http://m.getsatisfaction.com/topics/7796884 Information About High Disk Activity of Trend Micro Anti Malware Solution Platform 2018-11-09T15:39:53Z 2018-09-25T22:36:45Z 7796884 http://m.getsatisfaction.com/topics/7796884 7796884 Information About High Disk Activity of Trend Micro Anti Malware Solution Platform 2018-11-09T15:39:53Z 2018-09-25T22:36:45Z TM_X http://m.getsatisfaction.com/people/9489150 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11213664/download_medium.png josephine_hipolito Hi,<br />&nbsp;<br />We have been receiving a number of reported cases of slow computer performance and high disk activity of Trend Micro Anti Malware Solution Platform. This happens due to either of the following:&nbsp;<br /><br /><ol><li>Conflicting programs are installed on the computer&nbsp;</li><li>Computer is possibly infected by malware&nbsp;</li><li>Environment issue (e.g. outdated operating system, device specifications, etc.)</li><li>Corrupted Trend Micro components</li></ol><br />To solve this, please follow the instructions in this link:<br /><br /><b><a href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/1101714.aspx?cm_mmc=Community-_-ReplyManual-_-AllProducts-_-All" rel="nofollow" target="_blank" title="Link: https://esupport.trendmicro.com/en-us/home/pages/technical-support/1101714.aspx?cm_mmc=Community-_-ReplyManual-_-AllProducts-_-All">Slow PC performance due to high CPU or memory usage of CoreServiceShell.exe</a></b><br />&nbsp;<br />Please note that following the troubleshooting steps requires time and effort. If you need support members to help you with the steps, we recommend that you contact support here:&nbsp;<br /><br /><b><a href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/home.aspx?cm_mmc=Community-_-ReplyManual-_-AllProducts-_-All" rel="nofollow" title="Link: https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/home.aspx?cm_mmc=Community-_-ReplyManual-_-AllProducts-_-All">Contact Trend Micro Support</a></b><br /><br />CPU usage usually returns to normal after removing the root causes stated in the article above. But if there are no conflicting software, no malware infection, Trend Micro Security has been freshly installed or reinstalled, then we need to find other root cause/s which may be unique to your (or some) computer setup.&nbsp;<br /><br />Thanks,&nbsp;<br />Trend Micro Community update 32 15 2 comment http://m.getsatisfaction.com/topics/7796884/replies/19774491 http://m.getsatisfaction.com/topics/7796884 19774491 blueocult responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-09-25T23:17:06Z 2018-09-25T23:17:06Z blueocult http://m.getsatisfaction.com/people/9798487 https://www.gravatar.com/avatar/139a69d4046ea9e655183c27485f9fe5?d=identicon&s=55&r=PG blueocult <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://en.community.trendmicro.com/tm_en/topics/anti-malware-high-cpu-usage" rel="nofollow" target="_blank">Anti Malware high cpu usage</a>.</em><br /><br /> I am totally confused by the way you are handling this issue. To me it looks like a high percentage of your users suffer from this issue. You have them jumping through hoops to fix it themselves. This is how software companies run their bushiness these days. you want our money and then you expect us to fix your software bugs. YOU NEED TO FIX THIS NOT US. Conflict with other software you fix it. Reload the program, No you push software patch to us.<br />Remnants of your old programs, REWRITE YOUR UNINSTALL PROGRAM.I am getting tired of your software. YOU will become as Norton on my list of never using your product.&nbsp;&nbsp; 3 http://m.getsatisfaction.com/topics/7796884/replies/19774508 http://m.getsatisfaction.com/topics/7796884 19774508 rossflynn56 responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-09-25T23:33:32Z 2018-09-25T23:33:32Z rossflynn56 http://m.getsatisfaction.com/people/9712697 https://www.gravatar.com/avatar/716133f46dedf046c6c174a743ae46d9?d=identicon&s=55&r=PG rossflynn56 <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://en.community.trendmicro.com/tm_en/topics/high-cpu-usage-with-the-anti-malware-solution-platform" rel="nofollow" target="_blank">High CPU usage with the anti-malware solution platform</a>.