http://m.getsatisfaction.com/topics/7816273 Attempting to add new device. Followed instruction via email. Download pending for a long time. How long is normal to download? 2018-11-11T22:54:52Z 2018-11-10T20:02:10Z 7816273 http://m.getsatisfaction.com/topics/7816273 7816273 Attempting to add new device. Followed instruction via email. Download pending for a long time. How long is normal to download? 2018-11-11T22:54:52Z 2018-11-10T20:02:10Z bauerwd http://m.getsatisfaction.com/people/9848436 https://www.gravatar.com/avatar/32a52f5fd4a674ff3a620e2fb04154d0?d=identicon&s=55&r=PG bauerwd question 1 2 1 comment http://m.getsatisfaction.com/topics/7816273/replies/19852410 http://m.getsatisfaction.com/topics/7816273 19852410 TM_Mac responded to "Attempting to add new device. Followed instruction via email. Download pending for a long time. How long is normal to download?" 2018-11-11T22:54:52Z 2018-11-11T22:54:52Z TM_Mac http://m.getsatisfaction.com/people/9819256 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11335232/trend-micro-logo_crop-100761715-large_medium.jpg mark_crister_binag Hi <a href="https://console.getsatisfaction.com/manage/102939/users/9848436" rel="nofollow">bauerwd</a>,&nbsp;<br /><br />Usually the download doesn't take longer than a few minutes. It all depends on how stable and fast your connection is.&nbsp;<br /><br />Try to download from this one instead:&nbsp;<a href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security/1059036.aspx?cm_mmc=Community-_-SCSPost-_-AllProducts-_-All" rel="nofollow" title="Link: https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security/1059036.aspx?cm_mmc=Community-_-SCSPost-_-AllProducts-_-All">Upgrading Trend Micro Maximum Security to the latest version</a>&nbsp;<br /><br />Just make sure you are using either windows 10, 8.1 or 7 so that it will be compatible.&nbsp;<br /><br />Hope this helps.<br /><br /><br />Regards,<br />Mac 1