http://m.getsatisfaction.com/topics/7805820 Problems with Account Sync to Web/Mobile - institutionLoginId must be specified 2018-12-26T22:32:50Z 2018-10-17T13:09:04Z 7805820 http://m.getsatisfaction.com/topics/7805820 7805820 Problems with Account Sync to Web/Mobile - institutionLoginId must be specified 2018-12-26T22:32:50Z 2018-10-17T13:09:04Z David Straub http://m.getsatisfaction.com/people/8541011 https://www.gravatar.com/avatar/c9150bce0ed6d9fcc0a6208fffe798d3?d=identicon&s=55&r=PG dastraub1 Product: Quicken 2019 - Home, Business &amp; Rental Property &nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /> Version: 2019 R14.27 build 27.1.14.27<br /><br />I see many post on this title with the account sync error of IntitutionalLoginid must be specified with accounts.&nbsp; I have American Express and Chase accounts that will not sync to Mobile or Web with this error.&nbsp; I have attempted each of the recommended solutions included deleting the Cloud file and reinstalling and still am unable to get these accounts to be added to mobile or web.<br /><br />Several post indicate a status of "solved", "acknowledged" or known, that spread over a year or more.&nbsp; Is there another recommended fix and if so where do I find the resolution?<br /><br alt="" name="" rel="" target="" title="" type="" value="" /> problem mobile_web_and_cloud_sync mobile_web_and_cloud_sync, errors_troubleshooting_non_olb, bank_accounts_downloading_and_categorizing active 24 15 6 comment http://m.getsatisfaction.com/topics/7805820/replies/19811091 http://m.getsatisfaction.com/topics/7805820 19811091 TheLex responded to "Problems with Account Sync to Web/Mobile - institutionLoginId must be specified" 2018-10-18T13:47:17Z 2018-10-18T13:47:17Z TheLex http://m.getsatisfaction.com/people/3384456 https://www.gravatar.com/avatar/edba44df711635d7a6a13ebf9fd355f0?d=identicon&s=55&r=PG thelex_3089916 I'm having the same problem.&nbsp; Due to a breach, I had to change all my passwords.&nbsp; Updated them on Quicken, then went thru the process of resestablishing sync with mobile app.&nbsp; All financial and credit card accounts (except for Wells Fargo!) synched flawlessly except for Amex.&nbsp; I updated to latest Quicken version 14.27, but same problem.&nbsp; I've fought with various Quicken problems over the decades, and have usually fixed or accepted them.&nbsp; This is a major problem for me because I like to include pic of Amex receipts realtime (have had a couple of problems).&nbsp; Now I can't do it.&nbsp; The older community "solutions" requiring starting a new file, deleting the old mobile file, opening the old data file and rebuilding the mobile file is way too tedius for me with my zillions of accounts.&nbsp; Puh-leez please fix this problem.&nbsp;&nbsp; 0 http://m.getsatisfaction.com/topics/7805820/replies/19811452 http://m.getsatisfaction.com/topics/7805820/replies/19811364 19811452 splasher responded to "Problems with Account Sync to Web/Mobile - institutionLoginId must be specified" 2018-10-18T16:25:57Z 2018-10-18T16:25:57Z splasher http://m.getsatisfaction.com/people/2941081 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11331857/2018-10-0717_50_49-Tardis_medium.png oldsplasher <b>WARNING:&nbsp; The above is a bogus spam post.&nbsp; The links/phone # will take you to a group falsely stating they are official Quicken support, they are NOT.&nbsp; Don't be fooled.<br /><br />Real Quicken Support can be reached at <a href="https://www.quicken.com/support#contact-support" rel="nofollow" title="Link: https://www.quicken.com/support#contact-support">https://www.quicken.com/support#contact-support</a><br /></b> 0 http://m.getsatisfaction.com/topics/7805820/replies/19811525 http://m.getsatisfaction.com/topics/7805820/replies/19811518 19811525 Dan Glynhampton responded to "Problems with Account Sync to Web/Mobile - institutionLoginId must be specified" 2018-10-18T16:51:33Z 2018-10-18T16:51:33Z Dan Glynhampton http://m.getsatisfaction.com/people/5289904 https://www.gravatar.com/avatar/a796bfe16f1360414b6793e3add70101?d=identicon&s=55&r=PG dan_glynhampton Do not, under any circumstances, call the number given above. That is not the official Quicken Support number, but rather is a third party with no connection to Quicken. Most such numbers are scammers who will charge you large amounts of money for inadequate support.