http://m.getsatisfaction.com/topics/7820309 One patient receiving SMS hours after it has been sent 2018-11-21T00:33:44Z 2018-11-21T00:01:51Z 7820309 http://m.getsatisfaction.com/topics/7820309 7820309 One patient receiving SMS hours after it has been sent 2018-11-21T00:33:44Z 2018-11-21T00:01:51Z Admin http://m.getsatisfaction.com/people/8222628 https://www.gravatar.com/avatar/edcf302a10e7d10c13395125410bc4b7?d=identicon&s=55&r=PG admin_7907434 Out of all of the SMS messages that we send each day, we have one patient that continually receives it up to 7 hours after the time it has been sent by us. Sometimes it is 1 minute later but normally it is several hours (I have checked on his patient tab under SMS and it shows a history of these message being sent by us at a certain time but in the Status area it shows a different delivery time).<br alt="" name="" rel="" target="" title="" type="" value="" />We are not opting for a delayed send so I am not sure why this is occurring with just this one patient. Any advice would be greatly appreciated. Thank you. question complete 2 2 1 comment http://m.getsatisfaction.com/topics/7820309/replies/19867739 http://m.getsatisfaction.com/topics/7820309 19867739 Timothy responded to "One patient receiving SMS hours after it has been sent" 2018-11-21T00:18:24Z 2018-11-21T00:18:24Z Timothy http://m.getsatisfaction.com/people/7410868 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10481383/FullSizeRender2_medium.jpg tim_7104970 Hi BW Spine. We are not aware of any current issues affecting the delivery of SMS. For technical queries such as this, it is best to contact our helpdesk directly. So that we can investigate, could you please open a support case at <a href="http://www.smartsoft.com.au/support" rel="nofollow">www.smartsoft.com.au/support</a> 0 http://m.getsatisfaction.com/topics/7820309/replies/19867763 http://m.getsatisfaction.com/topics/7820309/replies/19867739 19867763 Admin responded to "One patient receiving SMS hours after it has been sent" 2018-11-21T00:33:44Z 2018-11-21T00:33:44Z Admin http://m.getsatisfaction.com/people/8222628 https://www.gravatar.com/avatar/edcf302a10e7d10c13395125410bc4b7?d=identicon&s=55&r=PG admin_7907434 Will do, thank you. 0