</em><br /><br /> I have started getting the high CPU usage for a few weeks now, with the anti-malware solution platform jumping between 3% up to 70% regularly, and sometimes higher. I have deleted all the conflicting programmes that are suggested and that I can find but no difference. No viruses or malware have been detected by Trend, and I have not added any new programmes. So why is it suggested to do a complete reinstall? 0 http://m.getsatisfaction.com/topics/7796884/replies/19775022 http://m.getsatisfaction.com/topics/7796884/replies/19774508 19775022 erza responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-09-26T08:10:36Z 2018-09-26T08:10:36Z erza http://m.getsatisfaction.com/people/8315663 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10855521/erza_medium.png erza Hi&nbsp;<a alt="" href="https://en.community.trendmicro.com/tm_en/people/rossflynn56" name="" rel="nofollow" target="" title="" type="" value="">rossflynn56</a>,<br /><br />Good question.&nbsp;<br /><br />I'd say generally if a program does not have any tool to fix or repair itself, reinstalling is the best way to reset the installation. It is possible that during the first time of installation, it wasn't as complete or successful as it's supposed to be. There might be broken packages, a dll failed to register, a module that did not successfully update, etc.<br /><br />I can say the same thing for Trend Micro Security. So if the performance is not improved by removing conflicting software or malware and your device meets the requirement, then it could be a corrupted component. There are available hotfixes for some components but to reduce the effort of identifying which component is corrupted, the fastest way to fix it is reinstall.<br /><br />^erza&nbsp; 2 http://m.getsatisfaction.com/topics/7796884/replies/19781443 http://m.getsatisfaction.com/topics/7796884 19781443 todd responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-09-30T22:01:45Z 2018-09-30T22:01:45Z todd http://m.getsatisfaction.com/people/9803652 https://www.gravatar.com/avatar/c0b97af87d40e24077d88455851065f1?d=identicon&s=55&r=PG todd_b8utla35idksf <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://en.community.trendmicro.com/tm_en/topics/cpu-utilization-of-trend-micro-process-rises-untill-windows-explorer-freezes-at-random-intervals" rel="nofollow" target="_blank">CPU Utilization of trend micro process rises untill windows explorer freezes, at ...</a>.</em><br /><br /> I would like to know how to generate or export logs, or where they are located.<br alt="" name="" rel="" target="" title="" type="" value="" />I have had issues where the computer freezes, sometimes while not carrying out any activity other than viewing video stream in chrome. <br alt="" name="" rel="" target="" title="" type="" value="" />This is a fairly new issue, in the last 3mo. A little bit after I installed windows 10 ver 1803 with the core memory isolation enabled.<br alt="" name="" rel="" target="" title="" type="" value="" />Trend micro version: 12.0.1226<br />The component versions almost all show a release date of 05/09/2018<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7796884/replies/19781462 http://m.getsatisfaction.com/topics/7796884/replies/19781443 19781462 TM_X responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-09-30T22:38:57Z 2018-09-30T22:38:57Z TM_X http://m.getsatisfaction.com/people/9489150 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11213664/download_medium.png josephine_hipolito Hi <a href="https://console.getsatisfaction.com/manage/102939/users/9803652" rel="nofollow" target="_blank">todd</a>,&nbsp;<br /><br />Please refer to this thread for more details about this issue. The solution and possible root causes are also posted above. Debug logs may also help us check into this, in case the root causes mentioned do not cause the issue. The link below shows how to generate debug logs but I highly suggest you contact our support for assistance:&nbsp;<br /><br /><b><a href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/1059154.aspx?cm_mmc=Community-_-ReplyManual-_-AllProducts-_-All" rel="nofollow" title="Link: https://esupport.trendmicro.com/en-us/home/pages/technical-support/1059154.aspx?cm_mmc=Community-_-ReplyManual-_-AllProducts-_-All">Generating debug logs for Trend Micro Security</a><br /></b><br />^X 1 http://m.getsatisfaction.com/topics/7796884/replies/19784754 http://m.getsatisfaction.com/topics/7796884 19784754 cburdman responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-10-02T21:24:59Z 2018-10-02T21:24:59Z cburdman http://m.getsatisfaction.com/people/8485382 https://www.gravatar.com/avatar/f00a284790853df41976e170939ae3ef?d=identicon&s=55&r=PG cburdman <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://en.community.trendmicro.com/tm_en/topics/computer-very-slow" rel="nofollow" target="_blank">Computer very Slow</a>.