http://m.getsatisfaction.com/topics/7826068 Getting message stating "Quicken is not installed on this machine" when trying to install mondo patch 2018-12-09T00:58:24Z 2018-12-05T18:30:57Z 7826068 http://m.getsatisfaction.com/topics/7826068 7826068 Getting message stating "Quicken is not installed on this machine" when trying to install mondo patch 2018-12-09T00:58:24Z 2018-12-05T18:30:57Z JCM http://m.getsatisfaction.com/people/9875214 https://www.gravatar.com/avatar/1a4a11790b0701958d2a37110d5b587f?d=identicon&s=55&r=PG john_mizerany I have the 2017 Quicken version and a few days ago it stopped downloading most if not all transactions from my financial institutions stating "cannot update due to an error on Quicken server". I tried installing latest mondo patch and now I'm getting another error message stating "Quicken is not installed on this machine". Very frustrating....I'm a long-term Quicken customer that's about the throw in the towel due to these recurring issues and unstable product that seems to force you to buy newer versions. Please advise on how to fix. question errors_troubleshooting_non_olb errors_troubleshooting_non_olb, installing_and_updating, windows complete 21 6 1 comment http://m.getsatisfaction.com/topics/7826068/replies/19890404 http://m.getsatisfaction.com/topics/7826068 19890404 thecreator - QKN 2017 & 2019 Windows responded to "Getting message stating "Quicken is not installed on this machine" when trying to install mondo patch" 2018-12-05T18:43:40Z 2018-12-05T18:43:40Z thecreator - QKN 2017 & 2019 Windows http://m.getsatisfaction.com/people/7092916 https://www.gravatar.com/avatar/9437d650969d2240925f73b1be6eea25?d=identicon&s=55&r=PG morton_lee_cohen HI @ <a alt="" href="https://getsatisfaction.com/quickencommunity/people/john_mizerany" name="" rel="nofollow" target="" title="" type="" value="">JCM</a> ,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />See this Article: <a alt="" href="https://getsatisfaction.com/quickencommunity/topics/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet-6og81balvj4e4" name="" rel="nofollow" target="" title="Link httpsgetsatisfactioncomquickencommunitytopicsadd-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet-6og81balvj4e4" type="" value="">https://getsatisfaction.com/quickencommunity/topics/add-your-quicken-information-to-your-posts-plus-...</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Problem, Posters responding to your message, aren't seeing / looking over your shoulder to see what you are seeing, so you need to describe the product you are using.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7826068/replies/19890415 http://m.getsatisfaction.com/topics/7826068 19890415 JCM responded to "Getting message stating "Quicken is not installed on this machine" when trying to install mondo patch" 2018-12-05T18:50:01Z 2018-12-05T18:50:01Z JCM http://m.getsatisfaction.com/people/9875214 https://www.gravatar.com/avatar/1a4a11790b0701958d2a37110d5b587f?d=identicon&s=55&r=PG john_mizerany I have the 2017 Quicken Premier 0 http://m.getsatisfaction.com/topics/7826068/replies/19890418 http://m.getsatisfaction.com/topics/7826068/replies/19890415 19890418 NotACPA - QW HBRP 2019 responded to "Getting message stating "Quicken is not installed on this machine" when trying to install mondo patch" 2018-12-05T18:51:03Z 2018-12-05T18:51:03Z NotACPA - QW HBRP 2019 http://m.getsatisfaction.com/people/8486064 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875899/original_medium.png notacpa_8wchoth4cq4gm And did you download the 2017 Mondo patch??? Or one for another year? 0 http://m.getsatisfaction.com/topics/7826068/replies/19890421 http://m.getsatisfaction.com/topics/7826068 19890421 JCM responded to "Getting message stating "Quicken is not installed on this machine" when trying to install mondo patch" 2018-12-05T18:53:00Z 2018-12-05T18:53:00Z JCM http://m.getsatisfaction.com/people/9875214 https://www.gravatar.com/avatar/1a4a11790b0701958d2a37110d5b587f?d=identicon&s=55&r=PG john_mizerany QW27.1.15.18MPatch is the patch I downloaded....is that not the right one?