http://m.getsatisfaction.com/topics/7798619 Group physiotherapy packages option 2018-10-16T21:34:01Z 2018-09-30T10:23:04Z 7798619 http://m.getsatisfaction.com/topics/7798619 7798619 Group physiotherapy packages option 2018-10-16T21:34:01Z 2018-09-30T10:23:04Z kara http://m.getsatisfaction.com/people/9804958 https://graph.facebook.com/v2.0/10156043498227106/picture?type=normal kara_hxjczyrmwuvuh I would love the option for package purchasing through frontdesk. We offer x10 and x5 sessions and would like to be able to easily record attendance and package usage... idea active 12 10 2 comment http://m.getsatisfaction.com/topics/7798619/replies/19781792 http://m.getsatisfaction.com/topics/7798619 19781792 Peter Cent Nat Ther Clinic responded to "Group physiotherapy packages option" 2018-10-01T06:14:18Z 2018-10-01T06:14:18Z Peter Cent Nat Ther Clinic http://m.getsatisfaction.com/people/7955778 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10719317/CentenaryNaturalTherapiessmalllogo-usethisone_medium.jpg peter_cent_nat_ther_clinic <br alt="" name="" rel="" target="" title="" type="" value="" />Good luck! We were trying to get Smartsoft to do this for our packages at least 8 years ago, and were told that it was not a priority. Came very close to switching to another Practice Management System that is far more user-friendly in this regard.&nbsp;:) 1 http://m.getsatisfaction.com/topics/7798619/replies/19782042 http://m.getsatisfaction.com/topics/7798619 19782042 kara responded to "Group physiotherapy packages option" 2018-10-01T10:37:20Z 2018-10-01T10:37:20Z kara http://m.getsatisfaction.com/people/9804958 https://graph.facebook.com/v2.0/10156043498227106/picture?type=normal kara_hxjczyrmwuvuh I have to run two programs. It really sucks. It was impossible to keep track of admin management and I did a 10 week audit last year estimating that I lost approx 10000k over the year as attendance was not recorded properly from packages. That's the only reason it's worthwhile running two programs! Im sure front desk could do a better job though if they put their minds to it! ;) 1 http://m.getsatisfaction.com/topics/7798619/replies/19783251 http://m.getsatisfaction.com/topics/7798619 19783251 Timothy responded to "Group physiotherapy packages option" 2018-10-01T23:24:52Z 2018-10-01T23:24:52Z Timothy http://m.getsatisfaction.com/people/7410868 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481383/FullSizeRender2_medium.jpg tim_7104970 Hi Kara. I would be happy to step you through using unallocated credits, treatment plans and the treatment plan report to assist you in this scenario. If you'd like to arrange this, please open a support case at <a alt="" href="http://www.smartsoft.com.au/support" name="" rel="nofollow" target="" title="Link httpwwwsmartsoftcomausupport" type="" value="">www.smartsoft.com.au/support</a> and request for me to give you a call back. <br alt="" name="" rel="" target="" title="" type="" value="" /> 1 http://m.getsatisfaction.com/topics/7798619/replies/19783263 http://m.getsatisfaction.com/topics/7798619 19783263 kara responded to "Group physiotherapy packages option" 2018-10-01T23:39:43Z 2018-10-01T23:39:43Z kara http://m.getsatisfaction.com/people/9804958 https://graph.facebook.com/v2.0/10156043498227106/picture?type=normal kara_hxjczyrmwuvuh Hi Timothy thanks for the offer. I understand how the treatment plans work - it's still relying on admin to allocate the funds - so too much risk of error. We need the sessions to be automatically deducted and clients to view packages online. Use by dates.. Ideally purchase online as well... just to name a few. ;) 3 http://m.getsatisfaction.com/topics/7798619/replies/19784926 http://m.getsatisfaction.com/topics/7798619 19784926 Vicki responded to "Group physiotherapy packages option" 2018-10-02T23:48:50Z 2018-10-02T23:48:50Z Vicki http://m.getsatisfaction.com/people/9634233 https://www.gravatar.com/avatar/611be03d5f43579f6cb5f06b3261fc14?d=identicon&s=55&r=PG vicki_3o7bwcsrhm1bk Hi Timothy, we have always wanted to use a group package for our PIlates and exercise classes so would also really like a function that records payment and attendance.&nbsp; I have always wondered if the bar code system would work to bill attendance and then use unallocated credit to receipt attendance?&nbsp; Hope this makes sense.<br alt="" name="" rel="" target="" title="" type="" value="" /> 2 http://m.getsatisfaction.com/topics/7798619/replies/19787522 http://m.getsatisfaction.com/topics/7798619 19787522 Travis Bateman responded to "Group physiotherapy packages option" 2018-10-04T11:44:32Z 2018-10-04T11:44:32Z Travis Bateman http://m.getsatisfaction.com/people/8262613 https://graph.facebook.com/v2.0/864288797049218/picture?type=normal travis_bateman This is a big one for us as well.&nbsp; We played with using the unallocated credit / treatment plan option as well but suffered similar issues with regards to admin error and billing.&nbsp; In the end, it started costing us revenue&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />So we ended up using Mindbody to manage classes (and the online payment features are nice).&nbsp; <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Running 2 databases is less than ideal but at least we don't loose revenue.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />This is the single biggest feature that would be on our wishlist from Frontdesk.