http://m.getsatisfaction.com/topics/7780950 August 2018: Is there an official fix for error message: PROTECTION DISABLED, RESTART NOW (Activated). 2018-12-12T15:59:03Z 2018-08-21T06:40:58Z 7780950 http://m.getsatisfaction.com/topics/7780950 7780950 August 2018: Is there an official fix for error message: PROTECTION DISABLED, RESTART NOW (Activated). 2018-12-12T15:59:03Z 2018-08-21T06:40:58Z beccakowalski http://m.getsatisfaction.com/people/9763628 https://www.gravatar.com/avatar/8ad599e76a16b4021195a78b436f46aa?d=identicon&s=55&r=PG beccakowalski Restarting doesn't work. "Document" provided by TM doesn't work -- screens are different than mine. A community recommendation has a long process involving installing a tool kit, uninstall program, file remnant removal tool, and then reinstalling the program. Really? question 3_replied 3_replied, 1_case_ts complete 11 7 1 comment http://m.getsatisfaction.com/topics/7780950/replies/19710038 http://m.getsatisfaction.com/topics/7780950 19710038 TM_Pat responded to "August 2018: Is there an official fix for error message: PROTECTION DISABLED, RESTART NOW (Activated)." 2018-08-21T20:53:00Z 2018-08-21T20:53:00Z TM_Pat http://m.getsatisfaction.com/people/8988518 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11035374/%7B9DF116F3-55AF-41AC-BCC2-D1ECE6D2CECB%7D_medium.png mapatricia_castro Hi&nbsp;<a href="https://console.getsatisfaction.com/manage/102939/users/9763628" rel="nofollow" target="_blank">beccakowalski</a>,<br /><br />The process may be long but that is a guarantee. Reinstalling the program is the last resort when the other work around won't work.<br /><br />You may follow the instructions from this article:&nbsp;<b><a href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/1058995.aspx" rel="nofollow" title="Link: https://esupport.trendmicro.com/en-us/home/pages/technical-support/1058995.aspx">Reinstalling the latest version of Trend Micro Security program</a><br /></b><br />I hope this helps.<br /><br />Regards,<br />Pat 2 http://m.getsatisfaction.com/topics/7780950/replies/19884702 http://m.getsatisfaction.com/topics/7780950 19884702 JS responded to "August 2018: Is there an official fix for error message: PROTECTION DISABLED, RESTART NOW (Activated)." 2018-12-02T07:55:40Z 2018-12-02T07:55:40Z JS http://m.getsatisfaction.com/people/2668824 https://www.gravatar.com/avatar/ca33cede6dfde79a09192bdd79a04d61?d=identicon&s=55&r=PG js_2384528 I am having the same issue.&nbsp; I tried everything and resorted to uninstalling and reinstalling the program, but am now getting an "Installation Incomplete" error when I try to do this.&nbsp; 0 http://m.getsatisfaction.com/topics/7780950/replies/19885206 http://m.getsatisfaction.com/topics/7780950 19885206 Tom Emmelot responded to "August 2018: Is there an official fix for error message: PROTECTION DISABLED, RESTART NOW (Activated)." 2018-12-02T20:30:07Z 2018-12-02T20:30:07Z Tom Emmelot http://m.getsatisfaction.com/people/3296549 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8626769/TOM_medium.jpg tom_emmelot Hi <a alt="" href="https://en.community.trendmicro.com/tm_en/people/js_2384528" name="" rel="nofollow" target="" title="" type="" value="">JS</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Follow this from a TM Empoyee:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />1. Press the<b alt="" name="" rel="" target="" title="" type="" value=""> Windows</b> +<b alt="" name="" rel="" target="" title="" type="" value=""> R</b> on your keyboard.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />2. In the Run window, type in "<i alt="" name="" rel="" target="" title="" type="" value=""><b alt="" name="" rel="" target="" title="" type="" value="">supporttool</b></i>" to open the Trend Micro Diagnostic Toolkit.<br alt="" name="" rel="" target="" title="" type="" value="" />3. Go to the Uninstall tab and click the <b alt="" name="" rel="" target="" title="" type="" value="">Uninstall Software</b>. Take note of your Serial Number as it will not be saved during clean re-installation.<br alt="" name="" rel="" target="" title="" type="" value="" />4. Wait for the uninstallation to finish. Do not Restart the computer yet until step number 5 is completed.<br alt="" name="" rel="" target="" title="" type="" value="" />5. Download and run the Remnant Remover. Refer to the link below.