http://m.getsatisfaction.com/topics/7819277 Fix Memory Leak! Patch does not work 2018-12-05T16:28:17Z 2018-11-18T16:11:17Z 7819277 http://m.getsatisfaction.com/topics/7819277 7819277 Fix Memory Leak! Patch does not work 2018-12-05T16:28:17Z 2018-11-18T16:11:17Z oriondesign http://m.getsatisfaction.com/people/9856536 https://www.gravatar.com/avatar/230e19262680f9770191b3457f8b48b2?d=identicon&s=55&r=PG oriondesign_6ag5fb077zmzv coreServiceShell.exe is eating my resources.&nbsp; I tried fixing with the available patch on two terminals (Windows 10 and Windows 7), but the patch does nothing.&nbsp; It there a proper fix upcoming or am I to uninstall and use something else? problem 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts pending 6 3 1 comment http://m.getsatisfaction.com/topics/7819277/replies/19863633 http://m.getsatisfaction.com/topics/7819277 19863633 Tom Emmelot responded to "Fix Memory Leak! Patch does not work" 2018-11-18T21:40:25Z 2018-11-18T21:40:25Z Tom Emmelot http://m.getsatisfaction.com/people/3296549 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8626769/TOM_medium.jpg tom_emmelot Hi <a alt="" href="https://en.community.trendmicro.com/tm_en/people/oriondesign_6ag5fb077zmzv" name="" rel="nofollow" target="" title="" type="" value="">oriondesign</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I advice to reinstall, follow this.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Uninstalling Trend Micro Security 2017 using the Uninstall Tool<br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security-2017/1115650.aspx?_ga=1.153280763.298793850.1478966651" name="" rel="nofollow" target="" title="Link httpsesupporttrendmicrocomen-ushomepagestechnical-supportmaximum-security-20171115650aspx_ga11532807632987938501478966651" type="" value="">https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security-2017/1115650.asp...</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Using the Trend Micro Remnant File Remover Tool<br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security-2017/1104912.aspx?_ga=1.220397787.298793850.1478966651" name="" rel="nofollow" target="" title="Link httpsesupporttrendmicrocomen-ushomepagestechnical-supportmaximum-security-20171104912aspx_ga12203977872987938501478966651" type="" value="">https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security-2017/1104912.asp...</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Programs to remove before installing Trend Micro Security<br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/1061023.aspx" name="" rel="nofollow" target="" title="Link httpsesupporttrendmicrocomen-ushomepagestechnical-support1061023aspx" type="" value="">https://esupport.trendmicro.com/en-us/home/pages/technical-support/1061023.aspx</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Using the Trend Micro Permission Tool<br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/1112254.aspx?cm_mmc=Community-_-ReplyManual-_-AllProducts-_-All%20&amp;_ga=2.117201222.131479457.1532038165-408222069.1532038165" name="" rel="nofollow" target="" title="Link httpsesupporttrendmicrocomen-ushomepagestechnical-support1112254aspxcm_mmcCommunity-_-ReplyManual-_-AllProducts-_-All20_ga21172012221314794571532038165-4082220691532038165" type="" value="">https://esupport.trendmicro.com/en-us/home/pages/technical-support/1112254.aspx?cm_mmc=Community-_-R...</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Reinstalling the latest version of Trend Micro Security program<br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/1058995.aspx?_ga=1.147757687.1592768211.1480325701" name="" rel="nofollow" target="" title="Link httpsesupporttrendmicrocomen-ushomepagestechnical-support1058995aspx_ga114775768715927682111480325701" type="" value="">https://esupport.trendmicro.com/en-us/home/pages/technical-support/1058995.aspx?_ga=1.147757687.1592...</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />This must solve the problem.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Kind regards,<br alt="" name="" rel="" target="" title="" type="" value="" />Tom<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7819277/replies/19864293 http://m.getsatisfaction.com/topics/7819277 19864293 TM_Pat responded to "Fix Memory Leak! Patch does not work" 2018-11-19T09:16:26Z 2018-11-19T09:16:26Z TM_Pat http://m.getsatisfaction.com/people/8988518 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11035374/%7B9DF116F3-55AF-41AC-BCC2-D1ECE6D2CECB%7D_medium.png mapatricia_castro Hi&nbsp;<a href="https://en.community.trendmicro.com/tm_en/people/oriondesign_6ag5fb077zmzv" rel="nofollow" target="_blank">oriondesign</a>,<br /><br />Please follow the suggestion by Tom Emmelot.<br /><br />And to you Tom, thank you much for your help!<br /><br />Regards,<br />Pat 1 http://m.getsatisfaction.com/topics/7819277/replies/19888603 http://m.getsatisfaction.com/topics/7819277 19888603 oriondesign responded to "Fix Memory Leak! Patch does not work" 2018-12-04T18:23:04Z 2018-12-04T18:23:04Z oriondesign http://m.getsatisfaction.com/people/9856536 https://www.gravatar.com/avatar/230e19262680f9770191b3457f8b48b2?d=identicon&s=55&r=PG oriondesign_6ag5fb077zmzv Followed the above instructions.&nbsp; When re-installing, I got through the first 3 steps, then an error and the software would not install.&nbsp; I am currently trying to remove what is now a corrupt install...&nbsp; I have four terminals with this memory leak.&nbsp; I do not look forward to having to do this four times.&nbsp; How about not releasing crap software?&nbsp; My renewal is in March.... 0 http://m.getsatisfaction.com/topics/7819277/replies/19889674 http://m.getsatisfaction.com/topics/7819277 19889674 Tom Emmelot responded to "Fix Memory Leak! Patch does not work" 2018-12-05T09:09:25Z 2018-12-05T09:09:25Z Tom Emmelot http://m.getsatisfaction.com/people/3296549 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8626769/TOM_medium.jpg tom_emmelot Hi <a alt="" href="https://en.community.trendmicro.com/tm_en/people/oriondesign_6ag5fb077zmzv" name="" rel="nofollow" target="" title="" type="" value="">oriondesign</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />If i understand you correct, the " Trend Micro Permission Tool" will not run ???