</em><br /><br /> I am not satisfied with my internet security. It has slowed down my computer to unacceptable conditions. Your Trend Micro Anti-Malware solutions is taking 100% of my disk space. Either refund my money or tell me what I can do to solve this horrific condition!!! 1 very unhappy http://m.getsatisfaction.com/topics/7796884/replies/19785245 http://m.getsatisfaction.com/topics/7796884 19785245 Tom Emmelot responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-10-03T06:37:43Z 2018-10-03T06:37:43Z Tom Emmelot http://m.getsatisfaction.com/people/3296549 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8626769/TOM_medium.jpg tom_emmelot Hi<a alt="" href="https://en.community.trendmicro.com/tm_en/people/cburdman" name="" rel="nofollow" target="" title="" type="" value=""> cburdman</a> <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Update to the latest version of TM!<br alt="" name="" rel="" target="" title="" type="" value="" /><b alt="" name="" rel="" target="" title="" type="" value=""><a alt="" href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/1059569.aspx?cm_mmc=Community-_-SCSPost-_-AllProducts-_-All&amp;_ga=2.170435488.160322383.1538044289-592055786.1538044289" name="" rel="nofollow" target="" title="Link httpsesupporttrendmicrocomen-ushomepagestechnical-support1059569aspxcm_mmcCommunity-_-SCSPost-_-AllProducts-_-All" type="" value="">Upgrading Trend Micro Security software to the latest version</a></b><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Kind regards,<br alt="" name="" rel="" target="" title="" type="" value="" />Tom<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 1 http://m.getsatisfaction.com/topics/7796884/replies/19788506 http://m.getsatisfaction.com/topics/7796884 19788506 jgoucher3950 responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-10-04T21:07:34Z 2018-10-04T21:07:34Z jgoucher3950 http://m.getsatisfaction.com/people/9729900 https://www.gravatar.com/avatar/9f66e27abf6111db337a0d92ed198444?d=identicon&s=55&r=PG jgoucher3950 <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://en.community.trendmicro.com/tm_en/topics/using-windows-10-after-every-windows-update-trend-micro-file-mbg-db-begins-to-max-out-the-disk-usage" rel="nofollow" target="_blank">Using Windows 10: After every windows update, Trend Micro file MBG.db begins to m...</a>.</em><br /><br /> Although I do find other questions for the same topic/problem, I am not satisfied with the answers/solutions.&nbsp; I find myself having to Uninstall, run remnant file remover, followed by folder permission.&nbsp; Then, after a restart, reinstall Trend Micro.&nbsp; Someone at Trend Micro has to find out what it is about every Windows Update that causes the program to go crazy.&nbsp; The file being accessed is only 50MB in size.&nbsp; I have&nbsp;purchased&nbsp;10 licenses for a 2 year time period.&nbsp; This is getting very time-consuming.&nbsp; (I seem to have to do it every Tuesday evening, so I can work from remote (use my home PC and connect to work) the next day.<br /><br />Although secondary in terms of importance, I cannot watch any Amazon, Hulu, or Netflix on my desktop due to the slowness of the system.&nbsp; (I have an&nbsp;Intel M2 512GB drive.&nbsp; So, it would be even worse on a regular&nbsp;SATA drive. 0 http://m.getsatisfaction.com/topics/7796884/replies/19788519 http://m.getsatisfaction.com/topics/7796884/replies/19788506 19788519 TM_X responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-10-04T21:12:25Z 2018-10-04T21:12:25Z TM_X http://m.getsatisfaction.com/people/9489150 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11213664/download_medium.png josephine_hipolito Hi&nbsp;<a href="https://console.getsatisfaction.com/manage/102939/users/9729900" rel="nofollow" target="_blank" title="Link https//consolegetsatisfactioncom/manage/102939/users/9729900">jgoucher3950</a>,&nbsp;<br /><br />Apologies for the inconvenience. Are you able to follow the steps below?