http://m.getsatisfaction.com/topics/7800079 All options are grayed out with incoming calls on my PC desktop app except Answer and Ignore. 2018-10-12T16:08:26Z 2018-10-03T20:05:35Z 7800079 http://m.getsatisfaction.com/topics/7800079 7800079 All options are grayed out with incoming calls on my PC desktop app except Answer and Ignore. 2018-10-12T16:08:26Z 2018-10-03T20:05:35Z Riddle http://m.getsatisfaction.com/people/8690468 https://www.gravatar.com/avatar/1dc927db3f8549fb7e855d35fabcc219?d=identicon&s=55&r=PG riddle_9664touo2orus Why are the call options grayed out on incoming calls except for Answer and ignore? I can no longer send calls direct to VM. question awaiting_customer_response awaiting_customer_response active 10 3 1 comment http://m.getsatisfaction.com/topics/7800079/replies/19789606 http://m.getsatisfaction.com/topics/7800079 19789606 Saadet - Community Support responded to "All options are grayed out with incoming calls on my PC desktop app except Answer and Ignore." 2018-10-05T14:24:40Z 2018-10-05T14:24:40Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hi Riddle,<br /><br />Do you have a screen shot that you could share? 0 http://m.getsatisfaction.com/topics/7800079/replies/19793528 http://m.getsatisfaction.com/topics/7800079 19793528 Riddle responded to "All options are grayed out with incoming calls on my PC desktop app except Answer and Ignore." 2018-10-08T15:35:28Z 2018-10-08T15:35:28Z Riddle http://m.getsatisfaction.com/people/8690468 https://www.gravatar.com/avatar/1dc927db3f8549fb7e855d35fabcc219?d=identicon&s=55&r=PG riddle_9664touo2orus <img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1755619/RackMultipart20181008-64573-ixamfs-RC_voicemail_inline.PNG?1539012923" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7800079/replies/19793535 http://m.getsatisfaction.com/topics/7800079 19793535 Saadet - Community Support responded to "All options are grayed out with incoming calls on my PC desktop app except Answer and Ignore." 2018-10-08T15:38:23Z 2018-10-08T15:38:23Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Thank, Riddle.<br /><br />And is this on the RC Phone (softphone) or RC (Glip) app? What version are you on? 0 http://m.getsatisfaction.com/topics/7800079/replies/19793546 http://m.getsatisfaction.com/topics/7800079 19793546 Riddle responded to "All options are grayed out with incoming calls on my PC desktop app except Answer and Ignore." 2018-10-08T15:41:12Z 2018-10-08T15:41:12Z Riddle http://m.getsatisfaction.com/people/8690468 https://www.gravatar.com/avatar/1dc927db3f8549fb7e855d35fabcc219?d=identicon&s=55&r=PG riddle_9664touo2orus The RC phone desktop app for PC version&nbsp;10.2.1.31914.&nbsp; Not all calls display this way. 0 http://m.getsatisfaction.com/topics/7800079/replies/19793556 http://m.getsatisfaction.com/topics/7800079 19793556 Riddle responded to "All options are grayed out with incoming calls on my PC desktop app except Answer and Ignore." 2018-10-08T15:44:21Z 2018-10-08T15:44:21Z Riddle http://m.getsatisfaction.com/people/8690468 https://www.gravatar.com/avatar/1dc927db3f8549fb7e855d35fabcc219?d=identicon&s=55&r=PG riddle_9664touo2orus I am also receiving&nbsp;quite a few blank voicemails. Where the slider moves slowly as if there is a recorded message but there is just silence. Not sure if this is related or not, but it started at the same time. I do still get actual recorded voicemails. 0 http://m.getsatisfaction.com/topics/7800079/replies/19794011 http://m.getsatisfaction.com/topics/7800079 19794011 Saadet - Community Support responded to "All options are grayed out with incoming calls on my PC desktop app except Answer and Ignore." 2018-10-08T19:52:05Z 2018-10-08T19:52:05Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hmmm...this blank screen only happens sometimes? Have you seen anything common with those calls? I would see if an uninstall/reinstall fixes the issue or not. I'm wondering if it's simply stuck. 0 http://m.getsatisfaction.com/topics/7800079/replies/19801133 http://m.getsatisfaction.com/topics/7800079 19801133 Frederick Delacruz responded to "All options are grayed out with incoming calls on my PC desktop app except Answer and Ignore." 2018-10-12T15:32:17Z 2018-10-12T15:32:17Z Frederick Delacruz http://m.getsatisfaction.com/people/9274132 https://www.gravatar.com/avatar/93b2533dd5794ae41ab64a0cba687010?d=identicon&s=55&r=PG frederick_delacruz I am having the same issue with one of my users.&nbsp; Has this been resolved? 0 http://m.getsatisfaction.com/topics/7800079/replies/19801144 http://m.getsatisfaction.com/topics/7800079/replies/19801133 19801144 Saadet - Community Support responded to "All options are grayed out with incoming calls on my PC desktop app except Answer and Ignore." 2018-10-12T15:39:55Z 2018-10-12T15:39:55Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hi Frederick, could you provide more details about what's going on? Is this happening all of the time? Does the extension have a full <b><u><a href="https://success.ringcentral.com/articles/RC_Knowledge_Article/5862" rel="nofollow">Digital Line</a></u></b>? 0 http://m.getsatisfaction.com/topics/7800079/replies/19801178 http://m.getsatisfaction.com/topics/7800079/replies/19801133 19801178 Frederick Delacruz responded to "All options are grayed out with incoming calls on my PC desktop app except Answer and Ignore." 2018-10-12T15:59:52Z 2018-10-12T15:59:52Z Frederick Delacruz http://m.getsatisfaction.com/people/9274132 https://www.gravatar.com/avatar/93b2533dd5794ae41ab64a0cba687010?d=identicon&s=55&r=PG frederick_delacruz User mentions that it is infrequent, but it happens.&nbsp; It is indeed a full digital Line. 0 http://m.getsatisfaction.com/topics/7800079/replies/19801196 http://m.getsatisfaction.com/topics/7800079/replies/19801133 19801196 Saadet - Community Support responded to "All options are grayed out with incoming calls on my PC desktop app except Answer and Ignore." 2018-10-12T16:08:26Z 2018-10-12T16:08:26Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Ok, so you'll need to have the user open a case. We'll need to gather <b><u><a href="https://community.ringcentral.com/ringcentral/topics/how-to-get-the-debug-logs-for-the-softphone-ringcentral-for-windows" rel="nofollow" title="Link: https://community.ringcentral.com/ringcentral/topics/how-to-get-the-debug-logs-for-the-softphone-ringcentral-for-windows">debug logs</a></u></b> and <b><u><a href="https://community.ringcentral.com/ringcentral/topics/what-is-a-call-sample" rel="nofollow">call samples</a></u></b>.<br /><br /><a href="https://service.ringcentral.com/login.asp?p_next_page=RCSupportPortalCreateNewCase" rel="nofollow" target="_blank"><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1384019/1636-8xux92_inline.png?1458326056" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1384019/1636-8xux92_inlinepng1458326056" /></a> 0