http://m.getsatisfaction.com/topics/7816229 Online Bills Error 2018-12-20T16:31:35Z 2018-11-10T16:59:07Z 7816229 http://m.getsatisfaction.com/topics/7816229 7816229 Online Bills Error 2018-12-20T16:31:35Z 2018-11-10T16:59:07Z John Hale http://m.getsatisfaction.com/people/8645777 https://www.gravatar.com/avatar/a7d4494321197058e1911d5c924a8e3a?d=identicon&s=55&r=PG john_hale_h3w65uky31s9l Q16 Home &amp; Business User - I have two files that I use. In one file, the Online Bills functionality is not working at all and in the other file it works just fine. So, it must be a problem with the "not working" file. I have had this issue for a long time. I tried an update for Q18, but that didn't correct the error.&nbsp;<br /><br />My question: Is there a way to erase all on the online biller info in the file? I have removed all of the online bill information, but when I try to add a bill, the system says that the biller already exists.&nbsp;<br /><br />I would be willing to upgrade the the Q19 version if it would correct this error. HELP!!! question paying_bills paying_bills, windows active 26 6 1 comment http://m.getsatisfaction.com/topics/7816229/replies/19851770 http://m.getsatisfaction.com/topics/7816229 19851770 GeoffG responded to "Online Bills Error" 2018-11-11T03:25:41Z 2018-11-11T03:25:41Z GeoffG http://m.getsatisfaction.com/people/8342852 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875361/original_medium.jpg geoffg_8027538 First off, please don't think upgrading to the latest version will somehow "fix" your problem.&nbsp; I see so many posts about purchasing the latest version only to have the same issue.&nbsp; A data file corruption issue will not necessarily be resolved by the latest version. A bit more investigative work to id the issue/corruption is needed.&nbsp; I believe Q users have far more data file (corruption) issues than software bug issues.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />You haven't stated what issue you are having, just that it doesn't work.&nbsp; So if you are only looking into how to delete existing online billers, you first need to delete the bill REMINDER (Ctrl +j).&nbsp; Select the biller -&gt; Edit -&gt; Delete. Once the reminder is deleted, go to Tools -&gt; Online Payee List.&nbsp; You should now be able to select the Payee and select delete.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />If you want assistance with the issue you are having, post more info.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7816229/replies/19851781 http://m.getsatisfaction.com/topics/7816229 19851781 QPW responded to "Online Bills Error" 2018-11-11T03:50:52Z 2018-11-11T03:50:52Z QPW http://m.getsatisfaction.com/people/8342820 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875282/original_medium.gif qpw First "Q18" and "Q19" are the same thing.&nbsp; From Quicken 2018 on it is a subscription and as long as the subscription is valid Quicken updates to the latest version.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Second even though I do believe some online biller errors can be fixed by what GeoffG suggested, I don't believe the will fix the ""biller already exists" problem.&nbsp; What is going on here is that Quicken doesn't have the online biller in your data file, but the server/Quicken Cloud account connected to your data file does have the online biller information.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />It is unclear from your statement if you have Quicken subscription (2018/2019) or returned it or something.&nbsp; And I'm not sure of the differences between Quicken 2016 and Quicken subscription since Quicken subscription got quite a few changes in this area.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />In Quicken subscription there is a hidden key sequence that can clear the server information.<br alt="" name="" rel="" target="" title="" type="" value="" />In the Bills &amp; Income tab -&gt; Bills view hold down shift+Ctrl select the gear icon and then Manage Online Billers.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />A dialog will come up with any billers it detects even ones that are only on the server.