http://m.getsatisfaction.com/topics/7808916 T M Maximum is causing internet to slow down 2018-11-12T13:45:44Z 2018-10-24T15:03:06Z 7808916 http://m.getsatisfaction.com/topics/7808916 7808916 T M Maximum is causing internet to slow down 2018-11-12T13:45:44Z 2018-10-24T15:03:06Z khanagan http://m.getsatisfaction.com/people/9575166 https://www.gravatar.com/avatar/d52c1355948f835ef7bd332b651f4005?d=identicon&s=55&r=PG khanagan T.M. Maximum is causing my computer to slow down or stop when surfing the internet. If I turn off Maximum my surfing returns to normal speed with no problems. This is getting old, it happened a year or so ago and now it is doing it once again, I need this fixed ASAP. <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />FYI, my yearly subscription is set to renew in November, which I will not be doing if this problem is not fixed as this should never happen in the first place. I have been a loyal customer for MANY years, but if I need to I will be switching to Mcafee Total protection.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />O.S. Microsoft Windows 10 Home version 10.0.17134 Build 17134<br alt="" name="" rel="" target="" title="" type="" value="" />Google Chrome version 70.0.3538.67 (Official Build) (64-bit)<br alt="" name="" rel="" target="" title="" type="" value="" />Trend Micro Maximum Security version 15.0.1172 (Component versions)<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><b>A very unhappy user.</b> problem 4_solved_in_public 4_solved_in_public, 3_replied, 1_case_ts complete 10 3 1 comment http://m.getsatisfaction.com/topics/7808916/replies/19822973 http://m.getsatisfaction.com/topics/7808916 19822973 Tom Emmelot responded to "T M Maximum is causing internet to slow down" 2018-10-24T15:53:58Z 2018-10-24T15:53:58Z Tom Emmelot http://m.getsatisfaction.com/people/3296549 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8626769/TOM_medium.jpg tom_emmelot Hi <a alt="" href="https://en.community.trendmicro.com/tm_en/people/khanagan" name="" rel="nofollow" target="" title="" type="" value="">khanagan<br /></a> <br alt="" name="" rel="" target="" title="" type="" value="" />Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!<br alt="" name="" rel="" target="" title="" type="" value="" />I think he is busy to download version 15.0.1204<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Kind regards,<br alt="" name="" rel="" target="" title="" type="" value="" />Tom<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 1 http://m.getsatisfaction.com/topics/7808916/replies/19825491 http://m.getsatisfaction.com/topics/7808916 19825491 TM_Pat responded to "T M Maximum is causing internet to slow down" 2018-10-25T19:58:42Z 2018-10-25T19:58:42Z TM_Pat http://m.getsatisfaction.com/people/8988518 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11035374/%7B9DF116F3-55AF-41AC-BCC2-D1ECE6D2CECB%7D_medium.png mapatricia_castro Hello&nbsp;khanagan,<br /><br />We're sorry to hear that you encounter this issue with our product.<br /><br />Since we have recently released the latest version of Trend Micro Security, the program might be performing the force upgrade.<br /><br />Let us know if you still encounter the same issue after the said upgrade.<br /><br />Regards,<br />Pat 2 http://m.getsatisfaction.com/topics/7808916/replies/19826444 http://m.getsatisfaction.com/topics/7808916/replies/19825491 19826444 khanagan responded to "T M Maximum is causing internet to slow down" 2018-10-26T12:16:37Z 2018-10-26T12:16:37Z khanagan http://m.getsatisfaction.com/people/9575166 https://www.gravatar.com/avatar/d52c1355948f835ef7bd332b651f4005?d=identicon&s=55&r=PG khanagan Thanks Pat.&nbsp; How long do these upgrades usually take? How do I check to see if this forced upgrade has been completed? Why do we not get any type of information on when this upgrade is going to be happening, so we are aware that there might be some sort of slowdown?<br /><br />Thank you 0 http://m.getsatisfaction.com/topics/7808916/replies/19826484 http://m.getsatisfaction.com/topics/7808916/replies/19825491 19826484 Tom Emmelot responded to "T M Maximum is causing internet to slow down" 2018-10-26T12:45:47Z 2018-10-26T12:45:47Z Tom Emmelot http://m.getsatisfaction.com/people/3296549 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8626769/TOM_medium.jpg tom_emmelot Hi <a alt="" href="https://en.community.trendmicro.com/tm_en/people/khanagan" name="" rel="nofollow" target="" title="" type="" value="">khanagan</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Is the internet slowdown with all your browsers, IE,Edge,Firefox,Chrome?<br alt="" name="" rel="" target="" title="" type="" value="" />Like to here from you.