http://m.getsatisfaction.com/topics/7803646 Issue connecting to Capital One 2018-11-28T16:07:58Z 2018-10-12T02:47:08Z 7803646 http://m.getsatisfaction.com/topics/7803646 7803646 Issue connecting to Capital One 2018-11-28T16:07:58Z 2018-10-12T02:47:08Z Shaun Sindelman http://m.getsatisfaction.com/people/1343900 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/4447464/n563845224_9451_medium.jpg shaunsindelman I can not connect my Quicken software with my Capital One bank as well as Capital One visa accounts. When I try to do an account update, it sends me to my web browser and wants me to sign in to my Cap1 account.<br /><br />So I deactivated downloads on both accounts and set them up again but now the Cap1 Visa is doing the same thing again and the Cap1 bank opens up the Settings screen.<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1756318/RackMultipart20181012-62950-14asmwx-Screen_Shot_2018-10-11_at_8.46.02_PM_inline.png?1539312393" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1756318/RackMultipart20181012-62950-14asmwx-Screen_Shot_2018-10-11_at_8.46.02_PM_inline.png?1539312393" /><br /><br />What is going on???<br /><br /><br />Quicken 2017 MAC v4.8.1 problem errors_troubleshooting_olb errors_troubleshooting_olb, bank_accounts_downloading_and_categorizing, mac pending 53 14 8 comment http://m.getsatisfaction.com/topics/7803646/replies/19800717 http://m.getsatisfaction.com/topics/7803646 19800717 JSH56 responded to "Issue connecting to Capital One" 2018-10-12T11:25:53Z 2018-10-12T11:25:53Z JSH56 http://m.getsatisfaction.com/people/8916826 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10999478/Jodyhat_medium.jpg joseph_hewell Same thing for me, with the very latest Quicken Version 5.8.1 (Build 58.24597.100)!<br alt="" name="" rel="" target="" title="" type="" value="" />It worked yesterday, but today it asked to re-setup and now it doesn't work at all.<br alt="" name="" rel="" target="" title="" type="" value="" />Please repair asap!<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />ERROR:<br alt="" name="" rel="" target="" title="" type="" value="" />Could not connect<br alt="" name="" rel="" target="" title="" type="" value="" />unsupported URL<br alt="" name="" rel="" target="" title="" type="" value="" /><img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1756359/RackMultipart20181012-9923-1pv15ft-Screen_Shot_2018-10-12_at_7.33.08_AM_inline.jpg?1539344005" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1756359RackMultipart20181012-9923-1pv15ft-Screen_Shot_2018-10-12_at_73308_AM_inlinejpg1539344005" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Setup multiple times, still will not work.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 1 http://m.getsatisfaction.com/topics/7803646/replies/19802386 http://m.getsatisfaction.com/topics/7803646 19802386 David Raimist responded to "Issue connecting to Capital One" 2018-10-13T16:21:56Z 2018-10-13T16:21:56Z David Raimist http://m.getsatisfaction.com/people/2838419 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11189353/EAGLES-THING_medium.jpg goalasso same for me since update. Please fix asap<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 1 http://m.getsatisfaction.com/topics/7803646/replies/19802432 http://m.getsatisfaction.com/topics/7803646 19802432 Phil responded to "Issue connecting to Capital One" 2018-10-13T17:04:38Z 2018-10-13T17:04:38Z Phil http://m.getsatisfaction.com/people/9306749 https://www.gravatar.com/avatar/47500994df5a4119fbf29c580f75c04c?d=identicon&s=55&r=PG phil_2ia9l6les47e9 same here on Mac v 2016 Version 3.8.1 (Build 38.15304.100) 2 http://m.getsatisfaction.com/topics/7803646/replies/19802901 http://m.getsatisfaction.com/topics/7803646 19802901 Gaff responded to "Issue connecting to Capital One" 2018-10-14T02:58:58Z 2018-10-14T02:58:58Z Gaff http://m.getsatisfaction.com/people/8481226 https://www.gravatar.com/avatar/862f4aad760e35f930844f2dc004786c?d=identicon&s=55&r=PG oopsmd12 Me too!