http://m.getsatisfaction.com/topics/7785696 EZ Vinyl Converter not recording even though sound comes through 2018-09-14T19:48:52Z 2018-08-30T21:36:03Z 7785696 http://m.getsatisfaction.com/topics/7785696 7785696 EZ Vinyl Converter not recording even though sound comes through 2018-09-14T19:48:52Z 2018-08-30T21:36:03Z OJ http://m.getsatisfaction.com/people/9774373 https://www.gravatar.com/avatar/9d2ed42b587f04b0ac3286b3d160f749?d=identicon&s=55&r=PG oj_kvqb98lyyq30c Has worked fine for years - running out of options to solve this. <br /><br /> I have had an EZ Vinyl Converter for a few years and have digitised dozens upon dozens of LPs to mp3s without any issues until about a month ago. I have a regular off the shelf laptop running Windows 10 that I have always used with the converter from day one. <br /><br /> It started when I opened it up as usual but the start up was much slower and a mini-EZ vinyl window appeared for a few seconds during the slow start-up, only to be replaced by the usual EZ Vinyl interface once start-up completed. This now happens every time I open the software. <br /><br /> The original issue was that no sound came through the laptop speakers nor was the vinyl converter software registering any sound (the bars showing the left and right channels showed zilch). <br /><br /> To try and solve this I have: <br /><br /> - downloaded and installed the latest version of the software from the ion website <br /><br /> - plugged the ez vinyl converter into different USB sockets <br /><br /> - plugged a different turntable into the EZ vinyl converter and tried it in the different USB sockets <br /><br /> - used similar problems on this support site to tweak the speaker and microphone settings via the Windows control panel. By doing this I managed to get the sound from the turntable to come through the laptop speakers but the EZ Vinyl software still does not recognise there is any sound. <br /><br /> - adjusted the level on the ez vinyl converter itself and turned the gain on the software right up: still not even the faintest flicker to show sound on the left and right sound bars. <br /><br /> - final step, actually bought a brand new EZ Vinyl Converter (complete with brand new leads) - I had to eliminate the possibility that the converter itself was at fault. Even wiping the old software and starting afresh with the new converter led to the same problem. <br /><br /> I am starting to conclude that the problem springs from one of these recent massive Windows 10 updates and/or the EZ Vinyl software. <br /><br /> I got Windows fully up to date today and tried the EZ Vinyl Converter one last time. The strange slow start-up with a tiny window that soon disappears still happens and Windows makes a sound to acknowledge that the converter has been plugged in. The sounds picked up by the turntable come through the laptop speakers, but absolutely nothing picked up by the ez vinyl software. Weirdly the recording level dial on the converter itself is now recognised by Windows/ the laptop speakers, but the software does not show any sound coming through. Adjusting the gain on the software still does nothing. I'm stumped. <br /><br /> Any ideas? problem active 6 3 1 comment http://m.getsatisfaction.com/topics/7785696/replies/19731706 http://m.getsatisfaction.com/topics/7785696 19731706 OJ responded to "EZ Vinyl Converter not recording even though sound comes through" 2018-09-01T18:29:54Z 2018-09-01T18:29:54Z OJ http://m.getsatisfaction.com/people/9774373 https://www.gravatar.com/avatar/9d2ed42b587f04b0ac3286b3d160f749?d=identicon&s=55&r=PG oj_kvqb98lyyq30c Oh yeah, in case it's of help the version of Windows I have is <br /><br /> Windows 10 Home <br /> Version 18033 <br /> OS build 17134.228 0 http://m.getsatisfaction.com/topics/7785696/replies/19736286 http://m.getsatisfaction.com/topics/7785696 19736286 Bill R. responded to "EZ Vinyl Converter not recording even though sound comes through" 2018-09-04T18:28:29Z 2018-09-04T18:28:29Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Hi OJ,<br /><br />Thanks for posting. Sorry you're having issues with your EZ Vinyl Tape Converter software.