http://m.getsatisfaction.com/topics/7813604 Trend Micro Security Installation stuck at Now Activating 2018-11-10T20:51:44Z 2018-11-03T22:04:10Z 7813604 http://m.getsatisfaction.com/topics/7813604 7813604 Trend Micro Security Installation stuck at Now Activating 2018-11-10T20:51:44Z 2018-11-03T22:04:10Z dkgordon1 http://m.getsatisfaction.com/people/9841369 https://www.gravatar.com/avatar/36c934d2c995f617411c9e3da24da140?d=identicon&s=55&r=PG dkgordon1 After renewing my expired TrendMicro Security 2019 for Windows and successfully downloading the software on my Dell inspiron 5720 x64 based PC with Windows 10 OS, the installation process got stuck at "Now Activating." I have had no success with Geek Squad after several hours online with them.&nbsp; <br /><br alt="" name="" rel="" target="" title="" type="" value="" />I have tried Option 2 from the Support article "Stuck at Now Activating window when installing Trend Micro Security" Solution ID:1104608,&nbsp;Last Updated:Sep. 28, 2018 9:05 PM (PST)'.&nbsp; The Geek Squad did Option 3 and found no malware.&nbsp; Option 4 did not work either.&nbsp;&nbsp;<br /><br />I am extremely frustrated that I cannot install this software and protect my laptop.<br alt="" name="" rel="" target="" title="" type="" value="" />.<br alt="" name="" rel="" target="" title="" type="" value="" /> problem 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts, 5_escalated pending 11 4 1 comment http://m.getsatisfaction.com/topics/7813604/replies/19841240 http://m.getsatisfaction.com/topics/7813604 19841240 dkgordon1 responded to "Trend Micro Security Installation stuck at Now Activating" 2018-11-04T11:48:40Z 2018-11-04T11:48:40Z dkgordon1 http://m.getsatisfaction.com/people/9841369 https://www.gravatar.com/avatar/36c934d2c995f617411c9e3da24da140?d=identicon&s=55&r=PG dkgordon1 After ending the task in Task Manager, I restarted my laptop.&nbsp; When I double-click the Trend MicroScecurity icon on my desktop, it does nothing.&nbsp; When I hover the mouse over the Trend icon in the tool tray, it says, "Starting your protection...please wait."<br alt="" name="" rel="" target="" title="" type="" value="" /><img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1760436/RackMultipart20181104-37101-1q6tp9q-Capture_inline.GIF?1541332097" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1760436RackMultipart20181104-37101-1q6tp9q-Capture_inlineGIF1541332097" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7813604/replies/19841847 http://m.getsatisfaction.com/topics/7813604 19841847 TM_X responded to "Trend Micro Security Installation stuck at Now Activating" 2018-11-04T22:09:44Z 2018-11-04T22:09:44Z TM_X http://m.getsatisfaction.com/people/9489150 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11213664/download_medium.png josephine_hipolito Hi&nbsp;<b></b>dkgordon1,&nbsp;<br /><b></b><br />I'm sorry to hear of your experience. There could be corrupted Trend Micro components which could be because of how the installer was downloaded. We must completely remove the program first before installing it again. Please follow the steps below:&nbsp;<br /><ol><li>Run the <b><a href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/1115650.aspx?cm_mmc=Community-_-ReplyManual-_-AllProducts-_-All" rel="nofollow" title="Link: https://esupport.trendmicro.com/en-us/home/pages/technical-support/1115650.aspx?cm_mmc=Community-_-ReplyManual-_-AllProducts-_-All">uninstall tool</a></b>.</li><li>Run the <b><a href="http://esupport.trendmicro.com/en-us/home/pages/technical-support/1104912.aspx?cm_mmc=Community-_-ReplyManual-_-AllProducts-_-All" rel="nofollow">remnant remover tool</a></b>.