http://m.getsatisfaction.com/topics/7783762 Usage and Adoption Reports 2018-12-07T19:43:21Z 2018-08-27T13:11:06Z 7783762 http://m.getsatisfaction.com/topics/7783762 7783762 Usage and Adoption Reports 2018-12-07T19:43:21Z 2018-08-27T13:11:06Z Liubov Penyugalova http://m.getsatisfaction.com/people/9724832 https://www.gravatar.com/avatar/d67aec6bc3f392ba1fad3c33c774e7c1?d=identicon&s=55&r=PG liubov_penyugalova Hey Everyone, our analytics team is working now on Feature Usage and Adoption Reports. We would like to help you understand which of the features have been adopted and to what extent within your organization so that you could drive adoption of the features and timely identify negative trends in usage. For instance, you may need to know how many people of your organization actually use Meetings or RingCentral app (Glip), how intensively and who are those who don't use and need more training on the product. How many assigned DLs are actually used, how many faxes sent and who are those who really use the feature.<br /><br /><br />We're wondering which features and what metrics are the most meaningful for you. Why? How are you going to use the report? How would you actually drive adoption?<br /><br /><br />Thank you very much ahead of time! update reporting reporting 20 13 3 comment analytics, reporting, usage and adoption http://m.getsatisfaction.com/topics/7783762/replies/19720749 http://m.getsatisfaction.com/topics/7783762 19720749 Brandon responded to "Usage and Adoption Reports" 2018-08-27T16:34:47Z 2018-08-27T16:34:47Z Brandon http://m.getsatisfaction.com/people/1443144 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10603100/670197536df94469aec7b85225009dc5_medium.jpg bjsvec Good idea. &nbsp;Off the top of my head, I could find it useful to see a list of what users are logged into various apps like Glip, desktop app, meetings, mobile app. &nbsp;maybe it would show if they are currently logged in and the last time they were active or logged in. &nbsp;A button/link to send an email with instructions for installing apps for users not logged in might be nice too. 0 http://m.getsatisfaction.com/topics/7783762/replies/19720752 http://m.getsatisfaction.com/topics/7783762 19720752 Jeff Salisbury responded to "Usage and Adoption Reports" 2018-08-27T16:35:50Z 2018-08-27T16:35:50Z Jeff Salisbury http://m.getsatisfaction.com/people/9326522 https://www.gravatar.com/avatar/cc9d9716ad98ad54bf54048f9abb6613?d=identicon&s=55&r=PG jeff_salisbury_faj96for8i3xy Being able to see who is logging on to Glip and actually using it would be great as we start to roll out Glip to our users over the next few months following an internal pilot within IT. <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />For meetings, one report I would love to have is to&nbsp;report on&nbsp;whose meetings used call me/dial out where there was an additional audio per-minute cost to us with the detail of what country(s) was called, how many minutes, and the associated cost.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7783762/replies/19720816 http://m.getsatisfaction.com/topics/7783762/replies/19720749 19720816 Cecile Glassy responded to "Usage and Adoption Reports" 2018-08-27T17:09:05Z 2018-08-27T17:09:05Z Cecile Glassy http://m.getsatisfaction.com/people/8606805 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970864/linkedinheadshot32ae851_medium.jpg cecileglassy This would be very helpful for us too, Thanks Brandon 0 http://m.getsatisfaction.com/topics/7783762/replies/19721658 http://m.getsatisfaction.com/topics/7783762 19721658 Spoonhandle responded to "Usage and Adoption Reports" 2018-08-27T22:12:46Z 2018-08-27T22:12:46Z Spoonhandle http://m.getsatisfaction.com/people/9717513 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11322047/SmallDraugr_medium.png sean_mcbride_aez6db5w9nkcu This is a cool idea, but building out the features that