<br alt="" name="" rel="" target="" title="" type="" value="" />Mac OS&nbsp;10.14<br alt="" name="" rel="" target="" title="" type="" value="" />Version 5.8.1 (Build 58.24597.100)<br alt="" name="" rel="" target="" title="" type="" value="" /> 2 http://m.getsatisfaction.com/topics/7803646/replies/19803255 http://m.getsatisfaction.com/topics/7803646 19803255 David Raimist responded to "Issue connecting to Capital One" 2018-10-14T13:11:31Z 2018-10-14T13:11:31Z David Raimist http://m.getsatisfaction.com/people/2838419 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11189353/EAGLES-THING_medium.jpg goalasso I got an email from Quicken. We are to call their support. Well, I think with so many folks having issues, they should just fix it. I dont have time to wait on the phone for support. They are obviously looking at these posts.&nbsp; 0 http://m.getsatisfaction.com/topics/7803646/replies/19803269 http://m.getsatisfaction.com/topics/7803646/replies/19803255 19803269 JSH56 responded to "Issue connecting to Capital One" 2018-10-14T13:24:46Z 2018-10-14T13:24:46Z JSH56 http://m.getsatisfaction.com/people/8916826 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10999478/Jodyhat_medium.jpg joseph_hewell I did as well for another problem. I called the support line and they said, "we're aware of the problem".&nbsp; And that was it!&nbsp; Still not solved, though. 1 http://m.getsatisfaction.com/topics/7803646/replies/19803281 http://m.getsatisfaction.com/topics/7803646 19803281 Randy_m responded to "Issue connecting to Capital One" 2018-10-14T13:41:33Z 2018-10-14T13:41:33Z Randy_m http://m.getsatisfaction.com/people/8767766 https://www.gravatar.com/avatar/78b1270f2c8efc24709d40c302ecec21?d=identicon&s=55&r=PG randy_margolis I'm getting this, too. Hope they fix it soon. 1 http://m.getsatisfaction.com/topics/7803646/replies/19803287 http://m.getsatisfaction.com/topics/7803646 19803287 Quicken Harold responded to "Issue connecting to Capital One" 2018-10-14T13:48:45Z 2018-10-14T13:48:45Z Quicken Harold http://m.getsatisfaction.com/people/9419664 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11208731/ScreenShot2018-01-09at7.04.25AM_medium.png quicken_harold Hello all, appreciate your question.<br /><br />Have you tried making a Test File (File &gt; New) and try adding your Capital One Bank (Capital One Bank - New) accounts to see if the issue exists in a new environment?<br /><br />Another recommendation based on the posts is to make sure that your bank list is current:<br /><br />Click on Accounts &gt; New. The bank list will appear. Click on the question mark that says "My bank is not in the list." and then check the date. If it has been more than 5 days, I would click on Update List and then click on Show List and try setting up your account again.<br /><br />Please let us know the outcome of this troubleshooting.<br /><br />Thank you in advance.<br /><br />Respectfully,<br />~ Quicken Harold. 0 http://m.getsatisfaction.com/topics/7803646/replies/19803296 http://m.getsatisfaction.com/topics/7803646 19803296 JSH56 responded to "Issue connecting to Capital One" 2018-10-14T13:59:20Z 2018-10-14T13:59:20Z JSH56 http://m.getsatisfaction.com/people/8916826 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10999478/Jodyhat_medium.jpg joseph_hewell Creating a new file worked.&nbsp; So what does this mean?&nbsp; <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />(BTW, the bank list was up to date)<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7803646/replies/19803330 http://m.getsatisfaction.com/topics/7803646/replies/19803296 19803330 Quicken Harold responded to "Issue connecting to Capital One" 2018-10-14T14:49:46Z 2018-10-14T14:49:46Z Quicken Harold http://m.getsatisfaction.com/people/9419664 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11208731/ScreenShot2018-01-09at7.04.25AM_medium.png quicken_harold Hello JSH56, appreciate your trying the troubleshooting.<br /><br />This means that your main file is corrupt as far as downloading transactions.<br /><br />You could export the data from your original Quicken file and import it into this new file so that you have your existing data.<br /><br />More details are available here:&nbsp;<a href="https://www.quicken.com/support/how-do-i-importexport-quicken-transfer-format-qxf-file" rel="nofollow" title="Link: https://www.quicken.com/support/how-do-i-importexport-quicken-transfer-format-qxf-file">https://www.quicken.com/support/how-do-i-importexport-quicken-transfer-format-qxf-file</a>, except where it says "File Export" will be just "Export." and vice versa.<br /><br />Hope this helps.<br /><br />Respectfully,<br />~ Quicken Harold. 