http://m.getsatisfaction.com/topics/7793381 Problems downloading Chase credit card transactions 2018-09-20T10:30:52Z 2018-09-16T18:54:37Z 7793381 http://m.getsatisfaction.com/topics/7793381 7793381 Problems downloading Chase credit card transactions 2018-09-20T10:30:52Z 2018-09-16T18:54:37Z Jeffrey Wilens http://m.getsatisfaction.com/people/3660362 https://graph.facebook.com/776068237/picture?type=normal jeffrey_wilens A few weeks ago, I got the alert to change the protocol for downloading transactions from Chase credit cards.&nbsp; I followed the instructions sent by Quicken .&nbsp; The last several weeks it works okay to download from my consumer credit cards, but the business credit cards (accessed with the same user profile) will not download.&nbsp; I have to go to the Chase website and manually download them.<br /><br />Anyone else having these problems.&nbsp; Chase business technical support says they can't do anything.&nbsp; If the consumer accounts download then so should the business ones. problem errors_troubleshooting_olb errors_troubleshooting_olb, windows active 7 5 1 comment http://m.getsatisfaction.com/topics/7793381/replies/19759707 http://m.getsatisfaction.com/topics/7793381 19759707 Quicken Harold responded to "Problems downloading Chase credit card transactions" 2018-09-16T18:57:52Z 2018-09-16T18:57:52Z Quicken Harold http://m.getsatisfaction.com/people/9419664 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11208731/ScreenShot2018-01-09at7.04.25AM_medium.png quicken_harold Hello Jeffrey, appreciate your question.<br /><br />We need some more information in order to assist you:&nbsp;<a href="https://getsatisfaction.com/quickencommunity/topics/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet-rgnt77kgyytf?rfm=1&amp;topic_submit=true" rel="nofollow" title="Link: https://getsatisfaction.com/quickencommunity/topics/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet-rgnt77kgyytf?rfm=1&amp;topic_submit=true">https://getsatisfaction.com/quickencommunity/topics/add-your-quicken-information-to-your-posts-plus-...</a><br /><br />Also, are you connecting to Chase by Express Web Connect/Quicken Connect or Direct Connect?<br /><br />Please let us know so that we can best help you.<br /><br />Respectfully,<br />~ Quicken Harold. 0 http://m.getsatisfaction.com/topics/7793381/replies/19759714 http://m.getsatisfaction.com/topics/7793381 19759714 Jeffrey Wilens responded to "Problems downloading Chase credit card transactions" 2018-09-16T19:06:55Z 2018-09-16T19:06:55Z Jeffrey Wilens http://m.getsatisfaction.com/people/3660362 https://graph.facebook.com/776068237/picture?type=normal jeffrey_wilens Quicken 2016 Deluxe.&nbsp; Express web connect for both consumer and business credit cards with Chase Bank.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7793381/replies/19759788 http://m.getsatisfaction.com/topics/7793381 19759788 Jeffrey Wilens responded to "Problems downloading Chase credit card transactions" 2018-09-16T20:05:28Z 2018-09-16T20:05:28Z Jeffrey Wilens http://m.getsatisfaction.com/people/3660362 https://graph.facebook.com/776068237/picture?type=normal jeffrey_wilens The problem may have to do with how Quicken is handling a business account with sub-accounts.&nbsp; There is a master account number and several individual employee account numbers (one for each card).&nbsp; But they are all accessed under the same profile to sign into Chase.&nbsp; Also, Quicken online support had be deactivate and reactivate.&nbsp; That changed from express web connect to direct connect but then it wanted to download each employee credit card as a separate account which would screw up how I would report that a bill was paid.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7793381/replies/19759830 http://m.getsatisfaction.com/topics/7793381 19759830 Jeffrey Wilens responded to "Problems downloading Chase credit card transactions" 2018-09-16T20:45:28Z 2018-09-16T20:45:28Z Jeffrey Wilens http://m.getsatisfaction.com/people/3660362 https://graph.facebook.com/776068237/picture?type=normal jeffrey_wilens More information about spending one hour with Quicken support and also time with Chase business card support.&nbsp; Here are the facts.&nbsp; Until about 3-4 weeks, ago I was able to download all of my business cards' transactions into Quicken at the same time as I did the consumer credit card account.&nbsp; The consumer account still come through but the business accounts no longer will download.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I think I have pinned down the problem.&nbsp; Either Quicken or Chase (they both deny it) have made some change to the handling of sub accounts (aka employee credit cards).&nbsp; For example, business owner has a credit card number and there are three sub-accounts for three employee cards.&nbsp; In the past they all came through together into a single account on Quicken called business card or whatever).&nbsp; Now, the sub-accounts won't download anymore unless you create a separate account for each sub-account which makes quite a mess since all the same historical transactions were saved under the main account.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />One solution is to go the Chase's website and manually import the transactions for a date range as QFX file.&nbsp; Then all the transactions including sub-accounts will go into the preexisting Chase business account in Quicken. <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7793381/replies/19763403 http://m.getsatisfaction.com/topics/7793381/replies/19763282 19763403 splasher responded to "Problems downloading Chase credit card transactions" 2018-09-19T12:20:19Z 2018-09-19T12:20:19Z splasher http://m.getsatisfaction.com/people/2941081 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10943428/sherlock_puppy_avatar_medium.jpg oldsplasher <b>WARNING:&nbsp; The above is a bogus spam post.&nbsp; The links/phone # will take you to a group falsely stating they are official Quicken support, they are NOT.&nbsp; Don't be fooled.<br /><br />Real Quicken Support can be reached at <a href="https://www.quicken.com/support#contact-support" rel="nofollow" title="Link: https://www.quicken.com/support#contact-support">https://www.quicken.com/support#contact-support</a><br /></b> 0 http://m.getsatisfaction.com/topics/7793381/replies/19765331 http://m.getsatisfaction.com/topics/7793381 19765331 Quicken Alex responded to "Problems downloading Chase credit card transactions" 2018-09-20T10:30:52Z 2018-09-20T10:30:52Z Quicken Alex http://m.getsatisfaction.com/people/9794510 https://www.gravatar.com/avatar/24fc9b60619641073d0376de84345aa8?d=identicon&s=55&r=PG quicken_alex_5n2bax8ccskma <b alt="" name="" rel="" target="" title="" type="" value="">Dear Quicken user, I read your post and i think you should be contact our Quicken technician for instant help. You can call our Quicken toll-free number for instant help call at +1 (805) 900-7815 our Quicken technician will be help you further.</b><br alt="" name="" rel="" target="" title="" type="" value="" /><b alt="" name="" rel="" target="" title="" type="" value="">Thank You!</b><br alt="" name="" rel="" target="" title="" type="" value="" /> 0