http://m.getsatisfaction.com/topics/7815024 Blocked website addresses in newsletter-- Suggestions? 2018-11-12T08:28:37Z 2018-11-07T19:11:20Z 7815024 http://m.getsatisfaction.com/topics/7815024 7815024 Blocked website addresses in newsletter-- Suggestions? 2018-11-12T08:28:37Z 2018-11-07T19:11:20Z susanrose100 http://m.getsatisfaction.com/people/9845331 https://www.gravatar.com/avatar/408a76a69e2092705bba4de8696a9161?d=identicon&s=55&r=PG susanrose100 I am a newsletter editor and often include web addresses in the letter. When I send the letter the web addresses are blanked out in green--not visible at all despite them showing up as highlighted but readable when I am building the newsletter. I should add that the green strip that shows in the newsletter does work to the link--but no on knows where they are going.&nbsp; Also even if I turn off the hyperlink and just type in the address to copy and paste it is blocked out.&nbsp; This is extremely difficult for my readers-- Suggestions? problem 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts pending 9 3 1 comment http://m.getsatisfaction.com/topics/7815024/replies/19847870 http://m.getsatisfaction.com/topics/7815024 19847870 TM_Pat responded to "Blocked website addresses in newsletter-- Suggestions?" 2018-11-08T12:22:45Z 2018-11-08T12:22:45Z TM_Pat http://m.getsatisfaction.com/people/8988518 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11035374/%7B9DF116F3-55AF-41AC-BCC2-D1ECE6D2CECB%7D_medium.png mapatricia_castro Hello&nbsp;<a href="https://console.getsatisfaction.com/manage/102939/users/9845331" rel="nofollow" title="Link: https://console.getsatisfaction.com/manage/102939/users/9845331">susanrose100</a>,<br /><br />Did you get complaints from your readers about this?<br /><br />I believe the only ones who will experience this kind of situation are those who use Trend Micro Security as well since the feature that creates the green highlights on web addresses is a feature in our software called the Trend Micro Toolbar which can only be activated if you have Trend Micro Security installed on your machine.<br /><br />If possible, we'd like to get a screenshot of your problem so we can also have a look on it.<br /><br />Regards,<br />Pat 0 http://m.getsatisfaction.com/topics/7815024/replies/19848745 http://m.getsatisfaction.com/topics/7815024 19848745 susanrose100 responded to "Blocked website addresses in newsletter-- Suggestions?" 2018-11-08T19:54:15Z 2018-11-08T19:54:15Z susanrose100 http://m.getsatisfaction.com/people/9845331 https://www.gravatar.com/avatar/408a76a69e2092705bba4de8696a9161?d=identicon&s=55&r=PG susanrose100 Pat--Well apparently I am the only one who saw the plain green stripe&nbsp; and blocked addresses ,&nbsp; I cannot figure out how to forward you a copy of the newsletter or do a screen shot of the pdf file.&nbsp; When the newsletter was mailed to me and the addresses went from highlighted to blank&nbsp; I panicked What kind of a newsletter is this ?&nbsp; Thank you for your help.&nbsp; If you can explain how to send a screen shot or the newsletter I will. Susan 0 http://m.getsatisfaction.com/topics/7815024/replies/19848844 http://m.getsatisfaction.com/topics/7815024 19848844 Tom Emmelot responded to "Blocked website addresses in newsletter-- Suggestions?" 2018-11-08T20:46:30Z 2018-11-08T20:46:30Z Tom Emmelot http://m.getsatisfaction.com/people/3296549 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8626769/TOM_medium.jpg tom_emmelot Hi <a alt="" href="https://en.community.trendmicro.com/tm_en/people/susanrose100" name="" rel="nofollow" target="" title="" type="" value="">susanrose100</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Taking a screenshot to send to Trend Micro Technical Support<br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/premium-security/1054118.aspx?_ga=1.111057605.1592768211.1480325701" name="" rel="nofollow" target="" title="Link httpsesupporttrendmicrocomen-ushomepagestechnical-supportpremium-security1054118aspx_ga111105760515927682111480325701" type="" value="">https://esupport.trendmicro.com/en-us/home/pages/technical-support/premium-security/1054118.aspx?_ga...</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Kind regards,<br alt="" name="" rel="" target="" title="" type="" value="" />Tom<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7815024/replies/19848861 http://m.getsatisfaction.com/topics/7815024 19848861 susanrose100 responded to "Blocked website addresses in newsletter-- Suggestions?" 