http://m.getsatisfaction.com/topics/7802852 Ability to get an overall open rate on email assists 2018-10-12T16:05:51Z 2018-10-10T14:19:11Z 7802852 http://m.getsatisfaction.com/topics/7802852 7802852 Ability to get an overall open rate on email assists 2018-10-12T16:05:51Z 2018-10-10T14:19:11Z Tom Gerth http://m.getsatisfaction.com/people/7863061 https://www.gravatar.com/avatar/3de6e39914077f47956ac70143cf4b43?d=identicon&s=55&r=PG tom_gerth In Journey Orchestrator we have the ability to see the open rates for each outreach/program that's sent.<br /><br />Currently, we don't have a way to see the open rates for CTA email assist tasks.&nbsp; We can see the individual opens for each individual email, but we don't have a collective view of all email assists and the open rate.<br /><br />It would be awesome if we could have the collective open rate stored somewhere for email assist tasks so that customers can see how effective these tasks are with their customers. idea 5 7 6 comment http://m.getsatisfaction.com/topics/7802852/replies/19797378 http://m.getsatisfaction.com/topics/7802852 19797378 Heather Hansen responded to "Ability to get an overall open rate on email assists" 2018-10-10T15:39:09Z 2018-10-10T15:39:09Z Heather Hansen http://m.getsatisfaction.com/people/7642952 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11212682/HHProfessional_medium.jpg heather_hansen_7336775 +1&nbsp; I'd like to add click rates as well.&nbsp;&nbsp; 0 http://m.getsatisfaction.com/topics/7802852/replies/19799169 http://m.getsatisfaction.com/topics/7802852 19799169 Calvin Multanen responded to "Ability to get an overall open rate on email assists" 2018-10-11T14:07:55Z 2018-10-11T14:07:55Z Calvin Multanen http://m.getsatisfaction.com/people/9300190 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11206439/profilepic_medium.jpg calvin_multanen This would be very helpful!&nbsp; 0 http://m.getsatisfaction.com/topics/7802852/replies/19799183 http://m.getsatisfaction.com/topics/7802852 19799183 Calvin Multanen responded to "Ability to get an overall open rate on email assists" 2018-10-11T14:12:25Z 2018-10-11T14:12:25Z Calvin Multanen http://m.getsatisfaction.com/people/9300190 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11206439/profilepic_medium.jpg calvin_multanen This would be very helpful!&nbsp; 0 http://m.getsatisfaction.com/topics/7802852/replies/19799224 http://m.getsatisfaction.com/topics/7802852 19799224 Mark Gecsey responded to "Ability to get an overall open rate on email assists" 2018-10-11T14:32:29Z 2018-10-11T14:32:29Z Mark Gecsey http://m.getsatisfaction.com/people/9346107 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11164139/photo_medium.jpg mark_gecsey +1 interested in this as well 0 http://m.getsatisfaction.com/topics/7802852/replies/19801187 http://m.getsatisfaction.com/topics/7802852 19801187 Dan Ahrens responded to "Ability to get an overall open rate on email assists" 2018-10-12T16:05:51Z 2018-10-12T16:05:51Z Dan Ahrens http://m.getsatisfaction.com/people/8169071 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10797429/dan-ahrens_medium.jpg dan_ahrens This is possible today using the Email Logs object. The field that shows if it was an Email Assist task is this one:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><b alt="" name="" rel="" target="" title="" type="" value="">Use Case</b> : Campaign = email was sent via Journey Orchestrator, Cockpit = email was sent via Email Assist task, and Program = email was sent via&nbsp;Program<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />You'll want to bookmark this page, it's super handy! &nbsp;<a alt="" href="https://support.gainsight.com/Administration_and_Permissions/General_Administration/Gainsight_Object_Glossary" name="" rel="nofollow" target="" title="Link httpssupportgainsightcomAdministration_and_PermissionsGeneral_AdministrationGainsight_Object_Glossary" type="" value="">https://support.gainsight.com/Administration_and_Permissions/General_Administration/Gainsight_Object...</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1756394/RackMultipart20181012-10591-1s7j7ph-download__66__inline.png?1539360304" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1756394RackMultipart20181012-10591-1s7j7ph-download__66__inlinepng1539360304" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0