</li><li><b><a href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/1059569.aspx?cm_mmc=Community-_-ReplyManual-_-AllProducts-_-All" rel="nofollow">Reinstall the program</a></b>.&nbsp;</li></ol>Please let me know how it goes.&nbsp;<br /><br />^X 1 http://m.getsatisfaction.com/topics/7813604/replies/19842072 http://m.getsatisfaction.com/topics/7813604 19842072 dkgordon1 responded to "Trend Micro Security Installation stuck at Now Activating" 2018-11-05T02:26:08Z 2018-11-05T02:26:08Z dkgordon1 http://m.getsatisfaction.com/people/9841369 https://www.gravatar.com/avatar/36c934d2c995f617411c9e3da24da140?d=identicon&s=55&r=PG dkgordon1 I followed the steps above, but unfortunately had the same results.&nbsp; When I opened Chrome, I was asked to allow the Trend Chrome extension. The Privacy Scanner seems to be working.&nbsp; &nbsp;The Receive Monthly Email Reports window popped up.&nbsp; When I chose No, it froze and is not responding. The Now Activating window is still spinning it's wheel.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7813604/replies/19842309 http://m.getsatisfaction.com/topics/7813604 19842309 Tom Emmelot responded to "Trend Micro Security Installation stuck at Now Activating" 2018-11-05T08:28:20Z 2018-11-05T08:28:20Z Tom Emmelot http://m.getsatisfaction.com/people/3296549 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8626769/TOM_medium.jpg tom_emmelot Hi <a alt="" href="https://en.community.trendmicro.com/tm_en/people/dkgordon1" name="" rel="nofollow" target="" title="" type="" value="">dkgordon1</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Strange, look here:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Programs to remove before installing Trend Micro Security<br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/1061023.aspx" name="" rel="nofollow" target="" title="Link httpsesupporttrendmicrocomen-ushomepagestechnical-support1061023aspx" type="" value="">https://esupport.trendmicro.com/en-us/home/pages/technical-support/1061023.aspx</a><br alt="" name="" rel="" target="" title="" type="" value="" />Hope this helps.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Kind regards,<br alt="" name="" rel="" target="" title="" type="" value="" />Tom<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7813604/replies/19842457 http://m.getsatisfaction.com/topics/7813604 19842457 TM_Pat responded to "Trend Micro Security Installation stuck at Now Activating" 2018-11-05T11:16:02Z 2018-11-05T11:16:02Z TM_Pat http://m.getsatisfaction.com/people/8988518 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11035374/%7B9DF116F3-55AF-41AC-BCC2-D1ECE6D2CECB%7D_medium.png mapatricia_castro Hi&nbsp;<a href="https://console.getsatisfaction.com/manage/102939/users/9841369" rel="nofollow" target="_blank" title="Link https//consolegetsatisfactioncom/manage/102939/users/9841369">dkgordon1</a>,<br /><br />Let's try to delete a file called <b>corridor.dat</b> on your computer. Please follow the steps below.<br /><br /><b>STEP 1</b>: Disable Trend Micro Security on your computer. Click <b><a href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security-2017/1058376.aspx?cm_mmc=Community-_-SCSPost-_-AllProducts-_-All" rel="nofollow" target="_blank" title="Link https//esupporttrendmicrocom/en-us/home/pages/technical-support/maximum-security-2017/1058376aspxcm_mmcCommunity-_-SCSPost-_-AllProducts-_-All">here</a></b> for the instructions.<br /><b>STEP 2</b>: Navigate to <b>C:\Program Data\Trend Micro\corridor<br /></b><br />To go to the said location, do the following:<br /><ul><li>Press and hold the Windows button and letter 'R' on your keyboard both at the same time to open the&nbsp;<b>Run</b>&nbsp;program</li><li>Type:&nbsp;<b>%programdata%</b></li><li>Click OK</li></ul><b><br /></b><b>STEP 3</b>: Delete the corridor.dat file<br /><b>STEP 4:&nbsp;</b>´╗┐Open Trend Micro Security then try to activate it again.