http://m.getsatisfaction.com/topics/7804756 HSBC 2018-11-12T20:43:38Z 2018-10-15T09:15:02Z 7804756 http://m.getsatisfaction.com/topics/7804756 7804756 HSBC 2018-11-12T20:43:38Z 2018-10-15T09:15:02Z lopat08865 http://m.getsatisfaction.com/people/7320817 https://www.gravatar.com/avatar/a3b94df12fa590cf81ef465aa6ed9247?d=identicon&s=55&r=PG lopat08865 <b alt="" name="" rel="" target="" title="" type="" value="">HSBC Checking One Step Update failing with CC-503.</b>&nbsp;Windows 10 Pro Version 10.0.17134 Build 17134. Quicken Premier 2016 Version: R17.4 Build:25.1.17.4. My User &amp; PW confirmed correct when directly logging in to HSBC. Suggest this is problem directly related due to HSBC now newly requiring entry of DOB in MM/DD/YYYY form? This DOB entry is apparently not a one-time entry. The website login still requires DOB entry. One Step Update no longer asks for the DOB. But then OSU reports my login information is incorrect, and when I enter the confirmed-to-be-correct credentials, then OSU just hangs. I am forced to use Task Manager to kill the Quicken process. problem errors_troubleshooting_olb errors_troubleshooting_olb, bank_accounts_downloading_and_categorizing, windows pending 96 50 19 comment http://m.getsatisfaction.com/topics/7804756/replies/19804725 http://m.getsatisfaction.com/topics/7804756 19804725 thecreator - QKN 2017 & 2019 Windows responded to "HSBC" 2018-10-15T13:19:43Z 2018-10-15T13:19:43Z thecreator - QKN 2017 & 2019 Windows http://m.getsatisfaction.com/people/7092916 https://www.gravatar.com/avatar/9437d650969d2240925f73b1be6eea25?d=identicon&s=55&r=PG morton_lee_cohen Hi @ <a alt="" href="https://getsatisfaction.com/quickencommunity/people/lopat08865" name="" rel="nofollow" target="" title="" type="" value="">lopat08865</a> ,<br alt="" name="" rel="" target="" title="" type="" value="" />Make sure that your operating system is upgraded to Build 17134.345 which is the latest and Quicken Premier 2016 R 18.4.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Also, the Web Connect File downloaded from HSBC, fails as well.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Contact Quicken Support: <a alt="" href="https://www.quicken.com/support#contact-support" name="" rel="nofollow" target="" title="" type="" value="">https://www.quicken.com/support#contact-support</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7804756/replies/19805091 http://m.getsatisfaction.com/topics/7804756 19805091 B ZARK responded to "HSBC" 2018-10-15T16:11:34Z 2018-10-15T16:11:34Z B ZARK http://m.getsatisfaction.com/people/9286222 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11141944/photo_medium.jpg b_zark you may also want to contact financial institution to see if they can help.&nbsp; sometimes they change the method you have to use to connect to their servers 0 http://m.getsatisfaction.com/topics/7804756/replies/19806590 http://m.getsatisfaction.com/topics/7804756 19806590 Belfen responded to "HSBC" 2018-10-16T12:03:32Z 2018-10-16T12:03:32Z Belfen http://m.getsatisfaction.com/people/9820831 https://www.gravatar.com/avatar/4fa9fd19e302adb642730c737d09d365?d=identicon&s=55&r=PG belfen I'm having the same problem. <br alt="" name="" rel="" target="" title="" type="" value="" />Quicken asks for date of birth xx/xx/xxxx format, but keeps telling me answer is wrong.<br alt="" name="" rel="" target="" title="" type="" value="" />I have no problem entering my dob on the HSBC web site.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7804756/replies/19809191 http://m.getsatisfaction.com/topics/7804756 19809191 jblue responded to "HSBC" 2018-10-17T15:49:40Z 2018-10-17T15:49:40Z jblue http://m.getsatisfaction.com/people/3464159 https://www.gravatar.com/avatar/851f53313a09dafed52618ae867560c2?d=identicon&s=55&r=PG jblue <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://getsatisfaction.com/quickencommunity/topics/hsbc-eqsgog05qnrvs" rel="nofollow" target="_blank">HSBC</a>.