the Ringcentral App has is more important than adoption reports. Particularly within the Teams portion, for example:<br alt="" name="" rel="" target="" title="" type="" value="" /><ul alt="" name="" rel="" target="" title="" type="" value=""><li alt="" name="" rel="" target="" title="" type="" value="">Team management (nested Teams, or "Group" management). As it is every team has to have individual members managed independently, which is terribly inefficient, especially for a large organization. The ability to sign members to a "Group" which could then be added to a team would be much better.</li><li alt="" name="" rel="" target="" title="" type="" value="">Team Folders seem to have been removed at some point. Adding that back would be helpful.</li><li alt="" name="" rel="" target="" title="" type="" value="">Make the company Admin a Team Admin by default in any team he/she is added to.</li></ul> 0 http://m.getsatisfaction.com/topics/7783762/replies/19721843 http://m.getsatisfaction.com/topics/7783762 19721843 Ryan Lynch responded to "Usage and Adoption Reports" 2018-08-28T00:19:30Z 2018-08-28T00:19:30Z Ryan Lynch http://m.getsatisfaction.com/people/9572796 https://www.gravatar.com/avatar/01e3323400297ee6ef3af103283583b4?d=identicon&s=55&r=PG ryan_lynch_9f7hd8w2rb4ok Analytics for Glip would be fantastic. &nbsp;Users logged in, when a user was last logged in / posted, usage time, how many posts and files uploaded would be a good start. Also reports on teams, such as when a team was last active or even giving admins the ability to see and monitor all teams created on the account.&nbsp; 0 http://m.getsatisfaction.com/topics/7783762/replies/19721845 http://m.getsatisfaction.com/topics/7783762/replies/19721658 19721845 Ryan Lynch responded to "Usage and Adoption Reports" 2018-08-28T00:20:14Z 2018-08-28T00:20:14Z Ryan Lynch http://m.getsatisfaction.com/people/9572796 https://www.gravatar.com/avatar/01e3323400297ee6ef3af103283583b4?d=identicon&s=55&r=PG ryan_lynch_9f7hd8w2rb4ok Enterprise security features would be a great start too. For example, we could really use the ability to restrict file sharing by user.&nbsp; 1 http://m.getsatisfaction.com/topics/7783762/replies/19723031 http://m.getsatisfaction.com/topics/7783762 19723031 Arron Voce responded to "Usage and Adoption Reports" 2018-08-28T15:19:33Z 2018-08-28T15:19:33Z Arron Voce http://m.getsatisfaction.com/people/9680049 https://www.gravatar.com/avatar/c59024cccaa3eaeb55a04cb78a21405c?d=identicon&s=55&r=PG arron_voce We need to know how long a user has been on Do Not Disturb (not available in a certain call queue) this would be great! 1 http://m.getsatisfaction.com/topics/7783762/replies/19725093 http://m.getsatisfaction.com/topics/7783762/replies/19720749 19725093 Liubov Penyugalova responded to "Usage and Adoption Reports" 2018-08-29T12:56:04Z 2018-08-29T12:56:04Z Liubov Penyugalova http://m.getsatisfaction.com/people/9724832 https://www.gravatar.com/avatar/d67aec6bc3f392ba1fad3c33c774e7c1?d=identicon&s=55&r=PG liubov_penyugalova Brandon, thank you for the metrics suggestion, this is really helpful for the RC analytics team! 0 http://m.getsatisfaction.com/topics/7783762/replies/19725099 http://m.getsatisfaction.com/topics/7783762/replies/19720752 19725099 Liubov Penyugalova responded to "Usage and Adoption Reports" 2018-08-29T13:00:01Z 2018-08-29T13:00:01Z Liubov Penyugalova http://m.getsatisfaction.com/people/9724832 https://www.gravatar.com/avatar/d67aec6bc3f392ba1fad3c33c774e7c1?d=identicon&s=55&r=PG liubov_penyugalova Hi Jeff, thank you for your thoughts! Noted. Quick questions, how do you drive Glip adoption? Is it important to know what exactly people do in Glip (make calls, send messages, start video, create tasks)? Is it important to know which endpoints (mobile app, web, desktop) are used? 0 http://m.getsatisfaction.com/topics/7783762/replies/19725107 