />The Hosted login is to access Reckon's server(s) (online) only&nbsp; <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />The Company File login (as per your screenshot)&nbsp;is whatever&nbsp;the user(s) - Ian or yourself? -&nbsp;have set up.&nbsp; <br alt="" name="" rel="" target="" title="" type="" value="" />NB The "Admin" User is there by default but the password - if any - is again, what&nbsp;the User has set up.&nbsp; The user may have set up multiple "Users" with their own logins (&amp; optional access&nbsp;limitations)&nbsp;but these are ALL Company File logins only &amp; are completely separate to&nbsp;the initial Reckon Accounts Hosted Login.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Hope you've been able to resolve this.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0