http://m.getsatisfaction.com/topics/7797885 time out 2018-10-23T21:49:13Z 2018-09-28T02:02:08Z 7797885 http://m.getsatisfaction.com/topics/7797885 7797885 time out 2018-10-23T21:49:13Z 2018-09-28T02:02:08Z Peter http://m.getsatisfaction.com/people/8251866 https://www.gravatar.com/avatar/6f80e3b302fc1a64364f22c9188892f2?d=identicon&s=55&r=PG peter_7936646 These system now times out very quickly, this has changed in the last few days. It previously was 2 hours or more.<br /><br />How can this be extended, this is now very frustrating problem complete 121 29 12 comment http://m.getsatisfaction.com/topics/7797885/replies/19778350 http://m.getsatisfaction.com/topics/7797885 19778350 Rav responded to "time out" 2018-09-28T02:07:12Z 2018-09-28T02:07:12Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Peter,<br alt="" name="" rel="" target="" title="" type="" value="" />Are you referring to being timed out while working in your <b alt="" name="" rel="" target="" title="" type="" value="">FILE</b> itself?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />The launch page will timeout after a period of time however there should not be any interruptions when you're in the file itself unless there is any interruption in the internet connection. 1 http://m.getsatisfaction.com/topics/7797885/replies/19778356 http://m.getsatisfaction.com/topics/7797885 19778356 Jenni responded to "time out" 2018-09-28T02:19:56Z 2018-09-28T02:19:56Z Jenni http://m.getsatisfaction.com/people/9781955 https://www.gravatar.com/avatar/a9cc79d3212305f1e508ec7e5dd8b308?d=identicon&s=55&r=PG jenni_9hcisj2xmtkuo I am also getting a time out and you have to log in all over again. It's been happening since Tuesday 25th. Even when you are in a file. 0 http://m.getsatisfaction.com/topics/7797885/replies/19778395 http://m.getsatisfaction.com/topics/7797885/replies/19778356 19778395 Rav responded to "time out" 2018-09-28T03:30:13Z 2018-09-28T03:30:13Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Jenni,<br />Are you connected via Wi-Fi? Is there any difference if you connect directly via ethernet cable?<br /><br />What is your internet speed like?&nbsp;<br /><br />Would be good to rule out any network connectivity aspects that might be contributing to this. 0 http://m.getsatisfaction.com/topics/7797885/replies/19778396 http://m.getsatisfaction.com/topics/7797885/replies/19778356 19778396 Jenni responded to "time out" 2018-09-28T03:31:23Z 2018-09-28T03:31:23Z Jenni http://m.getsatisfaction.com/people/9781955 https://www.gravatar.com/avatar/a9cc79d3212305f1e508ec7e5dd8b308?d=identicon&s=55&r=PG jenni_9hcisj2xmtkuo I'm connected directly with ethernet 0 http://m.getsatisfaction.com/topics/7797885/replies/19778453 http://m.getsatisfaction.com/topics/7797885/replies/19778356 19778453 Donna Pinnell responded to "time out" 2018-09-28T04:26:11Z 2018-09-28T04:26:11Z Donna Pinnell http://m.getsatisfaction.com/people/7172568 https://www.gravatar.com/avatar/ac1cdcd3065ae784d074c267f3eba96b?d=identicon&s=55&r=PG donna_pinnell I'm also connected directly with internet on NBN. My co worker was having this same problem yesterday, but I was fine. Now I'm having it also.&nbsp; The page goes black and the error message reads Session has timed out<br /><br />This is not a message we have ever seen before. We've cleared caches, dumped cookies, checked we have the latest browser version, made sure our OS is up to date, etc.&nbsp; It can time out if you switch screens for less than a minute to check the information you wanted to type into the Reckon file.&nbsp; I work in the Reckon system all day, and the file has never timed out before. 