http://m.getsatisfaction.com/topics/7803867 French text with accent is not support 2018-10-17T15:10:06Z 2018-10-12T16:06:54Z 7803867 http://m.getsatisfaction.com/topics/7803867 7803867 French text with accent is not support 2018-10-17T15:10:06Z 2018-10-12T16:06:54Z Jean Paquin http://m.getsatisfaction.com/people/9817449 https://www.gravatar.com/avatar/35b3461db21cc6f2d9dd054dda9b44f4?d=identicon&s=55&r=PG jean_paquin Hello,<br alt="" name="" rel="" target="" title="" type="" value="" />The accent is not work when I send an SMS from ring central to a phone<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I have a Canadian account<br alt="" name="" rel="" target="" title="" type="" value="" />Case number:&nbsp;07722429<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Description:&nbsp;<a alt="" href="https://www.youtube.com/watch?v=CruObLNfFnU" name="" rel="nofollow" target="" title="Link httpswwwyoutubecomwatchvCruObLNfFnU" type="" value="">https://www.youtube.com/watch?v=CruObLNfFnU</a><br alt="" name="" rel="" target="" title="" type="" value="" />Goal: Accent work<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I use desktop RingCentral App and also try RingCentral Mobile App<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I found a tweak to get my sms with accent working, if I put a unicode carater like thin space (<a alt="" href="https://www.fileformat.info/info/unicode/char/2009/index.htm" name="" rel="nofollow" target="" title="" type="" value="">https://www.fileformat.info/info/unicode/char/2009/index.htm</a>) I will be able to see my accent, it also work if I put a chiness caracter.<br /><br />So I guess it an issue with the encoding detection<br /><br />Thanks for help question complete 2 2 1 comment http://m.getsatisfaction.com/topics/7803867/replies/19808937 http://m.getsatisfaction.com/topics/7803867 19808937 Saadet - Community Support responded to "French text with accent is not support" 2018-10-17T14:26:57Z 2018-10-17T14:26:57Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hi Jean, I've followed up about this with our Product Team and am waiting to hear back.&nbsp; 0 http://m.getsatisfaction.com/topics/7803867/replies/19809071 http://m.getsatisfaction.com/topics/7803867 19809071 Saadet - Community Support responded to "French text with accent is not support" 2018-10-17T15:10:06Z 2018-10-17T15:10:06Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hey Jean, I heard back from our Product Team and this is something that we will need to gather more information on and get logs. It could be related to RC or it could be the receiving cell carrier. Please open a new case!<br /><br /><a href="https://service.ringcentral.com/login.asp?p_next_page=RCSupportPortalCreateNewCase" rel="nofollow" target="_blank"><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1384019/1636-8xux92_inline.png?1458326056" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1384019/1636-8xux92_inlinepng1458326056" /></a> 0