http://m.getsatisfaction.com/topics/7803672 Bill transaction has disappeared from bank reconciliation list after corresponding supplier adjustment note 2018-10-17T05:09:45Z 2018-10-12T05:47:32Z 7803672 http://m.getsatisfaction.com/topics/7803672 7803672 Bill transaction has disappeared from bank reconciliation list after corresponding supplier adjustment note 2018-10-17T05:09:45Z 2018-10-12T05:47:32Z Heids http://m.getsatisfaction.com/people/9816939 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11333573/photo_medium.jpg heidi_griffin Hi everyone. I am a very new user of Reckon One, and have had some bookkeeping training. I am doing my own bookkeeping for my business.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I have a problem, and I don't know if it is a software glitch, or a user error.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I entered a Bill, and later entered a Supplier Adjustment Note for the same item, as the item was no longer available. (I followed advice from the Reckon One video tutorial for supplier refunds).<br /><br />Now, the original Bill&nbsp;transaction has disappeared from my bank reconciliation list (although it is still there in Bills). The corresponding Supplier Adjustment Note transaction is visible in the bank reconciliation list. This means that my bank reconciliation balance is incorrect.<br /><br />Please help! Thank you. question 7 2 1 comment http://m.getsatisfaction.com/topics/7803672/replies/19804067 http://m.getsatisfaction.com/topics/7803672 19804067 Shisir responded to "Bill transaction has disappeared from bank reconciliation list after corresponding supplier adjustment note" 2018-10-15T02:49:32Z 2018-10-15T02:49:32Z Shisir http://m.getsatisfaction.com/people/6464812 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11311791/IMG_20180806_102354(3)_medium.jpg shisir <p alt="" name="" rel="" target="" title="" type="" value="">Hi Heids,</p> <p alt="" name="" rel="" target="" title="" type="" value="">Welcome to Reckon Community.</p> <p alt="" name="" rel="" target="" title="" type="" value="">So just trying to understand your issue here:</p> <p alt="" name="" rel="" target="" title="" type="" value="">You mentioned the original bills is not appearing on the reconciliation list: can you please confirm if you have actually paid the bill or not? Because, the bank accounts will only display the bank transactions, where you have received the money or paid it out.</p> <p alt="" name="" rel="" target="" title="" type="" value="">When you just enter the bills but is not paid, it will now show on the reconciliation window, as it is just payable (not paid).</p> <p alt="" name="" rel="" target="" title="" type="" value="">Other reason I can think of that it is not showing the bills, is that possibly you may have ticked the option to hide reconciled checkbox on the bank account.<br alt="" name="" rel="" target="" title="" type="" value="" />&nbsp;<img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1756730/RackMultipart20181015-110343-q8tf68-bank_inline.PNG?1539571725" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1756730RackMultipart20181015-110343-q8tf68-bank_inlinePNG1539571725" type="" value="" /></p> <p alt="" name="" rel="" target="" title="" type="" value="">Please let me know how that goes. If the issue persists, can you please provide more information as</p> <ol alt="" name="" rel="" target="" title="" type="1" value=""> <li alt="" name="" rel="" target="" title="" type="" value="1">How you have recorded transaction in what order like entered bill &gt; paid bill &gt; enter Supplier Adj note &gt; and entered refund? Or something different?</li> <li alt="" name="" rel="" target="" title="" type="" value="">What report are you looking at and how much is the difference?</li> </ol> <p alt="" name="" rel="" target="" title="" type="" value="">Regards</p>Shisir<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7803672/replies/19806199 http://m.getsatisfaction.com/topics/7803672 19806199 Heids responded to "Bill transaction has disappeared from bank reconciliation list after corresponding supplier adjustment note" 2018-10-16T04:52:55Z 2018-10-16T04:52:55Z Heids http://m.getsatisfaction.com/people/9816939 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11333573/photo_medium.jpg heidi_griffin Hi Shisir! Thank you very much for your reply.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I have double-checked the following:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />1. I have paid the original bill. It appears in the Bills section as Paid.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />2. I don't have the 'Hide reconciled' button ticked in the Bank accounts (Reconcile) section.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />With regards to your next questions:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />1. I recorded the Bill transaction first (which was $28.90 paid on 2/7/2018), then later recorded the refund via the Supplier Adjustment Note (which was $28.68 refunded on 30/7/2018).<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />2. I haven't generated a report, but am looking at the 'Closing reconciled balance to&nbsp;31 Jul 2018', which doesn't match the actual bank balance on that date. The difference is the missing Bill transaction of $28.90.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Should I just try to delete both the Bill and the Supplier Adjustment Note (if that's possible), and enter them again?