<br /><ol><li>Disable the Trend Micro program (instructions <a href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/1058376.aspx?cm_mmc=Community-_-ReplyManual-_-AllProducts-_-All" rel="nofollow" target="_blank">here</a>).</li><li>Download the hotfix <a href="https://tinyurl.com/yc2o52zs" rel="nofollow" target="_blank">here</a> and run it.&nbsp;</li></ol>Please observe and let us know how it goes.&nbsp;<br /><br />By the way, I highly suggest you <a href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/1059036.aspx?cm_mmc=Community-_-ReplyManual-_-AllProducts-_-All" rel="nofollow">upgrade to the latest version</a> of the program first. If you encounter issues after that, apply the fix above.&nbsp;<br /><br />^X 1 http://m.getsatisfaction.com/topics/7796884/replies/19807693 http://m.getsatisfaction.com/topics/7796884 19807693 ian.bridger responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-10-16T21:21:53Z 2018-10-16T21:21:53Z ian.bridger http://m.getsatisfaction.com/people/9821312 https://www.gravatar.com/avatar/90431ba4fd06bc6c208294420ad572e1?d=identicon&s=55&r=PG ianbridger <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://en.community.trendmicro.com/tm_en/topics/slower-computer-after-recent-update" rel="nofollow" target="_blank">slower computer after recent update.</a>.</em><br /><br /> I received an automatic upgrade notice a couple of days ago. Since restarting to instruction it seems that my computer has slowed down. Just wondering if anyone else has noticed this effect? 0 http://m.getsatisfaction.com/topics/7796884/replies/19807702 http://m.getsatisfaction.com/topics/7796884/replies/19807693 19807702 TM_X responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-10-16T21:24:04Z 2018-10-16T21:24:04Z TM_X http://m.getsatisfaction.com/people/9489150 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11213664/download_medium.png josephine_hipolito Hi&nbsp;<a href="https://console.getsatisfaction.com/manage/102939/users/9821312" rel="nofollow" target="_blank">ian.bridger</a>,&nbsp;<br /><br />Can you please take a screenshot of your Task Manager showing the processes? Any info about your computer will help us check this too (e.g. operating system, etc.).<br /><br />^X 0 http://m.getsatisfaction.com/topics/7796884/replies/19807817 http://m.getsatisfaction.com/topics/7796884 19807817 rossflynn56 responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-10-16T22:36:18Z 2018-10-16T22:36:18Z rossflynn56 http://m.getsatisfaction.com/people/9712697 https://www.gravatar.com/avatar/716133f46dedf046c6c174a743ae46d9?d=identicon&s=55&r=PG rossflynn56 I think I have solved the problem now. I uninstalled Password manager, which I did not use.<br alt="" name="" rel="" target="" title="" type="" value="" />CPU usage is down to zero % when web pages are not open, memory is down too.<br alt="" name="" rel="" target="" title="" type="" value="" />It has been 3 days now and problem with high usage has not recurred.<img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1757075/RackMultipart20181016-25622-ok8ari-CPU_screenshot_Oct_v15_no_pword_manager_inline.jpg?1539729372" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1757075RackMultipart20181016-25622-ok8ari-CPU_screenshot_Oct_v15_no_pword_manager_inlinejpg1539729372" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7796884/replies/19808385 http://m.getsatisfaction.com/topics/7796884/replies/19781443 19808385 fisher.annemarie responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-10-17T08:01:19Z 2018-10-17T08:01:19Z fisher.annemarie http://m.getsatisfaction.com/people/9821863 https://www.gravatar.com/avatar/3c82b28977706a1d026b5dd142002073?d=identicon&s=55&r=PG fisherannemarie I just dealt with Jessica on the Trend troubleshooting app.&nbsp; SHe took remote control of my computer, and then advised me that Trend was NOT the problem, as it was EXPECTED to use 70% of CPU???????<br /><br />Can this be accurate?&nbsp; If so, can any other users recommend a less resource hungry software solution? 0 http://m.getsatisfaction.com/topics/7796884/replies/19808416 http://m.getsatisfaction.com/topics/7796884/replies/19781443 19808416 Tom Emmelot responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-10-17T08:39:45Z 2018-10-17T08:39:45Z Tom Emmelot http://m.getsatisfaction.com/people/3296549 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8626769/TOM_medium.jpg tom_emmelot Hi <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />No is not normal!!! So are you updated to 2019 version when this happened?