http://m.getsatisfaction.com/topics/7778154 Patient Responding to SMS Reminder With Emoji 2018-08-16T04:15:12Z 2018-08-15T04:31:03Z 7778154 http://m.getsatisfaction.com/topics/7778154 7778154 Patient Responding to SMS Reminder With Emoji 2018-08-16T04:15:12Z 2018-08-15T04:31:03Z Dr Goran http://m.getsatisfaction.com/people/9757115 https://www.gravatar.com/avatar/45b7f3a2adb64f369f3d9507f7c853ca?d=identicon&s=55&r=PG dr_goran When a patient receives an appointment reminder and responds with a thumbs up emoji to indicate they are coming, we receive a response in FD as two question marks?? This is confusing as it would appear that the patient doesn't understand the message, when they are actually just acknowledging it.&nbsp; problem 3 7 4 comment http://m.getsatisfaction.com/topics/7778154/replies/19696846 http://m.getsatisfaction.com/topics/7778154 19696846 Albie Firley responded to "Patient Responding to SMS Reminder With Emoji" 2018-08-15T04:43:51Z 2018-08-15T04:43:51Z Albie Firley http://m.getsatisfaction.com/people/9389706 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11178353/12316520_10153833016582474_4994850261953228168_n_medium.jpg albie_firley We havre the same issue 0 http://m.getsatisfaction.com/topics/7778154/replies/19696855 http://m.getsatisfaction.com/topics/7778154 19696855 Timothy responded to "Patient Responding to SMS Reminder With Emoji" 2018-08-15T04:59:20Z 2018-08-15T04:59:20Z Timothy http://m.getsatisfaction.com/people/7410868 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481383/FullSizeRender2_medium.jpg tim_7104970 Hi Goran. The Front Desk SMS reply path does not currently support emoji. We're happy to investigate what can be done in this area as a low priority item. <br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7778154/replies/19699190 http://m.getsatisfaction.com/topics/7778154 19699190 Dr Goran responded to "Patient Responding to SMS Reminder With Emoji" 2018-08-16T04:15:12Z 2018-08-16T04:15:12Z Dr Goran http://m.getsatisfaction.com/people/9757115 https://www.gravatar.com/avatar/45b7f3a2adb64f369f3d9507f7c853ca?d=identicon&s=55&r=PG dr_goran Thanks Timothy, even if the response came up as a "yes" or a ":)", something that indicates that the person is confirming their intention to come, rather than question marks. 0