0 http://m.getsatisfaction.com/topics/7803646/replies/19803359 http://m.getsatisfaction.com/topics/7803646/replies/19803296 19803359 Randy_m responded to "Issue connecting to Capital One" 2018-10-14T15:10:18Z 2018-10-14T15:10:18Z Randy_m http://m.getsatisfaction.com/people/8767766 https://www.gravatar.com/avatar/78b1270f2c8efc24709d40c302ecec21?d=identicon&s=55&r=PG randy_margolis Seems odd that multiple users have corrupt files at the same time. 0 http://m.getsatisfaction.com/topics/7803646/replies/19803370 http://m.getsatisfaction.com/topics/7803646/replies/19803296 19803370 Quicken Harold responded to "Issue connecting to Capital One" 2018-10-14T15:21:23Z 2018-10-14T15:21:23Z Quicken Harold http://m.getsatisfaction.com/people/9419664 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11208731/ScreenShot2018-01-09at7.04.25AM_medium.png quicken_harold Hi Randy_M,<br /><br />The issues differ to an extent depending on if they did try to deactivate and reactivate accounts first and still getting the same error and then trying the test file to see if the issue exists in a new environment.<br /><br />All I could recommend is troubleshooting to best resolve the issue.&nbsp;<br /><br />Respectfully,<br />~ Quicken Harold. 0 http://m.getsatisfaction.com/topics/7803646/replies/19803409 http://m.getsatisfaction.com/topics/7803646/replies/19803287 19803409 Shaun Sindelman responded to "Issue connecting to Capital One" 2018-10-14T15:52:35Z 2018-10-14T15:52:35Z Shaun Sindelman http://m.getsatisfaction.com/people/1343900 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/4447464/n563845224_9451_medium.jpg shaunsindelman This did not work for me in re: to my Capital One Bank acct. When I hit Cmd-U to update the acct, it still brought up the settings screen and then told me it was not set up to download transactions in that manner (or something to that extent).<br /><br />I guess I'll just live with it since I don't do a ton of transactions in and out of that acct on a daily basis...and when I do, I'll just manually import them in from the Cap1 website. 0 http://m.getsatisfaction.com/topics/7803646/replies/19803809 http://m.getsatisfaction.com/topics/7803646/replies/19803296 19803809 David Raimist responded to "Issue connecting to Capital One" 2018-10-14T22:43:06Z 2018-10-14T22:43:06Z David Raimist http://m.getsatisfaction.com/people/2838419 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11189353/EAGLES-THING_medium.jpg goalasso so, the solution is to create a new file? An entirely new quicken data file? Really? That is ridiculous. Please have the tehcnical team fix whatever they broke with the last update. I have been using quicken since the very first version, and this is horrible. Please fix ASAP 1 http://m.getsatisfaction.com/topics/7803646/replies/19804539 http://m.getsatisfaction.com/topics/7803646/replies/19803296 19804539 JSH56 responded to "Issue connecting to Capital One" 2018-10-15T10:36:09Z 2018-10-15T10:36:09Z JSH56 http://m.getsatisfaction.com/people/8916826 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10999478/Jodyhat_medium.jpg joseph_hewell How can the file be corrupt if the only app accessing it is Quicken itself? Could it be that something in Quicken is corrupting it?&nbsp; The websites the application accesses via the Quicken Connect protocol only provide data under the control of the Connect system.... they don't directly access our data files.&nbsp; So how is it getting corrupt? 0 http://m.getsatisfaction.com/topics/7803646/replies/19804769 http://m.getsatisfaction.com/topics/7803646 19804769 Shaun Sindelman responded to "Issue connecting to Capital One" 2018-10-15T13:40:28Z 2018-10-15T13:40:28Z Shaun Sindelman http://m.getsatisfaction.com/people/1343900 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/4447464/n563845224_9451_medium.jpg shaunsindelman UPDATE: Not sure how this happened but once I went into the settings for each of my Cap1 based accts and clicked on "Change Connection Type" then Options, then made sure it was set to Quicken Connect...everything was syncing up fine again. 1 http://m.getsatisfaction.com/topics/7803646/replies/19804808 http://m.getsatisfaction.com/topics/7803646 19804808 Gaff responded to "Issue connecting to Capital One" 2018-10-15T13:56:05Z 2018-10-15T13:56:05Z Gaff http://m.getsatisfaction.com/people/8481226 https://www.gravatar.com/avatar/862f4aad760e35f930844f2dc004786c?d=identicon&s=55&r=PG oopsmd12 I did something similar. Deactivated and activated the download. All my Cap1 accounts are syncing. 