http://m.getsatisfaction.com/topics/7778530 Question about Journey Orchestrator Email Copy UI 2018-09-14T16:32:17Z 2018-08-15T20:43:59Z 7778530 http://m.getsatisfaction.com/topics/7778530 7778530 Question about Journey Orchestrator Email Copy UI 2018-09-14T16:32:17Z 2018-08-15T20:43:59Z Calvin Multanen http://m.getsatisfaction.com/people/9300190 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11206439/profilepic_medium.jpg calvin_multanen <p alt="" name="" rel="" target="" title="" type="" value="">Hi there,</p><p alt="" name="" rel="" target="" title="" type="" value="">We've set up internal Programs to email&nbsp; stakeholders within the company whenever a contact responds to one of our NPS or Implementation surveys. Since Progams do not support CC'ing, we've resorted to using the Email Copy feature to help distribute and customize the recipient list.</p><p alt="" name="" rel="" target="" title="" type="" value="">I've noticed an odd issue in the resulting emails where it includes the name of the client contact in the To line even though they are not the . It's not a big issue but it has caused some confusion for the recipients (i.e. thinking the client contact has been included on the email).</p><p alt="" name="" rel="" target="" title="" type="" value="">Here's an example:&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /></p><p alt="" name="" rel="" target="" title="" type="" value=""><img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1746435/RackMultipart20180815-115057-1b8bdn7-Screen_Shot_2018-08-15_at_4.39.37_PM_inline.png?1534365757" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1746435RackMultipart20180815-115057-1b8bdn7-Screen_Shot_2018-08-15_at_43937_PM_inlinepng1534365757" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /></p><p alt="" name="" rel="" target="" title="" type="" value="">I reached out to GS Support and it sounds like it is behaving this way we've mapped "Full Name" in the Criteria section (the email template has a token that requires this field).&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /></p><p alt="" name="" rel="" target="" title="" type="" value="">I'm curious why the Contact Name would automatically be tied to the To line?&nbsp;</p> question shout_out_worthy shout_out_worthy complete 3 3 1 comment http://m.getsatisfaction.com/topics/7778530/replies/19698624 http://m.getsatisfaction.com/topics/7778530 19698624 Diane Morneau responded to "Question about Journey Orchestrator Email Copy UI" 2018-08-15T21:59:17Z 2018-08-15T21:59:17Z Diane Morneau http://m.getsatisfaction.com/people/9090853 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11308076/diane2018_medium.jpg diane_morneau It must be specific to surveys. I use the same with email chains. When I do, the email is addressed to the contacts defined in the Email copy line and the following line in grey at the beginning of the email identifying the customer contact:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Sent To:&nbsp; email-address-of-contact; Customer: account-name<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7778530/replies/19754336 http://m.getsatisfaction.com/topics/7778530 19754336 Abhishek Sivaraman responded to "Question about Journey Orchestrator Email Copy UI" 2018-09-13T11:07:24Z 2018-09-13T11:07:24Z Abhishek Sivaraman http://m.getsatisfaction.com/people/8029301 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10954636/download_medium.jpeg abhishek_sivaraman Hi Calvin,<br /><br />Was this issue resolved?<br /><br />Thanks<br />Abhishek S 0 http://m.getsatisfaction.com/topics/7778530/replies/19757119 http://m.getsatisfaction.com/topics/7778530 19757119 Calvin Multanen responded to "Question about Journey Orchestrator Email Copy UI" 2018-09-14T16:32:17Z 2018-09-14T16:32:17Z Calvin Multanen http://m.getsatisfaction.com/people/9300190 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11206439/profilepic_medium.jpg calvin_multanen Hi Abishek,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />After talking with Support, it turns out this was happening because we had included Full Name as one of the program's criteria. Removing the mapping for Full Name seemed to correct the issue.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /> 0