http://m.getsatisfaction.com/topics/7792932 How to fax now? they changed everything and no way to FAX anymore??? 2018-11-14T19:42:32Z 2018-09-15T05:20:16Z 7792932 http://m.getsatisfaction.com/topics/7792932 7792932 How to fax now? they changed everything and no way to FAX anymore??? 2018-11-14T19:42:32Z 2018-09-15T05:20:16Z Nadine Lajoie http://m.getsatisfaction.com/people/9791338 https://www.gravatar.com/avatar/52c626f940cb8e44fe64b45a47bc4d1b?d=identicon&s=55&r=PG nadine_lajoie question complete 6 5 1 comment http://m.getsatisfaction.com/topics/7792932/replies/19761260 http://m.getsatisfaction.com/topics/7792932 19761260 Saadet - Community Support responded to "How to fax now? they changed everything and no way to FAX anymore???" 2018-09-17T15:38:25Z 2018-09-17T15:38:25Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Nadine,<br /><br />Does this <b><u><a href="https://success.ringcentral.com/articles/RC_Knowledge_Article/fax-where-can-view-received-faxes" rel="nofollow">article </a></u></b>help you? 0 http://m.getsatisfaction.com/topics/7792932/replies/19764495 http://m.getsatisfaction.com/topics/7792932 19764495 Taylor responded to "How to fax now? they changed everything and no way to FAX anymore???" 2018-09-19T21:23:28Z 2018-09-19T21:23:28Z Taylor http://m.getsatisfaction.com/people/8959579 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11324270/Roy_medium.jpg tm_t Your question is incredibly vague. If Saadet's link doesn't help then we need more information such as the platform you're using, version, etc. I send faxes regularly. The app is updated often, but I think it's a stretch to say that they updated "everything". It looks a little bit different. <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />As I'm writing this, I'm thinking you may be referring to the change on the website where you now get two choices on login - the user portal and the admin portal. It is misleading and I don't like that they have masked glip as the user's portal. If this is what you're referring to, go to 'Admin portal' and login there. It should take you to the interface you know and love. <br alt="" name="" rel="" target="" title="" type="" value="" /> 1 http://m.getsatisfaction.com/topics/7792932/replies/19857491 http://m.getsatisfaction.com/topics/7792932/replies/19761260 19857491 Admissions Administration responded to "How to fax now? they changed everything and no way to FAX anymore???" 2018-11-14T16:54:20Z 2018-11-14T16:54:20Z Admissions Administration http://m.getsatisfaction.com/people/9852390 https://www.gravatar.com/avatar/3a98edc8dcec63ec661a4fa036b49d05?d=identicon&s=55&r=PG admissions_administration It does not... I am also looking for the option to SEND a fax... I don't see it in the new interface.&nbsp; Where is the option to send a fax from the desktop version? 0 http://m.getsatisfaction.com/topics/7792932/replies/19857546 http://m.getsatisfaction.com/topics/7792932/replies/19761260 19857546 Taylor responded to "How to fax now? they changed everything and no way to FAX anymore???" 2018-11-14T17:14:57Z 2018-11-14T17:14:57Z Taylor http://m.getsatisfaction.com/people/8959579 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11324270/Roy_medium.jpg tm_t Why don't you start with telling us what version of the softphone you are using? The "new" interface means absolutely nothing when updates are released almost weekly. Basic details like this (from all posters on the forum) would make it exponentially easier to actually help. 0 http://m.getsatisfaction.com/topics/7792932/replies/19857828 http://m.getsatisfaction.com/topics/7792932 19857828 Cecile Glassy responded to "How to fax now? they changed everything and no way to FAX anymore???" 2018-11-14T19:30:52Z 2018-11-14T19:30:52Z Cecile Glassy http://m.getsatisfaction.com/people/8606805 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970864/linkedinheadshot32ae851_medium.jpg cecileglassy 2287 USA based users, 28 different sites,&nbsp; 3800 DID lines - all Polycom VVX500 phones<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />2018-11-14&nbsp; Let's take a look at how your Desktop Settings are configured&nbsp;<br /><br />Login to your Desktop App<br /><br /><img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1762241/RackMultipart20181114-36849-a6ppeg-1HUDsETTINGS_inline.jpg?1542223615" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1762241RackMultipart20181114-36849-a6ppeg-1HUDsETTINGS_inlinejpg1542223615" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><b>Open the Desktop App and click the Gear at the bottom to review your Version is current and what settings are set for FAX usage</b><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1762242/RackMultipart20181114-14157-o5h9xb-2HUDsETTINGS_inline.jpg?1542223669" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1762242RackMultipart20181114-14157-o5h9xb-2HUDsETTINGS_inlinejpg1542223669" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><b>If you need to update your Desktop App to the most current version - you can get it here&nbsp;</b><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://success.ringcentral.com/lc/cms/downloads" name="" rel="nofollow" target="" title="Link httpssuccessringcentralcomlccmsdownloads" type="" value=""><b>https://success.ringcentral.com/lc/cms/downloads</b></a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1762243/RackMultipart20181114-29163-1qoh1bs-3HUDsETTINGS_inline.jpg?1542223844" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1762243RackMultipart20181114-29163-1qoh1bs-3HUDsETTINGS_inlinejpg1542223844" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 1 http://m.getsatisfaction.com/topics/7792932/replies/19857845 http://m.getsatisfaction.com/topics/7792932/replies/19764495 19857845 Cecile Glassy responded to "How to fax now? they changed everything and no way to FAX anymore???" 2018-11-14T19:42:32Z 2018-11-14T19:42:32Z Cecile Glassy http://m.getsatisfaction.com/people/8606805 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10970864/linkedinheadshot32ae851_medium.jpg cecileglassy 2287 USA based users, 28 different sites,&nbsp; 3800 DID lines - all Polycom VVX500 phones<br /><br alt="" name="" rel="" target="" title="" type="" value="" />2018-11-14 I have a different perspective.&nbsp; It is not misleading, it might be confusing to users who may not be sure of what they are looking at depending on how they accessed RC services. RingCentral is working hard to create a <b alt="" name="" rel="" target="" title="" type="" value="">Unified User Experience</b> across all products and services they offer. Glip will be included in that process.&nbsp; It is a massive labor-intensive task on the engineering side to get everything to render and function in a uniform manner regardless of platform.&nbsp; As the adage goes, Rome was not built in a day....Just my two cents on that.....<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0