2018-11-08T20:59:50Z 2018-11-08T20:59:50Z susanrose100 http://m.getsatisfaction.com/people/9845331 https://www.gravatar.com/avatar/408a76a69e2092705bba4de8696a9161?d=identicon&s=55&r=PG susanrose100 <img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1761164/RackMultipart20181108-71374-bdkwm-Screenshot__1__inline.png?1541710757" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1761164RackMultipart20181108-71374-bdkwm-Screenshot__1__inlinepng1541710757" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />It looks like this 0 http://m.getsatisfaction.com/topics/7815024/replies/19848898 http://m.getsatisfaction.com/topics/7815024 19848898 Tom Emmelot responded to "Blocked website addresses in newsletter-- Suggestions?" 2018-11-08T21:21:09Z 2018-11-08T21:21:09Z Tom Emmelot http://m.getsatisfaction.com/people/3296549 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8626769/TOM_medium.jpg tom_emmelot Hi<a alt="" href="https://en.community.trendmicro.com/tm_en/people/susanrose100" name="" rel="nofollow" target="" title="" type="" value=""> susanrose100</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />In the menu of the Trend Micro Toolbar choose the option hover with mouse and put off the other won. I think the problem is gone?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Kind regards,<br alt="" name="" rel="" target="" title="" type="" value="" />Tom<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7815024/replies/19848924 http://m.getsatisfaction.com/topics/7815024 19848924 susanrose100 responded to "Blocked website addresses in newsletter-- Suggestions?" 2018-11-08T21:35:26Z 2018-11-08T21:35:26Z susanrose100 http://m.getsatisfaction.com/people/9845331 https://www.gravatar.com/avatar/408a76a69e2092705bba4de8696a9161?d=identicon&s=55&r=PG susanrose100 Not sure what you are talking about&nbsp; &nbsp;I don't believe I have the toolbar turned on... 0 http://m.getsatisfaction.com/topics/7815024/replies/19849490 http://m.getsatisfaction.com/topics/7815024 19849490 TM_Pat responded to "Blocked website addresses in newsletter-- Suggestions?" 2018-11-09T07:28:17Z 2018-11-09T07:28:17Z TM_Pat http://m.getsatisfaction.com/people/8988518 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11035374/%7B9DF116F3-55AF-41AC-BCC2-D1ECE6D2CECB%7D_medium.png mapatricia_castro Hi&nbsp;<a href="https://console.getsatisfaction.com/manage/102939/users/9845331" rel="nofollow" target="_blank">susanrose100</a>,<br /><br />I borrowed the screenshot that you shared with us. I just want to show you where the Trend Micro Toolbar is on your web browser.<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1761233/19028-nkx582_inline.png?1541748409" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1761233/19028-nkx582_inlinepng1541748409" /><br /><br />The Trend Micro Toolbar is the highlighted icon as shown on the photo. Click that then click '<b>Rate links on mouseover</b>'<br /><br />Let me know how it goes.<br /><br />Regards,<br />Pat 1 http://m.getsatisfaction.com/topics/7815024/replies/19850353 http://m.getsatisfaction.com/topics/7815024 19850353 susanrose100 responded to "Blocked website addresses in newsletter-- Suggestions?" 2018-11-09T19:05:16Z 2018-11-09T19:05:16Z susanrose100 http://m.getsatisfaction.com/people/9845331 https://www.gravatar.com/avatar/408a76a69e2092705bba4de8696a9161?d=identicon&s=55&r=PG susanrose100 I think we've got it!!&nbsp; That seems to help a lot!<br alt="" name="" rel="" target="" title="" type="" value="" />Thank you so much,<br alt="" name="" rel="" target="" title="" type="" value="" />Susan 0 http://m.getsatisfaction.com/topics/7815024/replies/19852831 http://m.getsatisfaction.com/topics/7815024/replies/19850353 19852831 TM_Pat responded to "Blocked website addresses in newsletter-- Suggestions?" 2018-11-12T08:28:37Z 2018-11-12T08:28:37Z TM_Pat http://m.getsatisfaction.com/people/8988518 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11035374/%7B9DF116F3-55AF-41AC-BCC2-D1ECE6D2CECB%7D_medium.png mapatricia_castro You're welcome&nbsp;<a href="https://console.getsatisfaction.com/manage/102939/users/9845331" rel="nofollow" target="_blank" title="Link: https://console.getsatisfaction.com/manage/102939/users/9845331">susanrose100</a>!<br /><br />Regards,<br />Pat 0