0 http://m.getsatisfaction.com/topics/7797885/replies/19778463 http://m.getsatisfaction.com/topics/7797885/replies/19778356 19778463 Peter responded to "time out" 2018-09-28T04:34:32Z 2018-09-28T04:34:32Z Peter http://m.getsatisfaction.com/people/8251866 https://www.gravatar.com/avatar/6f80e3b302fc1a64364f22c9188892f2?d=identicon&s=55&r=PG peter_7936646 Hi, Connected via cable, all our users are having the same issue at different times. A window appears saying you have been timed out of the file 0 http://m.getsatisfaction.com/topics/7797885/replies/19778470 http://m.getsatisfaction.com/topics/7797885 19778470 Roslyn responded to "time out" 2018-09-28T04:41:19Z 2018-09-28T04:41:19Z Roslyn http://m.getsatisfaction.com/people/9745732 https://www.gravatar.com/avatar/e3f4a74c723512ace4f7530d28c42ebc?d=identicon&s=55&r=PG roslyn_iqkef8bp0f6dm I am also having the same issue this week.&nbsp; I did not have this problem of timing out before this week.&nbsp; It is very annoying.&nbsp; I am connected to NBN and have had my IT guy have a look at the internet and it is definitely NOT causing the program to time out.&nbsp;&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />Is there anyway this can be (1) extended; or (2) delete the time out period all together.<br alt="" name="" rel="" target="" title="" type="" value="" />Thanks<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7797885/replies/19778491 http://m.getsatisfaction.com/topics/7797885 19778491 Rav responded to "time out" 2018-09-28T05:11:30Z 2018-09-28T05:11:30Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Let me clarify.<br alt="" name="" rel="" target="" title="" type="" value="" />Are you all receiving this below error message?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1754058/RackMultipart20180928-116065-1xejt5e-RackMultipart20180712-119399-1rx2dib-Gateway_inline_inline.png?1538111356" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1754058RackMultipart20180928-116065-1xejt5e-RackMultipart20180712-119399-1rx2dib-Gateway_inline_inlinepng1538111356" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />If yes <b alt="" name="" rel="" target="" title="" type="" value="">AND</b> you're using Google Chrome as your browser, please do the following -<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />There is a setting in Chrome which allows&nbsp;tabs to get automatically discarded from memory when the system memory is low. Discarded tabs are still visible on the tab strip at the top but the key difference is, they get reloaded/refreshed when clicked on.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Copy and paste this into the address bar in your Chrome browser:<br alt="" name="" rel="" target="" title="" type="" value="" />chrome://flags/#automatic-tab-discarding<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Disable this feature and relaunch the browser as prompted.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Go into Reckon Accounts Hosted, and see if the problem is solved or persists.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Please be aware since this is a Chrome browser setting and not unique to Reckon Accounts Hosted, any changes made here will affect the browser itself ie. all websites.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7797885/replies/19778499 http://m.getsatisfaction.com/topics/7797885 19778499 Donna Pinnell responded to "time out" 2018-09-28T05:23:53Z 2018-09-28T05:23:53Z Donna Pinnell http://m.getsatisfaction.com/people/7172568 https://www.gravatar.com/avatar/ac1cdcd3065ae784d074c267f3eba96b?d=identicon&s=55&r=PG donna_pinnell No, I am using Chrome and not getting this message. I am getting same box, but the message says&nbsp;&nbsp;Session has timed out&nbsp; with an X to close the box, same as your picture. 