http://m.getsatisfaction.com/topics/7800436 Provident Credit Union returns CC-501 or CC-502 error 2018-10-19T12:29:08Z 2018-10-04T15:47:52Z 7800436 http://m.getsatisfaction.com/topics/7800436 7800436 Provident Credit Union returns CC-501 or CC-502 error 2018-10-19T12:29:08Z 2018-10-04T15:47:52Z Heffe19 http://m.getsatisfaction.com/people/9266346 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11134233/photo_medium.jpg jeff_kravin As usual, Quicken is pointing their collective finger at the banking institution, and the bank, in this case Provident Credit Union is pointing at Quicken. This has been going on for a week. PCU support says it's not on their end, and says call Quicken. Quicken support says it's on PCU's end, and there's nothing they can do. They will not even leave a ticket open, because it's already a known issue.<br /><br />There was a work around, which is going to the PCU site and exporting a transaction file, and importing it into Quicken. As of this morning this no longer works.<br /><br />And of course, there is a topic on this site for this issue, posted as an announcement by one of the Quicken users, and it is closed for comment.<br /><br />This happens all too often with Quicken software and support. The arrogance of this organization amazes me. I understand that the problem often must originate with something the bank has done, but the customer support arm of Quicken is clearly driven by closing tickets to improve their statistics, and never mind the frustration of the customer, and following through with them.<br /><br />This is on Windows, Quicken 2017 Version R 17.4 with all updates applied. problem errors_troubleshooting_olb errors_troubleshooting_olb, bank_accounts_downloading_and_categorizing, windows pending 19 12 2 comment http://m.getsatisfaction.com/topics/7800436/replies/19788192 http://m.getsatisfaction.com/topics/7800436 19788192 UKR responded to "Provident Credit Union returns CC-501 or CC-502 error" 2018-10-04T18:12:55Z 2018-10-04T18:12:55Z UKR http://m.getsatisfaction.com/people/8342865 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11231531/Gartenzwerg2_medium.bmp ukr_8027544 See Announcement <a alt="" href="https://getsatisfaction.com/quickencommunity/topics/new-10-02-2018-provident-credit-union-returns-cc-501-101-or-cc-506-106-error" name="" rel="nofollow" target="" title="" type="" value="">https://getsatisfaction.com/quickencommunity/topics/new-10-02-2018-provident-credit-union-returns-cc...</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7800436/replies/19791029 http://m.getsatisfaction.com/topics/7800436 19791029 KateSF responded to "Provident Credit Union returns CC-501 or CC-502 error" 2018-10-06T13:49:20Z 2018-10-06T13:49:20Z KateSF http://m.getsatisfaction.com/people/8424785 https://www.gravatar.com/avatar/e92ad739ef8ec066456152f22c9b96e6?d=identicon&s=55&r=PG katesf I just connected this morning, seems to be working now. 0 http://m.getsatisfaction.com/topics/7800436/replies/19802543 http://m.getsatisfaction.com/topics/7800436 19802543 optodata . responded to "Provident Credit Union returns CC-501 or CC-502 error" 2018-10-13T18:27:33Z 2018-10-13T18:27:33Z optodata . http://m.getsatisfaction.com/people/8819413 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11330398/4565_medium.jpg optodata_2h1y3ln91phmi It <b alt="" name="" rel="" target="" title="" type="" value="">was </b>fixed a week or so ago, but it's been happening again since yesterday (Oct 12). I can manually login to Provident and download a QFX file for each account, but for some reason Quicken can't match <i alt="" name="" rel="" target="" title="" type="" value="">any </i>of the transactions despite identical dates and amounts and matching rename rules, so I have to delete all of the duplicate entries one by one.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />It would be really great to have this fixed (again) by whichever party has the ability to resolve it!<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7800436/replies/19802574 http://m.getsatisfaction.com/topics/7800436 19802574 Cory Ramirez responded to "Provident Credit Union returns CC-501 or CC-502 error" 2018-10-13T18:52:37Z 2018-10-13T18:52:37Z Cory Ramirez http://m.getsatisfaction.com/people/9818426 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11334129//platform/profilepic/_medium. cory_ramirez This keeps happening to me too and is REALLY frustrating.&nbsp; Can we please get some sort of help? 0 http://m.getsatisfaction.com/topics/7800436/replies/19802579 http://m.getsatisfaction.com/topics/7800436 19802579 Quicken Harold responded to "Provident Credit Union returns CC-501 or CC-502 error" 2018-10-13T18:56:07Z 2018-10-13T18:56:07Z Quicken Harold http://m.getsatisfaction.com/people/9419664 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11208731/ScreenShot2018-01-09at7.04.25AM_medium.png quicken_harold Hello Cory and all, appreciate your comments.