http://m.getsatisfaction.com/topics/7813901 Deletion of contact from a single file 2018-11-05T04:18:27Z 2018-11-05T02:52:07Z 7813901 http://m.getsatisfaction.com/topics/7813901 7813901 Deletion of contact from a single file 2018-11-05T04:18:27Z 2018-11-05T02:52:07Z Ana Gorgievski http://m.getsatisfaction.com/people/9842219 https://www.gravatar.com/avatar/ffdd8cf0660a6e2500992f79d70df631?d=identicon&s=55&r=PG ana_gorgievski Our clinic recently came across an issue with patient file contacts - a new patient file was being entered, and due to a misclick when adding the emergency contact, an existing, unrelated contact was added to the file. We then tried to delete the contact from this file but received the warning that the contact would be permanently deleted from all patient files in the system, including the file it was correctly linked to.<br />As we were unable to find the patient file the contact should have been linked to, we decided to completely delete the contact, and rely on the fact that the contact would still be written in the intake form saved to that patient's attachments. We were then met by a message stating we could not delete the contact from the system until they were removed from all patient files.<br /><br />At this point our solution has been to remove all identifying information from that contact, which has overwritten all instances of the contact, and replace with "DO NOT USE", but we are wondering if there is an easier way to do this, or if perhaps in a future version of Front Desk there could be added&nbsp;an option to "Clear" contact fields similar to the option for referrers? question complete 2 2 1 comment http://m.getsatisfaction.com/topics/7813901/replies/19842101 http://m.getsatisfaction.com/topics/7813901 19842101 Timothy responded to "Deletion of contact from a single file" 2018-11-05T02:56:14Z 2018-11-05T02:56:14Z Timothy http://m.getsatisfaction.com/people/7410868 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481383/FullSizeRender2_medium.jpg tim_7104970 Hi Ana. Thank you for your post. Could you please open a support case at <a alt="" href="http://www.smartsoft.com.au/support" name="" rel="nofollow" target="" title="" type="" value="">www.smartsoft.com.au/support</a> so that we can take a closer look at this?<br alt="" name="" rel="" target="" title="" type="" value="" /> 1 http://m.getsatisfaction.com/topics/7813901/replies/19842156 http://m.getsatisfaction.com/topics/7813901/replies/19842101 19842156 Ana Gorgievski responded to "Deletion of contact from a single file" 2018-11-05T04:18:27Z 2018-11-05T04:18:27Z Ana Gorgievski http://m.getsatisfaction.com/people/9842219 https://www.gravatar.com/avatar/ffdd8cf0660a6e2500992f79d70df631?d=identicon&s=55&r=PG ana_gorgievski Thanks Timothy, I have just sent this through as a support case. 0