<br alt="" name="" rel="" target="" title="" type="" value="" />If so uninstall by using this:<br alt="" name="" rel="" target="" title="" type="" value="" />Click windows and R, <br />then type SupportTool, <br />click C uninstall, <br />then click 5, <br />then click 1 uninstall software.<br alt="" name="" rel="" target="" title="" type="" value="" />reboot,<br />Do a regclean<br />Then do a new install.<br />Reboot.<br alt="" name="" rel="" target="" title="" type="" value="" />And normal is less than 1% after a while, can be up to 100% sometimes, but this is for few seconds!<br />Hope this helps.<br /><br />Kind regards,<br />Tom<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7796884/replies/19809997 http://m.getsatisfaction.com/topics/7796884/replies/19781443 19809997 fisher.annemarie responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-10-17T21:54:50Z 2018-10-17T21:54:50Z fisher.annemarie http://m.getsatisfaction.com/people/9821863 https://www.gravatar.com/avatar/3c82b28977706a1d026b5dd142002073?d=identicon&s=55&r=PG fisherannemarie Thanks for the response, Tom, but I had already done all that before I contacted Trend via the troubleshooting app. It was their staff member telling me that 70% was normal that has pushed me over the edge. <br /><br />Uninstalling the password manager, as suggested by Ross below seems to have improved the situation somewhat, but is annoying, since, unlike him, I WAS using it.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7796884/replies/19810554 http://m.getsatisfaction.com/topics/7796884/replies/19807817 19810554 TM_Shaun responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-10-18T06:17:08Z 2018-10-18T06:17:08Z TM_Shaun http://m.getsatisfaction.com/people/9819383 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11334847/TMICON_medium.png shaun_galura Hi <a href="https://console.getsatisfaction.com/manage/102939/users/9712697" rel="nofollow" target="_blank" title="Link https//consolegetsatisfactioncom/manage/102939/users/9712697">rossflyn56</a>,<br /><br />Great job! If ever you encountered the similar problem in the future please consider&nbsp;<a href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/1059569.aspx?cm_mmc=Community-_-SCSPost-_-AllProducts-_-All&amp;_ga=2.170435488.160322383.1538044289-592055786.1538044289" rel="nofollow" title="Link: https://esupport.trendmicro.com/en-us/home/pages/technical-support/1059569.aspx?cm_mmc=Community-_-SCSPost-_-AllProducts-_-All&amp;_ga=2.170435488.160322383.1538044289-592055786.1538044289">Upgrading Trend Micro Security software to the latest version</a>.<br /><br />Cheers,<br />Shaun 0 http://m.getsatisfaction.com/topics/7796884/replies/19810583 http://m.getsatisfaction.com/topics/7796884/replies/19781443 19810583 Tom Emmelot responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-10-18T06:46:02Z 2018-10-18T06:46:02Z Tom Emmelot http://m.getsatisfaction.com/people/3296549 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8626769/TOM_medium.jpg tom_emmelot Hi <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Maybe you have software running that make TM active all the time <br alt="" name="" rel="" target="" title="" type="" value="" /><img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1757338/RackMultipart20181018-79433-1rh118w-2018-10-18_08_34_30-_inline.png?1539844603" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1757338RackMultipart20181018-79433-1rh118w-2018-10-18_08_34_30-_inlinepng1539844603" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />You can see that if TM is high in CPU use there is also a other program on that moment high in CPU use, this way you can find out the program that is doing it.<br alt="" name="" rel="" target="" title="" type="" value="" />Are you sure no conflicting program is running from this list?