<br /><br />Have you tried making a Test File and try adding your account to see if you are experiencing the same ierror?<br /><br />Please let us know so that we can best help you.<br /><br />Respectfully,<br />~ Quicken Harold. 0 http://m.getsatisfaction.com/topics/7800436/replies/19802603 http://m.getsatisfaction.com/topics/7800436 19802603 Cory Ramirez responded to "Provident Credit Union returns CC-501 or CC-502 error" 2018-10-13T19:18:18Z 2018-10-13T19:18:18Z Cory Ramirez http://m.getsatisfaction.com/people/9818426 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11334129//platform/profilepic/_medium. cory_ramirez Hi Harold,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Yes I have.&nbsp; Same result. 0 http://m.getsatisfaction.com/topics/7800436/replies/19802606 http://m.getsatisfaction.com/topics/7800436/replies/19802603 19802606 Quicken Harold responded to "Provident Credit Union returns CC-501 or CC-502 error" 2018-10-13T19:20:45Z 2018-10-13T19:20:45Z Quicken Harold http://m.getsatisfaction.com/people/9419664 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11208731/ScreenShot2018-01-09at7.04.25AM_medium.png quicken_harold Hello Cory, thanks for performing those steps.<br /><br />I would reach out to <a href="http:///www.quicken.com/contact-support" rel="nofollow">Quicken Support</a> and have them collect your logs.<br /><br />Hope this helps.<br /><br />Respectfully,<br />~ Quicken Harold. 0 http://m.getsatisfaction.com/topics/7800436/replies/19802633 http://m.getsatisfaction.com/topics/7800436/replies/19802603 19802633 optodata . responded to "Provident Credit Union returns CC-501 or CC-502 error" 2018-10-13T19:41:16Z 2018-10-13T19:41:16Z optodata . http://m.getsatisfaction.com/people/8819413 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11330398/4565_medium.jpg optodata_2h1y3ln91phmi With all due respect, I did that 2 weeks ago and was informed by the rep that Quicken was aware of the problem with connecting to Provident and worked with them to get it fixed. Since the same problem is happening again with the same financial institution, it seems unlikely to be an issue with each individual's QDF file. 0 http://m.getsatisfaction.com/topics/7800436/replies/19803475 http://m.getsatisfaction.com/topics/7800436 19803475 UKR responded to "Provident Credit Union returns CC-501 or CC-502 error" 2018-10-14T16:37:10Z 2018-10-14T16:37:10Z UKR http://m.getsatisfaction.com/people/8342865 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11231531/Gartenzwerg2_medium.bmp ukr_8027544 <p alt="" name="" rel="" target="" title="" type="" value="">In case of CC-501, 502, 503, 506 errors deactivate <u alt="" name="" rel="" target="" title="" type="" value="">all accounts</u> with this bank using the same bank logon ID, including any old, long closed, hidden and forgotten accounts that might still be activated. If you miss one, the Quicken server involved in handling Express Web Connect - connected accounts will not start with a clean slate and you will continue to have problems.</p> <p alt="" name="" rel="" target="" title="" type="" value=""><b alt="" name="" rel="" target="" title="" type="" value="">To deactivate an Account</b> </p> <p alt="" name="" rel="" target="" title="" type="" value="">Go to Tools &gt; Account List. <br alt="" name="" rel="" target="" title="" type="" value="" /> Click Edit for account you need to change. <br alt="" name="" rel="" target="" title="" type="" value="" /> Click Online Services tab. <br alt="" name="" rel="" target="" title="" type="" value="" /> If account has been activated for Online Bill Payment, deactivate this service first.<br alt="" name="" rel="" target="" title="" type="" value="" /> Click Deactivate button in Online Setup box. <br alt="" name="" rel="" target="" title="" type="" value="" /> Repeat for any other accounts that need to be deactivated.<br alt="" name="" rel="" target="" title="" type="" value="" /> Restart Quicken to make sure that the changes are fully applied. </p> <p alt="" name="" rel="" target="" title="" type="" value=""><b alt="" name="" rel="" target="" title="" type="" value="">&nbsp;</b></p><b alt="" name="" rel="" target="" title="" type="" value=""> </b><p alt="" name="" rel="" target="" title="" type="" value=""><b alt="" name="" rel="" target="" title="" type="" value="">To (re-)activate accounts for downloading</b></p> <p alt="" name="" rel="" target="" title="" type="" value="">Create a backup of your Quicken data file. This is a restore point, should something go horribly wrong during the next steps.