http://m.getsatisfaction.com/topics/7816234 Trend Micro will not activate when computer startup 2018-11-10T19:52:38Z 2018-11-10T17:29:02Z 7816234 http://m.getsatisfaction.com/topics/7816234 7816234 Trend Micro will not activate when computer startup 2018-11-10T19:52:38Z 2018-11-10T17:29:02Z leturner http://m.getsatisfaction.com/people/9848356 https://www.gravatar.com/avatar/377477e1b300685a3920b4421f90857d?d=identicon&s=55&r=PG leturner_3c9c966j8wb4 After sign in, Trend Micro say that my protection is disabled and to restart. I do restart several times to no avail. HP laptop, Pavilion dv7.&nbsp; problem 1 2 1 comment http://m.getsatisfaction.com/topics/7816234/replies/19851502 http://m.getsatisfaction.com/topics/7816234 19851502 Tom Emmelot responded to "Trend Micro will not activate when computer startup" 2018-11-10T19:52:38Z 2018-11-10T19:52:38Z Tom Emmelot http://m.getsatisfaction.com/people/3296549 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8626769/TOM_medium.jpg tom_emmelot Hi <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Do a uninstall.<br alt="" name="" rel="" target="" title="" type="" value="" />Then run this,<br alt="" name="" rel="" target="" title="" type="" value="" />Using the Trend Micro Remnant File Remover Tool<br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security-2017/1104912.aspx?_ga=1.220397787.298793850.1478966651" name="" rel="nofollow" target="" title="Link httpsesupporttrendmicrocomen-ushomepagestechnical-supportmaximum-security-20171104912aspx_ga12203977872987938501478966651" type="" value="">https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security-2017/1104912.asp...</a><br alt="" name="" rel="" target="" title="" type="" value="" />Do a clean install.<br alt="" name="" rel="" target="" title="" type="" value="" />Reinstalling the latest version of Trend Micro Security program<br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/1058995.aspx?_ga=1.147757687.1592768211.1480325701" name="" rel="nofollow" target="" title="Link httpsesupporttrendmicrocomen-ushomepagestechnical-support1058995aspx_ga114775768715927682111480325701" type="" value="">https://esupport.trendmicro.com/en-us/home/pages/technical-support/1058995.aspx?_ga=1.147757687.1592...</a><br alt="" name="" rel="" target="" title="" type="" value="" />Hope this helps.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Kind regards,<br alt="" name="" rel="" target="" title="" type="" value="" />Tom<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0