http://m.getsatisfaction.com/topics/7805820 Problems with Account Sync to Web/Mobile - institutionLoginId must be specified 2018-11-16T17:44:15Z 2018-10-17T13:09:04Z 7805820 http://m.getsatisfaction.com/topics/7805820 7805820 Problems with Account Sync to Web/Mobile - institutionLoginId must be specified 2018-11-16T17:44:15Z 2018-10-17T13:09:04Z David Straub http://m.getsatisfaction.com/people/8541011 https://www.gravatar.com/avatar/c9150bce0ed6d9fcc0a6208fffe798d3?d=identicon&s=55&r=PG dastraub1 Product: Quicken 2019 - Home, Business &amp; Rental Property &nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /> Version: 2019 R14.27 build 27.1.14.27<br /><br />I see many post on this title with the account sync error of IntitutionalLoginid must be specified with accounts.&nbsp; I have American Express and Chase accounts that will not sync to Mobile or Web with this error.&nbsp; I have attempted each of the recommended solutions included deleting the Cloud file and reinstalling and still am unable to get these accounts to be added to mobile or web.<br /><br />Several post indicate a status of "solved", "acknowledged" or known, that spread over a year or more.&nbsp; Is there another recommended fix and if so where do I find the resolution?<br /><br alt="" name="" rel="" target="" title="" type="" value="" /> problem mobile_web_and_cloud_sync mobile_web_and_cloud_sync, errors_troubleshooting_non_olb, bank_accounts_downloading_and_categorizing active 15 12 5 comment http://m.getsatisfaction.com/topics/7805820/replies/19811091 http://m.getsatisfaction.com/topics/7805820 19811091 TheLex responded to "Problems with Account Sync to Web/Mobile - institutionLoginId must be specified" 2018-10-18T13:47:17Z 2018-10-18T13:47:17Z TheLex http://m.getsatisfaction.com/people/3384456 https://www.gravatar.com/avatar/edba44df711635d7a6a13ebf9fd355f0?d=identicon&s=55&r=PG thelex_3089916 I'm having the same problem.&nbsp; Due to a breach, I had to change all my passwords.&nbsp; Updated them on Quicken, then went thru the process of resestablishing sync with mobile app.&nbsp; All financial and credit card accounts (except for Wells Fargo!) synched flawlessly except for Amex.&nbsp; I updated to latest Quicken version 14.27, but same problem.&nbsp; I've fought with various Quicken problems over the decades, and have usually fixed or accepted them.&nbsp; This is a major problem for me because I like to include pic of Amex receipts realtime (have had a couple of problems).&nbsp; Now I can't do it.&nbsp; The older community "solutions" requiring starting a new file, deleting the old mobile file, opening the old data file and rebuilding the mobile file is way too tedius for me with my zillions of accounts.&nbsp; Puh-leez please fix this problem.&nbsp;&nbsp; 0 http://m.getsatisfaction.com/topics/7805820/replies/19811452 http://m.getsatisfaction.com/topics/7805820/replies/19811364 19811452 splasher responded to "Problems with Account Sync to Web/Mobile - institutionLoginId must be specified" 2018-10-18T16:25:57Z 2018-10-18T16:25:57Z splasher http://m.getsatisfaction.com/people/2941081 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11331857/2018-10-0717_50_49-Tardis_medium.png oldsplasher <b>WARNING:&nbsp; The above is a bogus spam post.&nbsp; The links/phone # will take you to a group falsely stating they are official Quicken support, they are NOT.&nbsp; Don't be fooled.<br /><br />Real Quicken Support can be reached at <a href="https://www.quicken.com/support#contact-support" rel="nofollow" title="Link: https://www.quicken.com/support#contact-support">https://www.quicken.com/support#contact-support</a><br /></b> 0 http://m.getsatisfaction.com/topics/7805820/replies/19811525 http://m.getsatisfaction.com/topics/7805820/replies/19811518 19811525 Dan Glynhampton responded to "Problems with Account Sync to Web/Mobile - institutionLoginId must be specified" 2018-10-18T16:51:33Z 2018-10-18T16:51:33Z Dan Glynhampton http://m.getsatisfaction.com/people/5289904 https://www.gravatar.com/avatar/a796bfe16f1360414b6793e3add70101?d=identicon&s=55&r=PG dan_glynhampton Do not, under any circumstances, call the number given above. That is not the official Quicken Support number, but rather is a third party with no connection to Quicken. Most such numbers are scammers who will charge you large amounts of money for inadequate support.<br /><br /> Quicken have provided a FAQ on the issue of unauthorised third party support:<br /><br /> <a href="https://getsatisfaction.com/quickencommunity/topics/quicken-faq-why-is-quicken-charging-me-for-product-support-where-can-i-get-free-quicken-support" rel="nofollow">https://getsatisfaction.com/quickenco...