http://m.getsatisfaction.com/topics/7825845 How to install TM toolbar in FireFox browser? 2018-12-06T05:27:53Z 2018-12-05T04:17:37Z 7825845 http://m.getsatisfaction.com/topics/7825845 7825845 How to install TM toolbar in FireFox browser? 2018-12-06T05:27:53Z 2018-12-05T04:17:37Z geniusmalaysia http://m.getsatisfaction.com/people/9839848 https://www.gravatar.com/avatar/0f077b51c9e3127f9351f6f388cea377?d=identicon&s=55&r=PG geniusmalaysia Hi everyone,<br /><br />Recently, I have run recovery to factory default (Factory OS Win 10 Home Single Language 64 bit) my HP notebook model HP 15-aF149AU (not sure is it the exact model). The problem i found is TM toolbar for FireFox. How to install the toolbar because the browser extension menu didn't auto detect TM extensions where I can enable it.<br /><br />Below attached are configurations &amp; other details. <br /><br />Thank you in advance for your kind attention.<br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1765524/RackMultipart20181205-20610-gmk1h2-tmps_inline.JPG?1543983221" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1765524/RackMultipart20181205-20610-gmk1h2-tmps_inline.JPG?1543983221" />&nbsp;&nbsp;<br /><br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1765521/RackMultipart20181205-41210-1soec8u-ffaddon_inline.JPG?1543983032" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1765521/RackMultipart20181205-41210-1soec8u-ffaddon_inline.JPG?1543983032" />.<br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1765523/RackMultipart20181205-70114-1txm0b0-ffver_inline.JPG?1543983163" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1765523/RackMultipart20181205-70114-1txm0b0-ffver_inline.JPG?1543983163" /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1765525/RackMultipart20181205-69312-rlqvl8-tmsnp_inline.JPG?1543983261" /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1765526/RackMultipart20181205-41210-1t11m36-tmver_inline.png?1543983277" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1765526/RackMultipart20181205-41210-1t11m36-tmver_inline.png?1543983277" /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1765527/RackMultipart20181205-56439-jxi7ls-winver_inline.JPG?1543983292" /> problem 4_solved_in_public 4_solved_in_public, 3_replied, 1_case_ts complete 7 3 1 comment http://m.getsatisfaction.com/topics/7825845/replies/19889492 http://m.getsatisfaction.com/topics/7825845 19889492 TM_Pat responded to "How to install TM toolbar in FireFox browser?" 2018-12-05T05:02:03Z 2018-12-05T05:02:03Z TM_Pat http://m.getsatisfaction.com/people/8988518 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11035374/%7B9DF116F3-55AF-41AC-BCC2-D1ECE6D2CECB%7D_medium.png mapatricia_castro Hi&nbsp;<a href="https://console.getsatisfaction.com/manage/102939/users/9839848" rel="nofollow" target="_blank">geniusmalaysia</a>,<br /><br />Please try the steps from this article:&nbsp;<b><a href="https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security/1104395.aspx?cm_mmc=Community-_-SCSPost-_-AllProducts-_-All" rel="nofollow">Enabling the Trend Micro Toolbar in Mozilla Firefox</a><br /><br /></b>Regards,<br />Pat 0 http://m.getsatisfaction.com/topics/7825845/replies/19889523 http://m.getsatisfaction.com/topics/7825845/replies/19889492 19889523 geniusmalaysia responded to "How to install TM toolbar in FireFox browser?" 2018-12-05T05:20:54Z 2018-12-05T05:20:54Z geniusmalaysia http://m.getsatisfaction.com/people/9839848 https://www.gravatar.com/avatar/0f077b51c9e3127f9351f6f388cea377?d=identicon&s=55&r=PG geniusmalaysia Hi TM_Pat,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Thank you for response. I have followed the guide without success.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />The result is same as before. Any workaround will be greatly appreciated. Thank you.<img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1765531/RackMultipart20181205-66688-oum5tl-Capture_inline.JPG?1543987450" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1765531/RackMultipart20181205-66688-oum5tl-Capture_inline.JPG?1543987450" /> 0 http://m.getsatisfaction.com/topics/7825845/replies/19889600 http://m.getsatisfaction.com/topics/7825845/replies/19889492 19889600 TM_Pat responded to "How to install TM toolbar in FireFox browser?" 