http://m.getsatisfaction.com/topics/7798066 Custom hold music bug or possible feature request - ring central to ring central 2018-12-07T21:38:09Z 2018-09-28T14:54:11Z 7798066 http://m.getsatisfaction.com/topics/7798066 7798066 Custom hold music bug or possible feature request - ring central to ring central 2018-12-07T21:38:09Z 2018-09-28T14:54:11Z Tino Lazaroff http://m.getsatisfaction.com/people/9803605 https://www.gravatar.com/avatar/263bb6ade318481a21741e1fbeb68d9d?d=identicon&s=55&r=PG tino_lazaroff Seems if a if a ring central to ring central call is made, the caller's custom hold music will not play back for the recipient if they put the person on hold, it will play back the hold music of the person that was called (the recipient of the call). This behavior is different when a ring central caller calls an outside contact. Then the custom hold music will play for the recipient of the call.<br /><br />Not sure if there can be a feature added that will keep the behavior the same for a ring central to ring central call.&nbsp; Tech support says this is normal behavior but I think its a little odd.&nbsp; question affected_by_jira affected_by_jira complete 4 2 1 comment http://m.getsatisfaction.com/topics/7798066/replies/19779597 http://m.getsatisfaction.com/topics/7798066 19779597 Saadet - Community Support responded to "Custom hold music bug or possible feature request - ring central to ring central" 2018-09-28T19:47:00Z 2018-09-28T19:47:00Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hi Tino,<br /><br />I just tested this myself and could not replicate what you're experiencing. Could you provide more details? Can you share with me the extension number that has the custom Hold Music on it? 0 http://m.getsatisfaction.com/topics/7798066/replies/19894000 http://m.getsatisfaction.com/topics/7798066/replies/19779597 19894000 Tino Lazaroff responded to "Custom hold music bug or possible feature request - ring central to ring central" 2018-12-07T20:03:18Z 2018-12-07T20:03:18Z Tino Lazaroff http://m.getsatisfaction.com/people/9803605 https://www.gravatar.com/avatar/263bb6ade318481a21741e1fbeb68d9d?d=identicon&s=55&r=PG tino_lazaroff sorry for the delay. We tested and replicated with a tech that was on call with me and a co-worker. If you wish, I can set up and we can test.<br /><br />Basically its an internal issue only.<br /><br />-So lets say I have custom hold music (Classical) and a co-worker has music (Jazz). If I call my co-worker and put them on hold, it will play their music (Jazz) and not mine.&nbsp; I can help set this up if you need. 0 http://m.getsatisfaction.com/topics/7798066/replies/19894069 http://m.getsatisfaction.com/topics/7798066/replies/19779597 19894069 Saadet - Community Support responded to "Custom hold music bug or possible feature request - ring central to ring central" 2018-12-07T20:48:01Z 2018-12-07T20:48:01Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Tino! No worries. I checked with Support and this is a known issue that we are working on fixing.<br /><br />If anyone else experiences this issue, please open a case and include JIRA&nbsp;CNV-12234 0 http://m.getsatisfaction.com/topics/7798066/replies/19894131 http://m.getsatisfaction.com/topics/7798066/replies/19779597 19894131 Tino Lazaroff responded to "Custom hold music bug or possible feature request - ring central to ring central" 2018-12-07T21:38:09Z 2018-12-07T21:38:09Z Tino Lazaroff http://m.getsatisfaction.com/people/9803605 https://www.gravatar.com/avatar/263bb6ade318481a21741e1fbeb68d9d?d=identicon&s=55&r=PG tino_lazaroff Ok great and will do :)&nbsp; 1