</a><br /><br /> Quicken Support is free and details of how to contact them can be found on this support page:<br /><br /> <a href="https://www.quicken.com/support#contact-support" rel="nofollow">https://www.quicken.com/support#conta...</a> 0 http://m.getsatisfaction.com/topics/7805820/replies/19817885 http://m.getsatisfaction.com/topics/7805820 19817885 John Gittings responded to "Problems with Account Sync to Web/Mobile - institutionLoginId must be specified" 2018-10-22T15:09:52Z 2018-10-22T15:09:52Z John Gittings http://m.getsatisfaction.com/people/9414454 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11186706/21463375_10154919245063848_7957187285924120442_n_medium.jpg john_gittings Well put I am right there with you.&nbsp; It would be nice to have someone step up and address the problem. You describe my problem exactly and I have tried all those methods still without resolution.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7805820/replies/19819967 http://m.getsatisfaction.com/topics/7805820/replies/19819752 19819967 splasher responded to "Problems with Account Sync to Web/Mobile - institutionLoginId must be specified" 2018-10-23T12:46:36Z 2018-10-23T12:46:36Z splasher http://m.getsatisfaction.com/people/2941081 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11331857/2018-10-0717_50_49-Tardis_medium.png oldsplasher <b>WARNING:&nbsp; The above is a bogus spam post.&nbsp; The links/phone # will take you to a group falsely stating they are official Quicken support, they are NOT.&nbsp; Don't be fooled.<br /><br />Real Quicken Support can be reached at <a href="https://www.quicken.com/support#contact-support" rel="nofollow">https://www.quicken.com/support#contact-support</a><br /></b> 0 http://m.getsatisfaction.com/topics/7805820/replies/19850344 http://m.getsatisfaction.com/topics/7805820 19850344 laura responded to "Problems with Account Sync to Web/Mobile - institutionLoginId must be specified" 2018-11-09T18:56:16Z 2018-11-09T18:56:16Z laura http://m.getsatisfaction.com/people/9847644 https://www.gravatar.com/avatar/42208926b47084c8cbe84b52dab51f30?d=identicon&s=55&r=PG laura_ixms55uogu5fp ditto - Citibank credit card throwing the same cryptic error; did a reset of that channel; turned off syncing and then reestablishing syncing; even did a shift+cntl super validate; nothing fixes this error 0 http://m.getsatisfaction.com/topics/7805820/replies/19851742 http://m.getsatisfaction.com/topics/7805820 19851742 TheLex responded to "Problems with Account Sync to Web/Mobile - institutionLoginId must be specified" 2018-11-11T02:22:07Z 2018-11-11T02:22:07Z TheLex http://m.getsatisfaction.com/people/3384456 https://www.gravatar.com/avatar/edba44df711635d7a6a13ebf9fd355f0?d=identicon&s=55&r=PG thelex_3089916 Had a real surprise on this issue today.&nbsp; I managed to mess things up so I did a restore of last night's backup replacing the existing file.&nbsp; That required re-establishing sync with the mobile app on all relevant accounts, and -- Bingo!&nbsp; All accounts, including the one I was expreriencing problems with, synched up fine.&nbsp; Its a pain, but this time it worked. 0 http://m.getsatisfaction.com/topics/7805820/replies/19860317 http://m.getsatisfaction.com/topics/7805820 19860317 Joe1234 responded to "Problems with Account Sync to Web/Mobile - institutionLoginId must be specified" 2018-11-16T00:32:55Z 2018-11-16T00:32:55Z Joe1234 http://m.getsatisfaction.com/people/5936636 https://www.gravatar.com/avatar/f92f9776572d88d5b52d8472caeb597e?d=identicon&s=55&r=PG joe1234 This problem is also occurring with accounts at Scotiabank using Canada version.It has been almost a year since I was able to sync. Intuit support kept saying it will be fixed in the next patch. On the latest call I was told the problem is in the mobile app and not in the desktop software.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7805820/replies/19861410 http://m.getsatisfaction.com/topics/7805820 19861410 dannyycharles responded to "Problems with Account Sync to Web/Mobile - institutionLoginId must be specified" 2018-11-16T17:44:15Z 2018-11-16T17:44:15Z dannyycharles http://m.getsatisfaction.com/people/8450600 https://www.gravatar.com/avatar/2ab632b4ff6e0b6eedabb59024518d5c?d=identicon&s=55&r=PG dannyycharles I did not experience this issue with Mobile.&nbsp; The issue began to present just after updating to Quicken 2019.&nbsp; I am not certain it is was coincident or circumstance; but, either way I am still interesting in a fix.&nbsp; I was a fix to create a new file and test a new account successfully.&nbsp; Do I need to do the same for all of the 20+ accounts I had?&nbsp; If so, do I get all of my historical data sync to the new test file?&nbsp;&nbsp; 0