http://m.getsatisfaction.com/topics/7793350 Stop The Surprise Changes to Family Search Without Prior Notice To The User Population 2018-09-17T02:29:26Z 2018-09-16T17:02:43Z 7793350 http://m.getsatisfaction.com/topics/7793350 7793350 Stop The Surprise Changes to Family Search Without Prior Notice To The User Population 2018-09-17T02:29:26Z 2018-09-16T17:02:43Z Earl Garrett Morris http://m.getsatisfaction.com/people/7215692 https://www.gravatar.com/avatar/662ddfa1ff4d915499fd0f60687f64d5?d=identicon&s=55&r=PG earl_garrett_morris I suggest you consider using an advance notice process when planning changes in the Family Search software. In the most recent change the appearance of the Family Search screen for an individual was changed. It looks nice but not sure why you felt a change was needed. When tens of thousands of people are using the software you must realize that these unannounced changes are frustrating, disruptive, and come as a complete surprise because these changes are done without prior notice. In this last change the functionality of Descendancy was changed to the complication of the process. Prior to the change when one was in Descendancy and was navigating between screens the program stayed in the Descendancy mode. Now, when navigating between screens one is taken back to the FS profile page. What were you thinking? Do you have any of the staff people who make these changes that use Descendancy? It appears not or they would not "fix" something that wasn't broken in the first place. If it would be helpful I will come to Salt Lake and talk you through an Engineering Change process that is user friendly when you have an ongoing user population as exists with Family Search. It would be helpful to teach your programmers that they need to have a specified reason for making a change. The change should only be tested after input from a select group of users. That select group should be the "reviewers" of the proposed change to give their input. Then notice should be given to the huge population of FS users to let them know that a change is coming. If you had software competitors that were sensitive to the user population and they followed the protocol I have suggested you would, very soon, have no users. Give me a call or email if you want to visit about this. idea 7 6 6 comment stop changes to family search without advance notice to the user population http://m.getsatisfaction.com/topics/7793350/replies/19759713 http://m.getsatisfaction.com/topics/7793350 19759713 A van Helsdingen responded to "Stop The Surprise Changes to Family Search Without Prior Notice To The User Population" 2018-09-16T19:06:37Z 2018-09-16T19:06:37Z A van Helsdingen http://m.getsatisfaction.com/people/7585665 https://www.gravatar.com/avatar/fa04672c8ae92ba4e9f3c5aee111789d?d=identicon&s=55&r=PG a_van_helsdingen The changes were BETA tested, though I agree with you that communication to users was extremely poor. 0 http://m.getsatisfaction.com/topics/7793350/replies/19759720 http://m.getsatisfaction.com/topics/7793350 19759720 Tom Huber responded to "Stop The Surprise Changes to Family Search Without Prior Notice To The User Population" 2018-09-16T19:10:34Z 2018-09-16T19:10:34Z Tom Huber http://m.getsatisfaction.com/people/4678327 https://www.gravatar.com/avatar/848aa9b2cb156db6981862795f1c0805?d=identicon&s=55&r=PG thomas_nevin_huber While advance announcement are great, how would you do that? <br /><br /> Many users log in only occasionally. They are not regular users so how do you notify them without an email being considered (and reported) as unwanted spam? <br /><br /> Changes are made daily, sometime in the tens and hundreds, to the site. Do you want an email or other notification whenever those changes are made? <br /><br /> Would a change log for the site be useful, similar to the one that is enabled for a person's profile or the FamilySearch wiki? <br /><br /> Do you get notifications about new blog entries? <br /><br /> Users have the option to opt out of virtually all email notifications that is generated by FamilySearch. I'm not sure where the opt out for the inane "campaigns" is located, but there is one. <br /><br /> So what are your notifications set for? <br /><br /> What about sites that FamilySearch uses? The Blog is found at <a href="https://www.familysearch.org/blog/en/" rel="nofollow">https://www.familysearch.org/blog/en/</a> and you can subscribe to the Blog from that page. Unfortunately, the massive change was announced on September 4th, the day of or just before the new profile user interface was rolled into production. Another thread commented that the announcement had been prepared some two weeks prior, but that it was not released until after the decision was made to actually roll the changes into the system. <br /><br /> It would have been nice to release the notification, perhaps even in a press release (I checked the LDS newsroom and there was no announcement or press release for this major change for a person's profile pages.) 