http://m.getsatisfaction.com/topics/7815662 2 of my company files are missing! 2018-11-09T05:31:56Z 2018-11-09T02:58:59Z 7815662 http://m.getsatisfaction.com/topics/7815662 7815662 2 of my company files are missing! 2018-11-09T05:31:56Z 2018-11-09T02:58:59Z Lee http://m.getsatisfaction.com/people/8688889 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10917636/IMG_0147_medium.jpg lee_5mzogqbb7v2l8 I'm using Accounts Hosted. I have several company files within my account. The company names show up in the list to open. But when I click on either of them I get this message:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1761219/RackMultipart20181109-129522-dun0j3-Screen_Shot_2018-11-09_at_1.49.14_PM_inline.png?1541731945" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1761219RackMultipart20181109-129522-dun0j3-Screen_Shot_2018-11-09_at_14914_PM_inlinepng1541731945" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I have searched in the Live directory but the QBW files aren't there. Only a XX.QBW.ini file. I haven't had this occur before and am very concerned.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I've looked in the back-up folder but there is nothing there.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Please advise what I should do?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Should I be lodging a ticket via the phone?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Many thanks, Lee<br alt="" name="" rel="" target="" title="" type="" value="" /> question complete 2 4 1 comment http://m.getsatisfaction.com/topics/7815662/replies/19849306 http://m.getsatisfaction.com/topics/7815662 19849306 Rav responded to "2 of my company files are missing!" 2018-11-09T03:08:43Z 2018-11-09T03:08:43Z Rav http://m.getsatisfaction.com/people/7785796 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10886433/Rav-Singh1600x1600px_medium.jpg ravsingh Hi Lee,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Can you please give our technical support team a call on 1300 799 150 so we can investigate this.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7815662/replies/19849427 http://m.getsatisfaction.com/topics/7815662 19849427 Kevin Russell responded to "2 of my company files are missing!" 2018-11-09T05:31:56Z 2018-11-09T05:31:56Z Kevin Russell http://m.getsatisfaction.com/people/7048678 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10842939/20151028_181440_medium.jpg kevin_russell_6743312 I hope you have a backup 0