0 http://m.getsatisfaction.com/topics/7797885/replies/19778523 http://m.getsatisfaction.com/topics/7797885 19778523 Peter responded to "time out" 2018-09-28T05:58:32Z 2018-09-28T05:58:32Z Peter http://m.getsatisfaction.com/people/8251866 https://www.gravatar.com/avatar/6f80e3b302fc1a64364f22c9188892f2?d=identicon&s=55&r=PG peter_7936646 No, same details as Donna, Chrome and session timed out<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7797885/replies/19781334 http://m.getsatisfaction.com/topics/7797885 19781334 Ray responded to "time out" 2018-09-30T19:06:40Z 2018-09-30T19:06:40Z Ray http://m.getsatisfaction.com/people/8081780 https://www.gravatar.com/avatar/55e01960663e47fff6b65b3c32310561?d=identicon&s=55&r=PG r_russell Mine is also timing out, sometimes in a matter of minutes. Same message as above, only started a week ago. At times I can get back in by closing the message box and clicking login, other times I have to go right through the login procedure with password. 0 http://m.getsatisfaction.com/topics/7797885/replies/19783166 http://m.getsatisfaction.com/topics/7797885 19783166 Jenni responded to "time out" 2018-10-01T21:58:36Z 2018-10-01T21:58:36Z Jenni http://m.getsatisfaction.com/people/9781955 https://www.gravatar.com/avatar/a9cc79d3212305f1e508ec7e5dd8b308?d=identicon&s=55&r=PG jenni_9hcisj2xmtkuo I get the same message as Donna, Error: Session has timed out. I don't even bother logging in now until I need to use Reckon because I'll only need to do it anyway. Extremely frustrating when you leave the screen for a couple of minutes, then have to log back in again.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7797885/replies/19783293 http://m.getsatisfaction.com/topics/7797885 19783293 Rav responded to "time out" 2018-10-02T00:04:37Z 2018-10-02T00:04:37Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh I've been doing some testing on this and can't seem to replicate this error.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Can you please attach a screenshot of the error message and the URL listed on your browser at the time of the error if it occurs again <b alt="" name="" rel="" target="" title="" type="" value="">BELOW THIS POST.</b> 0 http://m.getsatisfaction.com/topics/7797885/replies/19783334 http://m.getsatisfaction.com/topics/7797885 19783334 Roslyn responded to "time out" 2018-10-02T00:53:46Z 2018-10-02T00:53:46Z Roslyn http://m.getsatisfaction.com/people/9745732 https://www.gravatar.com/avatar/e3f4a74c723512ace4f7530d28c42ebc?d=identicon&s=55&r=PG roslyn_iqkef8bp0f6dm Hi Rav, I tried what you suggested above but still having the logging out problem.&nbsp; It just logged out in 30 mins.&nbsp; I can't work out how to do a screen shot of the message.&nbsp; I have tried Ctrl+Alt+PrtScn but it will not paste into this message box.&nbsp; The screen is black and there is a message box "Session has timed out" in the middle of the screen.&nbsp; This has only started happening recently.&nbsp; Another annoying issue with Reckon Hosted ...<br alt="" name="" rel="" target="" title="" type="" value="" />Thanks for your help.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7797885/replies/19783401 http://m.getsatisfaction.com/topics/7797885 19783401 Donna Pinnell responded to "time out" 2018-10-02T01:58:19Z 2018-10-02T01:58:19Z Donna Pinnell http://m.getsatisfaction.com/people/7172568 https://www.gravatar.com/avatar/ac1cdcd3065ae784d074c267f3eba96b?d=identicon&s=55&r=PG donna_pinnell The error message is shown as below (it just happened again!):<img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1754566/RackMultipart20181002-28529-6cwqdo-Timeout_inline.jpg?1538445475" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1754566RackMultipart20181002-28529-6cwqdo-Timeout_inlinejpg1538445475" type="" value="" /> 3 http://m.getsatisfaction.com/topics/7797885/replies/19783404 http://m.getsatisfaction.com/topics/7797885/replies/19783401 19783404 Rav responded to "time out" 2018-10-02T02:00:22Z 2018-10-02T02:00:22Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Donna,<br />Prior to receiving the above error message, were you actively using Reckon Accounts Hosted?