&nbsp;<br /><br />Just to confirm, have you tried uninstalling and reinstalling your software? Does this make a difference at all?<br /><br />If you are still having issues with the EZ Vinyl Tape Converter software, I would suggest using Audacity, which is another free program that can be used to capture your recordings from your albums. Check out this helpful guide below that will walk you through how to convert your albums using Audacity. This link will also have a download link for the latest version of Audacity:<br /><br /><ul><li><a href="https://www.noterepeat.com/products/ion/usb-turntables-and-cassette-players/50-converting-vinyl-and-tape-to-mp3-with-audacity" rel="nofollow" target="_blank" title="Link: https://www.noterepeat.com/products/ion/usb-turntables-and-cassette-players/50-converting-vinyl-and-tape-to-mp3-with-audacity">Converting Vinyl and Tape to your computer with Audacity</a></li></ul><br />I hope this helps! Let me know if you have any additional questions. 0 http://m.getsatisfaction.com/topics/7785696/replies/19742538 http://m.getsatisfaction.com/topics/7785696 19742538 OJ responded to "EZ Vinyl Converter not recording even though sound comes through" 2018-09-07T06:05:45Z 2018-09-07T06:05:45Z OJ http://m.getsatisfaction.com/people/9774373 https://www.gravatar.com/avatar/9d2ed42b587f04b0ac3286b3d160f749?d=identicon&s=55&r=PG oj_kvqb98lyyq30c Hi Bill, <br /><br /> I've uninstalled and re-installed the software, but now the sound from the turntable does not come through the laptop speakers either. The EZ Vinyl software still does not recognise that there is any sound coming through. It's as though the un-install and re-install has undone the tinkering I did with Windows to restore the sound coming through the laptop speakers. <br /><br /> I saw the Audacity instructions on another thread on this site and tried it before and after uninstalling and re-installing the EZ Vinyl software. I followed all of the instructions but when I turn on monitoring mode Audacity does not recognise the sound from the turntable either. <br /><br /> Any other ideas? <br /><br /> Thanks for looking into this. 0 http://m.getsatisfaction.com/topics/7785696/replies/19743432 http://m.getsatisfaction.com/topics/7785696 19743432 Bill R. responded to "EZ Vinyl Converter not recording even though sound comes through" 2018-09-07T16:12:09Z 2018-09-07T16:12:09Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 If that's the case, it sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from: <br /><br /> • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the <a rel="nofollow">ION Audio Support Page</a>. Select <b>Warranty</b> or <b>Service Inquiry</b> from the drop down menu. <br /><br /> <i>or</i> <br /><br /> • For quicker support, call your nearest <a href="http://www.ionaudio.com/support" rel="nofollow">Support Office</a> or <a href="http://www.ionaudio.com/support" rel="nofollow">International Distributor</a>. <br /><br /> <i>Make sure to reference or link this thread to help out the support team.</i> <br /><br /> I hope this helps! Let me know if you have any additional questions. 0 http://m.getsatisfaction.com/topics/7785696/replies/19757156 http://m.getsatisfaction.com/topics/7785696 19757156 OJ responded to "EZ Vinyl Converter not recording even though sound comes through" 2018-09-14T16:53:39Z 2018-09-14T16:53:39Z OJ http://m.getsatisfaction.com/people/9774373 https://www.gravatar.com/avatar/9d2ed42b587f04b0ac3286b3d160f749?d=identicon&s=55&r=PG oj_kvqb98lyyq30c Hi Bill, <br /><br /> I don't think a service is required, as I have the exact same problem with a brand new EZ Vinyl Converter I bought from ion: sound from the turntable is recognised by Windows and comes through the laptop speakers but the EZ Vinyl software does not recognise any sound coming through no matter where the gain on the device and the software are set. <br /><br /> In addition I have uninstalled and re-installed the driver for the USB microphone in case it