1 http://m.getsatisfaction.com/topics/7803646/replies/19804871 http://m.getsatisfaction.com/topics/7803646 19804871 Randy_m responded to "Issue connecting to Capital One" 2018-10-15T14:34:32Z 2018-10-15T14:34:32Z Randy_m http://m.getsatisfaction.com/people/8767766 https://www.gravatar.com/avatar/78b1270f2c8efc24709d40c302ecec21?d=identicon&s=55&r=PG randy_margolis Didn't work for me - still says 'Unsupported URL'<br /><br />edit: Never mind - I was choosing the wrong 'bank' for my credit card. Changed to the proper one, and all is well 1 http://m.getsatisfaction.com/topics/7803646/replies/19805329 http://m.getsatisfaction.com/topics/7803646/replies/19804808 19805329 JSH56 responded to "Issue connecting to Capital One" 2018-10-15T18:15:18Z 2018-10-15T18:15:18Z JSH56 http://m.getsatisfaction.com/people/8916826 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10999478/Jodyhat_medium.jpg joseph_hewell Gaff,<br />How do you "deactivate" an account? 0 http://m.getsatisfaction.com/topics/7803646/replies/19806269 http://m.getsatisfaction.com/topics/7803646 19806269 Gaff responded to "Issue connecting to Capital One" 2018-10-16T06:29:54Z 2018-10-16T06:29:54Z Gaff http://m.getsatisfaction.com/people/8481226 https://www.gravatar.com/avatar/862f4aad760e35f930844f2dc004786c?d=identicon&s=55&r=PG oopsmd12 the deactivation option was under the troubleshooting in the account settings.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 1 http://m.getsatisfaction.com/topics/7803646/replies/19806439 http://m.getsatisfaction.com/topics/7803646/replies/19804871 19806439 JSH56 responded to "Issue connecting to Capital One" 2018-10-16T09:23:52Z 2018-10-16T09:23:52Z JSH56 http://m.getsatisfaction.com/people/8916826 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10999478/Jodyhat_medium.jpg joseph_hewell Which of the Capital One choices is for credit cards? I have several pop up.... 0 http://m.getsatisfaction.com/topics/7803646/replies/19806452 http://m.getsatisfaction.com/topics/7803646 19806452 David Raimist responded to "Issue connecting to Capital One" 2018-10-16T09:33:25Z 2018-10-16T09:33:25Z David Raimist http://m.getsatisfaction.com/people/2838419 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11189353/EAGLES-THING_medium.jpg goalasso I finally said screw it. I turned off downloads. Then <br /> went thru the setup and when it presents the window to link to existing account or setup a new one, I just created a new Capital One V2 account and it connected and downloaded the last three months. Then I zeroed out the old account and hid it from my account lists. It works for me. It is kinda crazy that there is no solution and that we have to do this but I am tired of waiting for a solution. 0 http://m.getsatisfaction.com/topics/7803646/replies/19806457 http://m.getsatisfaction.com/topics/7803646 19806457 David Raimist responded to "Issue connecting to Capital One" 2018-10-16T09:36:46Z 2018-10-16T09:36:46Z David Raimist http://m.getsatisfaction.com/people/2838419 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11189353/EAGLES-THING_medium.jpg goalasso Actually, this doesn’t seem to work either. It will not connect to the bank. QUICKEN PLEASE FIX THIS!! I don’t get an error, but the status remains setup even after connecting successfully. 0 http://m.getsatisfaction.com/topics/7803646/replies/19806494 http://m.getsatisfaction.com/topics/7803646/replies/19806457 19806494 JSH56 responded to "Issue connecting to Capital One" 2018-10-16T10:10:11Z 2018-10-16T10:10:11Z JSH56 http://m.getsatisfaction.com/people/8916826 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10999478/Jodyhat_medium.jpg joseph_hewell To me, that's a big issue as well. Setting up the account indicates success, yet immediately upon trying to sync, we get errors. Even with new file setups. <br alt="" name="" rel="" target="" title="" type="" value="" />I'm with you, David... frustrated. 