http://m.getsatisfaction.com/topics/7813266 Unauthorized Change svchost.exe 2019-01-14T01:05:10Z 2018-11-02T19:09:31Z 7813266 http://m.getsatisfaction.com/topics/7813266 7813266 Unauthorized Change svchost.exe 2019-01-14T01:05:10Z 2018-11-02T19:09:31Z olivier.cora http://m.getsatisfaction.com/people/9840318 https://www.gravatar.com/avatar/f2bfc71de6fe24d81e033f8dcde0adb9?d=identicon&s=55&r=PG oliviercora Hi,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I just noticed an unauthorised change blocked reported on my computer:<br alt="" name="" rel="" target="" title="" type="" value="" /><img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1760284/RackMultipart20181102-67655-1f2z95b-image_inline.png?1541185190" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1760284RackMultipart20181102-67655-1f2z95b-image_inlinepng1541185190" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />what does this mean exactly? seems to me that svchost attempted to change the registry but this is unclear.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Also since a couple of weeks, a website is blocked and reported as pornography:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1760287/RackMultipart20181102-117354-1bp5f64-image_inline.png?1541185408" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1760287RackMultipart20181102-117354-1bp5f64-image_inlinepng1541185408" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />This behaviour is new and prevents me to watch TV; I need to temporarily allow and then stop/restart my machine to access content.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />The full URL reads: <u alt="" name="" rel="" target="" title="" type="" value=""><a alt="" href="https://media-pass.canal-plus.com/latest/js/bundle-site.js" name="" rel="nofollow" target="" title="Link httpsmedia-passcanal-pluscomlatestjsbundle-sitejs" type="" value="">https://media-pass.canal-plus.com/latest/js/bundle-site.js</a></u><br alt="" name="" rel="" target="" title="" type="" value="" />Allowing shows the script of this page, nothing else material is experienced.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1760288/RackMultipart20181102-85542-h6dwdt-image_inline.png?1541185630" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1760288/RackMultipart20181102-85542-h6dwdt-image_inline.png?1541185630" /><br /><br />I can't say if both issues are related.<br /><br />What's the approach here? Unblock that change?<br /><br />any support would be greatly appreciated<br />thanks!<br alt="" name="" rel="" target="" title="" type="" value="" /> question 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts 6 3 1 comment http://m.getsatisfaction.com/topics/7813266/replies/19839737 http://m.getsatisfaction.com/topics/7813266 19839737 Tom Emmelot responded to "Unauthorized Change svchost.exe" 2018-11-02T20:17:45Z 2018-11-02T20:17:45Z Tom Emmelot http://m.getsatisfaction.com/people/3296549 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8626769/TOM_medium.jpg tom_emmelot Hi <a alt="" href="https://en.community.trendmicro.com/tm_en/people/oliviercora" name="" rel="nofollow" target="" title="" type="" value="">olivier.cora</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!<br alt="" name="" rel="" target="" title="" type="" value="" />2 questions:<br alt="" name="" rel="" target="" title="" type="" value="" />Do you put yourself under parental control?<br alt="" name="" rel="" target="" title="" type="" value="" />Do you put the windows map under folder protection?<br alt="" name="" rel="" target="" title="" type="" value="" />Here from you.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Kind regards,<br alt="" name="" rel="" target="" title="" type="" value="" />Tom<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7813266/replies/19840280 http://m.getsatisfaction.com/topics/7813266 19840280 olivier.cora responded to "Unauthorized Change svchost.exe" 2018-11-03T10:14:18Z 2018-11-03T10:14:18Z olivier.cora http://m.getsatisfaction.com/people/9840318 https://www.gravatar.com/avatar/f2bfc71de6fe24d81e033f8dcde0adb9?d=identicon&s=55&r=PG oliviercora Hi Tom,<br alt="" name="" rel="" target="" title="" type="" value="" />yes, parental control is switched on<br alt="" name="" rel="" target="" title="" type="" value="" />folder protection: do you mean "folder shield"?, folder shield is switched on too: "documents" and "pictures"&nbsp; user profile folders are protected.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />what is your suggestion?<br alt="" name="" rel="" target="" title="" type="" value="" />thanks and regards,<br alt="" name="" rel="" target="" title="" type="" value="" />Olivier.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7813266/replies/19840294 http://m.getsatisfaction.com/topics/7813266 19840294 Tom Emmelot responded to "Unauthorized Change svchost.exe" 2018-11-03T10:46:17Z 2018-11-03T10:46:17Z Tom Emmelot http://m.getsatisfaction.com/people/3296549 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8626769/TOM_medium.jpg tom_emmelot Hi <a alt="" href="https://en.community.trendmicro.com/tm_en/people/oliviercora" name="" rel="nofollow" target="" title="" type="" value="">olivier.cora</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I think Parental Control did not like you to go to Canal+, adult site!