http://m.getsatisfaction.com/topics/7793157 After I update on the iMac, the auto back-up locks up the program for hours. 2018-09-17T15:22:33Z 2018-09-15T21:52:26Z 7793157 http://m.getsatisfaction.com/topics/7793157 7793157 After I update on the iMac, the auto back-up locks up the program for hours. 2018-09-17T15:22:33Z 2018-09-15T21:52:26Z Lander http://m.getsatisfaction.com/people/8401950 https://www.gravatar.com/avatar/373c3614c81cbf9d1d40cdd4d430786e?d=identicon&s=55&r=PG lnsb On my iMac, (OSx El Cap 10.11.6) after I perform the periodic update that Quicken sends out every week or two, it wants to "back-up".&nbsp; But, that locks up the program while the "wheel" goes round and round for hours if I let it.&nbsp; <br /><br />How can I disable the back up process.&nbsp; Besides, I don't really want Quicken to have copies of my accounts in their cloud.... (I use Time Machine to back up to an external drive).&nbsp; <br /><br />Thanks!<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> question mac mac active 17 9 1 comment http://m.getsatisfaction.com/topics/7793157/replies/19759016 http://m.getsatisfaction.com/topics/7793157 19759016 RickO responded to "After I update on the iMac, the auto back-up locks up the program for hours." 2018-09-16T00:21:19Z 2018-09-16T00:21:19Z RickO http://m.getsatisfaction.com/people/8400030 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875315/original_medium.jpg ricko_i3b4avxnghg4a What version of Quicken Mac are you using? 0 http://m.getsatisfaction.com/topics/7793157/replies/19759284 http://m.getsatisfaction.com/topics/7793157 19759284 jacobs responded to "After I update on the iMac, the auto back-up locks up the program for hours." 2018-09-16T09:01:16Z 2018-09-16T09:01:16Z jacobs http://m.getsatisfaction.com/people/8342871 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875914/original_medium.jpg jacobs_8027562 Backup doesn't backup to the Quicken cloud; it simply makes a local copy on your hard disk. (Unless you have it pointed to a service like iCloud or Dropbox.) And it typically takes just a few seconds, not hours. I suggest you do let Quicken make backups, and then let your Time Machine make backups of all the backups. you never know if your Mac, or your Time Machine drive, will suddenly die; so the more backups you have in multiple places, the safer you are.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />You can control whether Quicken backs up, and the location of the backups, in Preferences.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Backup when you quite the program should have nothing to do with updates to Quicken. Some Quicken updates require a change to the data file, and in those cases, Quicken will automatically make a backup of your data file before proceeding, in case something goes wrong. But that process &nbsp;doesn't happen too often -- certainly not every couple weeks.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Answer @RickO's question about what version you're using before we try to troubleshoot further. 0 http://m.getsatisfaction.com/topics/7793157/replies/19759381 http://m.getsatisfaction.com/topics/7793157 19759381 Quicken Harold responded to "After I update on the iMac, the auto back-up locks up the program for hours." 2018-09-16T12:13:39Z 2018-09-16T12:13:39Z Quicken Harold http://m.getsatisfaction.com/people/9419664 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11208731/ScreenShot2018-01-09at7.04.25AM_medium.png quicken_harold The post from a spammer pretending to be me was just removed from this thread. If you are seeing this post, please do not call the number posted, as it is a scam.<br /><br />~ Quicken Harold. 1 http://m.getsatisfaction.com/topics/7793157/replies/19759625 http://m.getsatisfaction.com/topics/7793157/replies/19759016 19759625 Lander responded to "After I update on the iMac, the auto back-up locks up the program for hours." 2018-09-16T17:34:13Z 2018-09-16T17:34:13Z Lander http://m.getsatisfaction.com/people/8401950 https://www.gravatar.com/avatar/373c3614c81cbf9d1d40cdd4d430786e?d=identicon&s=55&r=PG lnsb Version 5.8.0 (Build 58.24400.100)&nbsp;&nbsp; My computer is running OS X 10.11.6<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />And.... I really do get requests to upgrade my Quicken program about once every 2 weeks... And each time there is a lengthy "back -up" period before I can use the program... makes me not want to upgrade.&nbsp; <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7793157/replies/19759629 http://m.getsatisfaction.com/topics/7793157/replies/19759381 19759629 Lander responded to "After I update on the iMac, the auto back-up locks up the program for hours." 2018-09-16T17:34:59Z 2018-09-16T17:34:59Z Lander http://m.getsatisfaction.com/people/8401950 https://www.gravatar.com/avatar/373c3614c81cbf9d1d40cdd4d430786e?d=identicon&s=55&r=PG lnsb Thanks!&nbsp; deleted it. 0 http://m.getsatisfaction.com/topics/7793157/replies/19759632 http://m.getsatisfaction.com/topics/7793157/replies/19759284 19759632 Lander responded to "After I update on the iMac, the auto back-up locks up the program for hours." 2018-09-16T17:37:58Z 2018-09-16T17:37:58Z Lander http://m.getsatisfaction.com/people/8401950 https://www.gravatar.com/avatar/373c3614c81cbf9d1d40cdd4d430786e?d=identicon&s=55&r=PG lnsb If it doesn't back up to the Quicken Cloud, then how come I just received a "low balance Alert" from Quicken?