http://m.getsatisfaction.com/topics/7792870 Feature Request: Glip / RingCentral App - Align Outbound Caller ID to Match RC Phone & Desktop Configuration 2019-02-22T15:54:41Z 2018-09-14T22:45:22Z 7792870 http://m.getsatisfaction.com/topics/7792870 7792870 Feature Request: Glip / RingCentral App - Align Outbound Caller ID to Match RC Phone & Desktop Configuration 2019-02-22T15:54:41Z 2018-09-14T22:45:22Z Talanton_Insurance http://m.getsatisfaction.com/people/9791135 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11324673/MatthewSnowdenEntrepreneurPhoenixAZunder1kb_medium.png matthew_snowden <ol><li><b>Account Type:</b>&nbsp;RingCentral USA</li><li><b>Business: </b>Insurance Agency</li><li><b>High Level</b><b> Description: </b>Glip Oubtound Caller ID on Texts to Match RingCentral Outbound Caller ID on Texts</li><li><b>Use Case: </b>I configured RingCentral to show my main company number for outbound texts, not my direct line. I want that to also hold true in the unification with Glip app.</li><li><b>Benefits:&nbsp;</b>If the rules are valuable enough to be made available and configured in RC they should be valuable enough to be honored in Glip - otherwise our contacts become confused by unknown numbers showing up in new texts that should be direct replies to their inbound text to us.</li><li><b>Case #:&nbsp;</b>07631228&nbsp;</li><li><b>Users/Lines: </b>2 Users (&amp; growing) with Direct Lines + 1 Virtual Main #</li></ol> idea active 18 10 7 comment http://m.getsatisfaction.com/topics/7792870/replies/19835845 http://m.getsatisfaction.com/topics/7792870 19835845 Jason Spindler responded to "Feature Request: Glip / RingCentral App - Align Outbound Caller ID to Match RC Phone & Desktop Configuration" 2018-10-31T19:14:33Z 2018-10-31T19:14:33Z Jason Spindler http://m.getsatisfaction.com/people/8994935 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11114959/IMG_20170727_152223585_medium.jpg jason_spindler <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/outbound-caller-id-when-texting-from-glip" rel="nofollow" target="_blank">Outbound caller ID when texting from Glip</a>.</em><br /><br /> Account type: US; business type: legal practice; 4 users<br /><br />Seems like an easy feature that Ring Central could enable.&nbsp; I want to be able to text from Glip with the outbound caller ID displaying as coming from my main office number.&nbsp; In other words, I want to be able to change the settings so that all recipients of my SMS see my main office number, not some crazy number that I do not want them to have.&nbsp; This can be done in RC Phone app but not in Glip.&nbsp; Makes no sense.&nbsp; This needs to be made available immediately.&nbsp;&nbsp; 2 http://m.getsatisfaction.com/topics/7792870/replies/19836082 http://m.getsatisfaction.com/topics/7792870 19836082 Talanton_Insurance responded to "Feature Request: Glip / RingCentral App - Align Outbound Caller ID to Match RC Phone & Desktop Configuration" 2018-10-31T20:53:33Z 2018-10-31T20:53:33Z Talanton_Insurance http://m.getsatisfaction.com/people/9791135 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11324673/MatthewSnowdenEntrepreneurPhoenixAZunder1kb_medium.png matthew_snowden Yep - I have completely removed the Glip (now called RingCentral) app from my iphone due to this limitation. I won't be adding it back until this is fixed. 1 http://m.getsatisfaction.com/topics/7792870/replies/19839006 http://m.getsatisfaction.com/topics/7792870 19839006 Lee responded to "Feature Request: Glip / RingCentral App - Align Outbound Caller ID to Match RC Phone & Desktop Configuration" 2018-11-02T13:29:28Z 2018-11-02T13:29:28Z Lee http://m.getsatisfaction.com/people/8848728 https://www.gravatar.com/avatar/6cffa60cd89ba5d983270b99037974d8?d=identicon&s=55&r=PG lee_hinkle It should set the default number you chose in preferences to be your caller ID, for both the phone and texts.&nbsp; 1 http://m.getsatisfaction.com/topics/7792870/replies/19909635 http://m.getsatisfaction.com/topics/7792870 19909635 ACCOUNT responded to "Feature Request: Glip / RingCentral App - Align Outbound Caller ID to Match RC Phone & Desktop Configuration" 2018-12-17T20:39:11Z 2018-12-17T20:39:11Z ACCOUNT http://m.getsatisfaction.com/people/9849270 https://www.gravatar.com/avatar/7602ccd737fe4f65476ba96a16be5722?d=identicon&s=55&r=PG account_bhbwldeut3z3t <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://community.ringcentral.com/ringcentral/topics/ringcentral-app-add-outbound-caller-id" rel="nofollow" target="_blank">RingCentral App - Add Outbound Caller ID</a>.