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp; <a alt="" href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/1104912.aspx" name="" rel="nofollow" target="_blank" title="Link httpsesupporttrendmicrocomen-ushomepagestechnical-support1104912aspx" type="" value=""><b alt="" name="" rel="" target="" title="" type="" value="">Using the Trend Micro Remnant File Remover Tool</b></a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />6. Reinstall the program. You may download the installer through the link below.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp; &nbsp;&nbsp;<a alt="" href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security/1114645.aspx?_ga=2.224431962.1183046925.1543691859-169140398.1542891540" name="" rel="nofollow" target="_blank" title="Link httpsesupporttrendmicrocomen-ushomepagestechnical-supportmaximum-security1114645aspx" type="" value=""><b alt="" name="" rel="" target="" title="" type="" value="">Installing Trend Micro Security</b></a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Here from you.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Kind regards,<br alt="" name="" rel="" target="" title="" type="" value="" />Tom<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7780950/replies/19888450 http://m.getsatisfaction.com/topics/7780950 19888450 JS responded to "August 2018: Is there an official fix for error message: PROTECTION DISABLED, RESTART NOW (Activated)." 2018-12-04T16:53:41Z 2018-12-04T16:53:41Z JS http://m.getsatisfaction.com/people/2668824 https://www.gravatar.com/avatar/ca33cede6dfde79a09192bdd79a04d61?d=identicon&s=55&r=PG js_2384528 Thank you for your response and help.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I tried to run the "<i alt="" name="" rel="" target="" title="" type="" value=""><b alt="" name="" rel="" target="" title="" type="" value="">supporttool</b></i>" command from the Run window, but only got an error in return, "Windows cannot find 'supporttool'.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Do I need to download and install this tool from someplace first?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Thanks again for your help. 0 http://m.getsatisfaction.com/topics/7780950/replies/19888795 http://m.getsatisfaction.com/topics/7780950/replies/19888450 19888795 TM_Mac responded to "August 2018: Is there an official fix for error message: PROTECTION DISABLED, RESTART NOW (Activated)." 2018-12-04T20:09:11Z 2018-12-04T20:09:11Z TM_Mac http://m.getsatisfaction.com/people/9819256 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11335232/trend-micro-logo_crop-100761715-large_medium.jpg mark_crister_binag Hi <a href="https://console.getsatisfaction.com/manage/102939/users/2668824" rel="nofollow">JS</a>,&nbsp;<br /><br />Instead of just typing "supporttool", try typing "supporttool.exe". Also, make sure first that you have a Trend Micro installed for you to be able to open the Diagnostic Toolkit.&nbsp;<br /><br />You mentioned an error code as well, can you tell us what is the complete error code?&nbsp;<br /><br /><br />Regards,&nbsp;<br />Mac 1 http://m.getsatisfaction.com/topics/7780950/replies/19889663 http://m.getsatisfaction.com/topics/7780950/replies/19888450 19889663 Tom Emmelot responded to "August 2018: Is there an official fix for error message: PROTECTION DISABLED, RESTART NOW (Activated)." 2018-12-05T08:56:28Z 2018-12-05T08:56:28Z Tom Emmelot http://m.getsatisfaction.com/people/3296549 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8626769/TOM_medium.jpg tom_emmelot Hi <a alt="" href="https://en.community.trendmicro.com/tm_en/people/js_2384528" name="" rel="nofollow" target="" title="" type="" value="">JS<br /></a><br alt="" name="" rel="" target="" title="" type="" value="" />If the supporttool is not there, then go to 5 and go on from there!<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Kind regards,<br alt="" name="" rel="" target="" title="" type="" value="" />Tom<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7780950/replies/19889808 http://m.getsatisfaction.com/topics/7780950/replies/19888450 19889808 JS responded to "August 2018: Is there an official fix for error message: PROTECTION DISABLED, RESTART NOW (Activated)." 