<br /><br /> Quicken have provided a FAQ on the issue of unauthorised third party support:<br /><br /> <a href="https://getsatisfaction.com/quickencommunity/topics/quicken-faq-why-is-quicken-charging-me-for-product-support-where-can-i-get-free-quicken-support" rel="nofollow">https://getsatisfaction.com/quickenco...</a><br /><br /> Quicken Support is free and details of how to contact them can be found on this support page:<br /><br /> <a href="https://www.quicken.com/support#contact-support" rel="nofollow">https://www.quicken.com/support#conta...</a> 0 http://m.getsatisfaction.com/topics/7805820/replies/19817885 http://m.getsatisfaction.com/topics/7805820 19817885 John Gittings responded to "Problems with Account Sync to Web/Mobile - institutionLoginId must be specified" 2018-10-22T15:09:52Z 2018-10-22T15:09:52Z John Gittings http://m.getsatisfaction.com/people/9414454 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11186706/21463375_10154919245063848_7957187285924120442_n_medium.jpg john_gittings Well put I am right there with you.&nbsp; It would be nice to have someone step up and address the problem. You describe my problem exactly and I have tried all those methods still without resolution.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7805820/replies/19819967 http://m.getsatisfaction.com/topics/7805820/replies/19819752 19819967 splasher responded to "Problems with Account Sync to Web/Mobile - institutionLoginId must be specified" 2018-10-23T12:46:36Z 2018-10-23T12:46:36Z splasher http://m.getsatisfaction.com/people/2941081 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11331857/2018-10-0717_50_49-Tardis_medium.png oldsplasher <b>WARNING:&nbsp; The above is a bogus spam post.&nbsp; The links/phone # will take you to a group falsely stating they are official Quicken support, they are NOT.&nbsp; Don't be fooled.<br /><br />Real Quicken Support can be reached at <a href="https://www.quicken.com/support#contact-support" rel="nofollow">https://www.quicken.com/support#contact-support</a><br /></b> 0 http://m.getsatisfaction.com/topics/7805820/replies/19850344 http://m.getsatisfaction.com/topics/7805820 19850344 laura responded to "Problems with Account Sync to Web/Mobile - institutionLoginId must be specified" 2018-11-09T18:56:16Z 2018-11-09T18:56:16Z laura http://m.getsatisfaction.com/people/9847644 https://www.gravatar.com/avatar/42208926b47084c8cbe84b52dab51f30?d=identicon&s=55&r=PG laura_ixms55uogu5fp ditto - Citibank credit card throwing the same cryptic error; did a reset of that channel; turned off syncing and then reestablishing syncing; even did a shift+cntl super validate; nothing fixes this error 0 http://m.getsatisfaction.com/topics/7805820/replies/19851742 http://m.getsatisfaction.com/topics/7805820 19851742 TheLex responded to "Problems with Account Sync to Web/Mobile - institutionLoginId must be specified" 2018-11-11T02:22:07Z 2018-11-11T02:22:07Z TheLex http://m.getsatisfaction.com/people/3384456 https://www.gravatar.com/avatar/edba44df711635d7a6a13ebf9fd355f0?d=identicon&s=55&r=PG thelex_3089916 Had a real surprise on this issue today.&nbsp; I managed to mess things up so I did a restore of last night's backup replacing the existing file.&nbsp; That required re-establishing sync with the mobile app on all relevant accounts, and -- Bingo!&nbsp; All accounts, including the one I was expreriencing problems with, synched up fine.&nbsp; Its a pain, but this time it worked. 0 http://m.getsatisfaction.com/topics/7805820/replies/19860317 http://m.getsatisfaction.com/topics/7805820 19860317 Joe1234 responded to "Problems with Account Sync to Web/Mobile - institutionLoginId must be specified" 2018-11-16T00:32:55Z 2018-11-16T00:32:55Z Joe1234 http://m.getsatisfaction.com/people/5936636 https://www.gravatar.com/avatar/f92f9776572d88d5b52d8472caeb597e?d=identicon&s=55&r=PG joe1234 This problem is also occurring with accounts at Scotiabank using Canada version.It has been almost a year since I was able to sync. Intuit support kept saying it will be fixed in the next patch. On the latest call I was told the problem is in the mobile app and not in the desktop software.