http://m.getsatisfaction.com/topics/7802622 Web Appointment Book not working 2018-10-10T00:58:33Z 2018-10-10T00:47:00Z 7802622 http://m.getsatisfaction.com/topics/7802622 7802622 Web Appointment Book not working 2018-10-10T00:58:33Z 2018-10-10T00:47:00Z Atlas http://m.getsatisfaction.com/people/7567605 https://www.gravatar.com/avatar/ac22376518afa3f843d2d316ae45e11c?d=identicon&s=55&r=PG atlas_7261516 The Web Appointment book stopped working outside of the clinic wifi 2 weeks ago. (standard version). Up until then it was working fine. What do I need to do to fix this?<br alt="" name="" rel="" target="" title="" type="" value="" /> question 1 2 1 comment http://m.getsatisfaction.com/topics/7802622/replies/19796415 http://m.getsatisfaction.com/topics/7802622 19796415 Andrew responded to "Web Appointment Book not working" 2018-10-10T00:58:33Z 2018-10-10T00:58:33Z Andrew http://m.getsatisfaction.com/people/7410819 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10479781/Crop_medium.jpg andrew_7104921 Hi Atlas<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />It is best to direct any general helpdesk or technical support questions through our official support channels, as we cannot guarantee the same levels of service via the Community.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />The most common reason for your Web Appointment Book not being accessible outside the practice is that your public IP address may have changed (ie. your location on the internet), or the internal IP address of your computer has changed so the mapping in your router between your public IP address and your internal IP address is broken.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />The standard version of the Web Appointment Book is provided at no cost and is self-managed. You can ask your IT provider to have a quick look or we are happy to assist for a small change.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Please open a support case at&nbsp;<a alt="" href="https://www.smartsoft.com.au/support/" name="" rel="nofollow" target="" title="Link httpswwwsmartsoftcomausupport" type="" value="">https://www.smartsoft.com.au/support/</a>&nbsp;if you would like our assistance. 1