http://m.getsatisfaction.com/topics/7782472 Selecting Morning, Afternoon, Evening Appts 2018-10-15T06:54:28Z 2018-08-24T02:39:55Z 7782472 http://m.getsatisfaction.com/topics/7782472 7782472 Selecting Morning, Afternoon, Evening Appts 2018-10-15T06:54:28Z 2018-08-24T02:39:55Z Debbie http://m.getsatisfaction.com/people/7441178 https://www.gravatar.com/avatar/b2906f8caac3b3d8f0481fcd640ea52e?d=identicon&s=55&r=PG debbie_7135234 Hi team,<br /><br />Just wondering in the next update to consider changing the Morning, Afternoon, Evening buttons to a opt-in selection, unlike now that is an opt-out selection.<br /><br />We had a patient earlier that wanted an evening appt and selected Evening. Unfortunately, this deselected Evening and she was only given Morning and Afternoon appts.&nbsp;<br /><br />The same would be applied when selecting appointments specifically - Monday to Sunday are all preselected, so patients would have to unselected days they don't prefer. Instead of actually selecting days they want to come in. (In other words, reversed selecting)<br /><br />Also if these selections could be not only highlighted around the border, but also a filled in background of the button to make it obvious that it has been selected (or unselected)<br /><br />Please let me know if you need further clarification of this suggestion.<br /><br />Thank you,<br /><br />Debbie idea complete 7 6 1 comment http://m.getsatisfaction.com/topics/7782472/replies/19715460 http://m.getsatisfaction.com/topics/7782472 19715460 Steven responded to "Selecting Morning, Afternoon, Evening Appts" 2018-08-24T04:17:27Z 2018-08-24T04:17:27Z Steven http://m.getsatisfaction.com/people/7413176 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970982/profile_medium.jpg steven_7107276 Hi Debbie<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />It's unfortunate that your client had problems using the interface. We do think that it is clear when a button is selected or deselected and lots of patients are using this without any problems. We also know that thousands of bookings are being made online without any issue at this time. Happy to consider this based on feedback from other users. 0 http://m.getsatisfaction.com/topics/7782472/replies/19787048 http://m.getsatisfaction.com/topics/7782472/replies/19715460 19787048 Dr Robert Wenban responded to "Selecting Morning, Afternoon, Evening Appts" 2018-10-04T04:23:29Z 2018-10-04T04:23:29Z Dr Robert Wenban http://m.getsatisfaction.com/people/9009019 https://www.gravatar.com/avatar/7896abb671ef26630de73ed208d7ef4c?d=identicon&s=55&r=PG rob_wenban Hi Steven,<br /><br />I was about to write to the team to request exactly the same changes that Debbie has asked for when I noticed her post.<br /><br />When a patient wants an appointment they usually have a preference in mind e.g. Thursday between 2pm &amp; 4pm. When they see the three options of Morning, Afternoon and Evening, their first response is to hit the Afternoon button, which deselects it. Why do they have to deselect the days that they don't want rather than select the days they they do want???<br /><br />Their alternative is to go the Appointment Search window which is "greyed" out, and therefore not obvious. Once again, they have to deselect days that they don't want in order to find days that they do want. All of this is completely counterintuitive and very clunky.<br /><br />While I'm sure you do "know of thousands of bookings being made online without any issue", what you can't possibly know is how many bookings are being missed by patients simply giving up on using the portal because of it's counterintuitive layout.<br /><br />Hopefully this issue gets more than a glance.<br /><br />Kind regards,<br />Rob 0 http://m.getsatisfaction.com/topics/7782472/replies/19787170 http://m.getsatisfaction.com/topics/7782472/replies/19715460 19787170 Tony Taddeo responded to "Selecting Morning, Afternoon, Evening Appts" 2018-10-04T07:10:39Z 2018-10-04T07:10:39Z Tony Taddeo http://m.getsatisfaction.com/people/6850589 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10317710/image_medium.jpg tony_6545450 Hi Rob<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I'm not sure if I entirely agree with you in regards to this functionality being counter-intuitive. We have chosen to give users' appointment options for the full day when visiting this page; hence it was thought the Morning, Afternoon and Evening buttons should be highlighted. Normal behaviour when clicking a button in a group with more than one option is for the buttons to toggle on and off as they do.