<br alt="" name="" rel="" target="" title="" type="" value="" />Programs to remove before installing Trend Micro Security<br alt="" name="" rel="" target="" title="" type="" value="" /><a href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/1061023.aspx" rel="nofollow" title="Link: https://esupport.trendmicro.com/en-us/home/pages/technical-support/1061023.aspx">https://esupport.trendmicro.com/en-us/home/pages/technical-support/1061023.aspx</a><br alt="" name="" rel="" target="" title="" type="" value="" />Did you try the hotfix from TM_X underneath?<br />Hope you can solve it this way.<br /><br />Kind regards,<br />Tom<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 1 http://m.getsatisfaction.com/topics/7796884/replies/19812271 http://m.getsatisfaction.com/topics/7796884/replies/19781443 19812271 fisher.annemarie responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-10-18T22:47:02Z 2018-10-18T22:47:02Z fisher.annemarie http://m.getsatisfaction.com/people/9821863 https://www.gravatar.com/avatar/3c82b28977706a1d026b5dd142002073?d=identicon&s=55&r=PG fisherannemarie Hi Tom.&nbsp; I did check for conflicting software before uninstalling, reg cleaning and re-installing.&nbsp; There did not seem to be any other program using high CPM.&nbsp; Uninstalling the password manager seems to have fixed the issue (thankyou Ross), so I can only assume that it was the culprit, although I still don't know why.<br />I haven't tried the hotfix.&nbsp; What does it do? Might it make it possible to reinstall password manager?&nbsp; And why oh why am I only offered help by a volunteer?? (NOT a dig at you, Tom, I appreciate your help, but Trend's direct customer support has been WOEFUL). 1 http://m.getsatisfaction.com/topics/7796884/replies/19812519 http://m.getsatisfaction.com/topics/7796884/replies/19781443 19812519 TM_Pat responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-10-19T02:19:51Z 2018-10-19T02:19:51Z TM_Pat http://m.getsatisfaction.com/people/8988518 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11035374/%7B9DF116F3-55AF-41AC-BCC2-D1ECE6D2CECB%7D_medium.png mapatricia_castro Hi&nbsp;<a href="https://console.getsatisfaction.com/manage/102939/users/9821863" rel="nofollow" target="_blank">fisher.annemarie</a>,<br /><br />We're sorry to hear about this experience. We will endorse this concern our Senior Engineers for thorough troubleshooting about this matter. We have sent you an email for more details about it.<br /><br />Regards,<br />Pat 0 http://m.getsatisfaction.com/topics/7796884/replies/19812537 http://m.getsatisfaction.com/topics/7796884/replies/19781443 19812537 rossflynn56 responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-10-19T02:38:27Z 2018-10-19T02:38:27Z rossflynn56 http://m.getsatisfaction.com/people/9712697 https://www.gravatar.com/avatar/716133f46dedf046c6c174a743ae46d9?d=identicon&s=55&r=PG rossflynn56 <a alt="" href="https://en.community.trendmicro.com/tm_en/people/fisherannemarie" rel="nofollow" target="" title="" type="" value="">fisher.annemarie</a> Glad I was of assistance. I had 4 months of grief with this, always being told it was conflicting software, and do a reinstall (I gave up on reinstall suggestions after 4 times not fixing the problem.) And to be honest, the Password Manager does not get highly rated on review sites anyway. After 1 week, I am still at zero % CPU when idle, fingers crossed it stays like this. Hopefully others users like us may find this solution useful too. Maybe Trend will now address this issue after being made aware of it.<br /><br alt="" name="" rel="" target="" title="" type="" value="" /> 1 http://m.getsatisfaction.com/topics/7796884/replies/19812578 http://m.getsatisfaction.com/topics/7796884/replies/19807817 19812578 rossflynn56 responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-10-19T03:02:20Z 2018-10-19T03:02:20Z rossflynn56 http://m.getsatisfaction.com/people/9712697 https://www.gravatar.com/avatar/716133f46dedf046c6c174a743ae46d9?d=identicon&s=55&r=PG rossflynn56 <p alt="" name="" rel="" target="" title="" type="" value="">"If ever you encountered the similar problem in the future" ????? Thanks Trend, but this suggestion NEVER NEVER fixed the problem. I upgraded to the latest version 15, and still had the same problems. I uninstalled and reinstalled on 4 occasions. I had one of your reps take control of my PC and work through it. All with no resolution to the high CPU. Instead of asking customers to fix your problems, I suggest that you take a look at the hordes of complaints about this issue, in this community page and other forums. If the other lady here, and I, fixed it by uninstalling Password Manager, do you think that some fault may be with your product, and not everybody else's PC? Something for your highly paid engineers to look at.