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7805820/replies/19861410 http://m.getsatisfaction.com/topics/7805820 19861410 dannyycharles responded to "Problems with Account Sync to Web/Mobile - institutionLoginId must be specified" 2018-11-16T17:44:15Z 2018-11-16T17:44:15Z dannyycharles http://m.getsatisfaction.com/people/8450600 https://www.gravatar.com/avatar/2ab632b4ff6e0b6eedabb59024518d5c?d=identicon&s=55&r=PG dannyycharles I did not experience this issue with Mobile.&nbsp; The issue began to present just after updating to Quicken 2019.&nbsp; I am not certain it is was coincident or circumstance; but, either way I am still interesting in a fix.&nbsp; I was a fix to create a new file and test a new account successfully.&nbsp; Do I need to do the same for all of the 20+ accounts I had?&nbsp; If so, do I get all of my historical data sync to the new test file?&nbsp;&nbsp; 0 http://m.getsatisfaction.com/topics/7805820/replies/19865974 http://m.getsatisfaction.com/topics/7805820 19865974 Joe1234 responded to "Problems with Account Sync to Web/Mobile - institutionLoginId must be specified" 2018-11-20T01:45:44Z 2018-11-20T01:45:44Z Joe1234 http://m.getsatisfaction.com/people/5936636 https://www.gravatar.com/avatar/f92f9776572d88d5b52d8472caeb597e?d=identicon&s=55&r=PG joe1234 Did you test using the same account and bank that failed in the original file? I did try using a test similar to yours. I have found that some accounts will work while other fail. It seems to be related only to certain banks. I have tried other suggestions which were provided by support, but so far nothing has worked.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7805820/replies/19867479 http://m.getsatisfaction.com/topics/7805820 19867479 TheLex responded to "Problems with Account Sync to Web/Mobile - institutionLoginId must be specified" 2018-11-20T21:07:04Z 2018-11-20T21:07:04Z TheLex http://m.getsatisfaction.com/people/3384456 https://www.gravatar.com/avatar/edba44df711635d7a6a13ebf9fd355f0?d=identicon&s=55&r=PG thelex_3089916 I didnt really "test" anything.&nbsp; I ended up having to restore a backup on top of my live file which required re-synching all relevant bank accounts.&nbsp; This time the re-synch worked. Good luck.&nbsp; This product is great when it works 0 http://m.getsatisfaction.com/topics/7805820/replies/19867482 http://m.getsatisfaction.com/topics/7805820 19867482 dannyycharles responded to "Problems with Account Sync to Web/Mobile - institutionLoginId must be specified" 2018-11-20T21:09:02Z 2018-11-20T21:09:02Z dannyycharles http://m.getsatisfaction.com/people/8450600 https://www.gravatar.com/avatar/2ab632b4ff6e0b6eedabb59024518d5c?d=identicon&s=55&r=PG dannyycharles Thank you for the feedback.&nbsp; I am hopeful this issue will be resolved in the cyclical release. 0 http://m.getsatisfaction.com/topics/7805820/replies/19868816 http://m.getsatisfaction.com/topics/7805820 19868816 Mark Pedroia responded to "Problems with Account Sync to Web/Mobile - institutionLoginId must be specified" 2018-11-21T17:24:21Z 2018-11-21T17:24:21Z Mark Pedroia http://m.getsatisfaction.com/people/8427524 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11349271/IMAG0318_medium.jpg mpedroia This issue has evolved over time, getting worse, meaning affecting more accounts (of mine).&nbsp; It started out with one account within one institution, then spread to another account.&nbsp; Over time, it happened at a different institution, then more accounts at that same bank.&nbsp; Then another bank.&nbsp; To date, it is affecting (my) Bank of America, Redwood Credit Union, Firefighters First CU, Discover Card.&nbsp; Over months, I have been completely unsuccessful correcting this issue which has effectively eliminated any benefit to "mobile" since I still need to carry paper receipts - ugh!&nbsp; In the past, there was an option to "delete" your cloud account/mobile data.&nbsp; That used to work, well for a while; when the problem returned, I could always kill the data and rebuild it.