http://m.getsatisfaction.com/topics/7781089 Company Caller ID Numbers Missing 2018-09-15T03:04:25Z 2018-08-18T20:34:22Z 7781089 http://m.getsatisfaction.com/topics/7781089 7781089 Company Caller ID Numbers Missing 2018-09-15T03:04:25Z 2018-08-18T20:34:22Z Bryan Pickel http://m.getsatisfaction.com/people/9611451 https://www.gravatar.com/avatar/66d520accc36d8a71d7b828005b081dd?d=identicon&s=55&r=PG bryan_pickel We are only seeing a handful of our company numbers listed to select as a default number in the new app, which means the caller ID will be incorrect for almost everyone. Is this a known issue or is there a fix?<br /><br /> Note: This conversation was created from a <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/introducing-the-ringcentral-application/replies/19704443" rel="nofollow" target="_blank">reply</a> on: <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/introducing-the-ringcentral-application" rel="nofollow" target="_blank">Introducing the RingCentral Application</a>. idea 9 3 2 comment http://m.getsatisfaction.com/topics/7781089/replies/19709042 http://m.getsatisfaction.com/topics/7781089 19709042 Saadet - Community Support responded to "Company Caller ID Numbers Missing" 2018-08-21T14:35:27Z 2018-08-21T14:35:27Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Bryan, can you provide me with some more details? I can always make this Private in order to protect account specific information.<br /><br />What are you seeing? How many numbers are under your Company Phone Numbers pool online and how many are showing up in the RC app (Glip)? 0 http://m.getsatisfaction.com/topics/7781089/replies/19709088 http://m.getsatisfaction.com/topics/7781089 19709088 Bryan Pickel responded to "Company Caller ID Numbers Missing" 2018-08-21T14:51:04Z 2018-08-21T14:51:04Z Bryan Pickel http://m.getsatisfaction.com/people/9611451 https://www.gravatar.com/avatar/66d520accc36d8a71d7b828005b081dd?d=identicon&s=55&r=PG bryan_pickel Good Morning,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />We have around 250 company numbers. Under my preferences in the desktop app, I do see my number&nbsp; 205-874-XXXX, but there's only 7 additional numbers listed. Under the mobile app there are more numbers listed, but not all 250+&nbsp; Also some numbers listed in the mobile app are not ours, they appear to be numbers prior to porting (515 and 612 area codes) ( we went live on March 27th) None of our 801 numbers are listed which is our main office 801-327-XXXX 0 http://m.getsatisfaction.com/topics/7781089/replies/19709096 http://m.getsatisfaction.com/topics/7781089 19709096 Bryan Pickel responded to "Company Caller ID Numbers Missing" 2018-08-21T14:53:30Z 2018-08-21T14:53:30Z Bryan Pickel http://m.getsatisfaction.com/people/9611451 https://www.gravatar.com/avatar/66d520accc36d8a71d7b828005b081dd?d=identicon&s=55&r=PG bryan_pickel Also under the RingCentral Phone app (desktop and mobile) all our numbers are listed<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7781089/replies/19710044 http://m.getsatisfaction.com/topics/7781089 19710044 Bryan Pickel responded to "Company Caller ID Numbers Missing" 2018-08-21T20:58:07Z 2018-08-21T20:58:07Z Bryan Pickel http://m.getsatisfaction.com/people/9611451 https://www.gravatar.com/avatar/66d520accc36d8a71d7b828005b081dd?d=identicon&s=55&r=PG bryan_pickel I also opened a case&nbsp;07549741 but they are not understanding my issue.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7781089/replies/19711351 http://m.getsatisfaction.com/topics/7781089/replies/19710044 19711351 Saadet - Community Support responded to "Company Caller ID Numbers Missing" 2018-08-22T13:46:40Z 2018-08-22T13:46:40Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Bryan, I spoke with our Product Team and discovered that there is a limit regarding how many numbers will show on the RC app for outbound caller ID. They're going to put this on their To-Do List! 0 http://m.getsatisfaction.com/topics/7781089/replies/19713763 http://m.getsatisfaction.com/topics/7781089/replies/19710044 19713763 Bryan Pickel responded to "Company Caller ID Numbers Missing" 2018-08-23T13:37:25Z 2018-08-23T13:37:25Z Bryan Pickel http://m.getsatisfaction.com/people/9611451 https://www.gravatar.com/avatar/66d520accc36d8a71d7b828005b081dd?d=identicon&s=55&r=PG bryan_pickel Thank you for the update. 0 http://m.getsatisfaction.com/topics/7781089/replies/19756240 http://m.getsatisfaction.com/topics/7781089/replies/19710044 19756240 CC-Bill responded to "Company Caller ID Numbers Missing" 2018-09-14T04:01:37Z 2018-09-14T04:01:37Z CC-Bill http://m.getsatisfaction.com/people/9790239 https://www.gravatar.com/avatar/9b877cdc891a959b1602c622ac2f2d15?d=identicon&s=55&r=PG bill_j_scheuneman Just signed up for RC.&nbsp; This is a must have feature.&nbsp; The product literature &amp; customer service said you can do this.&nbsp; My business also has many caller id's &amp; business units.&nbsp; We will not be able to use this phone system, if we cannot select the caller id to use for outbound calls.&nbsp; We may have to cancel before the 30 day money-back guarantee, if this is not fixed ASAP.&nbsp; &nbsp;Any idea how long this will take to fix... a week, a month, a year, eternity???&nbsp; Thanks. 0 http://m.getsatisfaction.com/topics/7781089/replies/19756794 http://m.getsatisfaction.com/topics/7781089/replies/19710044 19756794 Saadet - Community Support responded to "Company Caller ID Numbers Missing" 2018-09-14T13:43:24Z 2018-09-14T13:43:24Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hi CC-Bill, this feature is still available on the RC Phone app. However, the RC (Glip) app has some limitations. For the latter, there is no ETA 0 http://m.getsatisfaction.com/topics/7781089/replies/19757986 http://m.getsatisfaction.com/topics/7781089/replies/19710044 19757986 CC-Bill responded to "Company Caller ID Numbers Missing" 2018-09-15T03:04:25Z 2018-09-15T03:04:25Z CC-Bill http://m.getsatisfaction.com/people/9790239 https://www.gravatar.com/avatar/9b877cdc891a959b1602c622ac2f2d15?d=identicon&s=55&r=PG bill_j_scheuneman thanks for clarification! 1