<br alt="" name="" rel="" target="" title="" type="" value="" /> If you normally automatically accept downloaded transactions into your registers I recommend you turn this feature off now. The first transaction download after every activation will download 60 - 90 days worth of transactions into your account(s). Auto-accepting them will most likely create a horrible mess that's difficult to undo. You're better off manually reviewing and accepting or deleting this first batch of downloaded transactions, one by one.&nbsp; Go into Edit / Preferences / Downloaded Transactions. Remove the checkmarks from both "After downloading transactions" settings.<br alt="" name="" rel="" target="" title="" type="" value="" /> Go to Tools / Add Account to reactivate the accounts. As you go thru the setup process, Quicken will identify all accounts it can download. <br alt="" name="" rel="" target="" title="" type="" value="" /> Select an account type, e.g. Checking<br alt="" name="" rel="" target="" title="" type="" value="" /> Enter the name of your bank and click Next.&nbsp; Some banks have multiple choices, Consumer vs. Business accounts, Express Web Connect vs. Direct Connect. Be sure to pick the correct one.<br alt="" name="" rel="" target="" title="" type="" value="" /> Enter your credentials, select Save this password (if using password vault) and click Connect. </p> <p alt="" name="" rel="" target="" title="" type="" value="">You should now see a list of all accounts found at your bank that you can activate. If you are activating an existing account, make sure the dropdown button for that account says LINK. If it says ADD, change it to LINK and select the correct Quicken account.&nbsp; If it already says LINK, click the button and select the correct existing account register. If you do not do this, then the account will be added as a new account instead of being linked to the existing account register. </p> <p alt="" name="" rel="" target="" title="" type="" value="">Repeat this step for each account listed. <br alt="" name="" rel="" target="" title="" type="" value="" /> Change ADD to IGNORE for any account on the list that you do not want to activate at this time. You can always come back and activate more accounts later.<br alt="" name="" rel="" target="" title="" type="" value="" /> Click Next to continue.</p> <br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7800436/replies/19803609 http://m.getsatisfaction.com/topics/7800436 19803609 Heffe19 responded to "Provident Credit Union returns CC-501 or CC-502 error" 2018-10-14T18:44:28Z 2018-10-14T18:44:28Z Heffe19 http://m.getsatisfaction.com/people/9266346 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11134233/photo_medium.jpg jeff_kravin Any experienced Quicken use knows this solution, which works most of the time. But as you stated, you end up with all your transactions for the last 60-90 days. And then you have to manually delete them - there is no option to bulk delete them. At best this is a workaround, and a not very pleasant one. I can't tell you the number of times I have undergone this process with various bank connections over the last year, and how much time I have wasted with the individual delete operations. It's unacceptable, except it seems to be the only option Quicken offers. 0 http://m.getsatisfaction.com/topics/7800436/replies/19803782 http://m.getsatisfaction.com/topics/7800436 19803782 optodata . responded to "Provident Credit Union returns CC-501 or CC-502 error" 2018-10-14T22:08:30Z 2018-10-14T22:08:30Z optodata . http://m.getsatisfaction.com/people/8819413 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11330398/4565_medium.jpg optodata_2h1y3ln91phmi I agree, that is a very helpful and detailed explanation of resolving the issue when something has gone wrong with the account information on the user's machine.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Unfortunately, the same error codes occur when the problem is between the financial institution's servers and Quicken's, as was clearly the case with Provident Credit Union two weeks ago, and nothing any of us end users could do made any difference.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Since the same error has reappeared (after working perfectly for about 1 week), it seems more likely that the original issue has come back rather than that something new has gone wrong with every user seeing the problem. For the next day or two, I'll wait to hear back from someone at Quicken with an official response before going through the whole deactivate/reactivate dance again.<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7800436/replies/19805105 http://m.getsatisfaction.com/topics/7800436 19805105 optodata . responded to "Provident Credit Union returns CC-501 or CC-502 error" 2018-10-15T16:17:51Z 2018-10-15T16:17:51Z optodata . http://m.getsatisfaction.com/people/8819413 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11330398/4565_medium.jpg optodata_2h1y3ln91phmi <b alt="" name="" rel="" target="" title="" type="" value="">Here's an update from 10/15/2018 9:10AM PDT: </b>Quicken's One-Step Update was successfully able to log in to my Provident Credit Union accounts for the first time since last Wed or Thu. There were no new transactions to download because I had manually downloaded QFX files on Sat, but the CC-501 error is resolved (again). 