http://m.getsatisfaction.com/topics/7793357 Sync Salesforce Event to Timeline (From Salesforce to Gainsight) 2018-09-16T17:33:17Z 2018-09-16T17:33:17Z 7793357 http://m.getsatisfaction.com/topics/7793357 7793357 Sync Salesforce Event to Timeline (From Salesforce to Gainsight) 2018-09-16T17:33:17Z 2018-09-16T17:33:17Z Olavo Zapata http://m.getsatisfaction.com/people/8897803 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10991813/photo_medium.jpg olavo_henrique_oliveira_zapata Hello<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I have seen many posts talking about Sync between GS -&gt; Salesforce (Events), but I would like to know if it has something that does the reverse.<br alt="" name="" rel="" target="" title="" type="" value="" />Salesforce (Events) -&gt; GS Timeline<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I ask this because we use a Call monitoring tool that saves the information in the Event object as well.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />We would like to know if you can take this information to the GS timeline or integrate it in other ways to make this kind of control.<br alt="" name="" rel="" target="" title="" type="" value="" /><br />If the community could share how do you control CSM's call capacity&nbsp;as well will be great. (features, reports, softwares).<br /><br alt="" name="" rel="" target="" title="" type="" value="" />Thank you.<br alt="" name="" rel="" target="" title="" type="" value="" /> question 0 2 3 create