</em><br /><br /> Just like the RingCentral Phone has Outbound caller ID options to select the outbound caller ID for Calls, Texts and Faxes:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1767594/RackMultipart20181217-76267-k7cqg7-options_inline.png?1545073201" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1767594RackMultipart20181217-76267-k7cqg7-options_inlinepng1545073201" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />The RingCentral app desperately needs these exact same options as well:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1767596/RackMultipart20181217-46673-1ncv55t-preferences2_inline.png?1545073331" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1767596RackMultipart20181217-46673-1ncv55t-preferences2_inlinepng1545073331" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />The lack of uniformity between RingCentral App, Phone, Chrome Extension, Android App, iOS app etc is causing a lot of users severe frustration as many of them are running multiple of these just to be able to use all of the needed features.<br alt="" name="" rel="" target="" title="" type="" value="" /> 1 http://m.getsatisfaction.com/topics/7792870/replies/19938204 http://m.getsatisfaction.com/topics/7792870 19938204 Jason Spindler responded to "Feature Request: Glip / RingCentral App - Align Outbound Caller ID to Match RC Phone & Desktop Configuration" 2019-01-06T23:10:35Z 2019-01-06T23:10:35Z Jason Spindler http://m.getsatisfaction.com/people/8994935 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11114959/IMG_20170727_152223585_medium.jpg jason_spindler When is this going to be fixed?&nbsp; I need it yesterday.&nbsp;&nbsp;<b alt="" name="" rel="" target="" title="" type="" value=""></b> 2 http://m.getsatisfaction.com/topics/7792870/replies/20009555 http://m.getsatisfaction.com/topics/7792870 20009555 Christian Colon responded to "Feature Request: Glip / RingCentral App - Align Outbound Caller ID to Match RC Phone & Desktop Configuration" 2019-02-16T04:38:19Z 2019-02-16T04:38:19Z Christian Colon http://m.getsatisfaction.com/people/9949846 https://www.gravatar.com/avatar/375c5236b6cdc233f8a4f187ba44ba87?d=identicon&s=55&r=PG christian_colon Any answer to this? It doesn’t make sense that the older “Ringcentral phone” app allows text messages from main phone number but the newer “Ringcentral” app sends it only from weird direct phone number. 2 http://m.getsatisfaction.com/topics/7792870/replies/20009792 http://m.getsatisfaction.com/topics/7792870/replies/20009555 20009792 Talanton_Insurance responded to "Feature Request: Glip / RingCentral App - Align Outbound Caller ID to Match RC Phone & Desktop Configuration" 2019-02-16T14:05:01Z 2019-02-16T14:05:01Z Talanton_Insurance http://m.getsatisfaction.com/people/9791135 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11324673/MatthewSnowdenEntrepreneurPhoenixAZunder1kb_medium.png matthew_snowden As far as I know, it's not fixed. I've completely stopped using Glip and the browser-based RingCentral App because when I respond to text messages they went out from my direct # rather than the number I set up in RingCentral (on purpose via setting) or the number the person actually text me at and knows me by. In my opinion, this feature made the system worse and eliminated the cross-device functionality and uniformity promised by RingCentral's value proposition.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 1 http://m.getsatisfaction.com/topics/7792870/replies/20009996 http://m.getsatisfaction.com/topics/7792870/replies/20009555 20009996 ACCOUNT responded to "Feature Request: Glip / RingCentral App - Align Outbound Caller ID to Match RC Phone & Desktop Configuration" 2019-02-16T18:13:04Z 2019-02-16T18:13:04Z ACCOUNT http://m.getsatisfaction.com/people/9849270 https://www.gravatar.com/avatar/7602ccd737fe4f65476ba96a16be5722?d=identicon&s=55&r=PG account_bhbwldeut3z3t The whole purpose of having a company number is to have one number that communicates with your customers, via phone, text or whatever. This should have been fixed a long time ago. 1 http://m.getsatisfaction.com/topics/7792870/replies/20016198 http://m.getsatisfaction.com/topics/7792870 20016198 Mike Rike responded to "Feature Request: Glip / RingCentral App - Align Outbound Caller ID to Match RC Phone & Desktop Configuration" 2019-02-20T22:56:28Z 2019-02-20T22:56:28Z Mike Rike http://m.getsatisfaction.com/people/9954250 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11385243/mikerikephoto01_medium.jpg michael_rike Hello,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I'm an IT manager for a private company with over 500 RC users. This issue was brought to my attention and I have to say, this lacking feature parity between RC Phone and RC App/Glip is quite a shock to be honest. I thought I was dealing with 'user error' until I called RC for help and was brought here.