<br alt="" name="" rel="" target="" title="" type="" value="" />For those there is a "Remove from server" link.&nbsp; Which may or may not work.&nbsp; But there is also Clear All button, which might work for this case.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />There use to be a similar hidden key combination in the older versions of Quicken, but I'm not sure it is still working.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Also at one time deleting Quicken Cloud data worked, but I think they purposely changed that so that it doesn't delete the Online Biller information any more.&nbsp; Might be worth a try, but note that the Quicken Cloud account is attached to other things like the Quicken Mobile/Web data, so it might reset that too.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />With the subscription your Quicken Id is attached to the Quicken Id account and as such you can't change it.&nbsp; But in Quicken 2017 and below you can.&nbsp; So maybe creating a new Quicken Id and attaching that to the data file might fix it too. 0 http://m.getsatisfaction.com/topics/7816229/replies/19863986 http://m.getsatisfaction.com/topics/7816229 19863986 John Hale responded to "Online Bills Error" 2018-11-19T02:47:54Z 2018-11-19T02:47:54Z John Hale http://m.getsatisfaction.com/people/8645777 https://www.gravatar.com/avatar/a7d4494321197058e1911d5c924a8e3a?d=identicon&s=55&r=PG john_hale_h3w65uky31s9l I'm currently using Q16. I tried Q18, but I returned it because it did not fix my problem with the Online Billers feature. The suggested fix from GoeffG did not work. So, I tried to&nbsp; use your fix, but I don't see the Manage Online Billers app.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Do you think, if I upgraded to Q19 and applied your fix, will that work? 0 http://m.getsatisfaction.com/topics/7816229/replies/19863990 http://m.getsatisfaction.com/topics/7816229/replies/19851781 19863990 John Hale responded to "Online Bills Error" 2018-11-19T02:49:34Z 2018-11-19T02:49:34Z John Hale http://m.getsatisfaction.com/people/8645777 https://www.gravatar.com/avatar/a7d4494321197058e1911d5c924a8e3a?d=identicon&s=55&r=PG john_hale_h3w65uky31s9l See my comments below. 0 http://m.getsatisfaction.com/topics/7816229/replies/19863993 http://m.getsatisfaction.com/topics/7816229/replies/19851770 19863993 John Hale responded to "Online Bills Error" 2018-11-19T02:51:07Z 2018-11-19T02:51:07Z John Hale http://m.getsatisfaction.com/people/8645777 https://www.gravatar.com/avatar/a7d4494321197058e1911d5c924a8e3a?d=identicon&s=55&r=PG john_hale_h3w65uky31s9l See my comments below. I deleted a biller, but when I tried to add back, it says that it already exists. 0 http://m.getsatisfaction.com/topics/7816229/replies/19864034 http://m.getsatisfaction.com/topics/7816229/replies/19863986 19864034 QPW responded to "Online Bills Error" 2018-11-19T04:05:49Z 2018-11-19T04:05:49Z QPW http://m.getsatisfaction.com/people/8342820 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875282/original_medium.gif qpw For a problem like this I can't be sure that it would fix your problem.<br /><br />Did you try a different Quicken Id with your data file? 0 http://m.getsatisfaction.com/topics/7816229/replies/19865042 http://m.getsatisfaction.com/topics/7816229/replies/19863986 19865042 John Hale responded to "Online Bills Error" 2018-11-19T16:48:53Z 2018-11-19T16:48:53Z John Hale http://m.getsatisfaction.com/people/8645777 https://www.gravatar.com/avatar/a7d4494321197058e1911d5c924a8e3a?d=identicon&s=55&r=PG john_hale_h3w65uky31s9l Yes, I tried it and I was able to add a biller that previously was not because it said it already existed. I still have the issue of an update error that will cannot be corrected. See atttached.<img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1763077/RackMultipart20181119-63102-8qdvis-Quicken_Bills_Error_inline.jpg?1542646110" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1763077/RackMultipart20181119-63102-8qdvis-Quicken_Bills_Error_inline.jpg?1542646110" /> 0 http://m.getsatisfaction.com/topics/7816229/replies/19865299 http://m.getsatisfaction.com/topics/7816229/replies/19863986 19865299 QPW responded to "Online Bills Error" 2018-11-19T18:56:49Z 2018-11-19T18:56:49Z QPW http://m.getsatisfaction.com/people/8342820 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875282/original_medium.gif qpw Have you tried installing the latest Mondo patch installer to clear the upgrade warning (even if you are at the latest version)?