2018-12-05T11:58:09Z 2018-12-05T11:58:09Z JS http://m.getsatisfaction.com/people/2668824 https://www.gravatar.com/avatar/ca33cede6dfde79a09192bdd79a04d61?d=identicon&s=55&r=PG js_2384528 <a alt="" href="https://en.community.trendmicro.com/tm_en/people/mark_crister_binag" name="" rel="nofollow" target="" title="" type="" value="">TM_Mac</a>, I tried "supporttool.exe" but that doesn't work either.&nbsp; I don't really have Trend Micro installed anymore, and that is part of the issue.&nbsp; I had uninstalled it to try to see if reinstalling would fix the "Protection Disabled" issue and haven't been able to reinstall it ever since.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://en.community.trendmicro.com/tm_en/people/tom_emmelot" name="" rel="nofollow" target="" title="" type="" value="">Tom Emmelot</a>,&nbsp;I've tried running the Remnant Remover ("step 5"), and then running the install, but that fails as well.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Basically what happens is, I run the installer and the installer starts to System Check, but never completes it.&nbsp; It throws up the following error instead:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><b alt="" name="" rel="" target="" title="" type="" value="">TmSetACL.exe - Application Error</b><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><b alt="" name="" rel="" target="" title="" type="" value="">The instruction 0x775528cf referenced memory at 0x0cc511f9.&nbsp; The memory could not be read.</b><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><b alt="" name="" rel="" target="" title="" type="" value="">Click on OK to terminate the program.</b><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />If I click OK, the installer moves on the the Serial Number phase, and allows me to enter the serial number and complete both the Data Disclosure Notice and License Agreement phases.&nbsp; Once it gets to the Installation phase it puts up the following message:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><b alt="" name="" rel="" target="" title="" type="" value="">Checkup Needed</b><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><b alt="" name="" rel="" target="" title="" type="" value="">Some sort of problem stopped the installation of Trend Micro Maximum Security.</b><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><b alt="" name="" rel="" target="" title="" type="" value="">Click the Next button to launch a diagnostic program that can find out what went wrong.</b><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Clicking the Next button pulls up the following message:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><b alt="" name="" rel="" target="" title="" type="" value="">Installation Incomplete</b><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><b alt="" name="" rel="" target="" title="" type="" value="">A problem prevented the installer from completely setting up Trend Micro Maximum Security.&nbsp; (error code: #1622, 0, 0x00000000)</b><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><b alt="" name="" rel="" target="" title="" type="" value="">No changes have been made to this computer.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /></b>Meanwhile a second smaller window with a progress bar opens:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><b alt="" name="" rel="" target="" title="" type="" value="">System Information</b><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><b alt="" name="" rel="" target="" title="" type="" value="">Refreshing System Information.</b>.<br alt="" name="" rel="" target="" title="" type="" value="" /><b alt="" name="" rel="" target="" title="" type="" value=""><br alt="" name="" rel="" target="" title="" type="" value="" /></b>If I let this window do its thing, eventually it will close, without any discernible result or effect. 0 http://m.getsatisfaction.com/topics/7780950/replies/19890205 http://m.getsatisfaction.com/topics/7780950/replies/19888450 19890205 Tom Emmelot responded to "August 2018: Is there an official fix for error message: PROTECTION DISABLED, RESTART NOW (Activated)." 2018-12-05T16:48:13Z 2018-12-05T16:48:13Z Tom Emmelot http://m.getsatisfaction.com/people/3296549 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8626769/TOM_medium.jpg tom_emmelot Hi <a alt="" href="https://en.community.trendmicro.com/tm_en/people/js_2384528" name="" rel="nofollow" target="" title="" type="" value="">JS</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Ok try it Tom's way,<br alt="" name="" rel="" target="" title="" type="" value="" />Uninstall TM<br alt="" name="" rel="" target="" title="" type="" value="" />Look for "trend micro" and "trendmicro"on the system drive. <br alt="" name="" rel="" target="" title="" type="" value="" />Delete all items.