</em><br /><br /> login not accepted - tells me password is wrong when it isn't. I think this is because HSBC now requires a birthdate on login. Please fix this!! 0 http://m.getsatisfaction.com/topics/7804756/replies/19809314 http://m.getsatisfaction.com/topics/7804756 19809314 Fred J responded to "HSBC" 2018-10-17T16:29:44Z 2018-10-17T16:29:44Z Fred J http://m.getsatisfaction.com/people/4607543 https://www.gravatar.com/avatar/90804553a73eba434a0b500d6bf1362e?d=identicon&s=55&r=PG fred_j_4308902 Same problem - latest version of Windows (October Update) and just downloaded latest update to Quicken. HSBC now requires birthdate in addition to user-id and password.&nbsp; 0 http://m.getsatisfaction.com/topics/7804756/replies/19810043 http://m.getsatisfaction.com/topics/7804756 19810043 Dazza responded to "HSBC" 2018-10-17T22:27:46Z 2018-10-17T22:27:46Z Dazza http://m.getsatisfaction.com/people/8544098 https://www.gravatar.com/avatar/666c5af53fa65d52ddd5fa037e6c968d?d=identicon&s=55&r=PG dazza_i3utmtclui6dq This needs to be fixed right away. 0 http://m.getsatisfaction.com/topics/7804756/replies/19810266 http://m.getsatisfaction.com/topics/7804756/replies/19806590 19810266 Jerold Green responded to "HSBC" 2018-10-18T01:36:54Z 2018-10-18T01:36:54Z Jerold Green http://m.getsatisfaction.com/people/8488337 https://www.gravatar.com/avatar/7faf4ae56b99b7d70e6927a1b3ef4702?d=identicon&s=55&r=PG jeroldg7 Double check the format.&nbsp; I noticed that Quicken was asking for day/month/year, but HSBC asks for month/day/year. 1 http://m.getsatisfaction.com/topics/7804756/replies/19810332 http://m.getsatisfaction.com/topics/7804756/replies/19806590 19810332 Dazza responded to "HSBC" 2018-10-18T02:30:52Z 2018-10-18T02:30:52Z Dazza http://m.getsatisfaction.com/people/8544098 https://www.gravatar.com/avatar/666c5af53fa65d52ddd5fa037e6c968d?d=identicon&s=55&r=PG dazza_i3utmtclui6dq It worked for me yesterday, but today, Quicken is not even offering the option to enter your birthday. When you enter the correct username and password, the screen displays, “Incorrect password”. 1 http://m.getsatisfaction.com/topics/7804756/replies/19810357 http://m.getsatisfaction.com/topics/7804756/replies/19806590 19810357 jblue responded to "HSBC" 2018-10-18T02:54:59Z 2018-10-18T02:54:59Z jblue http://m.getsatisfaction.com/people/3464159 https://www.gravatar.com/avatar/851f53313a09dafed52618ae867560c2?d=identicon&s=55&r=PG jblue I have no option to enter birthdate either. 0 http://m.getsatisfaction.com/topics/7804756/replies/19810892 http://m.getsatisfaction.com/topics/7804756/replies/19806590 19810892 Dazza responded to "HSBC" 2018-10-18T11:50:03Z 2018-10-18T11:50:03Z Dazza http://m.getsatisfaction.com/people/8544098 https://www.gravatar.com/avatar/666c5af53fa65d52ddd5fa037e6c968d?d=identicon&s=55&r=PG dazza_i3utmtclui6dq Same here. It was there on Tuesday, but when I tried to download my recent transactions yesterday, the birthdate option was not available. 1 http://m.getsatisfaction.com/topics/7804756/replies/19810936 http://m.getsatisfaction.com/topics/7804756 19810936 JFD responded to "HSBC" 2018-10-18T12:32:19Z 2018-10-18T12:32:19Z JFD http://m.getsatisfaction.com/people/9823402 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11335984/gunpowder-painting-best-of-background-page-1-of-gunpowder-painting_medium.jpg jason_d_silva I am having the same issue. The first day it allowed me to enter my birthday, but now I do not even get that option. I even tried deactivating and setting up a new account. Still fails.&nbsp; 0 http://m.getsatisfaction.com/topics/7804756/replies/19811048 http://m.getsatisfaction.com/topics/7804756 19811048 RCohen responded to "HSBC" 2018-10-18T13:34:04Z 2018-10-18T13:34:04Z RCohen http://m.getsatisfaction.com/people/9823453 https://www.gravatar.com/avatar/3770545e3016ae6056d4bf2f9ebce7a4?d=identicon&s=55&r=PG rcohen_ad18okmr0pwmv I also have the exact same problem. First day was birthday, now it's just “Incorrect password". Entering the correct password still gets an "incorrect password" response. HSBC has changed the login process and Quicken will need to modify. How long for fix?