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />In considering this suggestion, we have decided that none of the buttons should be highlighted when the page first opens, though still displaying available appointments on the day.&nbsp; The buttons will then act as 'radio buttons'.&nbsp; That is when you click one, the others will de-highlighted, if you click the highlighted button, they will all de-highlight and we will display appointments for the full day. What we will lose is being able to select two buttons at the same time such as Morning and Afternoon.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Our team has to make literally hundreds of functionality decisions, which we almost always get right (smile). Thank you for the feedback.<br /><br />Don't be surprised if another group of patients, hopeful smaller, don't understand the new interface.<br /><br />This suggestion has been changed to 'planned'.<br /><br />Tony<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7782472/replies/19787535 http://m.getsatisfaction.com/topics/7782472/replies/19715460 19787535 Travis Bateman responded to "Selecting Morning, Afternoon, Evening Appts" 2018-10-04T12:05:14Z 2018-10-04T12:05:14Z Travis Bateman http://m.getsatisfaction.com/people/8262613 https://graph.facebook.com/v2.0/864288797049218/picture?type=normal travis_bateman I kind of agree with Rob's comments on this one.&nbsp; But for me the issue isn't that all the buttons are selected on opening, it is that you can't tell that all the buttons are selected because the buttons don't look the same as the other buttons on the interface i.e. when selected it is the border changes colour rather than the whole button.&nbsp;<br /><br />So even though all the buttons are selected on landing at the page, it is not immediately obvious that they are selected.&nbsp; I think having a radio button in each of the options would help or maybe four buttons are required -&nbsp; an "anytime" or "all day" (selected on opening) then Morning, Afternoon &amp; Evening for those that want to filter down.&nbsp;&nbsp; 1 http://m.getsatisfaction.com/topics/7782472/replies/19787553 http://m.getsatisfaction.com/topics/7782472/replies/19715460 19787553 Tony Taddeo responded to "Selecting Morning, Afternoon, Evening Appts" 2018-10-04T12:24:15Z 2018-10-04T12:24:15Z Tony Taddeo http://m.getsatisfaction.com/people/6850589 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10317710/image_medium.jpg tony_6545450 Travis you raise a good point. We will definitely be making the indicator that the Morning, Afternoon and Evening buttons are active more obvious.<br /><br />Thank you<br />Tony&nbsp; 0 http://m.getsatisfaction.com/topics/7782472/replies/19804263 http://m.getsatisfaction.com/topics/7782472 19804263 Timothy responded to "Selecting Morning, Afternoon, Evening Appts" 2018-10-15T06:16:52Z 2018-10-15T06:16:52Z Timothy http://m.getsatisfaction.com/people/7410868 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481383/FullSizeRender2_medium.jpg tim_7104970 Hi all. Thank you again for your feedback. We have implemented some changes in this area in Patient Booking Gateway v6.3.1, which is now available to download at <a alt="" href="http://www.smartsoft.com.au/support" name="" rel="nofollow" target="" title="Link httpwwwsmartsoftcomausupport" type="" value="">www.smartsoft.com.au/support</a> <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1756742/RackMultipart20181015-70123-j50ou3-pbgscreenshot_inline.png?1539584110" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1756742RackMultipart20181015-70123-j50ou3-pbgscreenshot_inlinepng1539584110" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7782472/replies/19804317 http://m.getsatisfaction.com/topics/7782472 19804317 Dr Robert Wenban responded to "Selecting Morning, Afternoon, Evening Appts" 2018-10-15T06:54:28Z 2018-10-15T06:54:28Z Dr Robert Wenban http://m.getsatisfaction.com/people/9009019 https://www.gravatar.com/avatar/7896abb671ef26630de73ed208d7ef4c?d=identicon&s=55&r=PG rob_wenban Fantastic! Thanks for listening. Now it's much clearer. 0