was the problem, but the situation remains the same. Likewise a different converter and a different turntable make no difference. <br /><br /> Any other ideas? Thanks for your help so far, <br /><br /> OJ 0 http://m.getsatisfaction.com/topics/7785696/replies/19757466 http://m.getsatisfaction.com/topics/7785696 19757466 Bill R. responded to "EZ Vinyl Converter not recording even though sound comes through" 2018-09-14T19:48:52Z 2018-09-14T19:48:52Z Bill R. http://m.getsatisfaction.com/people/8209310 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10993990/download_medium.jpg bill_r_7894130 Can you confirm that you've configured your audio settings properly? The following steps below target Windows 7 and 8, but will be similar for Windows 10 as well:<br /><br /> <strong>Playback Settings</strong><br /><br /> <ol><li>Click the&nbsp;<strong>Start&nbsp;</strong>button&nbsp;<img alt="ION008" height="26" src="https://noterepeat.com/images/ion/ion_ezvc_008.png" width="26" />&nbsp;on Windows Vista and Windows 7. For Windows 8, see below.</li><br /><li>Select&nbsp;<strong>Control Panel</strong>.</li></ol><ul><li><ul><li><strong>Note for Windows 8</strong>:&nbsp;Open&nbsp;<strong>Control Panel</strong>&nbsp;by swiping in from the right edge of the screen, tapping&nbsp;<strong>Search</strong>&nbsp;(or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking&nbsp;<strong>Search</strong>), entering&nbsp;<strong>Control Panel&nbsp;</strong>in the search box, tapping or clicking&nbsp;<strong>Apps</strong>, and then tapping or clicking&nbsp;<strong>Control Panel</strong>.</li></ul></li></ul><ol><br /><li>Double-click&nbsp;<strong>Hardware and Sound</strong>&nbsp;it may only say&nbsp;<strong>Sound</strong>.</li><br /><li>Double-click&nbsp;<strong>Sound</strong>, the&nbsp;<strong>Sound Settings</strong>&nbsp;window will open.</li><li>Under the&nbsp;<strong>Playback&nbsp;</strong>tab click on your sound card speakers.<br />(i.e. Realtek, SoundMax, Sigmatel, Sound Blaster, Conexant, IDT)</li><li>Click&nbsp;<strong>Set Default</strong>&nbsp;at the bottom of the window.<br /><br /><strong>IMPORTANT</strong>: Make sure the&nbsp;<strong>USB Audio Codec/USB PnP Audio Device</strong>&nbsp;is NOT your Default playback device.</li></ol> &nbsp;<br /><br /> <ol></ol> &nbsp;<br /><br /> &nbsp;<br /><br /> <strong>Recording Settings</strong><br /><br /> <ol><li>Click on the&nbsp;<strong>Recording&nbsp;</strong>tab.</li></ol><ol><li>Click on the&nbsp;<strong>Microphone Array (USB Codec, PnP)</strong>.</li><br /><li>Click&nbsp;<strong>Set Default</strong>.</li><br /><li>Click&nbsp;<strong>Properties&nbsp;</strong>on the&nbsp;bottom of that window.<br />Microphone Properties window will open. See&nbsp;<a href="https://noterepeat.com/products/ion/usb-turntables-and-cassette-players/40-ion-usb-turntable-and-cassette-decks-frequently-asked-questions#Mic%20Properties" rel="nofollow" target="_blank">figures below</a>.</li><br /><li>Click on the&nbsp;<strong>Levels&nbsp;</strong>Tab.</li><br /><li>Set the level as close to&nbsp;<strong>5 (Windows 7/8)</strong>&nbsp;or&nbsp;<strong>25 (Vista)</strong>&nbsp;as you can, The microphone is very sensitive and needs be set this low to avoid distortion.</li><br /><li>Click on the&nbsp;<strong>Advanced&nbsp;</strong>tab.</li><br /><li>Set the Sample Rate to&nbsp;<strong>2 Channel, 16 bit, 44100 Hz or 44800 Hz</strong>.</li><br /><li>Uncheck both&nbsp;<strong>Exclusive Mode</strong>&nbsp;boxes.</li><br /><li>Click&nbsp;<strong>Apply</strong>, then&nbsp;<strong>OK&nbsp;</strong>to exit. In some cases a&nbsp;<strong>restart&nbsp;</strong>is required for the level to save at 5 or 25 depending on your Windows version.</li></ol><br /> <br /><strong><a name="Mic Properties" rel="nofollow" target="_blank"></a>Microphone Properties&nbsp;</strong>(Steps 6-10)<br /><strong></strong><br /><br /> <strong><img alt="ION010" height="266" src="https://noterepeat.com/images/ion/ion_ezvc_010.png" width="250" /><img alt="ION011" height="266" src="https://noterepeat.com/images/ion/ion_ezvc_011.png" width="250" /></strong> 0