<br alt="" name="" rel="" target="" title="" type="" value="" />The "Remnant File Remover Tool"<br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security-2017/1104912.asp..." name="" rel="nofollow" target="" title="Link httpsesupporttrendmicrocomen-ushomepagestechnical-supportmaximum-security-20171104912aspx_ga12203977872987938501478966651" type="" value="">https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security-2017/1104912.asp...<br alt="" name="" rel="" target="" title="" type="" value="" /></a>Should eliminate the corrupt install.<br alt="" name="" rel="" target="" title="" type="" value="" />The Permission tool will set&nbsp; rights correct.<br alt="" name="" rel="" target="" title="" type="" value="" />So the install with the latest version must work correct than.<br alt="" name="" rel="" target="" title="" type="" value="" />If you have problems with 4 computers the same way,&nbsp; think there is software on those 4 that should not be there.<br alt="" name="" rel="" target="" title="" type="" value="" />Programs to remove before installing Trend Micro Security<br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/1061023.aspx" name="" rel="nofollow" target="" title="Link httpsesupporttrendmicrocomen-ushomepagestechnical-support1061023aspx" type="" value="">https://esupport.trendmicro.com/en-us/home/pages/technical-support/1061023.aspx<br alt="" name="" rel="" target="" title="" type="" value="" /></a><br alt="" name="" rel="" target="" title="" type="" value="" />Here from you<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Kind regards,<br alt="" name="" rel="" target="" title="" type="" value="" />Tom<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7819277/replies/19889997 http://m.getsatisfaction.com/topics/7819277 19889997 oriondesign responded to "Fix Memory Leak! Patch does not work" 2018-12-05T14:31:18Z 2018-12-05T14:31:18Z oriondesign http://m.getsatisfaction.com/people/9856536 https://www.gravatar.com/avatar/230e19262680f9770191b3457f8b48b2?d=identicon&s=55&r=PG oriondesign_6ag5fb077zmzv Thanks for trying Tom, but no that was not it.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I went through all the steps successfully until it was time to do the clean install.&nbsp; All other utilities were fine, and I audited the software list as well.&nbsp; When I tried re-installing the clean downloaded Maximum Security 2019, it failed.&nbsp; I removed everything again, and re-installed.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I do not run any of the software on the exclusion list on any of the terminals.<br alt="" name="" rel="" target="" title="" type="" value="" />Windows 10 and Windows 7 operating systems.&nbsp; I find it very unlikely that a memory leak is not the issue....<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I left two terminals running overnight, coreServiceShell.exe increased RAM usage from 297MB to 446MB on the Windows 10 box, and the Windows 7 terminal currently sits at 784MB.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I was hoping the clean install would resolve the issue, but it is not the case.&nbsp; I hesitate to try on the other units as I had such trouble on the first one.&nbsp; I need these for business and cannot afford to tinker.&nbsp; They are running CAD and simulation software that is CPU intensive. 0 http://m.getsatisfaction.com/topics/7819277/replies/19890179 http://m.getsatisfaction.com/topics/7819277 19890179 Tom Emmelot responded to "Fix Memory Leak! Patch does not work" 2018-12-05T16:28:17Z 2018-12-05T16:28:17Z Tom Emmelot http://m.getsatisfaction.com/people/3296549 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8626769/TOM_medium.jpg tom_emmelot Hi <a alt="" href="https://en.community.trendmicro.com/tm_en/people/oriondesign_6ag5fb077zmzv" name="" rel="nofollow" target="" title="" type="" value="">oriondesign</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Ok try it Tom's way,<br alt="" name="" rel="" target="" title="" type="" value="" />Uninstall TM<br alt="" name="" rel="" target="" title="" type="" value="" />Look for "trend micro" and "trendmicro"on the system drive. <br alt="" name="" rel="" target="" title="" type="" value="" />Delete all items.<br alt="" name="" rel="" target="" title="" type="" value="" />Then download "Registrar Registry Manager Free" here:<br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="http://www.resplendence.com/registrar" name="" rel="nofollow" target="" title="Link httpwwwresplendencecomregistrar" type="" value="">http://www.resplendence.com/registrar</a><br alt="" name="" rel="" target="" title="" type="" value="" />Run the program with admin rights and choose Home version.<br alt="" name="" rel="" target="" title="" type="" value="" />Look for "trend micro"<br alt="" name="" rel="" target="" title="" type="" value="" /><img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1765593/RackMultipart20181205-14606-34kzwt-2018-12-05_17_23_16-NVIDIA_GeForce_Overlay_inline.png?1544027065" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1765593RackMultipart20181205-14606-34kzwt-2018-12-05_17_23_16-NVIDIA_GeForce_Overlay_inlinepng1544027065" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Select all items and delete them!<br alt="" name="" rel="" target="" title="" type="" value="" />Then a second time "trendmicro"<br alt="" name="" rel="" target="" title="" type="" value="" />Select all items and delete them!<br alt="" name="" rel="" target="" title="" type="" value="" />Reboot<br alt="" name="" rel="" target="" title="" type="" value="" />Install TM again.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />This i use if program's will not install.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Kind regards,<br alt="" name="" rel="" target="" title="" type="" value="" />Tom<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0