0 http://m.getsatisfaction.com/topics/7800436/replies/19809595 http://m.getsatisfaction.com/topics/7800436 19809595 optodata . responded to "Provident Credit Union returns CC-501 or CC-502 error" 2018-10-17T18:26:43Z 2018-10-17T18:26:43Z optodata . http://m.getsatisfaction.com/people/8819413 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11330398/4565_medium.jpg optodata_2h1y3ln91phmi <b alt="" name="" rel="" target="" title="" type="" value="">UPDATE#2 10/17/2018 11AM PDT</b> A couple of interesting things happened once the connection to Provident Credit Union was repaired. I have 3 Provident accounts: checking, savings and credit card. They all used to share the same institution on the One Step Update page, but now there is a single Provident listing but it was attached to only one account (my savings acct).<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I then went to the One Step Update Settings page, and saw that there were two additional Provident accounts that were <b alt="" name="" rel="" target="" title="" type="" value="">not </b>checked to download transactions. Each of the 3 accounts now have their own listing (with a unique "user name" in parentheses following "Provident Credit Union-Web Connect").<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I enabled the other two accounts but their passwords weren't entered, so I entered each one and clicked the "Save" box to add them to my password vault. When I ran One Step Update, all three Provident accounts were active and updated.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />There is a problem however, in that the passwords for the two newer Provident accounts are not actually saved. If I open up One Step Update again, those two accounts are again missing from the automatic list, and if I open up the Settings window, the passwords are blank again. When I enter the passwords and checked "Save," they again appear on the OSU list, but if I run the update or simply close the window and then open it again, the passwords are blank again.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I then opened the Password vault, and it showed that those two accounts were not set to store passwords. I then added the passwords for each account, clicked Done, then backed up and closed Quicken. <b alt="" name="" rel="" target="" title="" type="" value="">THIS TIME</b>, the passwords stuck.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7800436/replies/19813195 http://m.getsatisfaction.com/topics/7800436/replies/19813024 19813195 Dan Glynhampton responded to "Provident Credit Union returns CC-501 or CC-502 error" 2018-10-19T11:26:39Z 2018-10-19T11:26:39Z Dan Glynhampton http://m.getsatisfaction.com/people/5289904 https://www.gravatar.com/avatar/a796bfe16f1360414b6793e3add70101?d=identicon&s=55&r=PG dan_glynhampton Do not, under any circumstances, call the number given above. That is not the official Quicken Support number, but rather is a third party with no connection to Quicken. Most such numbers are scammers who will charge you large amounts of money for inadequate support.<br /><br /> Quicken have provided a FAQ on the issue of unauthorised third party support:<br /><br /> <a href="https://getsatisfaction.com/quickencommunity/topics/quicken-faq-why-is-quicken-charging-me-for-product-support-where-can-i-get-free-quicken-support" rel="nofollow">https://getsatisfaction.com/quickenco...</a><br /><br /> Quicken Support is free and details of how to contact them can be found on this support page:<br /><br /> <a href="https://www.quicken.com/support#contact-support" rel="nofollow">https://www.quicken.com/support#conta...</a> 1 http://m.getsatisfaction.com/topics/7800436/replies/19813362 http://m.getsatisfaction.com/topics/7800436/replies/19813024 19813362 smayer97 (QM2007, CDN user since '92) responded to "Provident Credit Union returns CC-501 or CC-502 error" 2018-10-19T12:29:08Z 2018-10-19T12:29:08Z smayer97 (QM2007, CDN user since '92) http://m.getsatisfaction.com/people/533043 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10911408/imgres-2_medium.jpg smayer97 There are also 2 more official Quicken #'s:<br />Though they no longer publish it, the same old toll-free number they have always had is still valid for non-premium memberships: 1-888-311-7276<br />For premium memberships, you have to look up the number in your Quicken.com account. This will give you front-of-the-line service (using same reps).<br /><br />(If you find this reply helpful, please be sure to click "Like", so others will know, thanks.) 0