http://m.getsatisfaction.com/topics/7815332 Ringcentral phone and Ringcentral (glip) call handling 2018-11-09T21:54:03Z 2018-11-08T13:12:51Z 7815332 http://m.getsatisfaction.com/topics/7815332 7815332 Ringcentral phone and Ringcentral (glip) call handling 2018-11-09T21:54:03Z 2018-11-08T13:12:51Z Chris Duquette http://m.getsatisfaction.com/people/8873748 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11289589/is_medium.jpg chris_duquette i have my extension set to ring my mobile app along with my deskphone. my app will ring, i will try to answer on my cell phone sometimes the call is connected other times it will ring very quickly and then not even give me a chance to answer. My question is, which app should I be using for phone calls and why would both apps then give me a "missed notification"?&nbsp; question complete 5 3 1 comment http://m.getsatisfaction.com/topics/7815332/replies/19850515 http://m.getsatisfaction.com/topics/7815332 19850515 Saadet - Community Support responded to "Ringcentral phone and Ringcentral (glip) call handling" 2018-11-09T20:57:41Z 2018-11-09T20:57:41Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hi Chris, simply put, use whichever app makes the most sense for you! The RC (Glip) app should meet most of your needs (I know it's still missing a few features like HUD) but I honestly don't open up the RC Phone app unless I'm helping troubleshoot something :P I can call and text from the RC app no problem.&nbsp;<br /><br />Both apps will give you a Missed Notification because they are technically separate end points. 0 http://m.getsatisfaction.com/topics/7815332/replies/19850520 http://m.getsatisfaction.com/topics/7815332 19850520 Chris Duquette responded to "Ringcentral phone and Ringcentral (glip) call handling" 2018-11-09T21:00:09Z 2018-11-09T21:00:09Z Chris Duquette http://m.getsatisfaction.com/people/8873748 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11289589/is_medium.jpg chris_duquette gotcha, just not sure why my forwarding for my DL would be set to ring everything basically and my app barely gives me time to answer. Or I'll swipe to answer and the call will never have sound and will just drop and say I missed it. 0 http://m.getsatisfaction.com/topics/7815332/replies/19850525 http://m.getsatisfaction.com/topics/7815332 19850525 Saadet - Community Support responded to "Ringcentral phone and Ringcentral (glip) call handling" 2018-11-09T21:01:20Z 2018-11-09T21:01:20Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Hmmm...what do your settings under Call Handling and Forwarding look like? 0 http://m.getsatisfaction.com/topics/7815332/replies/19850531 http://m.getsatisfaction.com/topics/7815332 19850531 Chris Duquette responded to "Ringcentral phone and Ringcentral (glip) call handling" 2018-11-09T21:05:38Z 2018-11-09T21:05:38Z Chris Duquette http://m.getsatisfaction.com/people/8873748 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11289589/is_medium.jpg chris_duquette desktop/mobile app set to ring for 60 seconds.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />always ring for 30sec. before forwarding is completed set to on<br alt="" name="" rel="" target="" title="" type="" value="" />deskphone 3rd in line<br alt="" name="" rel="" target="" title="" type="" value="" />devices set to ring sequentially&nbsp; 0 http://m.getsatisfaction.com/topics/7815332/replies/19850600 http://m.getsatisfaction.com/topics/7815332/replies/19850531 19850600 Saadet - Community Support responded to "Ringcentral phone and Ringcentral (glip) call handling" 2018-11-09T21:54:03Z 2018-11-09T21:54:03Z Saadet - Community Support http://m.getsatisfaction.com/people/8940459 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11077132/Picture_medium.png saadet_swift Does the behavior change when you set things to Simultaneous? 0