<br /><b><br /></b>Let me know how it goes. ^_^<br /><br />Regards,<br />Pat 1 http://m.getsatisfaction.com/topics/7813604/replies/19845271 http://m.getsatisfaction.com/topics/7813604/replies/19842309 19845271 dkgordon1 responded to "Trend Micro Security Installation stuck at Now Activating" 2018-11-06T22:03:57Z 2018-11-06T22:03:57Z dkgordon1 http://m.getsatisfaction.com/people/9841369 https://www.gravatar.com/avatar/36c934d2c995f617411c9e3da24da140?d=identicon&s=55&r=PG dkgordon1 Thanks Tom.&nbsp; I've done this with the same results. :(<br /><br />Regards,<br /><br />dkgordon1 0 http://m.getsatisfaction.com/topics/7813604/replies/19845272 http://m.getsatisfaction.com/topics/7813604/replies/19842457 19845272 dkgordon1 responded to "Trend Micro Security Installation stuck at Now Activating" 2018-11-06T22:04:46Z 2018-11-06T22:04:46Z dkgordon1 http://m.getsatisfaction.com/people/9841369 https://www.gravatar.com/avatar/36c934d2c995f617411c9e3da24da140?d=identicon&s=55&r=PG dkgordon1 Dear Pat,<br /><br />I followed the steps you suggested and unfortunately still have the same results. 0 http://m.getsatisfaction.com/topics/7813604/replies/19845290 http://m.getsatisfaction.com/topics/7813604/replies/19842457 19845290 Tom Emmelot responded to "Trend Micro Security Installation stuck at Now Activating" 2018-11-06T22:13:21Z 2018-11-06T22:13:21Z Tom Emmelot http://m.getsatisfaction.com/people/3296549 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8626769/TOM_medium.jpg tom_emmelot Hi <a alt="" href="https://en.community.trendmicro.com/tm_en/people/dkgordon1" name="" rel="nofollow" target="" title="" type="" value="">dkgordon1</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Look here for other fixes :<br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://en.community.trendmicro.com/tm_en/topics/hot-issues-and-available-fixes?utm_source=notification&amp;utm_medium=email&amp;utm_campaign=new_topic&amp;utm_content=topic_link" name="" rel="nofollow" target="" title="Link httpsencommunitytrendmicrocomtm_entopicshot-issues-and-available-fixesutm_sourcenotificationutm_mediumemailutm_campaignnew_topicutm_contenttopic_link" type="" value="">https://en.community.trendmicro.com/tm_en/topics/hot-issues-and-available-fixes?utm_source=notificat...</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Kind regards,<br alt="" name="" rel="" target="" title="" type="" value="" />Tom<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7813604/replies/19845566 http://m.getsatisfaction.com/topics/7813604 19845566 TM_X responded to "Trend Micro Security Installation stuck at Now Activating" 2018-11-07T02:08:11Z 2018-11-07T02:08:11Z TM_X http://m.getsatisfaction.com/people/9489150 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11213664/download_medium.png josephine_hipolito Hi&nbsp;<a href="https://console.getsatisfaction.com/manage/102939/users/9841369" rel="nofollow" target="_blank">dkgordon1</a>,&nbsp;<br /><br />That's strange. I think we have to endorse this to our senior engineers. I'll send you an email in a bit for the details.&nbsp;<br /><br />^X 0 http://m.getsatisfaction.com/topics/7813604/replies/19851544 http://m.getsatisfaction.com/topics/7813604/replies/19845566 19851544 dkgordon1 responded to "Trend Micro Security Installation stuck at Now Activating" 2018-11-10T20:51:44Z 2018-11-10T20:51:44Z dkgordon1 http://m.getsatisfaction.com/people/9841369 https://www.gravatar.com/avatar/36c934d2c995f617411c9e3da24da140?d=identicon&s=55&r=PG dkgordon1 I have replied to your email. 1