<br /><br />If not, roughly how long was the duration of time between your last use and the time of receiving this message? 0 http://m.getsatisfaction.com/topics/7797885/replies/19783431 http://m.getsatisfaction.com/topics/7797885/replies/19783401 19783431 Donna Pinnell responded to "time out" 2018-10-02T02:38:17Z 2018-10-02T02:38:17Z Donna Pinnell http://m.getsatisfaction.com/people/7172568 https://www.gravatar.com/avatar/ac1cdcd3065ae784d074c267f3eba96b?d=identicon&s=55&r=PG donna_pinnell I use Accounts actively all day.&nbsp; I had answered the phone, then taken a message outside to someone, switched to Excel to write up the message, then back to Accounts so maybe 5 minutes? 0 http://m.getsatisfaction.com/topics/7797885/replies/19783434 http://m.getsatisfaction.com/topics/7797885/replies/19783401 19783434 Donna Pinnell responded to "time out" 2018-10-02T02:39:25Z 2018-10-02T02:39:25Z Donna Pinnell http://m.getsatisfaction.com/people/7172568 https://www.gravatar.com/avatar/ac1cdcd3065ae784d074c267f3eba96b?d=identicon&s=55&r=PG donna_pinnell And I just got back from being away for lunch for 45 minutes, but I wasn't timed out and am still not. 0 http://m.getsatisfaction.com/topics/7797885/replies/19783447 http://m.getsatisfaction.com/topics/7797885/replies/19783401 19783447 Peter responded to "time out" 2018-10-02T02:56:35Z 2018-10-02T02:56:35Z Peter http://m.getsatisfaction.com/people/8251866 https://www.gravatar.com/avatar/6f80e3b302fc1a64364f22c9188892f2?d=identicon&s=55&r=PG peter_7936646 I have just got the same screen as Donna, this time 45 mins from last using accounts 0 http://m.getsatisfaction.com/topics/7797885/replies/19783448 http://m.getsatisfaction.com/topics/7797885/replies/19783401 19783448 Peter responded to "time out" 2018-10-02T02:58:24Z 2018-10-02T02:58:24Z Peter http://m.getsatisfaction.com/people/8251866 https://www.gravatar.com/avatar/6f80e3b302fc1a64364f22c9188892f2?d=identicon&s=55&r=PG peter_7936646 Also this time no password was required to get back in, just run through the various login screens 0 http://m.getsatisfaction.com/topics/7797885/replies/19783455 http://m.getsatisfaction.com/topics/7797885/replies/19783401 19783455 Ray responded to "time out" 2018-10-02T03:08:03Z 2018-10-02T03:08:03Z Ray http://m.getsatisfaction.com/people/8081780 https://www.gravatar.com/avatar/55e01960663e47fff6b65b3c32310561?d=identicon&s=55&r=PG r_russell My system also logs out after 5-6 minutes, sometimes. Other times it could be .5 hr, or 1.5hrs. Sometimes I need to log in through all stages, including password, other times just delete that "time out" box and log straight back in to the screen I was last using. 0 http://m.getsatisfaction.com/topics/7797885/replies/19783476 http://m.getsatisfaction.com/topics/7797885/replies/19783401 19783476 Roslyn responded to "time out" 2018-10-02T03:28:41Z 2018-10-02T03:28:41Z Roslyn http://m.getsatisfaction.com/people/9745732 https://www.gravatar.com/avatar/e3f4a74c723512ace4f7530d28c42ebc?d=identicon&s=55&r=PG roslyn_iqkef8bp0f6dm That is the same screen that I get 0 http://m.getsatisfaction.com/topics/7797885/replies/19783580 http://m.getsatisfaction.com/topics/7797885/replies/19783401 19783580 Jenni responded to "time out" 2018-10-02T05:55:47Z 2018-10-02T05:55:47Z Jenni http://m.getsatisfaction.com/people/9781955 https://www.gravatar.com/avatar/a9cc79d3212305f1e508ec7e5dd8b308?d=identicon&s=55&r=PG jenni_9hcisj2xmtkuo I just got the exact same screen as Donna, this time I was away from the page for less than 2 minutes. Had to login all over again! 