</p><p alt="" name="" rel="" target="" title="" type="" value="">By the way, when will you be sorting the toolbar for Firefox's new update?</p> 1 http://m.getsatisfaction.com/topics/7796884/replies/19812788 http://m.getsatisfaction.com/topics/7796884/replies/19807817 19812788 Tom Emmelot responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-10-19T07:39:32Z 2018-10-19T07:39:32Z Tom Emmelot http://m.getsatisfaction.com/people/3296549 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8626769/TOM_medium.jpg tom_emmelot Hi <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />In Netherlands (Dutch version of TM) the password manager is not a part of TM, i dont use it, only test it on English version for Beta testing.<br alt="" name="" rel="" target="" title="" type="" value="" />The toolbar has&nbsp; a fix.<br alt="" name="" rel="" target="" title="" type="" value="" /><b alt="" name="" rel="" target="" title="" type="" value=""><a alt="" href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/1120975.aspx?cm_mmc=Community-_-SCSPost-_-AllProducts-_-All&amp;_ga=2.17538874.247337548.1539537911-380038956.1539537911" name="" rel="nofollow" target="" title="Link httpsesupporttrendmicrocomen-ushomepagestechnical-support1120975aspxcm_mmcCommunity-_-SCSPost-_-AllProducts-_-All" type="" value="">[Hotfix] "Trend Micro Toolbar could not be verified..." error message appears on your Mozilla Firefox settings<br /><br /></a></b>Kind regards,<br />Tom<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7796884/replies/19812812 http://m.getsatisfaction.com/topics/7796884/replies/19807817 19812812 rossflynn56 responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-10-19T07:53:56Z 2018-10-19T07:53:56Z rossflynn56 http://m.getsatisfaction.com/people/9712697 https://www.gravatar.com/avatar/716133f46dedf046c6c174a743ae46d9?d=identicon&s=55&r=PG rossflynn56 Thanks Tom, I will look there 1 http://m.getsatisfaction.com/topics/7796884/replies/19815291 http://m.getsatisfaction.com/topics/7796884 19815291 jerry.markota responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-10-20T17:22:43Z 2018-10-20T17:22:43Z jerry.markota http://m.getsatisfaction.com/people/9769275 https://www.gravatar.com/avatar/87d35f2adc3ee54db26501f3ff7d09e0?d=identicon&s=55&r=PG jerrymarkota <br alt="" name="" rel="" target="" title="" type="" value="" />I have the high disk usage on the latest version of Trend.&nbsp; It started after the last Microsoft update.&nbsp; I have a Trend tech helping my on their chat feature (case # 125739).&nbsp; It says since Trend is only tacking about 10% of my CPU it is not an issue.&nbsp; The problem is disk usage -- Trend is writing about 2 MB every few second to my disk slowing my computer down way too much.&nbsp; He is telling me the disk usage is normal, lol.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I have attached an image of the disk usage.<br alt="" name="" rel="" target="" title="" type="" value="" /><img alt="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1757805/RackMultipart20181020-5208-j8m4lo-trend-issue_inline.jpg?1540056145" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1757805RackMultipart20181020-5208-j8m4lo-trend-issue_inlinejpg1540056145" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7796884/replies/19815315 http://m.getsatisfaction.com/topics/7796884/replies/19815291 19815315 jerry.markota responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-10-20T17:37:12Z 2018-10-20T17:37:12Z jerry.markota http://m.getsatisfaction.com/people/9769275 https://www.gravatar.com/avatar/87d35f2adc3ee54db26501f3ff7d09e0?d=identicon&s=55&r=PG jerrymarkota As a follow up.&nbsp; I just checked my wife's laptop and she has the exact same issue.&nbsp; In the mean time I have been talking to this tech online for almost an hour with no progress made.&nbsp; What a joke for customer service.&nbsp; This is no way to run a software business. 