<br alt="" name="" rel="" target="" title="" type="" value="" />Then download "Registrar Registry Manager Free" here:<br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="http://www.resplendence.com/registrar" name="" rel="nofollow" target="" title="Link httpwwwresplendencecomregistrar" type="" value="">http://www.resplendence.com/registrar</a><br alt="" name="" rel="" target="" title="" type="" value="" />Run the program with admin rights and choose Home version.<br alt="" name="" rel="" target="" title="" type="" value="" />Look for "trend micro"<br alt="" name="" rel="" target="" title="" type="" value="" /><img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1765593/RackMultipart20181205-14606-34kzwt-2018-12-05_17_23_16-NVIDIA_GeForce_Overlay_inline.png?1544027065" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1765593RackMultipart20181205-14606-34kzwt-2018-12-05_17_23_16-NVIDIA_GeForce_Overlay_inlinepng1544027065" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Select all items and delete them!<br alt="" name="" rel="" target="" title="" type="" value="" />Then a second time "trendmicro"<br alt="" name="" rel="" target="" title="" type="" value="" />Select all items and delete them!<br alt="" name="" rel="" target="" title="" type="" value="" />Reboot<br alt="" name="" rel="" target="" title="" type="" value="" />Install TM again.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />This i use if program's will not install.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Kind regards,<br alt="" name="" rel="" target="" title="" type="" value="" />Tom<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7780950/replies/19890253 http://m.getsatisfaction.com/topics/7780950 19890253 TM_Mac responded to "August 2018: Is there an official fix for error message: PROTECTION DISABLED, RESTART NOW (Activated)." 2018-12-05T17:22:18Z 2018-12-05T17:22:18Z TM_Mac http://m.getsatisfaction.com/people/9819256 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11335232/trend-micro-logo_crop-100761715-large_medium.jpg mark_crister_binag Hi <a href="https://console.getsatisfaction.com/manage/102939/users/2668824" rel="nofollow">JS</a>,&nbsp;<br /><br />Thank you for the error code. You might want to check this link out for that one:&nbsp;<a href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/1111451.aspx?cm_mmc=Community-_-SCSPost-_-AllProducts-_-All" rel="nofollow" title="Link: https://esupport.trendmicro.com/en-us/home/pages/technical-support/1111451.aspx?cm_mmc=Community-_-SCSPost-_-AllProducts-_-All">"Installation Incomplete... Error Code: #1622, 0, 0x00000000" error message appears when installing Trend Micro Security software</a><br /><br /><br />Regards,&nbsp;<br />Mac 0 http://m.getsatisfaction.com/topics/7780950/replies/19900677 http://m.getsatisfaction.com/topics/7780950 19900677 JS responded to "August 2018: Is there an official fix for error message: PROTECTION DISABLED, RESTART NOW (Activated)." 2018-12-12T09:55:37Z 2018-12-12T09:55:37Z JS http://m.getsatisfaction.com/people/2668824 https://www.gravatar.com/avatar/ca33cede6dfde79a09192bdd79a04d61?d=identicon&s=55&r=PG js_2384528 OK, sorry it has taken so long for me to get back to you guys.&nbsp; I finally got a chance to try your most recent suggestions and things are installed and working properly again.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Thank you so much for your help. 1 http://m.getsatisfaction.com/topics/7780950/replies/19901121 http://m.getsatisfaction.com/topics/7780950 19901121 TM_Joemar responded to "August 2018: Is there an official fix for error message: PROTECTION DISABLED, RESTART NOW (Activated)." 2018-12-12T15:59:03Z 2018-12-12T15:59:03Z TM_Joemar http://m.getsatisfaction.com/people/9819329 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11334854/tm-logo_medium.png joemar_belmonte Hi&nbsp;<a href="https://console.getsatisfaction.com/manage/102939/users/2668824" rel="nofollow" target="_blank">JS</a>,<br /><br />It's good to hear that everything is working fine. If you have any questions or needed any help, feel free to post it here.<br /><br />Regards,<br />Joemar 0