<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7804756/replies/19811132 http://m.getsatisfaction.com/topics/7804756/replies/19810936 19811132 Dazza responded to "HSBC" 2018-10-18T14:06:40Z 2018-10-18T14:06:40Z Dazza http://m.getsatisfaction.com/people/8544098 https://www.gravatar.com/avatar/666c5af53fa65d52ddd5fa037e6c968d?d=identicon&s=55&r=PG dazza_i3utmtclui6dq Same here. 0 http://m.getsatisfaction.com/topics/7804756/replies/19812293 http://m.getsatisfaction.com/topics/7804756 19812293 Richard Seiler responded to "HSBC" 2018-10-18T23:03:04Z 2018-10-18T23:03:04Z Richard Seiler http://m.getsatisfaction.com/people/8429900 https://www.gravatar.com/avatar/f4bd5b622b8d658284bcede544d3eb73?d=identicon&s=55&r=PG richseiler Same problem accessing HSBC.&nbsp; Quicken asked for birthdate yesterday but now just the CC503. 0 http://m.getsatisfaction.com/topics/7804756/replies/19812427 http://m.getsatisfaction.com/topics/7804756 19812427 Desmond Chin responded to "HSBC" 2018-10-19T01:10:24Z 2018-10-19T01:10:24Z Desmond Chin http://m.getsatisfaction.com/people/9824067 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11336159/photo_medium.jpg desmond_chin I use Quicken for Mac 2019 and am experiencing the same problem.&nbsp; I contacted Quicken Support and they say no one has reported this issue to them.&nbsp; I asked that this issue be escalated to their senior support level and hope that they are working to resolve it.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7804756/replies/19813157 http://m.getsatisfaction.com/topics/7804756/replies/19813118 19813157 Dan Glynhampton responded to "HSBC" 2018-10-19T11:14:06Z 2018-10-19T11:14:06Z Dan Glynhampton http://m.getsatisfaction.com/people/5289904 https://www.gravatar.com/avatar/a796bfe16f1360414b6793e3add70101?d=identicon&s=55&r=PG dan_glynhampton Do not, under any circumstances, call the number given above. That is not the official Quicken Support number, but rather is a third party with no connection to Quicken. Most such numbers are scammers who will charge you large amounts of money for inadequate support.<br /><br /> Quicken have provided a FAQ on the issue of unauthorised third party support:<br /><br /> <a href="https://getsatisfaction.com/quickencommunity/topics/quicken-faq-why-is-quicken-charging-me-for-product-support-where-can-i-get-free-quicken-support" rel="nofollow">https://getsatisfaction.com/quickenco...</a><br /><br /> Quicken Support is free and details of how to contact them can be found on this support page:<br /><br /> <a href="https://www.quicken.com/support#contact-support" rel="nofollow">https://www.quicken.com/support#conta...</a> 1 http://m.getsatisfaction.com/topics/7804756/replies/19813274 http://m.getsatisfaction.com/topics/7804756/replies/19813118 19813274 smayer97 (QM2007, CDN user since '92) responded to "HSBC" 2018-10-19T11:52:42Z 2018-10-19T11:52:42Z smayer97 (QM2007, CDN user since '92) http://m.getsatisfaction.com/people/533043 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10911408/imgres-2_medium.jpg smayer97 There are also 2 more official Quicken #'s:<br />Though they no longer publish it, the same old toll-free number they have always had is still valid for non-premium memberships: 1-888-311-7276<br />For premium memberships, you have to look up the number in your Quicken.com account. This will give you front-of-the-line service (using same reps).<br /><br />(If you find this reply helpful, please be sure to click "Like", so others will know, thanks.) 0 http://m.getsatisfaction.com/topics/7804756/replies/19813354 http://m.getsatisfaction.com/topics/7804756 19813354 Davin responded to "HSBC" 2018-10-19T12:27:40Z 2018-10-19T12:27:40Z Davin http://m.getsatisfaction.com/people/954380 https://www.gravatar.com/avatar/41b9747e1aee30ef927c6579c227757f?d=identicon&s=55&r=PG davin_680019 Same problem.&nbsp; HSBC connections broke a few days ago, after HSBC started asking for DOB.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7804756/replies/19813549 http://m.getsatisfaction.com/topics/7804756 19813549 Waldemar Jezler responded to "HSBC" 2018-10-19T14:05:04Z 2018-10-19T14:05:04Z Waldemar Jezler http://m.getsatisfaction.com/people/9767772 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11336040/Grey_small_mirror_sr_medium.jpg waldemar_9xc21e0dba9vr <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://getsatisfaction.com/quickencommunity/topics/hsbc-one-step-update-problem-with-birthday" rel="nofollow" target="_blank">hsbc one step update - problem with birthday</a>.