<br alt="" name="" rel="" target="" title="" type="" value="" />So put off Parental Control for your self, you are mature enough to make your own decisions on the web. Trend protect you!<br alt="" name="" rel="" target="" title="" type="" value="" />And run this for the other problem.<br alt="" name="" rel="" target="" title="" type="" value="" />Using the Trend Micro Permission Tool<br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/1112254.aspx?cm_mmc=Community-_-R..." name="" rel="nofollow" target="" title="Link httpsesupporttrendmicrocomen-ushomepagestechnical-support1112254aspxcm_mmcCommunity-_-ReplyManual-_-AllProducts-_-All20_ga21172012221314794571532038165-4082220691532038165" type="" value="">https://esupport.trendmicro.com/en-us/home/pages/technical-support/1112254.aspx?cm_mmc=Community-_-R...<br alt="" name="" rel="" target="" title="" type="" value="" /></a><br alt="" name="" rel="" target="" title="" type="" value="" />Here from you<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Kind regards,<br alt="" name="" rel="" target="" title="" type="" value="" />Tom<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7813266/replies/19841822 http://m.getsatisfaction.com/topics/7813266 19841822 TM_X responded to "Unauthorized Change svchost.exe" 2018-11-04T21:49:26Z 2018-11-04T21:49:26Z TM_X http://m.getsatisfaction.com/people/9489150 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11213664/download_medium.png josephine_hipolito Hi&nbsp;<a href="https://console.getsatisfaction.com/manage/102939/users/9840318" rel="nofollow" target="_blank">olivier.cora</a>,&nbsp;<br /><br /><a href="https://media-pass.canal-plus.com/latest/js/bundle-site.js" rel="nofollow" title="Link: https://media-pass.canal-plus.com/latest/js/bundle-site.js">https://media-pass.canal-plus.com/latest/js/bundle-site.js</a>&nbsp;is categorized as pornography site which is to be blocked when you are using Parental Controls; hence the pop-up message.&nbsp;<br /><br />^X 1 http://m.getsatisfaction.com/topics/7813266/replies/19950903 http://m.getsatisfaction.com/topics/7813266 19950903 olivier.cora responded to "Unauthorized Change svchost.exe" 2019-01-13T22:02:38Z 2019-01-13T22:02:38Z olivier.cora http://m.getsatisfaction.com/people/9840318 https://www.gravatar.com/avatar/f2bfc71de6fe24d81e033f8dcde0adb9?d=identicon&s=55&r=PG oliviercora Hi,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />apologies for the late reply;<br alt="" name="" rel="" target="" title="" type="" value="" />hmm.... it shouldn't be categorised as pornography;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />the URL I am using is&nbsp;<a alt="" href="https://www.mycanal.fr" name="" rel="nofollow" target="" title="Link httpswwwmycanalfr" type="" value="">https://www.mycanal.fr</a>&nbsp;and when launching live TV such as TF1 or France2 the other URL is called (<a alt="" href="https://media-pass.canal-plus.com/latest/js/bundle-site.js" name="" rel="nofollow" target="" title="Link httpsmedia-passcanal-pluscomlatestjsbundle-sitejs" type="" value="">https://media-pass.canal-plus.com/latest/js/bundle-site.js</a>&nbsp;).<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I had to allow it but either the URL shouldn't be categorised as porn (who does that?) either Canal+ should fix this.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Now I have a porn site allowed in TM, which is incorrect...<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />thanks again,<br alt="" name="" rel="" target="" title="" type="" value="" />Olivier.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7813266/replies/19951101 http://m.getsatisfaction.com/topics/7813266 19951101 TM_X responded to "Unauthorized Change svchost.exe" 2019-01-14T01:05:10Z 2019-01-14T01:05:10Z TM_X http://m.getsatisfaction.com/people/9489150 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11213664/download_medium.png josephine_hipolito Hi&nbsp;<a href="https://console.getsatisfaction.com/manage/102939/users/9840318" rel="nofollow" target="_blank">olivier.cora</a>,&nbsp;<br /><br />Probably due to reclassification requests, the website (<a href="https://www.mycanal.fr/" rel="nofollow" target="_blank" title="Link httpswwwmycanalfr">https://www.mycanal.fr</a>) is no longer classified as an adult site. You can confirm it on our Site Safety Center:&nbsp;<a href="https://global.sitesafety.trendmicro.com/" rel="nofollow" title="Link: https://global.sitesafety.trendmicro.com/">https://global.sitesafety.trendmicro.com/</a>. However, if your Parental Controls Protection Category is set to Child, the site will still be blocked as it is classified as media (which is blocked in Child category). Can you please send us a screenshot of your Parental Controls settings?&nbsp;<br /><br />^X 1