<br /><a href="https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch" rel="nofollow" title="Link: https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch">https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch</a> 0 http://m.getsatisfaction.com/topics/7816229/replies/19865949 http://m.getsatisfaction.com/topics/7816229/replies/19863986 19865949 John Hale responded to "Online Bills Error" 2018-11-20T01:17:59Z 2018-11-20T01:17:59Z John Hale http://m.getsatisfaction.com/people/8645777 https://www.gravatar.com/avatar/a7d4494321197058e1911d5c924a8e3a?d=identicon&s=55&r=PG john_hale_h3w65uky31s9l I tried to install the Mondo Patch, but it would not install because it said my Q16 was not updated to R18.4. It check my version and it is R18.4. So, I don't know how install this Mondo Patch , otherwise. Should I try the manual update? 0 http://m.getsatisfaction.com/topics/7816229/replies/19865952 http://m.getsatisfaction.com/topics/7816229/replies/19863986 19865952 John Hale responded to "Online Bills Error" 2018-11-20T01:18:30Z 2018-11-20T01:18:30Z John Hale http://m.getsatisfaction.com/people/8645777 https://www.gravatar.com/avatar/a7d4494321197058e1911d5c924a8e3a?d=identicon&s=55&r=PG john_hale_h3w65uky31s9l <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1763154/RackMultipart20181120-70762-yqc0h0-Quicken_Update_Error_inline.jpg?1542676706" /> 0 http://m.getsatisfaction.com/topics/7816229/replies/19867553 http://m.getsatisfaction.com/topics/7816229/replies/19863986 19867553 QPW responded to "Online Bills Error" 2018-11-20T21:54:04Z 2018-11-20T21:54:04Z QPW http://m.getsatisfaction.com/people/8342820 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875282/original_medium.gif qpw Are you sure you are installing the Mondo patch install, and not the "normal" one?<br />The Mondo patch install should install no matter what version you have installed (provided it is the same "year version").&nbsp; The "normal one" checks for what version you have installed and won't install if it thinks you already have the latest version.<br /><br />You can also try the QCleanUI procedure to get a clean uninstall and then install again.<br /><a href="https://www.quicken.com/support/using-qcleanui-uninstall-quicken" rel="nofollow">https://www.quicken.com/support/using-qcleanui-uninstall-quicken</a> 0 http://m.getsatisfaction.com/topics/7816229/replies/19867555 http://m.getsatisfaction.com/topics/7816229/replies/19863986 19867555 QPW responded to "Online Bills Error" 2018-11-20T21:54:55Z 2018-11-20T21:54:55Z QPW http://m.getsatisfaction.com/people/8342820 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875282/original_medium.gif qpw P.S. The "normal one" is called Manual in the update documentation. 0 http://m.getsatisfaction.com/topics/7816229/replies/19867955 http://m.getsatisfaction.com/topics/7816229/replies/19863986 19867955 John Hale responded to "Online Bills Error" 2018-11-21T04:40:22Z 2018-11-21T04:40:22Z John Hale http://m.getsatisfaction.com/people/8645777 https://www.gravatar.com/avatar/a7d4494321197058e1911d5c924a8e3a?d=identicon&s=55&r=PG john_hale_h3w65uky31s9l I did the QCleanUI precedure and update my Q16 to R18.4, but the Mondo Patch will not install. It says that I have R11 version that needs to be update. I'm not using the Manual one. HELP?? 0 http://m.getsatisfaction.com/topics/7816229/replies/19867995 http://m.getsatisfaction.com/topics/7816229/replies/19863986 19867995 QPW responded to "Online Bills Error" 2018-11-21T05:37:23Z 2018-11-21T05:37:23Z QPW http://m.getsatisfaction.com/people/8342820 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875282/original_medium.gif qpw Check: Help -&gt; About Quicken, and see what it says you have installed.