0 http://m.getsatisfaction.com/topics/7796884/replies/19815329 http://m.getsatisfaction.com/topics/7796884/replies/19815291 19815329 jerry.markota responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-10-20T17:48:10Z 2018-10-20T17:48:10Z jerry.markota http://m.getsatisfaction.com/people/9769275 https://www.gravatar.com/avatar/87d35f2adc3ee54db26501f3ff7d09e0?d=identicon&s=55&r=PG jerrymarkota <br alt="" name="" rel="" target="" title="" type="" value="" />Here is a quote from the Trend tech:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />As Ive previously mentioned, based on the tasks using your computer right now its not consuming too much disk space. For a real time scan to work it should consume less than 3 MB.<br /><br />Trend did not do this the weeks before the latest MS update.&nbsp; But is doing it now.&nbsp; There is something broken and they do not want to admit it.<br /><br />When I tried to close the chat window a message appeared stating "Closing the chat window will prevent you from getting help. Are you sure you want to close the window?"&nbsp;&nbsp; Are they serious -- after wasting an hour with their tech to tell me the now constant high disk usage is normal.&nbsp; I have to find a new virus protection solution. 0 http://m.getsatisfaction.com/topics/7796884/replies/19815396 http://m.getsatisfaction.com/topics/7796884/replies/19788506 19815396 jerry.markota responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-10-20T18:52:18Z 2018-10-20T18:52:18Z jerry.markota http://m.getsatisfaction.com/people/9769275 https://www.gravatar.com/avatar/87d35f2adc3ee54db26501f3ff7d09e0?d=identicon&s=55&r=PG jerrymarkota For me, upgrading to the latest version appears to have addressed the issue for now.&nbsp; I am sure that in the near future another Microsoft Update will cause the same thing to happen again.&nbsp; I look forward to the day Trend actually fixes this issue that has been happening for a number of years now. 0 http://m.getsatisfaction.com/topics/7796884/replies/19816005 http://m.getsatisfaction.com/topics/7796884/replies/19807817 19816005 TM_Shaun responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-10-21T11:44:20Z 2018-10-21T11:44:20Z TM_Shaun http://m.getsatisfaction.com/people/9819383 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11334847/TMICON_medium.png shaun_galura Hi <a href="https://console.getsatisfaction.com/manage/102939/users/9712697" rel="nofollow" target="_blank" title="Link https//consolegetsatisfactioncom/manage/102939/users/9712697">rossflynn56</a>,<br /><br />We will endorse your case to our Senior Engineers. We've sent you an email for more details.<br /><br />Regards,<br />Shaun 0 http://m.getsatisfaction.com/topics/7796884/replies/19823696 http://m.getsatisfaction.com/topics/7796884/replies/19815291 19823696 TM_X responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-10-24T21:12:03Z 2018-10-24T21:12:03Z TM_X http://m.getsatisfaction.com/people/9489150 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11213664/download_medium.png josephine_hipolito Hi&nbsp;<a href="https://console.getsatisfaction.com/manage/102939/users/9769275" rel="nofollow" target="_blank">jerry.markota</a>,&nbsp;<br /><br />We've released a hotfix to solve this issue. You may find it here:&nbsp;<br /><br /><a href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/1101714.aspx?cm_mmc=Community-_-ReplyManual-_-AllProducts-_-All" rel="nofollow" title="Link: https://esupport.trendmicro.com/en-us/home/pages/technical-support/1101714.aspx?cm_mmc=Community-_-ReplyManual-_-AllProducts-_-All"><b>Slow PC performance due to high CPU or memory usage of CoreServiceShell.exe</b></a><br /><br />Let me know how it goes.&nbsp;<br /><br />^X 0 http://m.getsatisfaction.com/topics/7796884/replies/19849952 http://m.getsatisfaction.com/topics/7796884/replies/19781443 19849952 emaclex responded to "Information About High Disk Activity of Trend Micro Anti Malware Solution Platform" 2018-11-09T15:20:00Z 2018-11-09T15:20:00Z emaclex http://m.getsatisfaction.com/people/9847440 https://www.gravatar.com/avatar/14bc0c80fcbcfa33aa5e4c0870b1e301?d=identicon&s=55&r=PG emaclex Uninstalling Password Manager isn't the only culprit. I have been fighting this for months. I finally Uninstalled TM and reset windows. Worked great. No more issues for 2 months. The minute I reinstalled TM .... (because I had forgotten to turn off my auto renew so if I paid for it again I might as well use it)... back to 100% disk usage.<br />I have tried all of the various fixes over the past several months... nothing! 0