&nbsp;&nbsp; Wouldn't it have to know how much was in my checking to send a notice like that?&nbsp; 0 http://m.getsatisfaction.com/topics/7793157/replies/19759634 http://m.getsatisfaction.com/topics/7793157/replies/19759284 19759634 RickO responded to "After I update on the iMac, the auto back-up locks up the program for hours." 2018-09-16T17:40:42Z 2018-09-16T17:40:42Z RickO http://m.getsatisfaction.com/people/8400030 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875315/original_medium.jpg ricko_i3b4avxnghg4a Technically, it doesn't back up to the cloud, but rather syncs to the cloud if you have that enabled. To disable cloud sync, see this:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><a href="https://getsatisfaction.com/quickencommunity/topics/faq-how-to-remove-cloud-data-in-quicken-mac-2017-4-6-x?utm_source=notification&amp;utm_medium=email&amp;utm_campaign=me_too&amp;utm_content=topic_link" rel="nofollow">https://getsatisfaction.com/quickencommunity/topics/faq-how-to-remove-cloud-data-in-quicken-mac-2017...</a><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7793157/replies/19759637 http://m.getsatisfaction.com/topics/7793157/replies/19759016 19759637 RickO responded to "After I update on the iMac, the auto back-up locks up the program for hours." 2018-09-16T17:42:31Z 2018-09-16T17:42:31Z RickO http://m.getsatisfaction.com/people/8400030 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875315/original_medium.jpg ricko_i3b4avxnghg4a The Mac team attempts to push out updates monthly and often there's more time than that between updates. If you are seeing them more frequently than that on a consistent basis, I'd suggest calling support to try to track down what's happening.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7793157/replies/19759644 http://m.getsatisfaction.com/topics/7793157/replies/19759284 19759644 Lander responded to "After I update on the iMac, the auto back-up locks up the program for hours." 2018-09-16T17:54:55Z 2018-09-16T17:54:55Z Lander http://m.getsatisfaction.com/people/8401950 https://www.gravatar.com/avatar/373c3614c81cbf9d1d40cdd4d430786e?d=identicon&s=55&r=PG lnsb Thanks for tip!&nbsp;&nbsp; I Turned Off the cloud sync as you described.&nbsp; I will save the instructions and check it again after the next "update" to see if they surreptitiously re-activated it.<br /><br />I have been a Quicken user since the days when you inserted the floppy disc into the front of the Mac... Sure was simple then!&nbsp; 0 http://m.getsatisfaction.com/topics/7793157/replies/19759645 http://m.getsatisfaction.com/topics/7793157/replies/19759016 19759645 Lander responded to "After I update on the iMac, the auto back-up locks up the program for hours." 2018-09-16T17:55:32Z 2018-09-16T17:55:32Z Lander http://m.getsatisfaction.com/people/8401950 https://www.gravatar.com/avatar/373c3614c81cbf9d1d40cdd4d430786e?d=identicon&s=55&r=PG lnsb Thanks!&nbsp; will do.&nbsp; 0 http://m.getsatisfaction.com/topics/7793157/replies/19759653 http://m.getsatisfaction.com/topics/7793157/replies/19759016 19759653 Lander responded to "After I update on the iMac, the auto back-up locks up the program for hours." 2018-09-16T18:04:36Z 2018-09-16T18:04:36Z Lander http://m.getsatisfaction.com/people/8401950 https://www.gravatar.com/avatar/373c3614c81cbf9d1d40cdd4d430786e?d=identicon&s=55&r=PG lnsb Version 5.8.0 (Build 58.24400.100)&nbsp;&nbsp; My computer is running OS X 10.11.6<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7793157/replies/19759728 http://m.getsatisfaction.com/topics/7793157/replies/19759016 19759728 jacobs responded to "After I update on the iMac, the auto back-up locks up the program for hours." 2018-09-16T19:17:58Z 2018-09-16T19:17:58Z jacobs http://m.getsatisfaction.com/people/8342871 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875914/original_medium.jpg jacobs_8027562 Lander, for what it's worth, the most recent release prior to version 5.8 was version 5.7.2, which was released starting July 22. The next release was 5.8.0, on September 6. So if you were seeing update notices in the 6 weeks between releases, perhaps you never got the 5.7.2 release installed correctly for some reason. 0 http://m.getsatisfaction.com/topics/7793157/replies/19761214 http://m.getsatisfaction.com/topics/7793157/replies/19759016 19761214 Lander responded to "After I update on the iMac, the auto back-up locks up the program for hours." 2018-09-17T15:21:25Z 2018-09-17T15:21:25Z Lander http://m.getsatisfaction.com/people/8401950 https://www.gravatar.com/avatar/373c3614c81cbf9d1d40cdd4d430786e?d=identicon&s=55&r=PG lnsb Could have been just that..&nbsp; OK..having changed the back-up preferences per recommendations below, and having installed V8.5.0, I will wait and see how the next "update" behaves... I will also double check to see if the back-up preferences I changed actually stay in place after I "upgrade". &nbsp; If there are issues (hopefully not!) I will re-open this thread, if I can find it... <br /><br />Thank You very much for your help...Much Appreciated!&nbsp; 0 http://m.getsatisfaction.com/topics/7793157/replies/19761215 http://m.getsatisfaction.com/topics/7793157/replies/19759016 19761215 Lander responded to "After I update on the iMac, the auto back-up locks up the program for hours." 2018-09-17T15:22:33Z 2018-09-17T15:22:33Z Lander http://m.getsatisfaction.com/people/8401950 https://www.gravatar.com/avatar/373c3614c81cbf9d1d40cdd4d430786e?d=identicon&s=55&r=PG lnsb ...V5.8.0...&nbsp; I mean... 0