</em><br /><br /> hsbc message in login page on website: In response to a heightened level of cyber crime being experienced across the industry, we have taken extra steps to better protect your banking relationship. We recently updated the process to log on to Online Banking so you will now be asked to enter your <b>date of birth or complete an image capture</b> where you’ll select like images. Rest assured, HSBC is committed to safeguarding your personal information.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />when Quicken tries to one step update it does not know how to handle this and says that the <b>password is incorrect</b>.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><b>help!</b> Quicken please coordinate with Quicken a solution for this!<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />note: on the <b>first day that this was implemented</b> (about 5 days ago), Quicken actually asked me an " additional login question" about my birthday and it worked! BUT now Quicken does NOT ask the additional question??<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7804756/replies/19813559 http://m.getsatisfaction.com/topics/7804756 19813559 Gus M. responded to "HSBC" 2018-10-19T14:11:35Z 2018-10-19T14:11:35Z Gus M. http://m.getsatisfaction.com/people/9824582 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11336319/photo_medium.jpg gus_m My connection break started 10/14. &nbsp;It hasn't asked for DOB but is requesting "a memorable answer" which HSBC does not use. 0 http://m.getsatisfaction.com/topics/7804756/replies/19813569 http://m.getsatisfaction.com/topics/7804756/replies/19813354 19813569 Davin responded to "HSBC" 2018-10-19T14:14:01Z 2018-10-19T14:14:01Z Davin http://m.getsatisfaction.com/people/954380 https://www.gravatar.com/avatar/41b9747e1aee30ef927c6579c227757f?d=identicon&s=55&r=PG davin_680019 I just spent an hour in text-chat with Quicken.&nbsp; Useful session.&nbsp; Did a lot of troubleshooting, and in the end she escalated it inside Quicken. 0 http://m.getsatisfaction.com/topics/7804756/replies/19813578 http://m.getsatisfaction.com/topics/7804756 19813578 Quicken Sarah responded to "HSBC" 2018-10-19T14:19:44Z 2018-10-19T14:19:44Z Quicken Sarah http://m.getsatisfaction.com/people/8594221 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11179917/QIcon_medium.PNG sarah_sturdevant Hello Everyone,<br /><br />Thank you for taking the time to report this error to the Community.&nbsp; If you haven't yet, please go to the register view for the HSBC account and select "Update Now" from the gear wheel icon in the upper right corner.<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1757615/17399-450evc_inline.png?1539958650" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1757615/17399-450evc_inline.png?1539958650" /><br /><br /><br />Please let us know what happens, do you receive the prompt to enter the DOB?<br />Is the connection is successful?<br />Or is the CC-503 error returned? Or does it present a different error code or message?&nbsp;<br /><br />Thank you,<br /><br />Sarah 0 http://m.getsatisfaction.com/topics/7804756/replies/19813592 http://m.getsatisfaction.com/topics/7804756/replies/19813578 19813592 Davin responded to "HSBC" 2018-10-19T14:26:42Z 2018-10-19T14:26:42Z Davin http://m.getsatisfaction.com/people/954380 https://www.gravatar.com/avatar/41b9747e1aee30ef927c6579c227757f?d=identicon&s=55&r=PG davin_680019 It just reports that the password is incorrect.&nbsp; And prompts me to enter the password again.<br /><br />I just spend an hour in Quicken chat with "Ana", who collected a lot of log information, and escalated it within Quicken. 0 http://m.getsatisfaction.com/topics/7804756/replies/19813635 http://m.getsatisfaction.com/topics/7804756 19813635 Steve responded to "HSBC" 2018-10-19T14:44:10Z 2018-10-19T14:44:10Z Steve http://m.getsatisfaction.com/people/9824616 https://www.gravatar.com/avatar/764b4df5715497322cead3005490a42e?d=identicon&s=55&r=PG steve_ak4se9g0sg9z9 I had to call HSBC and after about an hour I was told that HSBC stopped officially support Quicken a few years ago.