Ion glo no sound 2018-09-04T16:52:59Z 2018-08-31T12:02:28Z 7785923 7785923 Ion glo no sound 2018-09-04T16:52:59Z 2018-08-31T12:02:28Z mary mary_dqr2wmr6jgprf All buttons work but no sound? Any ideas? problem active 3 2 1 comment 19729636 Bill R. responded to "Ion glo no sound" 2018-08-31T12:40:39Z 2018-08-31T12:40:39Z Bill R. bill_r_7894130 Hi Mary, <br /><br /> Thanks for posting. Sorry you're having issues with your speaker. <br /><br /> Just to confirm, you're inquiring about the Solar Stone Glow, correct? If so, what kind of Bluetooth device are you using with your product? <br /><br /> Try these steps below to reset your Bluetooth connection; <br /><br /> In your device's Bluetooth settings, select your speaker and choose <b>Forget Device</b>. On the front of the speaker, press the <b>Disconnect</b> button. After turning the unit off and on again you should be able to pair your device. If not, turn both your Bluetooth device and the speaker off then restart both and re-attempt that pairing. <br /><br /> I hope this helps! Let me know how it goes. 0 19729981 mary responded to "Ion glo no sound" 2018-08-31T15:40:27Z 2018-08-31T15:40:27Z mary mary_dqr2wmr6jgprf Tried all that and still no sound. Connects to Bluetooth but no longer says power on, Bluetooth connected. No sound at all. 0 19736043 Bill R. responded to "Ion glo no sound" 2018-09-04T16:52:59Z 2018-09-04T16:52:59Z Bill R. bill_r_7894130 Sorry you're still having issues, Mary. <br /><br /> It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from: <br /><br /> • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the <a rel="nofollow">ION Audio Support Page</a>. Select <b>Warranty</b> or <b>Service Inquiry</b> from the drop down menu. <br /><br /> <i>or</i> <br /><br /> • For quicker support, call your nearest <a href="" rel="nofollow">Support Office</a> or <a href="" rel="nofollow">International Distributor</a>. <br /><br /> <i>Make sure to reference or link this thread to help out the support team.</i> <br /><br /> I hope this helps! Let me know if you have any additional questions. 0