http://m.getsatisfaction.com/topics/7783762/replies/19721843 19725107 Liubov Penyugalova responded to "Usage and Adoption Reports" 2018-08-29T13:02:50Z 2018-08-29T13:02:50Z Liubov Penyugalova http://m.getsatisfaction.com/people/9724832 https://www.gravatar.com/avatar/d67aec6bc3f392ba1fad3c33c774e7c1?d=identicon&s=55&r=PG liubov_penyugalova thank you, Ryan, it's really helpful! Do you find it important to know about if users use mobile app, web version, desktop? How would you use this data? Drive adoption or...? 0 http://m.getsatisfaction.com/topics/7783762/replies/19725401 http://m.getsatisfaction.com/topics/7783762/replies/19720752 19725401 Jeff Salisbury responded to "Usage and Adoption Reports" 2018-08-29T15:22:51Z 2018-08-29T15:22:51Z Jeff Salisbury http://m.getsatisfaction.com/people/9326522 https://www.gravatar.com/avatar/cc9d9716ad98ad54bf54048f9abb6613?d=identicon&s=55&r=PG jeff_salisbury_faj96for8i3xy It would be valuable to know the endpoints. I would like to know who logs into Glip in any fashion, and who is posting messages. Making calls, starting video, and creating tasks would not be of value to me. <br /><br />On a different note that did remind me that a report showing which users are using the RC Mobile&nbsp;apps to make voice calls would be very valuable. The use case is for users who have big&nbsp;mobile phone bills we could see if they were trying to leverage the RC mobile apps or not to deflect the cost of international calls.&nbsp; 1 http://m.getsatisfaction.com/topics/7783762/replies/19745254 http://m.getsatisfaction.com/topics/7783762 19745254 Spoonhandle responded to "Usage and Adoption Reports" 2018-09-08T15:51:54Z 2018-09-08T15:51:54Z Spoonhandle http://m.getsatisfaction.com/people/9717513 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11322047/SmallDraugr_medium.png sean_mcbride_aez6db5w9nkcu And toggle availability in specific call queues. That's not possible currently, right? It's available/unavailable for all queues they are assigned to, correct? 0 http://m.getsatisfaction.com/topics/7783762/replies/19750289 http://m.getsatisfaction.com/topics/7783762/replies/19745254 19750289 Saadet - Community Support responded to "Usage and Adoption Reports" 2018-09-11T14:21:41Z 2018-09-11T14:21:41Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Spoonhandle,<br /> That option is not available at this time. I've forked this to its own Feature Request for others to vote on. I would love it if you could provide some more details about what you're envisioning :)<br /><br /> Please reference the new conversation here: <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/toggle-availability-for-specific-call-queues" rel="nofollow" target="_blank">Toggle Availability for Specific Call Queues</a> 0 http://m.getsatisfaction.com/topics/7783762/replies/19860206 http://m.getsatisfaction.com/topics/7783762/replies/19723031 19860206 Angel Anderson responded to "Usage and Adoption Reports" 2018-11-15T23:22:36Z 2018-11-15T23:22:36Z Angel Anderson http://m.getsatisfaction.com/people/9614211 https://www.gravatar.com/avatar/823bafde0809f34e7c7cec3ce54014b3?d=identicon&s=55&r=PG angel_anderson_jz4z870fpmtwc Yes, would love to see this.&nbsp; This helps us pinpoint and correct undesirable behavior to ensure our customers are receiving the best service.&nbsp; Would like to see it by extension as well as groups. 0 http://m.getsatisfaction.com/topics/7783762/replies/19860215 http://m.getsatisfaction.com/topics/7783762 19860215 Angel Anderson responded to "Usage and Adoption Reports" 2018-11-15T23:26:52Z 2018-11-15T23:26:52Z Angel Anderson http://m.getsatisfaction.com/people/9614211 https://www.gravatar.com/avatar/823bafde0809f34e7c7cec3ce54014b3?d=identicon&s=55&r=PG angel_anderson_jz4z870fpmtwc There seems to be some trouble with the reports --&nbsp; a couple of us have created reports, one for a weeks worth of data, another for 60 days, and the 60 day report does not populate.