<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7826068/replies/19890429 http://m.getsatisfaction.com/topics/7826068 19890429 UKR responded to "Getting message stating "Quicken is not installed on this machine" when trying to install mondo patch" 2018-12-05T18:57:36Z 2018-12-05T18:57:36Z UKR http://m.getsatisfaction.com/people/8342865 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11231531/Gartenzwerg2_medium.bmp ukr_8027544 Looks like it's the correct one.<br alt="" name="" rel="" target="" title="" type="" value="" />But if the Quicken installer can't find its installed footprint, you need to do this: <p alt="" name="" rel="" target="" title="" type="" value="">I recommend you uninstall the current Quicken and remove all remnants of older Quicken versions following this procedure, using a Windows User Account with full Administrator privileges:<br alt="" name="" rel="" target="" title="" type="" value="" /> <a alt="" href="http://www.quicken.com/support/using-qcleanui-uninstall-quicken" name="" rel="nofollow" target="" title="" type="" value="">http://www.quicken.com/support/using-qcleanui-uninstall-quicken</a> <br alt="" name="" rel="" target="" title="" type="" value="" /> If you have previously used this procedure and have the cleanup programs already on your hard drive ... please download them again to obtain the most recent version.<br alt="" name="" rel="" target="" title="" type="" value="" /> When done, reboot your computer and then reinstall Quicken from your CD or saved downloaded installation file and allow it to update to the latest available patch release level. </p> <br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7826068/replies/19890438 http://m.getsatisfaction.com/topics/7826068 19890438 JCM responded to "Getting message stating "Quicken is not installed on this machine" when trying to install mondo patch" 2018-12-05T19:02:59Z 2018-12-05T19:02:59Z JCM http://m.getsatisfaction.com/people/9875214 https://www.gravatar.com/avatar/1a4a11790b0701958d2a37110d5b587f?d=identicon&s=55&r=PG john_mizerany Somewhat of a hassle to uninstall and reinstall entire program but will try it. These type of quicken server/patch issues seem to happen rather often....hope frequency doesn't continue. 0 http://m.getsatisfaction.com/topics/7826068/replies/19890476 http://m.getsatisfaction.com/topics/7826068/replies/19890421 19890476 thecreator - QKN 2017 & 2019 Windows responded to "Getting message stating "Quicken is not installed on this machine" when trying to install mondo patch" 2018-12-05T19:20:06Z 2018-12-05T19:20:06Z thecreator - QKN 2017 & 2019 Windows http://m.getsatisfaction.com/people/7092916 https://www.gravatar.com/avatar/9437d650969d2240925f73b1be6eea25?d=identicon&s=55&r=PG morton_lee_cohen HI @ <a alt="" href="https://getsatisfaction.com/quickencommunity/people/john_mizerany" name="" rel="nofollow" target="" title="" type="" value="">JCM</a> ,<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />Wrong one!!!!<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><a alt="" href="https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch" name="" rel="nofollow" target="" title="Link httpswwwquickencomsupportquicken-2017-windows-release-notes-updates-and-mondo-patch" type="" value="">https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch</a><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />You downloaded from the Wrong Link and Wrong Page.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />The Correct one is just above.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />You downloaded for Quicken Subscription Product, not for Quicken 2017 Year.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />If you need to reinstall, see this Article: <a href="https://getsatisfaction.com/quickencommunity/topics/installing-reinstalling-and-upgrading-to-windows-quicken-2017-versions-procedural-adjustment-links-updated?rfm=1&amp;topic_submit=true" rel="nofollow" title="Link: https://getsatisfaction.com/quickencommunity/topics/installing-reinstalling-and-upgrading-to-windows-quicken-2017-versions-procedural-adjustment-links-updated?rfm=1&amp;topic_submit=true">https://getsatisfaction.com/quickencommunity/topics/installing-reinstalling-and-upgrading-to-windows...