http://m.getsatisfaction.com/topics/7825713 TrendMicro Community/GetSatisfaction and Outlook.com - Junk mail problem 2018-12-06T22:44:43Z 2018-12-04T20:45:15Z 7825713 http://m.getsatisfaction.com/topics/7825713 7825713 TrendMicro Community/GetSatisfaction and Outlook.com - Junk mail problem 2018-12-06T22:44:43Z 2018-12-04T20:45:15Z pcwindowsweb http://m.getsatisfaction.com/people/9630902 https://www.gravatar.com/avatar/f70accef3be50e76d49a4cd05e5ac94a?d=identicon&s=55&r=PG pcwindowsweb Hey TM Community, I've ran into an interesting problem with this forum:<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Ever since I joined this forum (haven't posted anything because I usually don't have anything to post about), any email from this forum lands in my junk mail folder instead of my inbox. I don't have any filtering rule regarding these emails neither on my email client nor my email provider's filtering rule page.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" />What can cause this?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />One more question: Can digest emails be configured on a community forum account? if yes, where are the settings located?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />PC: HP Pavilion Desktop PC 570-p0xx<br alt="" name="" rel="" target="" title="" type="" value="" />OS: Windows 10 Pro 64 bit, version 1803 build 17134<br alt="" name="" rel="" target="" title="" type="" value="" />I'm currently not running any TrendMicro product on my PC<br alt="" name="" rel="" target="" title="" type="" value="" />Email provider: Outlook.com (Premium)<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Posting this without a category as this isn't a problem with any of TrendMicro's products<br alt="" name="" rel="" target="" title="" type="" value="" /> problem 3_replied 3_replied, 1_case_ts, not_tm_related rejected 6 4 1 comment http://m.getsatisfaction.com/topics/7825713/replies/19889471 http://m.getsatisfaction.com/topics/7825713 19889471 TM_Pat responded to "TrendMicro Community/GetSatisfaction and Outlook.com - Junk mail problem" 2018-12-05T04:20:20Z 2018-12-05T04:20:20Z TM_Pat http://m.getsatisfaction.com/people/8988518 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11035374/%7B9DF116F3-55AF-41AC-BCC2-D1ECE6D2CECB%7D_medium.png mapatricia_castro Hello&nbsp;<a href="https://console.getsatisfaction.com/manage/102939/users/9630902" rel="nofollow">pcwindowsweb</a>,<br /><br />Very interesting question. Though I couldn't provide you with a straight answer why the emails that your supposed to receive goes to your junk folder even without settings rules for it. Perhaps, there really is a filtering rule about that that you may not know about. You may also want to check the Blocked Senders list of your Outlook.<br /><br />Though a simple workaround can work for this, just mark the sender as 'Not Junk' will do. In addition to this, you may add the address to the Safe Senders list as well.<br /><br />I know that this isn't much but I hope it will help.<br /><br />Regards,<br />Pat 0 http://m.getsatisfaction.com/topics/7825713/replies/19889680 http://m.getsatisfaction.com/topics/7825713 19889680 Tom Emmelot responded to "TrendMicro Community/GetSatisfaction and Outlook.com - Junk mail problem" 2018-12-05T09:14:23Z 2018-12-05T09:14:23Z Tom Emmelot http://m.getsatisfaction.com/people/3296549 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8626769/TOM_medium.jpg tom_emmelot Hi <a alt="" href="https://en.community.trendmicro.com/tm_en/people/pcwindowsweb" name="" rel="nofollow" target="" title="" type="" value="">pcwindowsweb<br alt="" name="" rel="" target="" title="" type="" value="" /></a><br alt="" name="" rel="" target="" title="" type="" value="" />In most of the mails are link's to sites, i think that is the reason.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Kind regards,<br alt="" name="" rel="" target="" title="" type="" value="" />Tom<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7825713/replies/19889827 http://m.getsatisfaction.com/topics/7825713 19889827 pcwindowsweb responded to "TrendMicro Community/GetSatisfaction and Outlook.com - Junk mail problem" 2018-12-05T12:20:16Z 2018-12-05T12:20:16Z pcwindowsweb http://m.getsatisfaction.com/people/9630902 https://www.gravatar.com/avatar/f70accef3be50e76d49a4cd05e5ac94a?d=identicon&s=55&r=PG pcwindowsweb First of all, thanks for the answers.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />@TM_Pat, I've checked my filter settings once again and I don't see the GetSatisfaction domain in there. Nor do I see it in the mail program's filter lists as well.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Perhaps something on Microsoft's side is triggering a filter and that causes the issue, but I'm not sure myself<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />@Tom, Perhaps.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />There is one strange thing: very rarely, an email from the community forum lands in my inbox.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Just in case, I'll check with the email provider if there's something that causes this issue.<br alt="" name="" rel="" target="" title="" type="" value="" />If I have something, I'll update this thread.&nbsp;<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Thanks again<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7825713/replies/19891266 http://m.getsatisfaction.com/topics/7825713/replies/19889827 19891266 TM_Pat responded to "TrendMicro Community/GetSatisfaction and Outlook.com - Junk mail problem" 2018-12-06T04:25:06Z 2018-12-06T04:25:06Z TM_Pat http://m.getsatisfaction.com/people/8988518 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11035374/%7B9DF116F3-55AF-41AC-BCC2-D1ECE6D2CECB%7D_medium.png mapatricia_castro Thanks for the input&nbsp;<a href="https://console.getsatisfaction.com/manage/102939/users/9630902" rel="nofollow" target="_blank">pcwindowsweb</a>.<br /><br />We'll wait for your update. This is an interesting topic to share with everyone.<br /><br />Regards,<br />Pat 0 http://m.getsatisfaction.com/topics/7825713/replies/19892088 http://m.getsatisfaction.com/topics/7825713/replies/19889827 19892088 pcwindowsweb responded to "TrendMicro Community/GetSatisfaction and Outlook.com - Junk mail problem" 2018-12-06T17:37:24Z 2018-12-06T17:37:24Z pcwindowsweb http://m.getsatisfaction.com/people/9630902 https://www.gravatar.com/avatar/f70accef3be50e76d49a4cd05e5ac94a?d=identicon&s=55&r=PG pcwindowsweb Here's an update as promised: I reached out to my email provider on Twitter and this is their response to my question: "Our filters can be a little sensitive. We suggest you add them to your list of Safe Senders" (with a link to a how-to on their website)<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Apparently from what I can understand, it's an issue on their end, but it seems like something by design.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7825713/replies/19892650 http://m.getsatisfaction.com/topics/7825713/replies/19889827 19892650 TM_Joemar responded to "TrendMicro Community/GetSatisfaction and Outlook.com - Junk mail problem" 2018-12-06T22:44:43Z 2018-12-06T22:44:43Z TM_Joemar http://m.getsatisfaction.com/people/9819329 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11334854/tm-logo_medium.png joemar_belmonte Hi&nbsp;<a href="https://console.getsatisfaction.com/manage/102939/users/9630902" rel="nofollow" target="_blank">pcwindowsweb</a>,<br /><br />It seems that the issue was on their end. You might ask them to help you on configuring the settings so that some of your mails won't be filtered out or get transferred to junk.<br /><br />Let us know if you need further assistance.<br /><br />Regards,<br />Joemar 1