&nbsp; I have seen several times where the install program thinks you have older version installed, but is wrong.<br /><br />The Mondo patch install should install no matter what you have installed anyways.<br /><br />What kind of error are you getting? 0 http://m.getsatisfaction.com/topics/7816229/replies/19868503 http://m.getsatisfaction.com/topics/7816229/replies/19863986 19868503 John Hale responded to "Online Bills Error" 2018-11-21T14:44:22Z 2018-11-21T14:44:22Z John Hale http://m.getsatisfaction.com/people/8645777 https://www.gravatar.com/avatar/a7d4494321197058e1911d5c924a8e3a?d=identicon&s=55&r=PG john_hale_h3w65uky31s9l <img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1763374/RackMultipart20181121-9244-1gzt1pt-R18.4_inline.jpg?1542811433" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1763374/RackMultipart20181121-9244-1gzt1pt-R18.4_inline.jpg?1542811433" /> 0 http://m.getsatisfaction.com/topics/7816229/replies/19868514 http://m.getsatisfaction.com/topics/7816229/replies/19863986 19868514 John Hale responded to "Online Bills Error" 2018-11-21T14:47:21Z 2018-11-21T14:47:21Z John Hale http://m.getsatisfaction.com/people/8645777 https://www.gravatar.com/avatar/a7d4494321197058e1911d5c924a8e3a?d=identicon&s=55&r=PG john_hale_h3w65uky31s9l As you can see, I have the latest version. I don't get an error other that it tells me that I need to update to R18.4 before installing the patch. Then the patch app closes without an update completion. 0 http://m.getsatisfaction.com/topics/7816229/replies/19868520 http://m.getsatisfaction.com/topics/7816229/replies/19863986 19868520 John Hale responded to "Online Bills Error" 2018-11-21T14:50:05Z 2018-11-21T14:50:05Z John Hale http://m.getsatisfaction.com/people/8645777 https://www.gravatar.com/avatar/a7d4494321197058e1911d5c924a8e3a?d=identicon&s=55&r=PG john_hale_h3w65uky31s9l I think there is something wrong with the data file, because I have another file that works fine with online billers. 0 http://m.getsatisfaction.com/topics/7816229/replies/19869017 http://m.getsatisfaction.com/topics/7816229/replies/19863986 19869017 QPW responded to "Online Bills Error" 2018-11-21T18:42:01Z 2018-11-21T18:42:01Z QPW http://m.getsatisfaction.com/people/8342820 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875282/original_medium.gif qpw @ <a alt="" href="https://getsatisfaction.com/quickencommunity/people/tyka_rose_snyder" name="" rel="nofollow" target="" title="" type="" value="">Quicken Tyka<br alt="" name="" rel="" target="" title="" type="" value="" /></a><br alt="" name="" rel="" target="" title="" type="" value="" />Can you please hide John's email address in the above post?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />@<a alt="" href="https://getsatisfaction.com/quickencommunity/people/john_hale_h3w65uky31s9l" name="" rel="nofollow" target="" title="" type="" value="">John Hale</a><br alt="" name="" rel="" target="" title="" type="" value="" />I'm confused.&nbsp; You select Update and nothing happens?<br alt="" name="" rel="" target="" title="" type="" value="" />It should always run.&nbsp; It might not fix anything, but it should run.<br /><br />At any rate I would say that other than the annoyance of that message on the One Step Update dialog it sounds like it is working so maybe it doesn't matter.<br /><br />Another thing to try is see if these steps might clean up the data file.<br /><br />File -&gt; File Operations -&gt; Copy... -&gt; (you can change the name if like) -&gt; OK<br />Open the new copy.<br />File -&gt; File Operations -&gt; Validate &amp; Repair -&gt; Validate File -&gt; OK<br /><br />Try out that new data file, and if it is better use it instead of the old one.<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7816229/replies/19869578 http://m.getsatisfaction.com/topics/7816229 19869578 John Hale responded to "Online Bills Error" 2018-11-22T04:22:14Z 2018-11-22T04:22:14Z John Hale http://m.getsatisfaction.com/people/8645777 https://www.gravatar.com/avatar/a7d4494321197058e1911d5c924a8e3a?d=identicon&s=55&r=PG john_hale_h3w65uky31s9l I "bit the bullet" and upgraded to Q19. The online bills seemed to work better. At least I can add bills and the program is easier to use. <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Although, that pesky yellow warning about the bills need to be update and there is no online bills being updated with the One Step Procedure.