&nbsp; &nbsp;&nbsp; 3 http://m.getsatisfaction.com/topics/7798619/replies/19787526 http://m.getsatisfaction.com/topics/7798619/replies/19787522 19787526 kara responded to "Group physiotherapy packages option" 2018-10-04T11:49:09Z 2018-10-04T11:49:09Z kara http://m.getsatisfaction.com/people/9804958 https://graph.facebook.com/v2.0/10156043498227106/picture?type=normal kara_hxjczyrmwuvuh This is right - surely it wouldn't be that hard?! Well it must be a bit tricky. It's so annoying having two lots of client notes and mind body isnt ideal in terms of third party payments and reciepts etc. I'm sure people will be happy to pay for this extra feature as well. The key for me is up front payments and auto allocation! 1 http://m.getsatisfaction.com/topics/7798619/replies/19787543 http://m.getsatisfaction.com/topics/7798619/replies/19787522 19787543 Travis Bateman responded to "Group physiotherapy packages option" 2018-10-04T12:12:12Z 2018-10-04T12:12:12Z Travis Bateman http://m.getsatisfaction.com/people/8262613 https://graph.facebook.com/v2.0/864288797049218/picture?type=normal travis_bateman We often say that surely it can't be that hard, but I agree, It could be harder than we think.&nbsp; We looked at all the different PMS options before going down the two database option and none of them do it well.&nbsp; So if it was easy to do, surely someone would be doing it.&nbsp; <br /><br />I think it would be a real winner for Smartsoft if they got it right.&nbsp; Everyone I speak to is crying out for it. 3 http://m.getsatisfaction.com/topics/7798619/replies/19787581 http://m.getsatisfaction.com/topics/7798619/replies/19787522 19787581 Tony Taddeo responded to "Group physiotherapy packages option" 2018-10-04T12:45:27Z 2018-10-04T12:45:27Z Tony Taddeo http://m.getsatisfaction.com/people/6850589 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10317710/image_medium.jpg tony_6545450 Some of this issues involved are related to producing a tax invoice for the original package purchased and then additional invoices when patients wish to claim the individual visits in the package on their health fund. Note that you can't legally issue an invoice for a consultation you are yet to provide and that invoices can't be generated from the one payment for the package and the individual visits unless the system is creating fake invoices.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />We agree that the use of packaged visits is becoming more common throughout the allied health industry and that we need to develop new functionality to make this process easier. Thank you for the constructive discussion on this matter. We have changed this suggestion to planned. <br /><br />Realistically, with our current development schedule, look out for something in early 2019.<br /><br />Kind regards<br />Tony 1 http://m.getsatisfaction.com/topics/7798619/replies/19803031 http://m.getsatisfaction.com/topics/7798619/replies/19787522 19803031 kara responded to "Group physiotherapy packages option" 2018-10-14T09:49:37Z 2018-10-14T09:49:37Z kara http://m.getsatisfaction.com/people/9804958 https://graph.facebook.com/v2.0/10156043498227106/picture?type=normal kara_hxjczyrmwuvuh Tony this is really exciting. I would love to be involved if you would like to hear from a business owners perspective. I really appreciate your reply. Currently the program I use provides a receipt for payment with no item numbers on it so there is proof of purchase. Then once the sessions are used an invoice is generated with itemised usage. Feel free to contact me on my email <a href="mailto:karacassells@yahoo.com.au" rel="nofollow">karacassells@yahoo.com.au</a> if you have any interest in further discussion! This will make me one happy front desk user ;) 0 http://m.getsatisfaction.com/topics/7798619/replies/19803923 http://m.getsatisfaction.com/topics/7798619/replies/19787522 19803923 Timothy responded to "Group physiotherapy packages option" 2018-10-15T00:45:58Z 2018-10-15T00:45:58Z Timothy http://m.getsatisfaction.com/people/7410868 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481383/FullSizeRender2_medium.jpg tim_7104970 Hi Kara. Please feel free to open a support case at <a href="http://www.smartsoft.com.au/support" rel="nofollow" title="Link: http://www.smartsoft.com.au/support">www.smartsoft.com.au/support</a> mentioning this post and we can arrange a time to discuss this further :) 0 http://m.getsatisfaction.com/topics/7798619/replies/19807716 http://m.getsatisfaction.com/topics/7798619/replies/19787522 19807716 In Stride Health Clinic responded to "Group physiotherapy packages option" 2018-10-16T21:34:01Z 2018-10-16T21:34:01Z In Stride Health Clinic http://m.getsatisfaction.com/people/8224187 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10819499/logo_medium.png in_stride_health_clinic Love these ideas - can you also add gift vouchers for group payments as well.&nbsp; We have many clients purchasing for existing or new clients.&nbsp; Some even do the payments from overseas and interstate via our website and over the phone.&nbsp; It would be great to include on the online options.&nbsp; Also it would be great to do payments through the online system.&nbsp; We too have two programs running for payments on invoicing of group classes and then having to manually allocate into front desk. Very time consuming and human error or missing the emails to allocate gets embarrassing when you are still chasing payments from clients.&nbsp; Sharon 0