http://m.getsatisfaction.com/topics/7819964 Online Booking Gateway: Multiple Available Appointment Types 2018-11-20T21:55:25Z 2018-11-20T05:28:35Z 7819964 http://m.getsatisfaction.com/topics/7819964 7819964 Online Booking Gateway: Multiple Available Appointment Types 2018-11-20T21:55:25Z 2018-11-20T05:28:35Z Craig Sperling http://m.getsatisfaction.com/people/9858214 https://www.gravatar.com/avatar/bd8cee21204c265f1cb50b753d5c9deb?d=identicon&s=55&r=PG craig_sperling In our clinic most of our practitioners have different intervals for a Standard and New Client.<br alt="" name="" rel="" target="" title="" type="" value="" />For the longer New Client times we set aside space in the book so that there are always New Client times available.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />The Problem: &nbsp;As there is no ability to differentiate between appointment types in the Online Booking system, the Booking Gateway will put the shorter Standard Appointment times into the longer New Client time slots (if&nbsp;'Available for Scheduler/Waiting List/Booking Gateway' is selected). &nbsp;Thus if even one Standard appointment gets booked into a New Client spot the Gateway will view the spot as unavailable for New Client booking.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I have discussed this with a number of clinics and they have the same issue.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />The Possible Solution: &nbsp;Adding a number of tick boxes under 'Available for Scheduler/Waiting List/Booking Gateway'. &nbsp;Even something as limited as:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Available for Scheduler/Waiting List/Booking Gateway - Standard Appointments<br alt="" name="" rel="" target="" title="" type="" value="" />Available for Scheduler/Waiting List/Booking Gateway - New Clients&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />would be greatly appreciated.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Kind Regards,&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />Craig Sperling&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /> idea 2 3 1 comment http://m.getsatisfaction.com/topics/7819964/replies/19866171 http://m.getsatisfaction.com/topics/7819964 19866171 Louise Bruce-Smith responded to "Online Booking Gateway: Multiple Available Appointment Types" 2018-11-20T05:58:24Z 2018-11-20T05:58:24Z Louise Bruce-Smith http://m.getsatisfaction.com/people/7426958 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10486103/photo_medium.jpg louise_bruce_smith Hi Craig, we somehow make this work. I have no idea how it's been set up, but you're welcome to email my CA Kerryn at <a href="mailto:office@chiro.co.nz" rel="nofollow">office@chiro.co.nz</a> to ask her how we set it up. Louise :-) 0 http://m.getsatisfaction.com/topics/7819964/replies/19867556 http://m.getsatisfaction.com/topics/7819964 19867556 In Stride Health Clinic responded to "Online Booking Gateway: Multiple Available Appointment Types" 2018-11-20T21:55:25Z 2018-11-20T21:55:25Z In Stride Health Clinic http://m.getsatisfaction.com/people/8224187 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10819499/logo_medium.png in_stride_health_clinic Hi Craig,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Have you set up your appointment type intervals?&nbsp; <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Go to System Info, Apt. Book, <br alt="" name="" rel="" target="" title="" type="" value="" />select Appt. Type (bottom right tab), <br alt="" name="" rel="" target="" title="" type="" value="" />select relevant appointment type, <br alt="" name="" rel="" target="" title="" type="" value="" />select relevant practitioner and <br alt="" name="" rel="" target="" title="" type="" value="" />select the interval type (eg. we have 15 minute breaks - so for half hour it is 2 intervals, for 45minutes 3 intervals).&nbsp; <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />As you select this per practitioner - it should reflect in the gateway.&nbsp; Make sure all your defaults are set up correctly too.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Hope that helps.&nbsp; if you still have issues the help desk are fantastic in trying to resolve issues.&nbsp;&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Sharon 0