&nbsp; The week report is subscribed to send weekly.&nbsp; It sends, and updates the dates correctly, but the data remains the same as the original week.&nbsp; Further in the analytical reports, the graphs do not print on the pdf.&nbsp; Graphs are a commonly used tool that provide an instant picture of whats happening with our data.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7783762/replies/19860328 http://m.getsatisfaction.com/topics/7783762 19860328 James Bradd responded to "Usage and Adoption Reports" 2018-11-16T00:41:12Z 2018-11-16T00:41:12Z James Bradd http://m.getsatisfaction.com/people/9820061 https://www.gravatar.com/avatar/4f309a53fccc398fa531b8d689ee7ecc?d=identicon&s=55&r=PG james_bradd We would use this type of report to identify teams that are slow to adopt various features (team chat, for example) or maybe features we think would be useful that they don't use.&nbsp; One example is our Sales Team/Account Management Team's don't like the product and we'd like to see what features they are or are not using because honestly, this product is built for that type of user.&nbsp; For Glip mobile calls, it would be nice to know the network that was in use (wifi, cellular data, or carrier minutes) because that might help pinpoint the root of their experience problem.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />It would be great to be able to dive into data regarding who is most active within a team because that person could potentially be our opening into driving adoption for the rest of the team.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Would love to demo this when it becomes available! 0 http://m.getsatisfaction.com/topics/7783762/replies/19861615 http://m.getsatisfaction.com/topics/7783762/replies/19860215 19861615 Saadet - Community Support responded to "Usage and Adoption Reports" 2018-11-16T20:30:52Z 2018-11-16T20:30:52Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hi Angel, I would suggest opening a case so we can investigate 0 http://m.getsatisfaction.com/topics/7783762/replies/19867596 http://m.getsatisfaction.com/topics/7783762/replies/19860328 19867596 Liubov Penyugalova responded to "Usage and Adoption Reports" 2018-11-20T22:22:10Z 2018-11-20T22:22:10Z Liubov Penyugalova http://m.getsatisfaction.com/people/9724832 https://www.gravatar.com/avatar/d67aec6bc3f392ba1fad3c33c774e7c1?d=identicon&s=55&r=PG liubov_penyugalova Hello James,<br /><br />Thank you for sharing your thoughts! One thing that you mentioned - network type - is already implemented within Quality of Service report. You can find the info in RC analytics portal:<br /><br />Steps:<br />1. service.ringcentral.com<br />2. admin portal<br />3. Reports section<br />4. Analytics portal<br />5. Quality of Service<br />6. Calls<br />7. Click any completed call record and you'll find call details. Not every call has the info (work is still in progress) but it anyway helps to identify problems.&nbsp;<br /><br />Thank you,<br />liubov 0 http://m.getsatisfaction.com/topics/7783762/replies/19879367 http://m.getsatisfaction.com/topics/7783762 19879367 Joe Biegler responded to "Usage and Adoption Reports" 2018-11-28T19:36:46Z 2018-11-28T19:36:46Z Joe Biegler http://m.getsatisfaction.com/people/9394927 https://www.gravatar.com/avatar/95d78d9525a747587012bb669738edbd?d=identicon&s=55&r=PG biegler Need a report for SMS activity. 2 http://m.getsatisfaction.com/topics/7783762/replies/19893975 http://m.getsatisfaction.com/topics/7783762/replies/19879367 19893975 Isabel Hoelbrandt responded to "Usage and Adoption Reports" 2018-12-07T19:43:21Z 2018-12-07T19:43:21Z Isabel Hoelbrandt http://m.getsatisfaction.com/people/9877599 https://www.gravatar.com/avatar/a589aafd9dd49c62aa6841df09e8124e?d=identicon&s=55&r=PG isabel_hoelbrandt agree, we are also looking for a report for SMS activity 0