0 http://m.getsatisfaction.com/topics/7793350/replies/19759721 http://m.getsatisfaction.com/topics/7793350/replies/19759720 19759721 Tom Huber responded to "Stop The Surprise Changes to Family Search Without Prior Notice To The User Population" 2018-09-16T19:11:21Z 2018-09-16T19:11:21Z Tom Huber http://m.getsatisfaction.com/people/4678327 https://www.gravatar.com/avatar/848aa9b2cb156db6981862795f1c0805?d=identicon&s=55&r=PG thomas_nevin_huber The blog uses the wordpress site, by the way, just as this forum uses the GetSatisfaction site. 0 http://m.getsatisfaction.com/topics/7793350/replies/19759725 http://m.getsatisfaction.com/topics/7793350/replies/19759720 19759725 Tom Huber responded to "Stop The Surprise Changes to Family Search Without Prior Notice To The User Population" 2018-09-16T19:15:48Z 2018-09-16T19:15:48Z Tom Huber http://m.getsatisfaction.com/people/4678327 https://www.gravatar.com/avatar/848aa9b2cb156db6981862795f1c0805?d=identicon&s=55&r=PG thomas_nevin_huber By the way, I am not in disagreement with you over the lack of advanced notice. <br /><br /> FamilySearch, unfortunately, is infamous for not providing adequate documentation or any kind of change log for the site. While most sites do not provide any kind of change log, many provide opportunities to use the 'old' site when make major changes in their user interface. <br /><br /> Find-a-Grave had the option for trying the new page and then after the change was made, switching back to the old, for better than a year. 0 http://m.getsatisfaction.com/topics/7793350/replies/19759790 http://m.getsatisfaction.com/topics/7793350 19759790 Brian Michael Dimter responded to "Stop The Surprise Changes to Family Search Without Prior Notice To The User Population" 2018-09-16T20:07:36Z 2018-09-16T20:07:36Z Brian Michael Dimter http://m.getsatisfaction.com/people/6755138 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11280972/ScreenShot2018-05-31at3.08.17PM_medium.png brian_michael_dimter Earl, as far as I know, descendancy view works the same as it has. When in descendancy view, click the person's name, select "tree" to remain in descendancy view, or "person" to go to the person page. When clicking "Expand" in descendancy view, you remain on descendancy view. 0 http://m.getsatisfaction.com/topics/7793350/replies/19760035 http://m.getsatisfaction.com/topics/7793350 19760035 Golden Hind responded to "Stop The Surprise Changes to Family Search Without Prior Notice To The User Population" 2018-09-16T23:26:40Z 2018-09-16T23:26:40Z Golden Hind http://m.getsatisfaction.com/people/7455692 https://www.gravatar.com/avatar/128dba1433e310854ed93fd3d6b0ea0a?d=identicon&s=55&r=PG evan_wilko They really should have done a beta on this, the engineers didnt think this through properly in my opinion. Theyll say they did, but they didnt ask for the communities opinion, I am a power user, and on this program more then anyone practically and nobody said nothing to me whatsoever. Just dropped on us out of nowhere....I know why they did the vitals the way they did was to get people to stop corrupting data in that area! 0 http://m.getsatisfaction.com/topics/7793350/replies/19760198 http://m.getsatisfaction.com/topics/7793350/replies/19760035 19760198 Tom Huber responded to "Stop The Surprise Changes to Family Search Without Prior Notice To The User Population" 2018-09-17T02:29:26Z 2018-09-17T02:29:26Z Tom Huber http://m.getsatisfaction.com/people/4678327 https://www.gravatar.com/avatar/848aa9b2cb156db6981862795f1c0805?d=identicon&s=55&r=PG thomas_nevin_huber The new interface sat on the beta site and there were numerous discussions about the layout and such before it was rolled into production. I do not remember when it first appeared there, but it was several months in advance of the rollout to production. 0