</a><br /><br /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7826068/replies/19890500 http://m.getsatisfaction.com/topics/7826068/replies/19890429 19890500 UKR responded to "Getting message stating "Quicken is not installed on this machine" when trying to install mondo patch" 2018-12-05T19:31:16Z 2018-12-05T19:31:16Z UKR http://m.getsatisfaction.com/people/8342865 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11231531/Gartenzwerg2_medium.bmp ukr_8027544 OOPS!!!<br />Please ignore my post. Got my version numbers confused. Sorry.<br />Thanks, @thecreator, for catching it.<br /><span class="_wysihtml5-temp"></span> 0 http://m.getsatisfaction.com/topics/7826068/replies/19890577 http://m.getsatisfaction.com/topics/7826068/replies/19890438 19890577 NotACPA - QW HBRP 2019 responded to "Getting message stating "Quicken is not installed on this machine" when trying to install mondo patch" 2018-12-05T20:08:32Z 2018-12-05T20:08:32Z NotACPA - QW HBRP 2019 http://m.getsatisfaction.com/people/8486064 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875899/original_medium.png notacpa_8wchoth4cq4gm Please do HELP,. About Quicken, and tell us what Build/Release info you find there. 0 http://m.getsatisfaction.com/topics/7826068/replies/19890623 http://m.getsatisfaction.com/topics/7826068/replies/19890421 19890623 JCM responded to "Getting message stating "Quicken is not installed on this machine" when trying to install mondo patch" 2018-12-05T20:35:28Z 2018-12-05T20:35:28Z JCM http://m.getsatisfaction.com/people/9875214 https://www.gravatar.com/avatar/1a4a11790b0701958d2a37110d5b587f?d=identicon&s=55&r=PG john_mizerany Yep, I caught my mistake and downloaded correct modo patch....QW2017R17.4MPatch....and assumed that would do the trick....but of course not! That would be too easy. Now after I launch the correct patch, I get another error message stating "an error has occurred, unable to check for updates, the server file failed to load"<img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1765653/RackMultipart20181205-60364-aao8lc-IMG_0534_inline.jpg?1544042094" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1765653/RackMultipart20181205-60364-aao8lc-IMG_0534_inline.jpg?1544042094" />. Good grief....what now? 0 http://m.getsatisfaction.com/topics/7826068/replies/19890655 http://m.getsatisfaction.com/topics/7826068/replies/19890421 19890655 thecreator - QKN 2017 & 2019 Windows responded to "Getting message stating "Quicken is not installed on this machine" when trying to install mondo patch" 2018-12-05T20:55:01Z 2018-12-05T20:55:01Z thecreator - QKN 2017 & 2019 Windows http://m.getsatisfaction.com/people/7092916 https://www.gravatar.com/avatar/9437d650969d2240925f73b1be6eea25?d=identicon&s=55&r=PG morton_lee_cohen Reinstall Quicken from the link I posted above and do not skip a step.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />You can't keep Quicken running when updating or installing, which seems like what happened.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /><a href="https://getsatisfaction.com/quickencommunity/topics/to-attach-screenshot-to-your-posts?utm_source=notification&amp;utm_medium=email&amp;utm_campaign=new_reply&amp;utm_content=reply_button&amp;reply[id]=19075106#reply_19075106" rel="nofollow">https://getsatisfaction.com/quickencommunity/topics/to-attach-screenshot-to-your-posts?utm_source=no...</a><br /><br />For the screenshot, itself, simply hit the Print Screen Key on the Keyboard, then open Paint and paste the image in Paint. Mark out information, you don't need others to see. Save it. Upload it.