http://m.getsatisfaction.com/topics/7815631 Error Message 2018-11-10T23:35:00Z 2018-11-09T01:13:27Z 7815631 http://m.getsatisfaction.com/topics/7815631 7815631 Error Message 2018-11-10T23:35:00Z 2018-11-09T01:13:27Z Mike Kramer http://m.getsatisfaction.com/people/9846907 https://www.gravatar.com/avatar/305fb938f59f1abf452220d993a3e01a?d=identicon&s=55&r=PG mike_kramer_8mbdlpxaq34ra <img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1761209/RackMultipart20181109-5918-e4s0aw-Screen_Shot_2018-11-08_at_8.03.53_PM_inline.png?1541725994" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1761209RackMultipart20181109-5918-e4s0aw-Screen_Shot_2018-11-08_at_80353_PM_inlinepng1541725994" type="" value="" />I get this error message each day when I download transactions. &nbsp;Transactions come through fine but don't understand the message. &nbsp;I am using Quicken For Mac.&nbsp; question errors_troubleshooting_olb errors_troubleshooting_olb, bank_accounts_downloading_and_categorizing, mac complete 3 5 2 comment http://m.getsatisfaction.com/topics/7815631/replies/19851270 http://m.getsatisfaction.com/topics/7815631 19851270 Quicken Tyka responded to "Error Message" 2018-11-10T16:32:40Z 2018-11-10T16:32:40Z Quicken Tyka http://m.getsatisfaction.com/people/8730399 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11196099/tyka_medium.jpg tyka_rose_snyder Hey Mike,<br /><br />Sorry, you're experiencing this difficulty.<br /><br />On the image on the left, there are two options for Bank of America.&nbsp;<br /><br />"Bank of America- Quicken", and" Bank of America- All other states".<br /><br />To the right, you can see that there is only one Bank of America option- "Bank of America".<br /><br />This has recently changed and it looks like your account is still connecting using the previous option.<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1761417/12501-dn06ja_inline.png?1541867063" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1761417/12501-dn06ja_inline.png?1541867063" /><br /><br />I would deactivate all of the Bank of America accounts and then reactivate them using the generic " Bank of America" option.<br /><br />To deactivate an account:<br /><ol><li>Select the account to be deactivated on the left-hand side</li><li>Click on settings in the bottom right</li><li>Select Troubleshooting and Deactivate Downloads</li></ol>To reactivate all of the accounts:<br /><ol><li>Click<span> on the plus sign next to the word accounts in blue, and choose Checking.</span></li></ol><span>&nbsp;</span><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1761419/4009-16j9or3_inline.png?1541867426" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1761419/4009-16j9or3_inline.png?1541867426" /><br />&nbsp; &nbsp; &nbsp; 2. Search for Bank of America in the bank list<br />&nbsp; &nbsp; &nbsp; 3. Sign and link all of the accounts to the existing accounts in Quicken.&nbsp;<br /><br />Hope this helps!<br /><br />-Quicken Tyka 0 http://m.getsatisfaction.com/topics/7815631/replies/19851660 http://m.getsatisfaction.com/topics/7815631 19851660 DAVID wessel responded to "Error Message" 2018-11-10T22:55:31Z 2018-11-10T22:55:31Z DAVID wessel http://m.getsatisfaction.com/people/9848506 https://www.gravatar.com/avatar/28e22314ba29d3c1b88a8d6c2ba45107?d=identicon&s=55&r=PG david_wessel_dvi7sf357bu1g <em>This reply was created from a merged topic originally titled <a class="notranslate" href="https://getsatisfaction.com/quickencommunity/topics/bank-of-america-download-fail-3ji8r6dxf9h4r" rel="nofollow" target="_blank">bank of america download fail</a>.</em><br /><br /> can't update accounts. error message says "unsupported url"&nbsp;&nbsp; 0 http://m.getsatisfaction.com/topics/7815631/replies/19851685 http://m.getsatisfaction.com/topics/7815631 19851685 Mike Kramer responded to "Error Message" 2018-11-10T23:35:00Z 2018-11-10T23:35:00Z Mike Kramer http://m.getsatisfaction.com/people/9846907 https://www.gravatar.com/avatar/305fb938f59f1abf452220d993a3e01a?d=identicon&s=55&r=PG mike_kramer_8mbdlpxaq34ra Try the solution; it worked for me. &nbsp;Only took a few minutes.&nbsp; 0