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I appreciate your help!<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Heidi 0 http://m.getsatisfaction.com/topics/7803672/replies/19806222 http://m.getsatisfaction.com/topics/7803672 19806222 Shisir responded to "Bill transaction has disappeared from bank reconciliation list after corresponding supplier adjustment note" 2018-10-16T05:30:58Z 2018-10-16T05:30:58Z Shisir http://m.getsatisfaction.com/people/6464812 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11311791/IMG_20180806_102354(3)_medium.jpg shisir <p alt="" name="" rel="" target="" title="" type="" value="">Hi Heidi,</p> <p alt="" name="" rel="" target="" title="" type="" value="">Thanks for the detailed update. So what I think may have happened is, when you recorded the Supplier adjustment note (SAN), did you actually <b alt="" name="" rel="" target="" title="" type="" value="">Entered the refund </b>as well&nbsp;or just saved it as SAN.</p><p alt="" name="" rel="" target="" title="" type="" value=""><img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1756920/RackMultipart20181016-119299-11ellsq-4_inline.png?1539667789" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1756920RackMultipart20181016-119299-11ellsq-4_inlinepng1539667789" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /></p>Because, unless you record the SAN and hit the<b alt="" name="" rel="" target="" title="" type="" value=""> Enter Refund</b> button, that amount will not hit your bank account but just sits as credit from the supplier. <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Therefore, if you have actually received the refund on your bank, you will need to <b alt="" name="" rel="" target="" title="" type="" value="">Enter </b><b alt="" name="" rel="" target="" title="" type="" value="">refund</b> from that SAN, which will then create an entry on your bank.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Hope that helps.<br alt="" name="" rel="" target="" title="" type="" value="" />Regards<br alt="" name="" rel="" target="" title="" type="" value="" />Shisir 0 http://m.getsatisfaction.com/topics/7803672/replies/19806230 http://m.getsatisfaction.com/topics/7803672 19806230 Shisir responded to "Bill transaction has disappeared from bank reconciliation list after corresponding supplier adjustment note" 2018-10-16T05:38:43Z 2018-10-16T05:38:43Z Shisir http://m.getsatisfaction.com/people/6464812 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11311791/IMG_20180806_102354(3)_medium.jpg shisir Further can you also please go to this instruction&nbsp;<a alt="" href="http://kb.reckon.com.au/issue_view.asp?ID=5568" name="" rel="nofollow" target="" title="" type="" value="">http://kb.reckon.com.au/issue_view.asp?ID=5568</a>&nbsp;and see how that bills was paid. <br alt="" name="" rel="" target="" title="" type="" value="" />Note: this instruction speaks about invoice, you will read that as biils. 0 http://m.getsatisfaction.com/topics/7803672/replies/19806240 http://m.getsatisfaction.com/topics/7803672 19806240 Heids responded to "Bill transaction has disappeared from bank reconciliation list after corresponding supplier adjustment note" 2018-10-16T05:49:34Z 2018-10-16T05:49:34Z Heids http://m.getsatisfaction.com/people/9816939 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11333573/photo_medium.jpg heidi_griffin Hi Shisir<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Thanks again.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I have already done Enter Refund.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />It's the original Bill transaction that is missing from the reconciliation list, not the SAN/refund.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I'll have a look at the link you shared with me - cheers!<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Heidi<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7803672/replies/19808198 http://m.getsatisfaction.com/topics/7803672 19808198 Heids responded to "Bill transaction has disappeared from bank reconciliation list after corresponding supplier adjustment note" 2018-10-17T04:46:40Z 2018-10-17T04:46:40Z Heids http://m.getsatisfaction.com/people/9816939 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11333573/photo_medium.jpg heidi_griffin I've discovered what happened.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />When I entered the original Bill, I accidentally put the date payable in October, instead of in July (when it was actually paid). <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I found the Bill in the October reconciliation list, then amended it to have a date payable in July. It has now reappeared in my July transactions in the reconciliation list. 1 http://m.getsatisfaction.com/topics/7803672/replies/19808222 http://m.getsatisfaction.com/topics/7803672 19808222 Shisir responded to "Bill transaction has disappeared from bank reconciliation list after corresponding supplier adjustment note" 2018-10-17T05:09:45Z 2018-10-17T05:09:45Z Shisir http://m.getsatisfaction.com/people/6464812 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11311791/IMG_20180806_102354(3)_medium.jpg shisir Oh&nbsp;good, that is a great news :-) Glad it is sorted.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Thanks for the update.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Regards<br alt="" name="" rel="" target="" title="" type="" value="" />Shisir 1