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Kind regards,<br alt="" name="" rel="" target="" title="" type="" value="" />Tom<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7808916/replies/19828006 http://m.getsatisfaction.com/topics/7808916/replies/19825491 19828006 khanagan responded to "T M Maximum is causing internet to slow down" 2018-10-27T06:12:13Z 2018-10-27T06:12:13Z khanagan http://m.getsatisfaction.com/people/9575166 https://www.gravatar.com/avatar/d52c1355948f835ef7bd332b651f4005?d=identicon&s=55&r=PG khanagan All the browsers 0 http://m.getsatisfaction.com/topics/7808916/replies/19828111 http://m.getsatisfaction.com/topics/7808916/replies/19825491 19828111 Tom Emmelot responded to "T M Maximum is causing internet to slow down" 2018-10-27T10:47:19Z 2018-10-27T10:47:19Z Tom Emmelot http://m.getsatisfaction.com/people/3296549 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8626769/TOM_medium.jpg tom_emmelot Hi <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />If so ,<br />Uninstall TM.<br alt="" name="" rel="" target="" title="" type="" value="" />Reboot.<br alt="" name="" rel="" target="" title="" type="" value="" />Using the Trend Micro Remnant File Remover Tool<br alt="" name="" rel="" target="" title="" type="" value="" /><a href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security-2017/1104912.aspx?_ga=1.220397787.298793850.1478966651" rel="nofollow" title="Link: https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security-2017/1104912.aspx?_ga=1.220397787.298793850.1478966651">https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security-2017/1104912.asp...</a><br />Reboot<br alt="" name="" rel="" target="" title="" type="" value="" />Download the latest version and reinstall <a alt="" href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/1059569.aspx?_ga=2.217985183.883630644.1540201776-1963825086.1540060305" name="" rel="nofollow" target="_blank" title="Link httpsesupporttrendmicrocomen-ushomepagestechnical-support1059569aspx" type="" value="">here</a><br alt="" name="" rel="" target="" title="" type="" value="" />Reboot<br alt="" name="" rel="" target="" title="" type="" value="" />Hope this helps<br /><br />Kind regards,<br />Tom<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7808916/replies/19828357 http://m.getsatisfaction.com/topics/7808916/replies/19825491 19828357 khanagan responded to "T M Maximum is causing internet to slow down" 2018-10-27T14:51:20Z 2018-10-27T14:51:20Z khanagan http://m.getsatisfaction.com/people/9575166 https://www.gravatar.com/avatar/d52c1355948f835ef7bd332b651f4005?d=identicon&s=55&r=PG khanagan I waiting to see if it is the forced upgrade process (not update) is causing the issue as Pat suggested in a previous comment. This morning speed is back to normal and don't seem to have any lag, keeping my fingers crossed.&nbsp; 2 http://m.getsatisfaction.com/topics/7808916/replies/19849867 http://m.getsatisfaction.com/topics/7808916 19849867 khanagan responded to "T M Maximum is causing internet to slow down" 2018-11-09T14:26:49Z 2018-11-09T14:26:49Z khanagan http://m.getsatisfaction.com/people/9575166 https://www.gravatar.com/avatar/d52c1355948f835ef7bd332b651f4005?d=identicon&s=55&r=PG khanagan The problem must of been caused by thee forced upgrade as it is now gone. It would nice if we receive some sort of notification that our product was receiving a forced upgrade so people are aware of the why there is a slow down happening. Other wise how about notifying us of the link to the forced upgrade so we ca pick and choose when we want it done?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Thanks for the help ;) 1 http://m.getsatisfaction.com/topics/7808916/replies/19852930 http://m.getsatisfaction.com/topics/7808916/replies/19849867 19852930 TM_Pat responded to "T M Maximum is causing internet to slow down" 2018-11-12T09:57:59Z 2018-11-12T09:57:59Z TM_Pat http://m.getsatisfaction.com/people/8988518 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11035374/%7B9DF116F3-55AF-41AC-BCC2-D1ECE6D2CECB%7D_medium.png mapatricia_castro Hi&nbsp;<a href="https://console.getsatisfaction.com/manage/102939/users/9575166" rel="nofollow" target="_blank">khanagan</a>,<br /><br />It is true that some users encountered internet connection issue during the download of the force upgrade. The force upgrade is done silently with the intention of giving users a seamless experience without having to do much just to get the latest version.<br /><br />Your point is taken by the way, it would be nicer if users can get a notification about it. We'll try our best to make it happen by the next release.<br /><br />Regards,<br />Pat 1 http://m.getsatisfaction.com/topics/7808916/replies/19853133 http://m.getsatisfaction.com/topics/7808916 19853133 khanagan responded to "T M Maximum is causing internet to slow down" 2018-11-12T13:45:44Z 2018-11-12T13:45:44Z khanagan http://m.getsatisfaction.com/people/9575166 https://www.gravatar.com/avatar/d52c1355948f835ef7bd332b651f4005?d=identicon&s=55&r=PG khanagan Thanks Pat. 0