&nbsp; No, totally dead in the water with no fixes available. Win 10 QRPM R18.4, Build 25.1.18.4 0 http://m.getsatisfaction.com/topics/7805820/replies/19868893 http://m.getsatisfaction.com/topics/7805820/replies/19868816 19868893 splasher responded to "Problems with Account Sync to Web/Mobile - institutionLoginId must be specified" 2018-11-21T17:57:48Z 2018-11-21T17:57:48Z splasher http://m.getsatisfaction.com/people/2941081 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11331857/2018-10-0717_50_49-Tardis_medium.png oldsplasher @Mark Pedroia<br /><br />See my comments here about Discover Card:&nbsp;<br /><a href="https://getsatisfaction.com/quickencommunity/topics/issues-with-one-step-update-no-longer-recognizing-accounts-aaa-mastercard-sams-club-mastercard-and-cc-501-error-on-others" rel="nofollow" title="Link: https://getsatisfaction.com/quickencommunity/topics/issues-with-one-step-update-no-longer-recognizing-accounts-aaa-mastercard-sams-club-mastercard-and-cc-501-error-on-others">https://getsatisfaction.com/quickencommunity/topics/issues-with-one-step-update-no-longer-recognizin...</a> 0 http://m.getsatisfaction.com/topics/7805820/replies/19872935 http://m.getsatisfaction.com/topics/7805820 19872935 Joe1234 responded to "Problems with Account Sync to Web/Mobile - institutionLoginId must be specified" 2018-11-25T01:15:00Z 2018-11-25T01:15:00Z Joe1234 http://m.getsatisfaction.com/people/5936636 https://www.gravatar.com/avatar/f92f9776572d88d5b52d8472caeb597e?d=identicon&s=55&r=PG joe1234 This week I was able to speak to level 2 support about this issue and here is what I was told. Even though the desktop gives the error message, the problem is caused by or related to the mobile app.It is not known when there will be a fix.<br alt="" name="" rel="" target="" title="" type="" value="" /> 1 http://m.getsatisfaction.com/topics/7805820/replies/19895463 http://m.getsatisfaction.com/topics/7805820 19895463 Mark Pedroia responded to "Problems with Account Sync to Web/Mobile - institutionLoginId must be specified" 2018-12-09T02:28:44Z 2018-12-09T02:28:44Z Mark Pedroia http://m.getsatisfaction.com/people/8427524 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11349271/IMAG0318_medium.jpg mpedroia Thank you, in the last 2 weeks, it has deteriorated even further.&nbsp; Not ONE of my credit card accounts will function on Mobile (visa, discover, citi).&nbsp; That last one has become inoperable.&nbsp; The value of mobile was the field entry of a receipt and a photo of the receipt, super handy.&nbsp; Now that it is truly broken, it has no value, to me, other than to be a source of frustration with fruitless attempts to remedy it.&nbsp; <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />So, the mobile app is coming off all my devices and I'm reverting to the stone age process of collecting, transporting and saving receipts to be filed away.&nbsp; Quicken, love you but this is NOT progress.&nbsp; I'm doing the same thing now that I did over 30 year ago when Quicken was a dos version product.&nbsp;&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Maybe, someday, I'll receive an e-mail from the "me-too" and "follow" connections letting me know you've fixed it. 0 http://m.getsatisfaction.com/topics/7805820/replies/19921652 http://m.getsatisfaction.com/topics/7805820 19921652 Lloyd Young responded to "Problems with Account Sync to Web/Mobile - institutionLoginId must be specified" 2018-12-26T22:32:50Z 2018-12-26T22:32:50Z Lloyd Young http://m.getsatisfaction.com/people/9884836 https://www.gravatar.com/avatar/ca70ac23c4d70e9f789054d56d27f0b7?d=identicon&s=55&r=PG lloyd_young_fu8vlxxd8lncb Spent 3 hours today on the phone with Quicken level 3 support trying several options. Only one that worked was to start over with a totally new Quicken file and sync with the troubled accounts worked. This seemed to fix the issue but solution is too painful for me to do. Have several accounts with mountains of pre-existing data in each account. Solution would take too long for it to be workable for me. Some folks have a solution here:&nbsp;&nbsp;<a alt="" href="https://getsatisfaction.com/quickencommunity/topics/parameter-institution-loginid-must-be-specified" name="" rel="nofollow" target="" title="" type="" value="">https://getsatisfaction.com/quickencommunity/topics/parameter-institution-loginid-must-be-specified</a>&nbsp;but this solution did not work for me. 0