<br /><br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7826068/replies/19892970 http://m.getsatisfaction.com/topics/7826068/replies/19890421 19892970 JCM responded to "Getting message stating "Quicken is not installed on this machine" when trying to install mondo patch" 2018-12-07T03:46:24Z 2018-12-07T03:46:24Z JCM http://m.getsatisfaction.com/people/9875214 https://www.gravatar.com/avatar/1a4a11790b0701958d2a37110d5b587f?d=identicon&s=55&r=PG john_mizerany Ok, I'm back and I've now uninstalled and re-installed my 2017 Quicken Premier....opened my data file, tried updating my accounts....and SAME PROBLEM CONTINUES! I get the same error message stating unable to update my accounts due to Quicken server. What now? 0 http://m.getsatisfaction.com/topics/7826068/replies/19892972 http://m.getsatisfaction.com/topics/7826068/replies/19890421 19892972 JCM responded to "Getting message stating "Quicken is not installed on this machine" when trying to install mondo patch" 2018-12-07T03:49:17Z 2018-12-07T03:49:17Z JCM http://m.getsatisfaction.com/people/9875214 https://www.gravatar.com/avatar/1a4a11790b0701958d2a37110d5b587f?d=identicon&s=55&r=PG john_mizerany FYI - it's error CC-501 0 http://m.getsatisfaction.com/topics/7826068/replies/19893382 http://m.getsatisfaction.com/topics/7826068/replies/19890421 19893382 JCM responded to "Getting message stating "Quicken is not installed on this machine" when trying to install mondo patch" 2018-12-07T14:10:38Z 2018-12-07T14:10:38Z JCM http://m.getsatisfaction.com/people/9875214 https://www.gravatar.com/avatar/1a4a11790b0701958d2a37110d5b587f?d=identicon&s=55&r=PG john_mizerany Can anyone help? Uninstalled and reinstalled Quicken 2017 Premier but I still get the CC-501 Quicken Server Not Responding when I try to update my accounts. Is there really an issue w the Quicken Server (which I doubt since I've been getting this error now for several days) or is it an issue on my end?<br /><br />Please help! 0 http://m.getsatisfaction.com/topics/7826068/replies/19893395 http://m.getsatisfaction.com/topics/7826068/replies/19890421 19893395 Greg the Geek responded to "Getting message stating "Quicken is not installed on this machine" when trying to install mondo patch" 2018-12-07T14:18:15Z 2018-12-07T14:18:15Z Greg the Geek http://m.getsatisfaction.com/people/3046987 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/10875351/original_medium.jpg greg_grotyohann <a href="https://www.quicken.com/support/error-when-using-online-services-cc-501" rel="nofollow" title="Link: https://www.quicken.com/support/error-when-using-online-services-cc-501">https://www.quicken.com/support/error-when-using-online-services-cc-501</a><br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7826068/replies/19893532 http://m.getsatisfaction.com/topics/7826068/replies/19890421 19893532 thecreator - QKN 2017 & 2019 Windows responded to "Getting message stating "Quicken is not installed on this machine" when trying to install mondo patch" 2018-12-07T15:22:43Z 2018-12-07T15:22:43Z thecreator - QKN 2017 & 2019 Windows http://m.getsatisfaction.com/people/7092916 https://www.gravatar.com/avatar/9437d650969d2240925f73b1be6eea25?d=identicon&s=55&r=PG morton_lee_cohen HI @ <a alt="" href="https://getsatisfaction.com/quickencommunity/people/john_mizerany" name="" rel="nofollow" target="" title="" type="" value="">JCM</a> ,<br /><br />Have you Deactivated Online Services for the affected Registers and Set Up Now for the same Registers?<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7826068/replies/19895257 http://m.getsatisfaction.com/topics/7826068/replies/19890421 19895257 JCM responded to "Getting message stating "Quicken is not installed on this machine" when trying to install mondo patch" 2018-12-08T21:13:37Z 2018-12-08T21:13:37Z JCM http://m.getsatisfaction.com/people/9875214 https://www.gravatar.com/avatar/1a4a11790b0701958d2a37110d5b587f?d=identicon&s=55&r=PG john_mizerany Yes, tried Deactivating and then Set Up Now (to reconnect to financial institutions) but now I can't re-establish connect.....error message says "Sorry. We encountered an error. (it's not your fault). Quicken is having trouble connecting to xxxx institution." Have tried everything....uninstall, reinstall, deactive/reactivate....not sure if it's a technical problem on my end or w Quicken server....problem has persisted for several days so doubt it's a Quicken server issue unless anyone else is encountering Quicken server issues? Think I'm at the end of my rope w Quicken but Quicken Support not open until Monday.