&nbsp; Since HSBC updated their security I might have to wait up until 2 weeks to see if they will even eventually allow connections from Quicken. 0 http://m.getsatisfaction.com/topics/7804756/replies/19813652 http://m.getsatisfaction.com/topics/7804756/replies/19813635 19813652 Davin responded to "HSBC" 2018-10-19T14:48:31Z 2018-10-19T14:48:31Z Davin http://m.getsatisfaction.com/people/954380 https://www.gravatar.com/avatar/41b9747e1aee30ef927c6579c227757f?d=identicon&s=55&r=PG davin_680019 While it's true that HSBC stopped that support a few years ago, on May 29th 2018 they announced "Quicken® Returns to HSBC".<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7804756/replies/19813717 http://m.getsatisfaction.com/topics/7804756/replies/19813578 19813717 Quicken Sarah responded to "HSBC" 2018-10-19T15:16:07Z 2018-10-19T15:16:07Z Quicken Sarah http://m.getsatisfaction.com/people/8594221 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11179917/QIcon_medium.PNG sarah_sturdevant Hi @Davin,<br /><br />Thank you for confirming the response when using the Update Now vs. the One Step Update.<br /><br />Sarah<br /><br /><br />@All<br /><br />If you also continue to receive a CC-503 error code after selecting "update now" from the Account Actions menu, please contact <a href="https://www.quicken.com/support#contact-support" rel="nofollow">Quicken Support</a> and reference Alert:&nbsp;A-0347.<br /><br />Thank you,<br /><br />Sarah 1 http://m.getsatisfaction.com/topics/7804756/replies/19813794 http://m.getsatisfaction.com/topics/7804756/replies/19813578 19813794 Waldemar Jezler responded to "HSBC" 2018-10-19T15:51:58Z 2018-10-19T15:51:58Z Waldemar Jezler http://m.getsatisfaction.com/people/9767772 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11336040/Grey_small_mirror_sr_medium.jpg waldemar_9xc21e0dba9vr Sarah, I tried the Update Now and&nbsp; I get "Sorry, quicken was unable to connect with this password". Quicken hasn't registered yet the HSBC need for DOB! 0 http://m.getsatisfaction.com/topics/7804756/replies/19813800 http://m.getsatisfaction.com/topics/7804756/replies/19813559 19813800 Waldemar Jezler responded to "HSBC" 2018-10-19T15:53:56Z 2018-10-19T15:53:56Z Waldemar Jezler http://m.getsatisfaction.com/people/9767772 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11336040/Grey_small_mirror_sr_medium.jpg waldemar_9xc21e0dba9vr Gus,&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />hsbc in the past required a second password which was the&nbsp;"memorable answer"; it is different from the current password. I still have mine and had to use it recently when it asked me for it. 0 http://m.getsatisfaction.com/topics/7804756/replies/19814169 http://m.getsatisfaction.com/topics/7804756/replies/19813578 19814169 Waldemar Jezler responded to "HSBC" 2018-10-19T19:12:10Z 2018-10-19T19:12:10Z Waldemar Jezler http://m.getsatisfaction.com/people/9767772 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11336040/Grey_small_mirror_sr_medium.jpg waldemar_9xc21e0dba9vr I just had a Quicken Chat Support, created a TestFile, tried to add a hsbc account, obviously it failed (wrong password). Then uploaded the OFX and ConnectLog files to Quicken Support. The agent sent them to a "higher department" and the conclusion/recommendation was "&nbsp;to contact your Financial Institution and ask them to remove the two factor authentication for your user."&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />I am still trying to make the chat agent understand that this is NOT the issue.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />my case #&nbsp;02174069 0 http://m.getsatisfaction.com/topics/7804756/replies/19814525 http://m.getsatisfaction.com/topics/7804756/replies/19809314 19814525 Fred J responded to "HSBC" 2018-10-20T01:03:16Z 2018-10-20T01:03:16Z Fred J http://m.getsatisfaction.com/people/4607543 https://www.gravatar.com/avatar/90804553a73eba434a0b500d6bf1362e?d=identicon&s=55&r=PG fred_j_4308902 My OSU does not ask for DOB. 0