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Ring Central Folks -- Any feedback as to if we will see this feature scheduled into a future release?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Thanks!<br alt="" name="" rel="" target="" title="" type="" value="" />- Mike 2 http://m.getsatisfaction.com/topics/7792870/replies/20016244 http://m.getsatisfaction.com/topics/7792870/replies/20016198 20016244 ACCOUNT responded to "Feature Request: Glip / RingCentral App - Align Outbound Caller ID to Match RC Phone & Desktop Configuration" 2019-02-20T23:24:51Z 2019-02-20T23:24:51Z ACCOUNT http://m.getsatisfaction.com/people/9849270 https://www.gravatar.com/avatar/7602ccd737fe4f65476ba96a16be5722?d=identicon&s=55&r=PG account_bhbwldeut3z3t I highly suggest you ask "when" not "if". 2 http://m.getsatisfaction.com/topics/7792870/replies/20016248 http://m.getsatisfaction.com/topics/7792870/replies/20016198 20016248 Talanton_Insurance responded to "Feature Request: Glip / RingCentral App - Align Outbound Caller ID to Match RC Phone & Desktop Configuration" 2019-02-20T23:26:44Z 2019-02-20T23:26:44Z Talanton_Insurance http://m.getsatisfaction.com/people/9791135 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11324673/MatthewSnowdenEntrepreneurPhoenixAZunder1kb_medium.png matthew_snowden Sad situation - wish we had some kind of progress or even an acknowledgement from RingCentral that this was being addressed.&nbsp; 2 http://m.getsatisfaction.com/topics/7792870/replies/20016249 http://m.getsatisfaction.com/topics/7792870/replies/20016198 20016249 Mike Rike responded to "Feature Request: Glip / RingCentral App - Align Outbound Caller ID to Match RC Phone & Desktop Configuration" 2019-02-20T23:27:12Z 2019-02-20T23:27:12Z Mike Rike http://m.getsatisfaction.com/people/9954250 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11385243/mikerikephoto01_medium.jpg michael_rike I'm hoping it's a "when" but right now this feature request only has 6 votes. <br />Hopefully it gets more or RC just realizes "Why didn't we think of this already?" 1 http://m.getsatisfaction.com/topics/7792870/replies/20017634 http://m.getsatisfaction.com/topics/7792870 20017634 Saadet - Community Support responded to "Feature Request: Glip / RingCentral App - Align Outbound Caller ID to Match RC Phone & Desktop Configuration" 2019-02-21T18:48:51Z 2019-02-21T18:48:51Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Everyone! I just followed up with our Product Team and this IS planned for Q2 :) So stay tuned! 3 http://m.getsatisfaction.com/topics/7792870/replies/20018184 http://m.getsatisfaction.com/topics/7792870/replies/20017634 20018184 Mike Rike responded to "Feature Request: Glip / RingCentral App - Align Outbound Caller ID to Match RC Phone & Desktop Configuration" 2019-02-22T00:14:15Z 2019-02-22T00:14:15Z Mike Rike http://m.getsatisfaction.com/people/9954250 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11385243/mikerikephoto01_medium.jpg michael_rike WooHoo! Great News Saadet!&nbsp;<br /><br />Appreciate the future feature update and communication back to us!<br /><br />Take care,<br />- Mike 1 http://m.getsatisfaction.com/topics/7792870/replies/20018782 http://m.getsatisfaction.com/topics/7792870/replies/20017634 20018782 Saadet - Community Support responded to "Feature Request: Glip / RingCentral App - Align Outbound Caller ID to Match RC Phone & Desktop Configuration" 2019-02-22T14:17:43Z 2019-02-22T14:17:43Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift You're welcome! :) 1 http://m.getsatisfaction.com/topics/7792870/replies/20018930 http://m.getsatisfaction.com/topics/7792870/replies/20017634 20018930 Talanton_Insurance responded to "Feature Request: Glip / RingCentral App - Align Outbound Caller ID to Match RC Phone & Desktop Configuration" 2019-02-22T15:54:41Z 2019-02-22T15:54:41Z Talanton_Insurance http://m.getsatisfaction.com/people/9791135 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11324673/MatthewSnowdenEntrepreneurPhoenixAZunder1kb_medium.png matthew_snowden Great thanks! 0