http://m.getsatisfaction.com/topics/7816301 american express not updating gets a CC-505 error 2018-11-11T22:10:16Z 2018-11-10T21:22:56Z 7816301 http://m.getsatisfaction.com/topics/7816301 7816301 american express not updating gets a CC-505 error 2018-11-11T22:10:16Z 2018-11-10T21:22:56Z Larry Nichoalds http://m.getsatisfaction.com/people/8318697 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11104401/carmel_medium.jpg larry_nichoalds Over the last couple of weeks I have not been able to get updates to my American Express account.&nbsp; Every time I do an update I get the CC-505 error.&nbsp; I am running Quicken 2016 R 18.4 on Windows 7 Home.&nbsp; I have tried the old disable account and re-enable it, but still is not working?&nbsp; Anyone know whats going on with this issue?<br /><br />Thanks problem bank_accounts_downloading_and_categorizing bank_accounts_downloading_and_categorizing, windows pending 13 6 2 comment http://m.getsatisfaction.com/topics/7816301/replies/19851594 http://m.getsatisfaction.com/topics/7816301 19851594 Quicken Harold responded to "american express not updating gets a CC-505 error" 2018-11-10T21:25:19Z 2018-11-10T21:25:19Z Quicken Harold http://m.getsatisfaction.com/people/9419664 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11208731/ScreenShot2018-01-09at7.04.25AM_medium.png quicken_harold Hello Larry, appreciate your question.<br /><br />American Express is temporarily blocking or throttling Quicken while they work on some issues.&nbsp;<br /><br />When the block is lifted, you will be able to re-connect. There is currently no ETA.&nbsp;<br /><br />We apologize for the inconvenience that this has caused.<br /><br />Respectfully,<br />~ Quicken Harold.<br /><br /><i>A-0367</i> 0 http://m.getsatisfaction.com/topics/7816301/replies/19851601 http://m.getsatisfaction.com/topics/7816301 19851601 Sherlock responded to "american express not updating gets a CC-505 error" 2018-11-10T21:33:18Z 2018-11-10T21:33:18Z Sherlock http://m.getsatisfaction.com/people/7179861 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875404/original_medium.gif sherlock_6874279 Quicken continues to have difficulty maintaining the <i alt="" name="" rel="" target="" title="" type="" value="">Express Web Connect</i> connection method. &nbsp;If you are not willing to accept the unreliability of this connection method, I suggest you use the <i alt="" name="" rel="" target="" title="" type="" value="">Direct Connect</i> or the <i alt="" name="" rel="" target="" title="" type="" value="">Web Connect</i> connection method if available instead. &nbsp;If you haven't already, you may want to review: <a alt="" href="https://www.quicken.com/support/how-quicken-connects-your-bank" name="" rel="nofollow" target="" title="Link httpswwwquickencomsupporthow-quicken-connects-your-bank" type="" value="">https://www.quicken.com/support/how-quicken-connects-your-bank</a><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7816301/replies/19851699 http://m.getsatisfaction.com/topics/7816301/replies/19851601 19851699 Larry Nichoalds responded to "american express not updating gets a CC-505 error" 2018-11-11T00:21:52Z 2018-11-11T00:21:52Z Larry Nichoalds http://m.getsatisfaction.com/people/8318697 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11104401/carmel_medium.jpg larry_nichoalds Unfortunately, direct connect does not appear as an option. 0 http://m.getsatisfaction.com/topics/7816301/replies/19851700 http://m.getsatisfaction.com/topics/7816301/replies/19851594 19851700 Larry Nichoalds responded to "american express not updating gets a CC-505 error" 2018-11-11T00:24:04Z 2018-11-11T00:24:04Z Larry Nichoalds http://m.getsatisfaction.com/people/8318697 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11104401/carmel_medium.jpg larry_nichoalds Thanks for the update. 0 http://m.getsatisfaction.com/topics/7816301/replies/19851705 http://m.getsatisfaction.com/topics/7816301/replies/19851601 19851705 splasher responded to "american express not updating gets a CC-505 error" 2018-11-11T00:53:10Z 2018-11-11T00:53:10Z splasher http://m.getsatisfaction.com/people/2941081 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11331857/2018-10-0717_50_49-Tardis_medium.png oldsplasher This entry in the FIDir.txt file indicates that all three download connections are available for American Express<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><pre alt="" name="" rel="" target="" title="" type="" value="">03101 03101 03101 American Express <br />https:&#47;&#47;www&#46;americanexpress&#46;com 1-800-AXP-7500 <br />https:&#47;&#47;www&#46;americanexpress&#46;com ACTIVE <br />CREDIT,ACCOUNTINFO&amp;<b>DIRECT</b> <br />CREDIT&amp;WEB-CONNECT <br />CREDIT,ACCOUNTINFO&amp;EXP-WEB-CONNECT <br />NOT_QBP NA </pre><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7816301/replies/19851807 http://m.getsatisfaction.com/topics/7816301/replies/19851601 19851807 Larry Nichoalds responded to "american express not updating gets a CC-505 error" 2018-11-11T04:25:28Z 2018-11-11T04:25:28Z Larry Nichoalds http://m.getsatisfaction.com/people/8318697 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11104401/carmel_medium.jpg larry_nichoalds If this is true, why is there no options for the connection type? 0 http://m.getsatisfaction.com/topics/7816301/replies/19851816 http://m.getsatisfaction.com/topics/7816301/replies/19851601 19851816 Sherlock responded to "american express not updating gets a CC-505 error" 2018-11-11T04:46:39Z 2018-11-11T04:46:39Z Sherlock http://m.getsatisfaction.com/people/7179861 