0 http://m.getsatisfaction.com/topics/7797885/replies/19783582 http://m.getsatisfaction.com/topics/7797885/replies/19783401 19783582 Peter responded to "time out" 2018-10-02T05:59:01Z 2018-10-02T05:59:01Z Peter http://m.getsatisfaction.com/people/8251866 https://www.gravatar.com/avatar/6f80e3b302fc1a64364f22c9188892f2?d=identicon&s=55&r=PG peter_7936646 I think it is getting worse 15 minutes this time 0 http://m.getsatisfaction.com/topics/7797885/replies/19783585 http://m.getsatisfaction.com/topics/7797885/replies/19783401 19783585 Roslyn responded to "time out" 2018-10-02T06:06:46Z 2018-10-02T06:06:46Z Roslyn http://m.getsatisfaction.com/people/9745732 https://www.gravatar.com/avatar/e3f4a74c723512ace4f7530d28c42ebc?d=identicon&s=55&r=PG roslyn_iqkef8bp0f6dm I agree, it is getting worse ... far more frequent!! 0 http://m.getsatisfaction.com/topics/7797885/replies/19783595 http://m.getsatisfaction.com/topics/7797885/replies/19783401 19783595 Rav responded to "time out" 2018-10-02T06:25:39Z 2018-10-02T06:25:39Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh To confirm, this message is not appearing if you're actually <b alt="" name="" rel="" target="" title="" type="" value="">ACTIVELY</b> working within Hosted itself ie. entering transactions, creating/sending invoices etc in Reckon Accounts Hosted.. it appears after leaving Hosted for a period of time (sporadic times based on your reports) and then coming back to it. Would that be correct?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />How long would you say this has been happening for? ie. when did you first notice this occurring.. a coupe of weeks, months, longer? 0 http://m.getsatisfaction.com/topics/7797885/replies/19783597 http://m.getsatisfaction.com/topics/7797885/replies/19783401 19783597 Donna Pinnell responded to "time out" 2018-10-02T06:28:52Z 2018-10-02T06:28:52Z Donna Pinnell http://m.getsatisfaction.com/people/7172568 https://www.gravatar.com/avatar/ac1cdcd3065ae784d074c267f3eba96b?d=identicon&s=55&r=PG donna_pinnell First instance for coworker was last Wednesday, and it has been consistent for her since then. My first instance was last Friday. We are accessing the same database at the same time, but are not being logged out at the same times.&nbsp; It is sporadic with each user. 0 http://m.getsatisfaction.com/topics/7797885/replies/19783603 http://m.getsatisfaction.com/topics/7797885/replies/19783401 19783603 Peter responded to "time out" 2018-10-02T06:36:37Z 2018-10-02T06:36:37Z Peter http://m.getsatisfaction.com/people/8251866 https://www.gravatar.com/avatar/6f80e3b302fc1a64364f22c9188892f2?d=identicon&s=55&r=PG peter_7936646 it has only been happening to us since Tuesday or Wednesday of last week. Happens only when idle, 15 mins plus 0 http://m.getsatisfaction.com/topics/7797885/replies/19783611 http://m.getsatisfaction.com/topics/7797885/replies/19783401 19783611 Peter responded to "time out" 2018-10-02T07:08:32Z 2018-10-02T07:08:32Z Peter http://m.getsatisfaction.com/people/8251866 https://www.gravatar.com/avatar/6f80e3b302fc1a64364f22c9188892f2?d=identicon&s=55&r=PG peter_7936646 and now it has timed me out again, had to reset everything as it advised i was still logged it when i tried to login again.<br /><br />getting very frustrating 0 http://m.getsatisfaction.com/topics/7797885/replies/19784896 http://m.getsatisfaction.com/topics/7797885/replies/19783401 19784896 Roslyn responded to "time out" 2018-10-02T23:27:44Z 2018-10-02T23:27:44Z Roslyn http://m.getsatisfaction.com/people/9745732 https://www.gravatar.com/avatar/e3f4a74c723512ace4f7530d28c42ebc?d=identicon&s=55&r=PG roslyn_iqkef8bp0f6dm I first noticed it occurring a week or two ago.&nbsp; Yes, it only happens when left sitting idle for a short period.&nbsp; Sometimes only a matter of 10 minutes or so, other times a little longer.&nbsp;<br />I have to go through the whole log in process (which is lengthy) including passwords each time this happens to me. 0