http://m.getsatisfaction.com/topics/7801364 Asset account shows a house I sold last May. 2018-10-14T14:39:38Z 2018-10-07T00:20:19Z 7801364 http://m.getsatisfaction.com/topics/7801364 7801364 Asset account shows a house I sold last May. 2018-10-14T14:39:38Z 2018-10-07T00:20:19Z txaggiese http://m.getsatisfaction.com/people/1463365 https://graph.facebook.com/v2.0/10215389196190446/picture?type=normal txaggiese <b alt="" name="" rel="" target="" title="" type="" value="">Problem that generated a mild rant:</b><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />This concerns a long standing asset account that has been tracking cars, collectables, furniture etc for over a decade.&nbsp; &nbsp;It does NOT track a house.&nbsp; However, sometime in the last 6 months the account has decided to become linked a house I sold last May.&nbsp; Support (chat) was REALLY engaged in looking this over and going through any and all available settings - for naught.&nbsp; The ending comment was "it isn't a Quicken problem, it is a data problem."&nbsp; <i alt="" name="" rel="" target="" title="" type="" value="">(comments on THAT below).&nbsp; </i><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Quicken kept crashing more and more as I tried to go into the account and thus was increasing the data corruption.&nbsp; &nbsp;The copy/paste option to a new asset account (then deleting the old asset account) posted elsewhere was a total fail as all of the transfers from checking/credit cards to buy things that I consider assets ended up with a duplicate entry.&nbsp; One for the old account and one for the old marked as "Deleted account".&nbsp; Balances were way off and it was going to be a good chunk of work to track down the orphans.&nbsp; I suppose I could have NOT deleted the old account and searched for them that way.... Still a lot of work on reconciled transactions. I did the repair validate option and that threw off balances by five figures.....&nbsp; So I restored from my backup and that's when I contacted Support.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><b>My choices are:</b><br alt="" name="" rel="" target="" title="" type="" value="" />1) Live with it<br alt="" name="" rel="" target="" title="" type="" value="" />2) Create one to three new Asset accounts (e.g., vehicles, household items, other) and manually transfer the current value of the assets out by adding transfers.&nbsp; Then doing an adjustment to zero the account.&nbsp; Mark it hidden and move on.<br alt="" name="" rel="" target="" title="" type="" value="" />3) Restore from multiple backups (thank you Carbonite, Quicken and Acronis) then reload 50+ transactions a week for 20+ weeks, plus all the adjustments...<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><i>I don't know about you but I'm of the belief that computers should be working for humans, not the other way around!</i><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><b alt="" name="" rel="" target="" title="" type="" value="">Comments on the rep's scripted comment:</b><br alt="" name="" rel="" target="" title="" type="" value="" />Software quality means reliable, consistent, secure, and accurate. There should be some level of error tracking in the code if the developers know where to add it.&nbsp;&nbsp;&nbsp;I asked how do ensure that the programming team was aware of how many times this might be happening.&nbsp; Posting here and/or posting a complaint was the answer given.&nbsp;&nbsp;<br /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> problem errors_troubleshooting_non_olb errors_troubleshooting_non_olb, windows active 4 4 1 comment http://m.getsatisfaction.com/topics/7801364/replies/19802924 http://m.getsatisfaction.com/topics/7801364 19802924 mshiggins responded to "Asset account shows a house I sold last May." 2018-10-14T03:59:27Z 2018-10-14T03:59:27Z mshiggins http://m.getsatisfaction.com/people/2779851 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875349/original_medium.PNG mshiggins What do you mean by the asset account became linked to a house? 0 http://m.getsatisfaction.com/topics/7801364/replies/19803169 http://m.getsatisfaction.com/topics/7801364/replies/19803140 19803169 RickO responded to "Asset account shows a house I sold last May." 2018-10-14T11:39:36Z 2018-10-14T11:39:36Z RickO http://m.getsatisfaction.com/people/8400030 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875315/original_medium.jpg ricko_i3b4avxnghg4a <b><u>DO NOT CALL THE NUMBER IN THE PREVIOUS POST.</u></b><br /><br />The post is from fake Quicken Sarah and the number is a scam. 0 http://m.getsatisfaction.com/topics/7801364/replies/19803321 http://m.getsatisfaction.com/topics/7801364 19803321 txaggiese responded to "Asset account shows a house I sold last May." 2018-10-14T14:39:38Z 2018-10-14T14:39:38Z txaggiese http://m.getsatisfaction.com/people/1463365 https://graph.facebook.com/v2.0/10215389196190446/picture?type=normal txaggiese I track Furniture, Jewelry, cars in a "Other Assets" account.&nbsp; One day it had the old house showing at the top of the registry and none of the usual controls to manage the account (i.e. gear for options/configuration).<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />My solution was #2.&nbsp; I dumped the old file to Excel, reviewed the values and am making transferring entries from the old "Other Assets I Think I'm&nbsp; Your Old House" account to two new ones (Car and Other).&nbsp; It's taking some time but I have to admit it is good to review the assets' value. 0