http://m.getsatisfaction.com/topics/7792870 Feature Request: Glip / RingCentral App - Align Text Outbound Caller ID to Match RC Phone & Desktop Configuration 2018-11-02T13:29:28Z 2018-09-14T22:45:22Z 7792870 http://m.getsatisfaction.com/topics/7792870 7792870 Feature Request: Glip / RingCentral App - Align Text Outbound Caller ID to Match RC Phone & Desktop Configuration 2018-11-02T13:29:28Z 2018-09-14T22:45:22Z Talanton_Insurance http://m.getsatisfaction.com/people/9791135 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11324673/MatthewSnowdenEntrepreneurPhoenixAZunder1kb_medium.png matthew_snowden <ol alt="" name="" rel="" target="" title="" type="" value=""><li alt="" name="" rel="" target="" title="" type="" value=""><b>Account Type:</b>&nbsp;RingCentral USA</li><li alt="" name="" rel="" target="" title="" type="" value=""><b>Business: </b>Insurance Agency</li><li alt="" name="" rel="" target="" title="" type="" value=""><b>High Level</b><b> Description: </b>Glip Oubtound Caller ID on Texts to Match RingCentral Outbound Caller ID on Texts</li><li alt="" name="" rel="" target="" title="" type="" value=""><b>Use Case: </b>I configured RingCentral to show my main company number for outbound texts, not my direct line. I want that to also hold true in the unification with Glip app.</li><li alt="" name="" rel="" target="" title="" type="" value=""><b>Benefits:&nbsp;</b>If the rules are valuable enough to be made available and configured in RC they should be valuable enough to be honored in Glip - otherwise our contacts become confused by unknown numbers showing up in new texts that should be direct replies to their inbound text to us.</li><li alt="" name="" rel="" target="" title="" type="" value=""><b>Case #:&nbsp;</b>07631228&nbsp;</li><li alt="" name="" rel="" target="" title="" type="" value=""><b>Users/Lines: </b>2 Users (&amp; growing) with Direct Lines + 1 Virtual Main #</li></ol> idea 3 4 3 comment http://m.getsatisfaction.com/topics/7792870/replies/19835845 http://m.getsatisfaction.com/topics/7792870 19835845 Jason Spindler responded to "Feature Request: Glip / RingCentral App - Align Text Outbound Caller ID to Match RC Phone & Desktop Configuration" 2018-10-31T19:14:33Z 2018-10-31T19:14:33Z Jason Spindler http://m.getsatisfaction.com/people/8994935 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11114959/IMG_20170727_152223585_medium.jpg jason_spindler <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/outbound-caller-id-when-texting-from-glip" rel="nofollow" target="_blank">Outbound caller ID when texting from Glip</a>.</em><br /><br /> Account type: US; business type: legal practice; 4 users<br /><br />Seems like an easy feature that Ring Central could enable.&nbsp; I want to be able to text from Glip with the outbound caller ID displaying as coming from my main office number.&nbsp; In other words, I want to be able to change the settings so that all recipients of my SMS see my main office number, not some crazy number that I do not want them to have.&nbsp; This can be done in RC Phone app but not in Glip.&nbsp; Makes no sense.&nbsp; This needs to be made available immediately.&nbsp;&nbsp; 1 http://m.getsatisfaction.com/topics/7792870/replies/19836082 http://m.getsatisfaction.com/topics/7792870 19836082 Talanton_Insurance responded to "Feature Request: Glip / RingCentral App - Align Text Outbound Caller ID to Match RC Phone & Desktop Configuration" 2018-10-31T20:53:33Z 2018-10-31T20:53:33Z Talanton_Insurance http://m.getsatisfaction.com/people/9791135 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11324673/MatthewSnowdenEntrepreneurPhoenixAZunder1kb_medium.png matthew_snowden Yep - I have completely removed the Glip (now called RingCentral) app from my iphone due to this limitation. I won't be adding it back until this is fixed. 0 http://m.getsatisfaction.com/topics/7792870/replies/19839006 http://m.getsatisfaction.com/topics/7792870 19839006 Lee responded to "Feature Request: Glip / RingCentral App - Align Text Outbound Caller ID to Match RC Phone & Desktop Configuration" 2018-11-02T13:29:28Z 2018-11-02T13:29:28Z Lee http://m.getsatisfaction.com/people/8848728 https://www.gravatar.com/avatar/6cffa60cd89ba5d983270b99037974d8?d=identicon&s=55&r=PG lee_hinkle It should set the default number you chose in preferences to be your caller ID, for both the phone and texts.&nbsp; 0