&nbsp;Should I try to apply the Mondo Patch? It should run since I have upgraded to Q19. 0 http://m.getsatisfaction.com/topics/7816229/replies/19869589 http://m.getsatisfaction.com/topics/7816229/replies/19869578 19869589 QPW responded to "Online Bills Error" 2018-11-22T04:42:29Z 2018-11-22T04:42:29Z QPW http://m.getsatisfaction.com/people/8342820 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875282/original_medium.gif qpw Well you can try the Mondo patch, but at this point I'm not to sure it would do anything.&nbsp; On the updating of bills for One Step Update make sure you check your One Step Update setting to see if Online Bills is selected.&nbsp; Maybe even just updating through One Step Update will clear that message.<br /><br />Note the Mono patch can be found here (subscription version):<br /><a href="https://www.quicken.com/support/patching-updates-windows" rel="nofollow" title="Link: https://www.quicken.com/support/patching-updates-windows">https://www.quicken.com/support/patching-updates-windows</a> 0 http://m.getsatisfaction.com/topics/7816229/replies/19870144 http://m.getsatisfaction.com/topics/7816229/replies/19869578 19870144 John Hale responded to "Online Bills Error" 2018-11-22T15:43:30Z 2018-11-22T15:43:30Z John Hale http://m.getsatisfaction.com/people/8645777 https://www.gravatar.com/avatar/a7d4494321197058e1911d5c924a8e3a?d=identicon&s=55&r=PG john_hale_h3w65uky31s9l This is really strange. I have Q19 and it is updated the lastest R15, yet when I try to run the Mondo Patch, it says the Q19 is only a R1 and needs to be updated. Then it will not run.&nbsp;<br /><br />Is it possible to create a new file and transfer all my data to it? 0 http://m.getsatisfaction.com/topics/7816229/replies/19870277 http://m.getsatisfaction.com/topics/7816229/replies/19869578 19870277 QPW responded to "Online Bills Error" 2018-11-22T17:20:35Z 2018-11-22T17:20:35Z QPW http://m.getsatisfaction.com/people/8342820 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875282/original_medium.gif qpw I can't see how not being able to install the Mondo patch install has anything to do with your data file (other than fixing what it displays of it after it is installed).&nbsp; It updates Quicken (the program) not your data file.<br /><br />As for it saying you have R1 installed that is just a bug in the installer.&nbsp; You have the right version installed.<br /><br />I still don't get what you mean that it will not run.&nbsp; You press Update and nothing happens?<br /><br />At any rate at this point I think it would be best if you contacted Quicken support.<br />They can setup to see (not change) your display so that they can see what is going on, something of course we can't do here.<br /><br /><a href="http://quicken.com/contact-support" rel="nofollow" title="Link: http://quicken.com/contact-support">http://quicken.com/contact-support</a> 0 http://m.getsatisfaction.com/topics/7816229/replies/19870660 http://m.getsatisfaction.com/topics/7816229/replies/19869578 19870660 John Hale responded to "Online Bills Error" 2018-11-23T01:36:59Z 2018-11-23T01:36:59Z John Hale http://m.getsatisfaction.com/people/8645777 https://www.gravatar.com/avatar/a7d4494321197058e1911d5c924a8e3a?d=identicon&s=55&r=PG john_hale_h3w65uky31s9l Ok, thanks for your help. 0 http://m.getsatisfaction.com/topics/7816229/replies/19914511 http://m.getsatisfaction.com/topics/7816229 19914511 John Hale responded to "Online Bills Error" 2018-12-20T16:31:35Z 2018-12-20T16:31:35Z John Hale http://m.getsatisfaction.com/people/8645777 https://www.gravatar.com/avatar/a7d4494321197058e1911d5c924a8e3a?d=identicon&s=55&r=PG john_hale_h3w65uky31s9l I have upgraded to Q19 and the Online Bills function is working but only when I manually update it. It is not included in the One Step Update. I have another file that using Q19 and it updates correctly.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Any Ideas???&nbsp;&nbsp; 0