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875404/original_medium.gif sherlock_6874279 If you reviewed the link provided earlier, you should have seen:&nbsp;<a href="https://www.quicken.com/support/how-do-i-change-bank-connection-method" rel="nofollow" title="Link: https://www.quicken.com/support/how-do-i-change-bank-connection-method">https://www.quicken.com/support/how-do-i-change-bank-connection-method</a><br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1761473/RackMultipart20181111-77343-zqc0ej-Screen_Shot_2018-11-10_at_8.46.05_PM_inline.png?1541911588" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1761473/RackMultipart20181111-77343-zqc0ej-Screen_Shot_2018-11-10_at_8.46.05_PM_inline.png?1541911588" /> 0 http://m.getsatisfaction.com/topics/7816301/replies/19851817 http://m.getsatisfaction.com/topics/7816301/replies/19851601 19851817 QPW responded to "american express not updating gets a CC-505 error" 2018-11-11T04:47:22Z 2018-11-11T04:47:22Z QPW http://m.getsatisfaction.com/people/8342820 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875282/original_medium.gif qpw Maybe you have to do something to activate it on American Express, some financial institutions have this.&nbsp; Or maybe you need to use a special username and password, some have that.<br /><br />Going through the advanced setup for a new account I certainly see it:<br />Sequence:<br />Select + to add account<br />Select Credit Card<br />Select American Express<br />Select Advanced Setup<br />Select Next<br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1761474/RackMultipart20181111-75464-1gdzxse-AddAccount_inline.PNG?1541911636" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1761474/RackMultipart20181111-75464-1gdzxse-AddAccount_inline.PNG?1541911636" /> 0 http://m.getsatisfaction.com/topics/7816301/replies/19851824 http://m.getsatisfaction.com/topics/7816301/replies/19851601 19851824 Larry Nichoalds responded to "american express not updating gets a CC-505 error" 2018-11-11T05:24:06Z 2018-11-11T05:24:06Z Larry Nichoalds http://m.getsatisfaction.com/people/8318697 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11104401/carmel_medium.jpg larry_nichoalds Thanks, got it working, but like I mentioned before it did not offer me different connection types.&nbsp; Probably because it only supports one connection type.&nbsp; The card indicates that it is connected via a direct connection, so it appears to have done the right thing.&nbsp; Thanks 0 http://m.getsatisfaction.com/topics/7816301/replies/19851838 http://m.getsatisfaction.com/topics/7816301/replies/19851601 19851838 QPW responded to "american express not updating gets a CC-505 error" 2018-11-11T06:02:21Z 2018-11-11T06:02:21Z QPW http://m.getsatisfaction.com/people/8342820 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875282/original_medium.gif qpw Note the original error you got:&nbsp;CC-505 error is a Express Web Connect error.<br />You wouldn't get it if your account had been setup as Direct Connect, instead it gives errors like OL-xxx.&nbsp; So you have changed connection types. 1 http://m.getsatisfaction.com/topics/7816301/replies/19851955 http://m.getsatisfaction.com/topics/7816301 19851955 ericweiner responded to "american express not updating gets a CC-505 error" 2018-11-11T12:12:18Z 2018-11-11T12:12:18Z ericweiner http://m.getsatisfaction.com/people/2202765 https://www.gravatar.com/avatar/8e81a150dac90d9069a20d37504c450c?d=identicon&s=55&r=PG ericweiner_1921145 Based upon this thread, the Official Quicken Reps should be communicating the following to Quicken:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />1) If it is known by quicken that a FI is having trouble like outlined above, Quicken, the application, should display that specific information to all users who use the financial institution. That is certainly more specific than the vague: CC-505<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />2) Why is web connect the default when an institution supports Direct Connect? Quicken, the application, should be trying direct connect first. Quicken should be clearly identifying all available connection types when the account is added.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 1 http://m.getsatisfaction.com/topics/7816301/replies/19852306 http://m.getsatisfaction.com/topics/7816301/replies/19851955 19852306 Larry Nichoalds responded to "american express not updating gets a CC-505 error" 2018-11-11T20:29:06Z 2018-11-11T20:29:06Z Larry Nichoalds http://m.getsatisfaction.com/people/8318697 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11104401/carmel_medium.jpg larry_nichoalds the only comment I might have is when setting up the account with American Express it acts like there is no choice of connection types.&nbsp; After trying going through the deactiivate-reactivate steps if finally got it right and, if fact, shows the account as being directly connected.<br /><br />Thanks again for all the inputs. 0 http://m.getsatisfaction.com/topics/7816301/replies/19852368 http://m.getsatisfaction.com/topics/7816301/replies/19851955 19852368 QPW responded to "american express not updating gets a CC-505 error" 2018-11-11T22:10:16Z 2018-11-11T22:10:16Z QPW http://m.getsatisfaction.com/people/8342820 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875282/original_medium.gif qpw Yeah, I don't really like that part either.&nbsp; Unless you go through the Advanced Setup you can't see what connection type you are going to get.&nbsp; It should at least tell you which one it gave you. 1