Problem sound with a party starter 2018-09-04T17:59:34Z 2018-09-01T08:16:52Z 7786318 7786318 Problem sound with a party starter 2018-09-04T17:59:34Z 2018-09-01T08:16:52Z Lilian Dely lilian_dely Hy, my son received this for his birthday. <br /><br /> We connected successfully with bluetooh connection because we can stop et play with the stater on the spotify application. <br /><br /> we try with 2 mobile phone (Android and Iphone) same problem. <br /><br /> No sound on the stater, we press the button for few second ( button previous and next track) but no change. <br /><br /> We are in France. <br /><br /> Thanks for your help. problem active 1 2 1 comment 19736219 Bill R. responded to "Problem sound with a party starter" 2018-09-04T17:59:34Z 2018-09-04T17:59:34Z Bill R. bill_r_7894130 Hi Lillian, <br /><br /> Thanks for posting. Sorry you're having issues with your Party Starter. <br /><br /> It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from: <br /><br /> • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the <a rel="nofollow">ION Audio Support Page</a>. Select <b>Warranty</b> or <b>Service Inquiry</b> from the drop down menu. <br /><br /> <i>or</i> <br /><br /> • For quicker support, call your nearest <a href="" rel="nofollow">Support Office</a> or <a href="" rel="nofollow">International Distributor</a>. <br /><br /> <i>Make sure to reference or link this thread to help out the support team.</i> <br /><br /> I hope this helps! Let me know if you have any additional questions. 0