2018-12-05T07:09:36Z 2018-12-05T07:09:36Z TM_Pat http://m.getsatisfaction.com/people/8988518 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11035374/%7B9DF116F3-55AF-41AC-BCC2-D1ECE6D2CECB%7D_medium.png mapatricia_castro Hi&nbsp;<a href="https://console.getsatisfaction.com/manage/102939/users/9839848" rel="nofollow" target="_blank">geniusmalaysia</a>,<br /><br />We're already requesting for a fix to get published. I will let you know once it becomes available.<br /><br />Regards,<br />Pat 1 http://m.getsatisfaction.com/topics/7825845/replies/19889607 http://m.getsatisfaction.com/topics/7825845 19889607 geniusmalaysia responded to "How to install TM toolbar in FireFox browser?" 2018-12-05T07:26:38Z 2018-12-05T07:26:38Z geniusmalaysia http://m.getsatisfaction.com/people/9839848 https://www.gravatar.com/avatar/0f077b51c9e3127f9351f6f388cea377?d=identicon&s=55&r=PG geniusmalaysia Hi TM_Pat,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I'll wait for the fix.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Thank you 0 http://m.getsatisfaction.com/topics/7825845/replies/19889632 http://m.getsatisfaction.com/topics/7825845 19889632 geniusmalaysia responded to "How to install TM toolbar in FireFox browser?" 2018-12-05T08:07:27Z 2018-12-05T08:07:27Z geniusmalaysia http://m.getsatisfaction.com/people/9839848 https://www.gravatar.com/avatar/0f077b51c9e3127f9351f6f388cea377?d=identicon&s=55&r=PG geniusmalaysia Hi TM_Pat,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />I would like to inform the problem is resolved. I followed this guide&nbsp;<a alt="" href="https://en.community.trendmicro.com/tm_en/topics/trend-micro-add-on-issue-with-firefox-63-0" name="" rel="nofollow" target="" title="Link httpsencommunitytrendmicrocomtm_entopicstrend-micro-add-on-issue-with-firefox-63-0" type="" value="">https://en.community.trendmicro.com/tm_en/topics/trend-micro-add-on-issue-with-firefox-63-0</a><br alt="" name="" rel="" target="" title="" type="" value="" />and it solved the problem.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Thanks again for your help &amp; thank you to TM volunteer person in that guide.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><img alt="" name="" rel="" src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1765540/RackMultipart20181205-12789-m7t3ak-Capture_inline.JPG?1543997227" target="" title="Image httpsd2r1vs3d9006apcloudfrontnets3_images1765540RackMultipart20181205-12789-m7t3ak-Capture_inlineJPG1543997227" type="" value="" /> 1 http://m.getsatisfaction.com/topics/7825845/replies/19889684 http://m.getsatisfaction.com/topics/7825845 19889684 Tom Emmelot responded to "How to install TM toolbar in FireFox browser?" 2018-12-05T09:20:39Z 2018-12-05T09:20:39Z Tom Emmelot http://m.getsatisfaction.com/people/3296549 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/8626769/TOM_medium.jpg tom_emmelot Hi <a alt="" href="https://en.community.trendmicro.com/tm_en/people/geniusmalaysia" name="" rel="nofollow" target="" title="" type="" value="">geniusmalaysia</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> I suggest to close Firefox, open TM configuration, internet e-mail controls, put of Display the TM toolbar ......., Apply start and close Firefox, click on again Display the TM toolbar ......., Apply start <br alt="" name="" rel="" target="" title="" type="" value="" />Firefox again and see of the toolbar is there again.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Hope this worked for you.<br alt="" name="" rel="" target="" title="" type="" value="" />Here from you,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Kind regards,<br alt="" name="" rel="" target="" title="" type="" value="" />Tom<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 2 http://m.getsatisfaction.com/topics/7825845/replies/19891327 http://m.getsatisfaction.com/topics/7825845/replies/19889632 19891327 TM_Pat responded to "How to install TM toolbar in FireFox browser?" 2018-12-06T05:27:53Z 2018-12-06T05:27:53Z TM_Pat http://m.getsatisfaction.com/people/8988518 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11035374/%7B9DF116F3-55AF-41AC-BCC2-D1ECE6D2CECB%7D_medium.png mapatricia_castro Hi&nbsp;<a href="https://console.getsatisfaction.com/manage/102939/users/9839848" rel="nofollow" target="_blank">geniusmalaysia</a>,<br /><br />That's nice to know! Feel free to post here in our Community if you have any other concern. 0