0 http://m.getsatisfaction.com/topics/7803646/replies/19806540 http://m.getsatisfaction.com/topics/7803646 19806540 jnldaily responded to "Issue connecting to Capital One" 2018-10-16T11:05:22Z 2018-10-16T11:05:22Z jnldaily http://m.getsatisfaction.com/people/8448140 https://www.gravatar.com/avatar/ea94ce3161d1d35ec58c1f1cafc0dbc1?d=identicon&s=55&r=PG jnldaily I am having the same problem since last download. &nbsp;What is happening is Quicken is switching you from Quicken connect to Quicken Direct. &nbsp;Capital One does not support Direct. &nbsp;I spent almost 2 hours on phone yesterday trying to trouble shoot. &nbsp;Deactivate/reactivate, set up new files. &nbsp;Nothing is working. &nbsp;Corrupt files excuse is bull. &nbsp;They have a problem and they know it. &nbsp; &nbsp;Joe 0 http://m.getsatisfaction.com/topics/7803646/replies/19806608 http://m.getsatisfaction.com/topics/7803646 19806608 JSH56 responded to "Issue connecting to Capital One" 2018-10-16T12:13:08Z 2018-10-16T12:13:08Z JSH56 http://m.getsatisfaction.com/people/8916826 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10999478/Jodyhat_medium.jpg joseph_hewell Just went to Igg Software's site and looked at the forums there regarding Banktivity...&nbsp; they are having the same issues connecting to multiple banks.&nbsp; Seem our beloved financial institutions just randomly change their interfaces at will. Perhaps there should be an industry standard, or enforcement to adherence to them.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7803646/replies/19806874 http://m.getsatisfaction.com/topics/7803646 19806874 Quicken Sarah responded to "Issue connecting to Capital One" 2018-10-16T14:59:14Z 2018-10-16T14:59:14Z Quicken Sarah http://m.getsatisfaction.com/people/8594221 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11179917/QIcon_medium.PNG sarah_sturdevant Hello Everyone,<br /><br />Thank you for taking the time to report these errors and behavior in Quicken for Mac when attempting to add or update accounts with Capital One.&nbsp; We have opened an investigation with our service providers and are working with them to resolve these errors as quickly as possible.<br /><br />If you would like to be automatically notified once this issue&nbsp;is resolved, please visit&nbsp;<a href="https://getsatisfaction.com/quickencommunity/topics/new-10-16-2018-errors-connecting-with-capital-one-in-quicken-for-mac" rel="nofollow">https://getsatisfaction.com/quickencommunity/topics/new-10-16-2018-errors-connecting-with-capital-on...</a>&nbsp;and click "Follow" in the upper right corner.<br /><br />Thank you,<br /><br />Sarah 0 http://m.getsatisfaction.com/topics/7803646/replies/19809287 http://m.getsatisfaction.com/topics/7803646/replies/19806874 19809287 Bosco G. Vandelay responded to "Issue connecting to Capital One" 2018-10-17T16:21:24Z 2018-10-17T16:21:24Z Bosco G. Vandelay http://m.getsatisfaction.com/people/9072950 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11335774/profile-picture-1461705995_medium.jpg michael_c_cordell I read your resolution page, Sarah, and I've deactivated both of my CapOne&nbsp;360 accounts &amp; repeatedly went through the setup for each. Both report an unsupported URL and the Setup button is to the right of each (Mac Quicken, latest version). My CapOne+ account has never been affected throughout all this, however. Any ideas? 0 http://m.getsatisfaction.com/topics/7803646/replies/19810247 http://m.getsatisfaction.com/topics/7803646/replies/19806874 19810247 Dominick Turturro responded to "Issue connecting to Capital One" 2018-10-18T01:11:27Z 2018-10-18T01:11:27Z Dominick Turturro http://m.getsatisfaction.com/people/6165488 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10125647/565095_1498131085_413955118_n_medium.jpg dominick_turturro I'm seeing the same thing on all of my Capital One accounts: Checking, Savings and 2 cards. 1 http://m.getsatisfaction.com/topics/7803646/replies/19812651 http://m.getsatisfaction.com/topics/7803646/replies/19806874 19812651 Michael responded to "Issue connecting to Capital One" 2018-10-19T04:33:40Z 2018-10-19T04:33:40Z Michael http://m.getsatisfaction.com/people/9406340 https://www.gravatar.com/avatar/532b6b7c0ed6c6cecb5dabe872c7d865?d=identicon&s=55&r=PG michael_hzsop0dok1sim The link to the issue says that the issue has been resolved. I still have the "Unsupported URL" issue. I've tried redoing a connection a couple of times and it doesn't work. I also verified my financial institution list is current: It says it was downloaded today. Quicken--Please fix this! 1