<br /><br />Open to any other suggestions before I decide to pull the plug on Quicken and migrate to either Mint or Personal Capital. 0 http://m.getsatisfaction.com/topics/7826068/replies/19895346 http://m.getsatisfaction.com/topics/7826068/replies/19890421 19895346 thecreator - QKN 2017 & 2019 Windows responded to "Getting message stating "Quicken is not installed on this machine" when trying to install mondo patch" 2018-12-08T22:51:28Z 2018-12-08T22:51:28Z thecreator - QKN 2017 & 2019 Windows http://m.getsatisfaction.com/people/7092916 https://www.gravatar.com/avatar/9437d650969d2240925f73b1be6eea25?d=identicon&s=55&r=PG morton_lee_cohen HI @ <a alt="" href="https://getsatisfaction.com/quickencommunity/people/john_mizerany" name="" rel="nofollow" target="" title="" type="" value="">JCM</a> , <br /><br />When you uninstall Quicken and reinstalled, did you delete the folders, run CCleaner Free?<br alt="" name="" rel="" target="" title="" type="" value="" /> 0 http://m.getsatisfaction.com/topics/7826068/replies/19895396 http://m.getsatisfaction.com/topics/7826068/replies/19890421 19895396 JCM responded to "Getting message stating "Quicken is not installed on this machine" when trying to install mondo patch" 2018-12-09T00:11:46Z 2018-12-09T00:11:46Z JCM http://m.getsatisfaction.com/people/9875214 https://www.gravatar.com/avatar/1a4a11790b0701958d2a37110d5b587f?d=identicon&s=55&r=PG john_mizerany I don't think so since I didn't delete any folders....I just uninstalled and reinstalled. Where should CCleaner Free show up...somewhere in Quicken folder?<br /><br />But the frustration and mystery continues since I decided to purchase the 2019 version thinking that would of course be a new start and not encounter the problem....but I just opened new version of Quicken 2019, tried updating my accounts and problem has followed me!!!!! Still get that freakin' error message "CC-501 unable to update due to quicken server" but what's strange is one of my financial accounts seems to update but all other one's don't....they show the error message. Guess I'll try Quicken Support when they open Monday but open to further suggestions. 0 http://m.getsatisfaction.com/topics/7826068/replies/19895416 http://m.getsatisfaction.com/topics/7826068/replies/19890421 19895416 thecreator - QKN 2017 & 2019 Windows responded to "Getting message stating "Quicken is not installed on this machine" when trying to install mondo patch" 2018-12-09T00:58:24Z 2018-12-09T00:58:24Z thecreator - QKN 2017 & 2019 Windows http://m.getsatisfaction.com/people/7092916 https://www.gravatar.com/avatar/9437d650969d2240925f73b1be6eea25?d=identicon&s=55&r=PG morton_lee_cohen HI @ <a alt="" href="https://getsatisfaction.com/quickencommunity/people/john_mizerany" name="" rel="nofollow" target="" title="" type="" value="">JCM</a> , <br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" />You didn't review this link that is also posted above:&nbsp; <a href="https://getsatisfaction.com/quickencommunity/topics/installing-reinstalling-and-upgrading-to-windows-quicken-2017-versions-procedural-adjustment-links-updated?rfm=1&amp;topic_submit=true" rel="nofollow" title="Link: https://getsatisfaction.com/quickencommunity/topics/installing-reinstalling-and-upgrading-to-windows-quicken-2017-versions-procedural-adjustment-links-updated?rfm=1&amp;topic_submit=true">https://getsatisfaction.com/quickencommunity/topics/installing-reinstalling-and-upgrading-to-windows...</a><br /><br />Tells you exactly what to do, step by step and the Mondo Patch isn't needed.<br alt="" name="" rel="" target="" title="" type="" value="" /><br alt="" name="" rel="" target="" title="" type="" value="" /> 0