http://m.getsatisfaction.com/topics/7841164 Having trouble getting update to install 2019-01-14T01:08:48Z 2019-01-13T23:28:31Z 7841164 http://m.getsatisfaction.com/topics/7841164 7841164 Having trouble getting update to install 2019-01-14T01:08:48Z 2019-01-13T23:28:31Z raykoni http://m.getsatisfaction.com/people/9914379 https://www.gravatar.com/avatar/c9ee0f081e49d06b2af60608868efc0d?d=identicon&s=55&r=PG raykoni Having problem getting update problem 3_wait_for_customer 3_wait_for_customer, 3_replied, 1_case_ts 1 2 1 comment http://m.getsatisfaction.com/topics/7841164/replies/19951105 http://m.getsatisfaction.com/topics/7841164 19951105 TM_X responded to "Having trouble getting update to install" 2019-01-14T01:08:48Z 2019-01-14T01:08:48Z TM_X http://m.getsatisfaction.com/people/9489150 https://d2r1vs3d9006ap.cloudfront.net/public/uploaded_images/11213664/download_medium.png josephine_hipolito Hi&nbsp;raykoni,&nbsp;<br /><br />Did you receive any error message when installing an update? Are you able to send us a screenshot of your Trend Micro console showing the About the Software window? Here's how to navigate through it:&nbsp;<br /><ol><li>Open the Trend Micro main console.&nbsp;</li><li>At the upper right of the screen, click on the icon of a man.&nbsp;</li><li>Click on About the Software.&nbsp;</li></ol>Also, if you could provide us with your computer operating system, that would be appreciated.&nbsp;<br /><br />Awaiting your response.&nbsp;<br /><br />^X 1